Quality assurance manager jobs in BlackpoolCrear alertas

We’re looking for a detail-driven Quality Control Assessor to join our team and play a key role in maintaining high standards across all customer interactions. In this role, you will review and validate outputs from automated quality assurance systems and interaction analytics platforms, ensuring accuracy, consistency, and regulatory compliance across all monitored channels—including calls, email, chat, and more. Working closely with the Interaction Analytics Manager, QA Manager, and Operations leadership, you’ll provide valuable insights into trends, highlight risk areas, and support continuous improvement within the contact centre. This role suits someone who is highly organised, able to manage a busy and often repetitive workload, and can quickly adapt when priorities change or issues arise. About us At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success. What Will Your Day-to-Day Look Like? • Full accountability of daily exception reports from Interaction Platform, • Daily quality checks on outputs / themes carried out., • Feedback reports returned to interaction manager; QA manager and Operations, • Quality checks on accounts returned by Operations., • Interaction analytics support., • Review and checking of interaction query builds and automated scorecard, • Compiling monthly client data reports and completing quality checks as per ad-hoc requests from client. The ideal candidate Required Skills & Experience • Experience with automation tools or AI in a regulated contact centre, • Experience of contact centre QA monitoring, • Understanding of customer experience, FCA regulations, and conduct risk in a financial services environment., • Competent in tools like Excel, CRM or call recording systems., • Able to interpret data and uncover root causes, inconsistencies, or areas of concern., • Clear, concise written and verbal communication skills; capable of producing well-structured reports and delivering actionable feedback. We’re Looking for Someone Who Has • High attention to detail and commitment to quality, • An objective and fair-minded approach with a strong sense of integrity, • The ability to be curious, analytical, and able to challenge assumptions constructively, • A proactive nature and self-motivated, with a continuous improvement mindset The Application Timeline • A first stage video call with the internal talent acquisition team (15-minute call), • A teams or face to face interview with the hiring manger (max 60 minutes) Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. Why you should be EXCITED to apply... • £26,000-30,000 DOE + up to 20% of your annual salary, paid as a bonus., • This role is hybrid and based at our Blackpool office - conveniently located as the end of the m55., • 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday., • The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation., • And many more benefits to support your wellbeing and professional development. We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email . PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

If you work in Quality Assurance and have been looking for a Medical Device business where you can truly take ownership of how quality operates and grows, then this is the role for you. A London based MedTech business are looking to hire their first permanent quality hire, a Quality Manager. This ro

In this pivotal role, you’ll manage the site’s quality systems, ensure compliance with standards, and promote a culture of continuous improvement and Zero Defect quality. A fantastic opportunity for an experienced Quality Manager to join a global manufacturing organisation and afford the flexibi

Key Words: QA Manager / GMP / Quality Assurance / Research / Quality Culture / Quality Leadership. An exciting leadership QA Manager opportunity has been newly created to provide operational excellence across the Quality team. This role is integral to ensuring the highest standards of quality and co

We are seeking a Quality Assurance Manager to lead our Quality function, maintain compliance with external standards, and ensure products and processes meet customer expectations. Quality Assurance Manager – Job Summary. Oversee quality operations and support workload planning for Quality Engineer

Head of Governance (Audit, Risk and Compliance) at Morgan McKinley.The Financial Crime team (Regulation) forms part of the Firm's second line of defence and oversees all aspects of financial crime management, including Anti‑Money Laundering (AML), Counter‑Terrorist Financing (CTF), Anti‑Briber

You have proven experience as a Quality Assurance Manager or Senior QA professional within food manufacturing. Avara Foods, a leading food manufacturing business in Herefordshire, is seeking an experienced Quality Assurance Manager for a full‑time, permanent role. You will lead site‑level qualit

We are seeking a Quality Assurance Manager to lead our clients Quality team, maintain compliance with external standards, and ensure products and processes meet customer expectations. Oversee quality operations and support workload planning for Quality Engineers. Plan and coordinate quality tasks to

Act as the point of contact for all business‑unit quality assurance matters and contribute to the strategic approach for Water/Highways quality assurance. Maintain effective working relationships with clients, business units, and leadership teams and provide guidance to Quality Assurance Advisors.

Pensions Quality Assurance Manager (ref: 112500). We’re seeking a strong pensions technical professional for a newly created Quality Assurance Manager role.

