User Researcher - Major Public Sector Digital Transformation
hace 20 días
Liverpool
User Researcher - Public Sector Digital Transformation Hybrid (Liverpool, 2-3 days/week) | Up to £50k + bonus + benefits Want to lead user research for a major Public Sector digital transformation used by millions? You'll design and deliver the insight that shapes next-generation public services - influencing strategy, informing service decisions, and ensuring solutions are grounded in real user needs. What you'll do • Lead user research across Discovery, Alpha, Beta and Live, • Plan and run qualitative & quantitative research across diverse user groups, • Translate findings into clear, actionable insight that shapes service direction, • Champion user needs across multidisciplinary teams, • Support GDS-aligned delivery and contribute to service assessmentsWhat you'll bring, • Strong experience working in UK Public Sector environments, • Deep understanding of GDS Service Standards, • Skilled across a range of research methods (qual + quant), • Ability to engage vulnerable or hard-to-reach users