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You'll lead lifecycle marketing initiatives focused on customer health, retention, expansion, and re-engagement, working closely with Customer Success, Account Managers, and our Go-to-Market Engineering (GTME) team. Partner closely with Customer Success and Account Managers. As our Customer Lifecycl

Every experiment you run, every channel you test, and every hypothesis you form will be grounded in product marketing insights. Work cross-functionally with product, data, and marketing to move experiments from hypothesis to live. It's for someone who thinks in funnels and systems, executes growth e

As a Senior Consultant in our European Professional Services team, you will partner with top global pharma organisations to solve critical business challenges. A final conversation with our group's Senior Leader.

Content Review Specialist \n\n • Pay Rate: £13.45/hr + holiday pay\n, • Location: North York, YO60\n, • Job Type: Temporary (2-3 weeks to help with a project), Hybrid (minimum 2 days per week in office)\n\n We are currently hiring a Website Content Editor for our client based north of York. \n This role involves reviewing and editing website content to ensure clarity and accuracy, reflecting our brand's values and standards. \n Day-to-day of the role: \n\n • Review website pages against a defined list of words, phrases, or topics.\n, • Identify and remove or amend relevant references within the page copy.\n, • Make minor adjustments to surrounding wording to ensure sentences and paragraphs remain clear and grammatically correct.\n, • Work systematically through a large number of pages, following agreed guidelines.\n, • Check completed pages for accuracy and consistency.\n, • Flag any pages or examples where the required change is unclear or requires further guidance.\n, • Use judgement to ensure the remaining copy continues to read naturally and make sense.\n\n Required Skills & Qualifications: \n\n • Excellent attention to detail and accuracy.\n, • Strong written English and a good understanding of grammar and sentence structure.\n, • Experience with making small copy edits.\n, • Able to use initiative and make sensible decisions.\n, • Experience of working within guidelines.\n, • Competent Microsoft Office skills.\n, • Previous experience of using a Content Management System (CMS) is desirable.\n, • Comfortable working independently and completing repetitive, high-volume tasks.\n, • Previous experience in content, administration, digital, marketing, or website work would be beneficial but is not essential.\n\n Additional Information: \n\n • This is a hybrid role with a minimum of 2 days per week required in the office. Tuesdays and Wednesdays are mandatory office days.\n, • Due to the remote location, having your own transport is necessary.\n\n

Position: Microsoft Solutions Specialist - CAIP Job Description: Role Overview The Microsoft Solutions Specialist for Cloud & AI Platforms will own and develop Arrow's Microsoft CAIP strategy, working closely with Partner Development Managers, Microsoft, and other internal and external stakeholders. This role is responsible for driving CAIP reseller activation, enablement, and programme execution across Microsoft CAIP. Cloud & AI Platforms (CAIP) includes Azure, Data & App Innovation and Fabric. Reporting into Head of Alliances - Cloud, the Microsoft Solutions Specialist for CAIP will build strong vendor and partner relationships, enabling channel partners to successfully position and sell Microsoft CAIP solutions. You will help to enable the execution of CAIP motions that drive new customer and workload acquisition within new partner prospects and current Arrow resellers. The role blends strategic vendor management with hands-on execution - including running Microsoft cadence meetings, collaborating with Arrow's global Microsoft CAIP team, managing a dedicated marketing budget, supporting partner readiness, and ensuring strong alignment to Microsoft CAIP priorities and FY success metrics. Key Responsibilities • Act as Arrow's CAIP solution area specialist, owning the execution of Microsoft CAIP plays in line with Microsoft KPIs and frameworks., • An active involvement in developing the relationship with Microsoft CAIP stakeholders, including participation in regular cadence calls, planning sessions, QBRs, and joint execution reviews, • Drive new customer and workload acquisition for Microsoft CAIP through indirect channel partners, • Enable reseller partners to position and sell Microsoft CAIP solutions through structured plays, campaigns, and targeted GTM motions, • Own and manage a dedicated marketing budget, delivering Microsoft-aligned campaigns, webinars and events, • Work with partners to activate and execute Campaigns in a Box, Cloud Ascent targeting, Co-op funds, workshops, CAIP assessments and other Microsoft programmes and incentives., • Lead and deliver CAIP-focused webinars and enablement sessions in collaboration both independently and in collaboration with Microsoft, Arrow partners or internal stakeholders., • Implement and maintain a strong Rhythm of Business with partners and Microsoft to track performance and pipeline progression., • Support partners in lifecycle motions including acquisition, renewals, upsell, and CAIP workload expansion, • Track and report performance against Microsoft KPIs including acquisition, Reach, Frequency, Yield, and CSP growth, • Represent Arrow and Microsoft at solution aligned summits, bootcamps, and Microsoft-led events Cultural Values Creativity: Innovate and think outside the box to provide unique solutions. Loyalty: Build and maintain strong, loyal relationships with partners. Ownership: Take responsibility for your work and