The Compliance Testing and Quality Assurance (CTQA) function is responsible for leading and executing a comprehensive second‑line risk‑based assurance programme, across the bank and securities business activities of MUFG in London and the EMEA region. Supporting the EMEA Head of Testing and Assu

Senior Quality Assurance Manager – Compliance Team. A dynamic international firm, at the forefront of providing legal, corporate, and financial services across multiple jurisdictions, is seeking an experienced Senior Quality Assurance Manager to join their Compliance team. If you’re ready to tak

A global biopharma company is seeking a Manager for Clinical and Pharmacovigilance Quality Assurance in London. The role involves ensuring compliance with regulations and quality standards, coordinating audits, and providing strategic input for pharmacovigilance activities.

Design Quality Assurance Manager. An exceptional opportunity has arisen for an experienced Design Quality Assurance professional to join a leading aerospace innovator working at the forefront of next-generation technology. Working closely with engineering, research and technology teams, you will str

This position works with and supports the Head of Construction Assurance and the Construction Teams to ensure that all works delivered by VVB are executed in accordance with SWI 550 Technical Assurance, SWI 500 Quality Management, and the VVB Technical Assurance and Quality Management Plans. As part

We’re looking for a Quality Assurance Manager who genuinely understands what “good” looks like in a pipework and pressure vessel fabrication environment, and who isn’t afraid to take ownership of the quality function end‑to‑end. Quality Assurance Manager – Pipework & Pressure Vessels (

Get notified about new Quality Assurance Manager jobs in London Area, United Kingdom. Industrialisation & Quality Assurance Manager – Leather Goods. Manage the FG – Product Quality Assurance Testing Packs & Parameters Setting – part of standards and parameters setting.

You will manage and direct the quality team which includes a quality supervisor and a team of quality coordinators and auditors, who are responsible for enforcing good manufacturing practices and quality standards, to meet product safety and quality requirements. You will work closely with other pro

Senior Quality Assurance Manager. The Quality Assurance (QA) team plays a critical oversight function within the Firm's Compliance department. Communicate quality standards, expectations and trends in regular communications such as bulletins and town halls to drive a quality culture.

Are you an experienced Quality Assurance Manager in Pharmaceutical Manufacturing, looking for a new challenge? A manufacturer of specialist pharmaceuticals is currently seeking a QA Manager to join the team at their production facility near Guildford. This role would be ideal for an experienced Qual

A leading low-cost airline in the UK is seeking an Assurance Manager to lead the quality assurance programme for ground operations. The position offers up to 20% bonus and flexible benefits, focusing on quality and operational excellence. Candidates should have 3–5 years of experience in aviation

An exciting opportunity to work for a medical device company based in North England is now available for a Quality Assurance Engineering Manager. The client is looking for an experienced hands-on Quality leader who has demonstrated experience in strategy execution and driving improvements in quality

As the Quality Assurance Manager you will lead all quality‑related matters encompassing project delivery, inspections, software management and reporting to drive excellence across all quality facets. Quality Assurance Manager - Construction. Experience in a QA/Quality Manager role, ideally within

Key Words: QA Manager / GMP / Quality Assurance / Research / Quality Culture / Quality Leadership. An exciting leadership QA Manager opportunity has been newly created to provide operational excellence across the Quality team. This role is integral to ensuring the highest standards of quality and co

Quality assurance or quality control in a TPA or in-house pensions environment. Acting as the go-to person for quality assurance thinking across the pensions operation. Designing and delivering targeted quality reviews across the administration teams.

The QA Manager (Consultant) will lead GCP quality assurance activities across ongoing clinical trials, vendors, and documentation systems. Quality Assurance experience in biotechnology, pharma, or CRO environment. QA Manager (Consultant) – GCP Compliance (Biotech / Phase II).

The difference you will make as a Property Services Quality Assurance Manager (M&E Services). Quality Assurance Manager - Property Services. Provide leadership and strategic direction to the Quality Assurance Compliance Auditors across gas/heating/water and electrical systems.

