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Service Delivery CoordinatorSalary: £33,000 - £37,000Location: Hybrid (UK-based with travel required) We are working with a fast-growing Managed Service Provider that delivers cutting-edge IT services, business communications, and cyber security solutions to organisations across the UK and internationally. Due to continued growth, our client is looking to appoint a Service Delivery Coordinator to take ownership of provisioning, project coordination, and service delivery operations. This is a pivotal role, working closely with the Head of Technical to ensure seamless onboarding, delivery, and offboarding of client services. The Role As Service Delivery Coordinator, you will manage the end-to-end provisioning lifecycle-from initial order through to activation-while ensuring high-quality service delivery across IT, telecoms, and cyber security solutions. You will act as the key link between sales, engineering, customer experience, and finance teams, ensuring projects are delivered efficiently, on time, and to a high standard. Key Responsibilities Provisioning & Project Delivery • Own and manage provisioning across all customer projects, • Coordinate internal teams to ensure smooth handovers and delivery, • Plan resources and equipment to support project timelines, • Track progress, risks, and dependencies across multiple workstreams, • Maintain accurate project updates within CRM systems, • Manage hardware and licensing orders, • Organise technical calls, site surveys, and installations, • Support billing handovers and ensure accurate service activation, • Manage client termination requests in a secure and compliant manner, • Coordinate decommissioning, data handling, and access removal, • Ensure accurate final billing and contract closure, • Maintain technical documentation, runbooks, and knowledge bases, • Ensure compliance with internal, regulatory, and security standards, • Proven experience in provisioning within IT, telecoms, or cyber security environments, • Background in technical support or service delivery coordination, • Highly organised with strong project management capability, • Comfortable working in a fast-paced SME environment with hands-on responsibility, • Strong stakeholder management skills, including working with senior technical teams, • Salary of £33,000 - £37,000, • Hybrid working model, • Opportunity to join a growing, dynamic MSP environment, • Exposure to a wide range of technologies and projects

B2B Sales Operations Coordinator Location: Hoddesdon (100% on‑site) Salary: £34,000–£38,000 DOE Contract: Full‑time, permanent Recruiting on behalf of a leading consumer goods brand About the Role I’m supporting a well‑known consumer goods manufacturer with a strong presence across trade, wholesale and export channels. They’re looking for a B2B Sales Operations Coordinator to take ownership of the order‑to‑despatch workflow and ensure customers receive a smooth, accurate and reliable service. This is a hands‑on, process‑driven role where you’ll manage B2B orders end‑to‑end, co‑ordinate with internal teams, and help strengthen operational discipline as the business continues to scale. What You’ll Be Doing • Managing B2B/trade/wholesale orders from receipt through to despatch, ensuring accuracy at every stage., • Entering and validating orders in Microsoft Business Central (or similar ERP)., • Confirming pricing, discounts, stock availability, allocations and lead times., • Managing backorders, substitutions and customer expectations., • Providing proactive customer communication: confirmations, ETAs, stock updates, tracking and PoD., • Co‑ordinating closely with Sales, Warehouse, Operations and Finance to keep orders moving., • Booking couriers/freight, arranging collections and preparing export documentation (training provided)., • Supporting credit control activity by liaising between Finance and Sales on overdue accounts., • Maintaining high‑quality customer and account data across systems and portals., • Following SOPs and contributing to continuous improvement to reduce errors, delays and rework., • Supporting weekly reviews of exceptions (backorders, delays, repeated issues) and driving root‑cause fixes. What We’re Looking For • Experience in B2B sales operations, order management, trade/wholesale support or customer service., • Strong understanding of order flows, allocations, backorders and despatch processes., • Confident communicator who can manage expectations professionally with customers and internal teams., • Process‑minded, organised and comfortable working with SOPs, SLAs and continuous improvement., • Strong Excel and Outlook skills; confident navigating multiple systems and portals., • Experience with an ERP (Business Central ideal, but any modern ERP is fine)., • Exposure to export/shipping documentation is a bonus — training is available. Why This Role? • A respected, growing brand with loyal B2B customers., • A role with real ownership across the full order‑to‑despatch cycle., • A friendly, modern working environment with on‑site perks., • Clear opportunities to shape processes and improve how the team operates., • Free parking, company events, and development opportunities. Right to Work & Location You’ll need to have the right to work in the UK and be able to commute reliably to Hoddesdon, as this role is fully on‑site.