drive initiatives to completion. Unity: Collaborate effectively with team members to achieve common goals. Dedication: Show commitment and dedication to your role and the success of the team Essential Experience • Strong background in IT relationship management, partner engagement, or vendor management, • Experience working with or alongside Microsoft and the Microsoft partner ecosystem, • Demonstrable interest in cloud infrastructure, AI solutions or related technologies, • Proven ability to run structured partner motions, campaigns, and enablement initiatives, • Comfortable leading meetings, presenting to partners, and engaging senior vendor stakeholders, • Experience working cross-functionally with Sales and Marketing teams Preferred Experience • Experience supporting or executing Microsoft programmes, e.g. SureStep., • Familiarity with Microsoft CAIP solutions within SMB and mid-market segments, • Experience owning or managing a marketing or campaign budget, • Exposure to CSP motions, partner incentives, and indirect go-to-market models Qualifications • Bachelor's degree in Business, IT, or a related field, • Excellent communication and stakeholder management skills, • Strong organisational skills with attention to detail and delivery, • Willingness to undertake ongoing vendor training and certification as part of continuous development Certifications & Development • Willingness to complete the relevant Microsoft Fundamentals certifications as a minimum, • Commitment to further Microsoft CAIP and related certifications as part of your continuous professional development What We Offer • Competitive compensation (base + variable)., • Supportive work environment with flat structures., • Company Car or Car Allowance, • Professional and personal development opportunities., • Private healthcare and other benefits. Arrow is an equal opportunity employer committed to a diverse and inclusive workplace. #LI-DK1 Location: UK-United Kingdom - Remote Time Type: Full time Job Category: Sales JBRP1_UKTJ

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role Description This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings. Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering live, actively used accounts. The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with have cash balances (£50k+) that can benefit from our savings rates. Our Cash Management Executive will work with the whole of Allica – including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank & their customers. Principal Accountabilities Able to clearly communicate Allica’s value proposition to decision makers (eg Owner, Director, FD) in our target customer market. Working with lists of prospects of variable intent to generate high quality business current account and savings opportunities. Understanding our onboarding process and requirements. Supporting customers and prospects through this process to quickly and smoothly open and actively use their current and savings accounts, delivering a great customer experience that will drive a deeper relationship with our customers. Typically being the first Allica Bank representative that SMEs speak to, so always being professional, courteous and friendly. Proactively learning our products and criteria over time, so that you can identify opportunities, becoming ever more efficient and effective at engaging and qualifying prospects and converting them to active customers. Gaining feedback from customers and prospects on potential future features they need and want from their bank and bank account, following through and feeding these into the Product teams. Working with our Marketing and Data teams to feedback your learnings from customer interactions, helping us to drive ever better customer outcomes, targeting, segmentation and messaging. Delivering the business plan for your role, and actively managing your objectives and personal development plan. Making your colleagues proud that you represent Allica, by ensuring excellent service for our SME customers, prospects and advisors. Working closely and collaboratively with all areas of Allica to ensure a seamless and professional service is always provided. Complying with all mandatory policies, and adherence to operational procedures to maintain internal controls. Personal Attributes & Experience You will have a proven track record in telephone-based lead generation with established SMEs (typically 5-250 employee firms), using established business development skills to build relationships with prospects and convert to Allica Bank customers. You will have excellent interpersonal and communication skills, together with evidence of outperformance in similar roles through earning customer and colleague trust. You will evidence a track record of working in fast paced environments, dealing with change well and showing an adaptable approach to deliver on the organisation’s goals. You will demonstrate the ability to work collaboratively with specialist colleagues such as Relationship Managers, Operations, KYC/B and underwriters, to deliver a positive outcome for our customers. You’ll have a proven track record of exceeding targets, providing excellent customer service generating new income opportunities and always considering risk and reputation when making decisions or finding solutions. A good understanding of SME financial products (eg payments, lending, accounting, CRM), and ideally specific expertise in business current accounts. Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: Full onboarding support and continued development opportunities Options for flexible working Regular social activities Pension contributions Discretionary bonus scheme Private health cover Life assurance Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Product Manager – Assurance Help Shape the Future of AI Assurance in Financial Services Aveni is redefining how financial institutions use AI. We build production-ready agentic systems that reshape how banks, advisers, and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. Recognized as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the Professional Adviser Awards 2025, we are backed by leading investors and supported by major financial institutions as we scale rapidly amid accelerating AI adoption in financial services. Our platform enables some of the UK's largest financial institutions to deploy AI safely in FCA-regulated environments, powering everything from compliance monitoring to AI-driven adviser guidance. We are seeking a Product Manager – Assurance to play a central role in Aveni's Assurance portfolio: products that help financial services firms govern, test, and assure AI agents and human interactions across the customer journey. The Role This role is primarily focused on Agent Approve, Aveni's pre-deployment simulation and testing product, with additional responsibility for Detect, our post-interaction compliance assessment product. Agent Approve is a growth-stage product operating in a dynamic regulatory environment. You will own the product from discovery through commercial readiness, helping define Aveni's position in an emerging market. This is a hands-on, high-ownership product role. You will collaborate closely with the Head of Assurance Products on strategy and roadmap direction while independently driving discovery, prioritisation, delivery, and go-to-market readiness. You will work with engineering, design, customer success, marketing, and commercial teams to turn complex customer and regulatory problems into clear, valuable, and shippable product outcomes. You are well suited to this role if you enjoy operating in ambiguity, can bring structure to complex problem spaces, and possess the judgement to prioritize effectively, distinguishing what matters, what can wait, and what needs validation before building. What You'll Be Doing - Own the Agent Approve and Detect product roadmaps from problem discovery and opportunity sizing through prioritisation, delivery, and launch readiness. - Lead continuous discovery with customers, prospects, and internal stakeholders, developing an evidence-based view of market direction and urgent problem areas. - Translate ideas and customer problems into low- and high-fidelity prototypes to validate assumptions early, reduce delivery risk, and accelerate decision-making. - Collaborate closely with engineering and design to convert strategy into executable delivery plans, maintain a prioritized backlog, and support squads through delivery. - Build strong relationships across engineering, commercial, customer success, and marketing, serving as a trusted voice on what we are building, why it matters, and how it supports Aveni's Assurance portfolio. - Stay current with industry trends, regulatory developments, and competitor activity in financial services compliance, QA technology, and AI assurance, ensuring product decisions are grounded in market context. - Use data and metrics to inform prioritization, define product KPIs, and measure the success of features and capabilities. What We're Looking For - Proven experience as a Product Manager in a B2B SaaS environment, ideally owning a roadmap from discovery to delivery. - Domain expertise in financial services, compliance, risk, or regulatory technology, and experience leading stakeholder discovery and translating insights into product strategy. - Strong product judgement, clear communication skills, and confidence in shaping problem spaces, defining direction, defending prioritization decisions, and explaining trade-offs to diverse audiences. - Analytical rigor, comfort using data to guide decisions, and ability to build trusted relationships with engineers, designers, and senior commercial stakeholders. - Self-directed, proactive individuals comfortable in early-stage or ambiguous product environments where the path is not fully defined. Nice to Have - Experience with AI-powered products, analytics, or model-driven tooling; familiarity with FCA regulatory frameworks, Consumer Duty, or conduct risk. - Exposure to pre-deployment testing, quality assurance, or compliance workflows. - Experience writing compelling product narratives for commercial or go-to-market purposes, especially relevant for the growth-stage nature of Agent Approve. Why Join Aveni? You will work on complex and meaningful challenges at the intersection of AI, regulation, and financial services. You will help shape a product category that is growing in importance as financial institutions move from experimenting with AI to deploying it safely, responsibly, and at scale. You will have real ownership, visibility, and the opportunity to influence both product direction and market positioning during a pivotal stage of Aveni's growth. Benefits at Aveni - Remote-first working across the UK - Company-wide offsites and regular in-person gatherings - Work abroad policy - Optional Personal Development Plan - Flexible benefits platform for selecting the benefits that matter most to you - Life insurance, income protection, critical illness cover, and pension with up to 5% matched employer contribution - Private health and dental care Join Us At Aveni, we believe diversity drives innovation. We strive for an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you are passionate about technology and its role in shaping the future of financial services, we encourage you to apply—even if you do not meet every requirement. We would love to hear from you if you believe you could be a great fit.