We are seeking a Quality Assurance Manager to lead our Quality function, maintain compliance with external standards, and ensure products and processes meet customer expectations. Get notified about new Quality Assurance Manager jobs in. Oversee quality operations and support workload planning for Q

A leading global law firm is seeking a Senior Quality Assurance Manager to oversee a high-performing Quality Assurance function within its Compliance department. Senior Quality Assurance Manager – Compliance (Global Law Firm). The Senior QA Manager will lead the end-to-end delivery of the QA strat

A leading aerospace innovator is seeking a Design Quality Assurance Manager to ensure compliance with regulatory requirements and foster continuous improvement in design processes. This role offers the chance to influence quality assurance across the organization, contributing greatly to the evoluti

Taking responsibility when the Store Manager or Assistant Manager isn't present. As a Barista Maestro, you’ll take centre stage — not just crafting quality Costa coffee but inspiring your team and creating a welcoming atmosphere for every customer.

Residential Children's Team Leader.Shifts:1 on 2 off basis including sleep ins (the shift pattern allows a 4 day weekend every 3 weeks).At Cambian you’re not just working - you’re shaping futures, furthermore as a Residential Team Leader, based within Lytham St Annes every moment you spend with

Social Care Manager and more live and work in. Able to communicate clearly, write quality notes using our SaaS platform, and work as part of a safeguarding-first MDT. Hertfordshire-based Social Care Manager, locally present to support you.

Shifts:1 on 2 off basis including sleep ins (the shift pattern allows a 4 day weekend every 3 weeks).At Cambian you’re not just working - you’re shaping futures, furthermore as a Residential Support Worker, based within Lytham St Annes every moment you spend with our young people (ages 8–18) h

We’re looking for a proactive and hands-on Quality Assurance (QA) Supervisor / QA Lead to play a key part in establishing and certifying our new Quality Management System (ISO 9001) with practical support and leadership in Occupational Health and Safety (OHS). Training and career development oppor

Children’s Residential Team Leader.Location: Moston, Greater Manchester.At Cambian you’re not just working - you’re shaping futures, furthermore as a Residential Team Leader, based within the Manchester region every moment you spend with our young people (ages 8–18) helps them feel safe, val

Experience with supplier or customer quality liaison –. This role plays a key part in maintaining standards across the production process, from goods-in to final release, ensuring all products meet both internal and customer quality expectations. Proven experience as a Quality Inspector within a f

Quality Assurance / Pharmaceutical / Quality Management System / Regulatory Compliance / Batch Production Records / Self-Inspections / Corrective Measures / Specifications Review / Vendor Management / Controlled Documents. As the Quality Assurance Officer, you will play a crucial role in maintaining

The chosen candidate will work as part of their Quality Inspection department ensuring the precision and quality of manufactured components.

Candidates who are currently a Quality Engineer, Quality Manager, Senior Quality Engineer, Supplier Quality Engineer, Quality Auditor, SQE, Aerospace Engineer, Technical Manager and Process Engineer could be suitable for this role. Reporting to the Divisional Manager you shall be responsible for all

Quality Assurance Specialist (Learning Content). Quality Assurance Specialist (Learning Content focused). Conduct comprehensive quality reviews to validate accuracy, format, and placement of content.

Known for innovation, quality, and reliability, they supply products used in high-profile projects across multiple industries. This role will focus on ensuring supplier performance meets strict quality standards. You’ll work closely with manufacturing, procurement, and engineering teams to resolve

Quality Assurance Consultant or Software Tester. We are seeking a highly skilled and experienced Quality Assurance Consultant to join our team on a permanent basis. This role demands a strong background in software quality assurance, meticulous attention to detail, and a proactive approach to identi

You’ll lead from the front, delivering your own sales number and develop a team of Account Managers/Business Development Managers selling our comprehensive range of services such as Hardware and software Solutions, IT managed services portfolio, Cyber Security Solutions, VOIP & connectivity and an

As a Quality Inspector, you will play a critical role in ensuring our products meet the highest standards of quality and compliance. Provide quality and inspection support across all stages of production. Maintain quality control in line with business standards and customer requirements.

Act as a quality partner to operational teams, providing expert advice on compliance risks, quality performance, and customer treatment. Experience in quality assurance, compliance, or risk within a regulated contact centre- preferably in financial services or debt collection. As a senior Quality As

Quality Assurance Consultant or Software Tester, with at least 3+ years in a lead role. Deep understanding of software testing methodologies, quality assurance principles, and best practices. This role demands a strong background in software quality assurance, meticulous attention to detail, and a p

Extensive experience in GCP Quality Management within pharma/biotech or CRO environments. Strong track record of managing audits, CAPA, vendor oversight, and quality governance. This is an excellent opportunity for a senior QA professional to provide stability, elevate quality frameworks, and suppor