A well-established engineering company in Hertford is seeking an enthusiastic HSEQ Coordinator to manage health & safety operations and ensure adherence to regulations. The ideal candidate will have experience in Health & Safety or Quality Administration, strong communication and organization skills

Keywords: Health and Safety Advisor, HSE Coordinator, HSEQ, EHS, HSEQ, Sustainability, Health & Safety, Health and Safety Manager, HSE Manager, Quality, ISO 9001, ISO 14001, ISO 45001, 27001, Audits, Site Inspections, Investigation, Reports, HSE Sustainable Buildings, Construction, Housebuilders, Pr

Customer Care Coordinator Specialist Building Services Contractor (Insurance Re-instatement) Nazeing/ Hoddesdon, EN9 Permanent, Full time Salary: £35k - £40k DOE Start - ASAP Location: Office-based (Nazeing) Hours: Monday to Friday, 8:00am - 5:00pm About the Company: Our client has been established following more than 25 years of experience within the property and construction industry. They provide a comprehensive, fully managed building service to private individuals, developers, and main contractors. The business also works closely with insurance facilitators on building insurance claims and reinstatement projects. Values & Culture: The organisation operates as a friendly, family-owned business with a close-knit team that works collaboratively to deliver a first-class service and ensure high levels of client satisfaction. The company has been recognised for its performance, having won the NHBC Supplier of the Year Award for two consecutive years. A strong emphasis is placed on customer care, listening to client requirements, and delivering the most appropriate solutions. The business believes that excellent customer service is built on strong relationships, clear communication, efficiency, and consistently exceeding customer expectations. The Opportunity: The company specialises in insurance reinstatement works. Due to continued growth, they are seeking a dynamic individual who can thrive in a fast-paced environment while providing exceptional customer service and administrative support within the Insurance Reinstatement division. This role requires a self-motivated and adaptable individual who can maintain focus under pressure. It is particularly suited to someone who excels at multitasking, organisation, and delivering high-quality customer service in a busy working environment. Experience & Qualifications: The ideal candidate will have the following experience and attributes: Proven experience in customer-facing roles, with at least one year in construction-related customer care (knowledge of property maintenance or a similar background would be advantageous) Ability to work at pace, multitask effectively, and prioritise tasks while remaining organised Experience managing multiple claims or live work sites while maintaining accurate and up-to-date records Highly organised and proactive, with the ability to manage competing priorities Ability to provide clear and concise instructions to team members Strong team player with good interpersonal skills IT literate, with strong Microsoft Excel skills Strong numerical and mathematical ability Job Description / Role Requirements Liaising with residents regarding material selections, parking arrangements, and site access ahead of scheduled works Ordering materials and plant, managing multiple preparatory tasks before project commencement Efficiently booking appointments with residents Overseeing incoming material deliveries and preparing items for dispatch Monitoring live works on site to ensure activities remain up to date Maintaining and updating client portals, ensuring accurate reporting and promptly informing clients of any on-site variations with supporting evidence where necessary Handling customer phone calls in a professional manner Issuing purchase orders and maintaining accurate records Updating clients upon completion of works, providing relevant photographs and completed customer satisfaction documentation Maintaining internal trackers for each client and distributing updated versions when required Undertaking occasional site visits Working collaboratively with the wider team to ensure smooth project delivery Apply now to be considered for interview within 48 hours

Shipping Clerk, Ware, 4 month contract 8am-5pm Monday-Thursday 8am-2.30pm Friday The Shipping Clerk/Despatch Coordinator is responsible for overseeing and coordinating the despatch process, ensuring that goods are packaged, scheduled, and delivered accurately, on time, and in compliance with company standards and customer requirements. This role involves effective communication with internal departments, external suppliers, and customers to facilitate seamless despatch operations. Key Responsibilities: • Coordinate and schedule daily despatch activities to meet delivery deadlines., • Prepare and manage despatch schedules, ensuring efficient and timely transportation of goods., • Verify and cross-check outgoing shipments against customer orders and documentation., • Ensure all goods are appropriately labelled, packaged, and meet quality standards before despatch., • Liaise with customers, carriers, and internal teams to confirm delivery requirements and address queries., • Provide regular updates to stakeholders on delivery schedules, delays, or issues., • Prepare and process all necessary shipping documents, including invoices, packing lists, and delivery notes., • Ensure compliance with legal, safety, and regulatory requirements for domestic and international shipments., • Work closely with warehouse staff to manage stock levels and allocate inventory for despatch., • Monitor and report discrepancies or damage to inventory and shipments. Skills and Competencies: • Good in/despatch experience, • Strong organizational and multitasking skills., • Excellent communication and interpersonal skills., • Attention to detail and accuracy in order processing and documentation., • Ability to work under pressure and meet tight deadlines., • Problem-solving skills and ability to think proactively., • Knowledge of logistics and transportation processes., • Proficient in MS Office Suite (Word, Excel) and ERP/WMS software (e.g., SAP, Oracle, or similar systems) an advantage, • Candidates must have safety boots SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all