Role: Customer Success Associate Team: Growth Location: Remote/Hybrid working (UK-based). We are currently a remote-first organisation, but hybrid working may be an option in the future. Salary: Up to £34,000 depending on experience, plus equity Hours: Full-Time 37.5 hours per week Please note All communication regarding your application should go through the official application channels or our company careers page. Contacting Vestd employees via email, personal social media, or other informal routes is not appropriate. We also have a zero-tolerance approach to any form of harassment or abuse directed at our team. Candidates who do not respect these boundaries may be disqualified from the recruitment process and, in serious cases, barred from applying in future. Vestd is a leading sharetech platform for equity management - shares schemes, fund raising, company secretarial and much more. Our regulated platform makes light work of all of the most popular and tax-efficient share scheme types, empowering businesses to attract and retain their talent. Our powerful software also helps investors, and founders seeking investment. Vestd was founded by Ifty Nasir, who lives and breathes our mission. Vestd’s big moonshot aim is to see one billion people worldwide invested in the companies they work hard to grow by 2030. We are all about inclusion and fairness for our customers and our team. Vestd is also a B Corp-certified company, which means we’re committed to balancing profit with purpose. We care about our people, our customers, and the wider world – and we hold ourselves to the highest social and environmental standards. If you’d like to learn more about Vestd, check out this short video from our founder, Ifty. At Vestd, we prioritise equality, diversity, and inclusion, so we write about it here rather than at the end of the job advertisement. We’re committed to building a respectful, inclusive, and diverse team. Trust is one of our core values; with that comes a commitment to fairness and transparency. We want to be open about our EDI efforts. Research shows that while men are likely to apply when they meet 60% of a job’s requirements, women and individuals from underrepresented groups often apply only when they meet every criterion. We understand the value of transferable skills and the unique perspectives that diversity brings. That’s why we encourage applications from candidates with unique strengths and experiences. If you need any adjustments or support with your application, please let us know in your application or throughout the process. As Vestd continues to grow its customer base of startups and founder-led businesses, we are expanding our Growth Customer Success team. This role sits at the heart of Vestd’s customer-centric model and plays a key part in supporting high-growth companies as they design, launch and evolve their equity strategies. You will work closely with founders, leadership teams and early HR hires, helping them navigate equity for the first time or as their business scales. This role is about combining excellent customer support with commercial awareness, empathy and a genuine interest in how startups grow. You’ll help customers get value from Vestd at critical moments in their journey, building trust, driving adoption and supporting long-term retention. While this is not a sales role, you will be comfortable having value-led conversations, spotting opportunities to support customers as they grow, and working closely with colleagues to ensure a seamless experience. • Supporting startup and scaleup customers through onboarding, scheme setup and the early stages of their Vestd journey, ensuring they feel confident and supported from day one, • Working directly with founders and leadership teams to understand their business context, growth plans and equity-related challenges, and tailoring support accordingly, • Providing a high-quality, responsive customer success experience across tickets, calls and proactive outreach, • Helping customers adopt Vestd’s platform effectively, encouraging self-serve where appropriate while knowing when hands-on support is needed, • Building trusted relationships with customers, acting as a consistent point of contact during key growth moments such as fundraising, hiring bursts or scheme changes, • Identifying risks to engagement or retention early and working collaboratively to address them, • Spotting opportunities to add value through upgrades, referrals or expanded usage, and partnering with the Growth and Equity Consulting teams where needed, • Developing a strong understanding of equity schemes, fundraising mechanics and the needs of early-stage businesses, and communicating complex concepts in a clear, human way, • Feeding customer insights back into Product, Growth and Marketing to help improve Vestd’s offering and customer experience, • Continual improvement to MRR, • Tickets completed and time to serve SLA, • Improvements in cost to serve, • Reviews, testimonials, • Customer retention, • Referrals, • Upgrades These are the skills and qualifications we consider essential for this role: • Experience working with customers in a B2B, SaaS or professional services environment, ideally supporting growing or founder-led businesses, • Comfortable engaging with startup founders, senior leaders or first-time equity users, with the confidence to ask good questions and build trust, • Minimum 3 years experience in a commercial environment, • Strong written and verbal communication skills, with the ability to explain complex or unfamiliar concepts clearly and calmly, • A customer-first mindset, combined with commercial awareness and an understanding of how customer outcomes link to retention and growth, • Highly organised, able to prioritise effectively in a fast-moving environment, • Customer relationship-building skills, • Curiosity and willingness to develop expertise in equity, share schemes and startup finance over time, • Work collaboratively with team members from different departments (sales, product, marketing), • Confident working remotely, managing your own workload and staying connected to a distributed team These will help you stand out from the pack: • Experience working within finance or a regulated environment, • Startup or scaleup experience, either supporting customers or working within one, • Knowledge of shares and share schemes, • Exposure to founders, fundraising processes or early HR operations, • Experience working with regulated, financial or compliance-led products, • An interest in entrepreneurship, business growth or the