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As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
As a global gaming company, we’ve helped millions to fight their way through fearsome mobs in Minecraft Dungeons, battle each other and the environment in Rust Console Edition and most recently worked with Bethesda Game Studios to craft new adventures for Vault Dwellers around the world in Fallou...
Be part of our ambition to be the world’s leading Pharmacy-led retailer. Our patients are at the heart of everything we do, and we’re proud to offer legendary care every day; it’s what sets us apart from other UK Pharmacies This is a great opportunity to develop your Pharmacy career and make a d...
Main Purpose of the Job Support the Custom Peptides team on chemistry related questions Key Responsibilities * Assists the internal sales team with answering customer's technical questions and ...
Answer questions and retrieve relevant files when requested * Follow data integrity and security policies Other information: * Salary: - £26,000-£30,000 DOE * Full time: - 8/8:30am to 4/4:30pm (To ...
As the main point of contact on-site, you'll be confident to ask questions, be proactive to find things out, and keen to make a difference - progressing t... ZIPC1_UKTJ
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You'll listen to their experiences, ask questions and use your insights to produce a factual report to help the Department for Work and Pensions (DWP) determine their eligibility for benefits. It ...
Alternatively, if you have any questions, please get in touch with Johnny at Westray Recruitment Group on
There will also be opportunity to ask any questions you may have. We welcome you and your partner to come along if they wish to learn more. We have lots of sessions available at times that suit you
Apply today to take a step towards this Tax Assistant Manager job in Middlesbrough, or email us with any questions you might have. Responsibilities * Support a significant tax portfolio, leading the ...
If you have any questions, you can reach me on 0191. 249. 3639. or @ Darcey . obyrne @ intechnologygroup . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
This may include answering technical questions where no advice is required. · Run and maintain a diary system on Intelliflo to record any actions completed or any work undertaken, and assign tasks ...
Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment Please Note: Due to the number of applications we receive we may be unable to ...
If you have any questions or if you're interested in exploring the opportunity, contact Lindsey Hazle at People Partners Associates who is happy to help and introduce you to the team. All ...
To get your journey started, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you ...
Liaising with clients answering any initial questions they may have about their accounts or cloud system We are interested in speaking with anyone with the relevant accounting experience who would ...
Trotter@Searchability.com / 0113 887 8355 for any questions! My client is a well-established Software House in the mechanical sector. They have a wide range of end clients, including some of the ...
Be a Lidl expert, helping our customers with their questions, queries and requests * Efficiently work deliveries as they arrive in store * Passionately provide excellent customer service
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Either send in an application, or please contact us on jobs@evidencebased.education if you have any questions! Who are we? We are a small but growing team of 19 staff, mostly based in the north-east ...
Ask Mike - put your questions to our CEO - your thoughts and opinions are welcome too * Opportunities to undertake recognised qualifications We are a group of companies working in the legal, accident ...
... questions and discuss the role in more detail. All Applications and enquiries will be handled by Barron Williams and should be directed to; contactus@barronwilliams.co.uk
Tuesday, Thursday and Friday from 09:00am until 03:00pm and Saturday 10:00am until 05:00pm If you're a confident talker who enjoys asking questions and getting to know people, then this could be the ...