Customer Service Advisor
4 hours ago
Larbert
Are you a detail-oriented professional with a flair for resolving billing queries or are you a tech-savvy professional with a talent for technical support and enhancing customer experiences? Join us at Concentrix, where you will work with a leading telecommunications provider. In this role, you'll handle billing inquiries related to overdue payments, discrepancies in bills, and processing payments over the phone or you'll handle inbound technical support calls, efficiently resolve customer issues, and identify opportunities for service enhancement. This position offers a prime opportunity to excel and grow while delivering exceptional service and contributing to our sales team's success by passing along qualified leads. Enjoy the satisfaction of enhancing customer experiences and earning bonuses for successful lead generation. This position offers a prime opportunity to excel and grow while providing exceptional service and contributing to our customer's contentment. Enjoy the challenge of resolving billing issues and earning bonuses for outstanding performance. *Qualifications: * We're seeking technically proficient individuals who excel in providing first call resolution while effectively generating leads additional products and features. Ideal candidates thrive in target-driven environments and prioritize customer satisfaction. Key skills include: Our trainers are dedicated to ensuring your success by providing all the tools and guidance you need. You'll start with a comprehensive training program on our systems, products, and features, followed by a supportive nesting period. After nesting, you'll receive ongoing on-the-job training and continuous support to promote your growth and development. • Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 8am-9pm * Convenient location, at Central Business Park, Larbert * Annual salary of £26,520 paid monthly * Bonus opportunity of up to £250 PCM plus uncapped bonus for exceptional performance in lead generation. * Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals If you’re passionate about helping others and excel at resolving billing queries, this billing support role is your gateway to a rewarding career. Each interaction is an opportunity to assist customers with their billing issues while enhancing your earnings through exceptional service delivery. Embrace this role where your expertise makes a real difference. Job Types: Full-time, Permanent Pay: £26,520.00 per year Work Location: In person