startup ecosystem What makes Vestd folk collaborative, adaptable, and eager to grow? • Thrives in a startup environment, ready to tackle diverse challenges with enthusiasm, • Adaptable - open to taking on responsibilities beyond the defined role as needed, • Passionate about contributing to a culture of innovation, collaboration, and continuous improvement, • Embraces technology to improve processes and drive efficiency While the above describes the core responsibilities, this role may from time to time involve tasks beyond this list — as needed to respond to evolving business needs. Our culture is our backbone (BreatheHR named us one of the ‘Top 3 Companies in the UK for Company Culture’), and we take team happiness seriously. Vestd strives to be as principled as possible. We’re all about Goal 8 of the United Nations ‘Sustainable Development Goals . This goal is about ‘Decent work and economic growth,’ and we consider it both with our external activities and internal workings. We’ll do everything we can to help you grow in your role. In return, you’ll want to learn all about our industry and do all you can to help us continue leading it. Vestd is remote-first, so in return for your commitment, diligence, and productivity, you’ll have a lot of autonomy during your working day. Some roles demand office hours (to fit our customers’ schedules), but we are committed to offering flexibility where possible. Happy employees make for happy customers, as demonstrated in our five-star reviews . Vestd’s excellence has also been recognised by The Europas, The Fintech Awards London, The Hustle Awards, TechRound, and BusinessCloud’s Fintech50. See more about our awards here . This could be the perfect opportunity if you’re an autonomous, self-driven individual passionate about contributing to a meaningful mission and value being part of a supportive, close-knit team. Vestd is a great place to work. Don’t just take our word for it - take a look at the award-winning suite of benefits that you can look forward to as one of our folk: • This job remote-first, although attendance is required twice yearly at our in-person get-togethers, • A flexible environment to help you achieve the best work/life balance, • Equity, of course! (After the qualifying period), • Monthly recognition scheme, where we celebrate our folk, • Support with home working equipment*, • A personal training and development budget to keep your career and professional growth on track, • Private medical insurance (after the qualifying period), • Team retreats are held twice a year. They can include an overnight stay and focus on fun and team cohesion, • Great team ethos, connect through regular team and company socials., • 25 days annual leave plus one extra day per year of service (up to five days), • Employer contribution pension scheme (after the qualifying period) We’re looking for somebody with initiative who can focus on the business and their personal growth path. This is a great time to join our team, and it would be a superb role for the right person. *At Vestd we provide our folk with the hardware and software required to support them in their role. As a remote-first business, we expect anyone applying for a job to have a suitable, quiet working space. You must have an appropriate desk/table and chair, with a reliable internet connection. We are accepting rolling applications for this role with no fixed end date - if you are interested in joining the Vestd folk, please apply when you can. We will respond to every applicant, but we may only screen some candidates depending on the number of applications received. Our recruitment pipeline has a few stages, giving you plenty of opportunities to learn about Vestd as we take the time to find someone who is the best fit for the role. We aim to complete the selection process as efficiently as possible, and we are committed to making our candidate experience as inclusive as we can, so please get in touch with us if you require any information or support during the application process or need to ask for any adjustments. A typical selection process might be: • Apply online, • 20-minute screening call, • 45-minute interview with the hiring manager and team member, • Task-based assignment, • 45-minute team cultural interview, • 30-minute interview with the CEO Please note that we record our interviews. These recordings are only viewed by the hiring team and once a role is filled, all recordings are deleted. We do not share any candidate information with anyone outside of Vestd at any time. We are excited to receive your application. When a role is filled, we will let all the applicants know to let them know. This job is based within the UK. You must be primarily UK-based and eligible to work in the country.

RainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager. About RainFocus RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting. About the Role Strong project management is a key element of client success at RainFocus. Our Project Managers are the driving force behind complex, multi-stakeholder event technology implementations — owning client relationships, leading cross-functional project teams, and ensuring every engagement moves forward with clarity and momentum. This is a pure project management role. You will not be responsible for any platform configuration or technical build work — that is handled by your team of dedicated solution consultants and architects. Your focus is entirely on leadership: managing timelines and risks, building strong client relationships, aligning stakeholders, and driving successful outcomes across a portfolio of concurrent projects. Our clients are sophisticated, high-touch, and deeply invested in their events. That means you will be in daily communication across multiple channels, navigating scope conversations, managing competing priorities, and keeping complex projects on track even when requirements shift. It also means this work is genuinely meaningful — you will own the client relationship and see the direct impact of your leadership at every event. Our Project Managers typically manage multiple client engagements simultaneously, with project cycles averaging 9–12 months. You will also take on projects mid-lifecycle as part of normal portfolio management — experience navigating mid-flight transitions is a strong asset. This remote role can be located anywhere in the United States. Average travel is up to 15%, averaging 5–7 days per trip. Travel primarily involves being onsite at client events, which may include weekends, as well as post-event reviews and client-driven meetings. How You Will Contribute Planning - Align with clients on key project milestones and maintain accountability to agreed timelines - Build and maintain detailed project plans across a concurrent portfolio of client engagements - Identify and manage dependencies, risks, and priorities across multiple work streams - Coordinate internal teams to remove obstacles and keep deliverables on track - Participate in pre-sales planning as a member of client account teams - Identify and engage appropriate resources across client and RainFocus teams Client Communication & Relationship Management - Serve as the primary point of contact for clients throughout the project lifecycle - Communicate formal weekly status updates to client and RainFocus stakeholders - Communicate with event steering teams and executive-level committees - Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build - Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope - Solicit feedback from clients and team members to drive prioritization - Coordinate post-event reviews between client and RainFocus account team - Surface decision points and escalations to stakeholders to remove obstacles Change Management - Provide change management support for first-year event clients - Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology - Identify impacts to roles and responsibilities within client teams and escalate resource constraints where needed Project Controls - Follow and deliver projects leveraging RainFocus best practice implementation process - Manage expectations, scope, and priorities of implementation - Ensure that all project artifacts are captured and maintained - Monitor and manage project financial performance against targets Qualifications - 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles - Experience in project managing software implementations - Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations - Experience managing multiple concurrent projects or client engagements simultaneously - Proficiency with project management tools; experience with Jira is a plus - Strong written and verbal communication skills, including experience presenting to executive-level stakeholders - Excellent interpersonal, organizational, analytical, and follow-up skills - Working knowledge of Google Workspace and Microsoft Office suite - Highly self-motivated with strong ownership mentality and consistent follow-through - Highly detail oriented with proven ability to document systems and processes Preferred Qualifications - Events industry experience strongly preferred — candidates familiar with the pace, complexity, and client dynamics of event technology implementations tend to ramp faster and thrive longer in this role - Experience taking over projects mid-lifecycle and successfully building client trust in an inherited engagement - PMP certification or equivalent - Solution-oriented, patient, and persistent in the face of organizational and client-driven challenges - Challenger mentality — ability to drive direct client conversations about scope, expectations, and priorities - Ability to organize ambiguous situations into concrete deliverables and clear next steps - Able to prioritize and manage competing deadlines across a concurrent project portfolio - Strong team-player mentality — this team succeeds together Location/Travel This remote role can be located anywhere in the United States of America. Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings. Why work at RainFocus? At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events. As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. As a member of the Project Management team, we have built something we are genuinely proud of on this team. Here is what you can expect when you join: - A structured 8-week onboarding program designed to set you up for success before you take on your first client. - A 12-week mentorship program pairing you with a tenured PM who will support your transition into the role. - Managers who are deeply invested in their team members as people — not just producers. Our team satisfaction scores have risen consecutively across each of our last three company-wide surveys. - A team culture built on open feedback and shared ownership. Our processes, tools, and initiatives are regularly shaped by PM input through focus groups and direct feedback channels. - The opportunity to make a visible impact — on your clients, on major events that reach thousands of attendees, and on a team that is actively building something better. - Competitive salaries and benefits, 401k, generous PTO, and a remote-first work environment. If you are a strong project manager who thrives in a client-facing, fast-paced environment and wants to be supported as well as challenged, we want to hear from you. What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Everstix Trading Limited seeks a fully remote Frontend Engineer specialized in Shopify development to join our e-commerce team. You will build, optimize, and maintain Shopify-based platforms, collaborates with design, marketing, and growth to deliver fast, conversion-focused experiences. Expertise in Liquid, HTML, CSS, JavaScript, and JSON is required, with experience in Shopify APIs, GraphQL, and third-party integrations. Familiarity with Shopify Plus, headless commerce, and Hydrogen is a plus. #J-18808-Ljbffr

Description About the Role As the Customer Lifecycle Marketing Manager for EMEA , you will execute the execution of customer expansion, adoption, and engagement programs across the EMEA region. This role focuses on translating global customer lifecycle marketing strategy into regionally relevant programs that drive upsell, cross-sell, retention, and long-term customer value. Reporting to the Director, Customer Lifecycle Marketing, you will partner closely with EMEA leaders across Customer Success, Sales, Product Marketing, and Advocacy to deliver measurable impact across the customer lifecycle. You will balance global consistency with local nuance, ensuring EMEA customers receive meaningful, timely, and data-driven engagement at every stage. Location - remote, anywhere in UK What You’ll Be Doing EMEA Expansion & Adoption Programs Execute EMEA-focused customer lifecycle marketing programs that support upsell, cross-sell, product adoption, and renewals Localize global expansion and lifecycle stage frameworks to reflect EMEA market dynamics, customer maturity, and buying behavior Partner with EMEA Customer Success and Sales leaders to align programs to regional renewal and expansion motions Cross-Functional Partnership Collaborate with Customer Success and Data teams to identify expansion opportunities, risk signals, and advocacy candidates Partner with Product Marketing to localize messaging, surface EMEA customer insights into global strategy, and align with broader GTM priorities Work with Advocacy and Community teams to elevate EMEA customer stories through case studies, events, and thought leadership Customer Insights & Measurement Own and report on EMEA lifecycle campaign performance KPIs for expansion pipeline, retention and product adoption outcomes, as well as engagement Leverage Salesforce, Pardot, Pendo, 6sense, Tableau, Power BI, and related tools to connect customer behavior to revenue impact Translate performance insights into clear, actionable recommendations that improve targeting, campaign effectiveness, and regional results Lifecycle & Journey Execution Execute EMEA customer lifecycle programs from onboarding through renewal and advocacy, tailoring touchpoints based on stage, behavior, and customer profile Refine regional customer journeys to reduce friction, accelerate activation, and improve long-term expansion outcomes Partner with Content and Product Marketing to develop and deploy assets aligned to lifecycle stage, persona and regional needs Customer Engagement & Advocacy Plan and execute EMEA customer-specific events, such as user groups, webinars, regional events, and connect customers with speaking opportunities Identify and nurture customer champions for case studies, awards, and peer-led advocacy initiatives Ensure globally aligned yet regionally authentic customer engagement experiences that strengthen retention and brand affinity Manage customer swag fulfillment and incentive programs through Reachdesk Optimization & Scale Design and execute A/B and multivariate testing to optimize lifecycle performance, adoption, segmentation, and revenue outcomes Continuously refine targeting and messaging based on behavioral, engagement, and product usage insights, surfacing regional learnings that inform global lifecycle strategy and prioritization Other duties as assigned About You 5+ years of B2 B Saa S customer or lifecycle marketing experience Experience building targeted, behavior-driven lifecycle programs across the customer journey Proven track record of driving measurable expansion pipeline and renewal impact through lifecycle marketing programs Experience executing global lifecycle frameworks within regional markets while adapting to local customer nuances Experience applying experimentation frameworks to improve lifecycle performance and revenue outcomes Comfort working cross-functionally with Customer Success, Sales, Product Marketing, and Advocacy Hands-on experience with CRM, marketing automation, product analytics, and BI tools tied to revenue outcomes Strong analytical, communication and project management skills, with the ability to turn insight into action Ability to operate with urgency and clarity in a fast-scaling, ambiguous environment Industry experience in IT, MSP, cyber security, or endpoint management required

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies. We are now hiring a Content & Search Optimisation Specialist to join our Marketing team and help drive engagement, visibility and conversion across our digital channels. This role will focus on creating and optimising content that performs effectively across both traditional search engines and emerging AI-driven answer engines. You will take a strategic approach to content development, ensuring content is aligned to audience needs, business objectives and search best practices while supporting Phoenix’s wider marketing goals. • Develop and execute content marketing strategies that support business and marketing objectives., • Create high-quality content assets, including blogs, articles, eBooks, whitepapers and other digital content., • Optimise content for both traditional search engines (SEO) and AI-driven answer engines (AEO)., • Incorporate keywords, metadata and structured content techniques to improve search performance., • Structure content to increase visibility within AI-generated answers, chatbots and voice search experiences., • Develop audience-focused messaging that supports engagement and conversion., • Collaborate with marketing and subject matter experts to align content with campaigns and business initiatives., • Monitor industry trends, competitor activity and emerging search technologies., • Identify content opportunities and gaps to support ongoing content development., • Measure content performance and use insights to refine strategy and improve results., • Support the continued development of Phoenix’s content marketing and search optimisation capabilities., • Experience in content marketing, content strategy or search optimisation roles., • Excellent writing and editing skills with strong attention to detail., • Strong understanding of SEO principles and content optimisation best practices., • Awareness of Answer Engine Optimisation (AEO) and how AI-driven search and answer platforms surface content., • Understanding of how tools such as ChatGPT, Perplexity and AI-powered search engines discover and present information., • Experience using content management systems (CMS)., • Experience using analytics tools to measure content performance and identify opportunities for improvement., • Ability to analyse data and translate insights into actionable content recommendations., • Strong collaboration skills with the ability to work across multiple teams and stakeholders., • Organised and proactive approach to managing multiple content priorities. Experience & Qualifications: • Experience creating and optimising content across multiple digital channels., • Experience developing SEO-focused content strategies., • Experience working with content performance reporting and analytics., • Marketing, Communications, Digital Marketing or related qualifications desirable but not essential. Where is the role based? Primary location is our HQ in Pocklington (YO42). What about hybrid/remote working? Hybrid working is supported, with a minimum expectation aligned to team requirements. How many interviews? Following a screen with the Recruitment Team, you can expect a two-stage interview process, one online and one in-person. As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion. If you're still reading, we think there's a strong chance you might be our kind of person. Here's the thing, research suggests many women and underrepresented groups don't apply unless they meet every requirement. Even if you don't tick every box above, we encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be. #J-18808-Ljbffr

Phoenix enables digital transformation across the UK public sector, empowering organisations to innovate with cloud and hybrid infrastructures, data, AI, security and collaboration technologies. We are now hiring a Content & Search Optimisation Specialist to join our Marketing team and help drive engagement, visibility and conversion across our digital channels. This role will focus on creating and optimising content that performs effectively across both traditional search engines and emerging AI-driven answer engines. You will take a strategic approach to content development, ensuring content is aligned to audience needs, business objectives and search best practices while supporting Phoenix’s wider marketing goals. • Develop and execute content marketing strategies that support business and marketing objectives., • Create high-quality content assets, including blogs, articles, eBooks, whitepapers and other digital content., • Optimise content for both traditional search engines (SEO) and AI-driven answer engines (AEO)., • Incorporate keywords, metadata and structured content techniques to improve search performance., • Structure content to increase visibility within AI-generated answers, chatbots and voice search experiences., • Develop audience-focused messaging that supports engagement and conversion., • Collaborate with marketing and subject matter experts to align content with campaigns and business initiatives., • Monitor industry trends, competitor activity and emerging search technologies., • Identify content opportunities and gaps to support ongoing content development., • Measure content performance and use insights to refine strategy and improve results., • Support the continued development of Phoenix’s content marketing and search optimisation capabilities., • Experience in content marketing, content strategy or search optimisation roles., • Excellent writing and editing skills with strong attention to detail., • Strong understanding of SEO principles and content optimisation best practices., • Awareness of Answer Engine Optimisation (AEO) and how AI-driven search and answer platforms surface content., • Understanding of how tools such as ChatGPT, Perplexity and AI-powered search engines discover and present information., • Experience using content management systems (CMS)., • Experience using analytics tools to measure content performance and identify opportunities for improvement., • Ability to analyse data and translate insights into actionable content recommendations., • Strong collaboration skills with the ability to work across multiple teams and stakeholders., • Organised and proactive approach to managing multiple content priorities. Experience & Qualifications: • Experience creating and optimising content across multiple digital channels., • Experience developing SEO-focused content strategies., • Experience working with content performance reporting and analytics., • Marketing, Communications, Digital Marketing or related qualifications desirable but not essential. Where is the role based? Primary location is our HQ in Pocklington (YO42). What about hybrid/remote working? Hybrid working is supported, with a minimum expectation aligned to team requirements. How many interviews? Following a screen with the Recruitment Team, you can expect a two-stage interview process, one online and one in-person. As part of our recruitment process and due to the nature of the work we do, all employees are required to undertake a BPSS check. While some employees may require further security clearance, the BPSS check is mandatory and all offers of employment are conditional upon successful completion. If you're still reading, we think there's a strong chance you might be our kind of person. Here's the thing, research suggests many women and underrepresented groups don't apply unless they meet every requirement. Even if you don't tick every box above, we encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger and the stronger our team, the more successful we will be. #J-18808-Ljbffr

Family Solicitor or Legal Executive / New Office Lead Interested in this role You can find all the relevant information in the description below. Location: Flexible across England (new office location to be agreed) Salary: Open to discussions on salary and bonus Experience: Ideally 8+ years relevant family law experience (other strong candidates considered)If youre an experienced private family lawyer who wants to build something of your own, with the backing of a respected specialist brand and a genuinely supportive culture, this is a rare opportunity.Our client is a family-owned, long-established private family law firm with a strong reputation for practical, commercially aware and client-focused advice. Due to continued success and a growing national profile, they are looking to appoint a Family Solicitor or Legal Executive to establish and lead a new office in an agreed location.This is not a standard fee earner position. You will have real autonomy to shape the local practice, recruit and develop a team, and grow a sustainable pipeline, supported by central operations, compliance, marketing and business development.Despite growth and additional offices, the firm has retained the personal, collaborative feel of a traditional family business. They are looking for a well-rounded family lawyer who combines strong technical ability and sound commercial judgement with leadership skills and a genuine business development focus.What Youll Be DoingEstablishing and leading a new office in a location agreed with the firmManaging a varied and complex private family law caseload with minimal supervisionAdvising on private children matters and financial remedy claimsAdvising on divorce, separation and cohabitation disputesAdvising on pre-nuptial, post-nuptial and separation agreementsAdvising on protective injunctions where appropriateHandling TOLATA matters where experienced (desirable, not essential)Conducting litigation and the reserved legal activities required for the roleConducting negotiations with solicitors, other representatives and litigants in personAttending client meetings, conferences and court hearings where appropriateExercising rights of audience where required and within your authorisationInstructing and working effectively with counsel and expertsMaintaining high standards of time recording, billing, costs management and complianceDeveloping a local referral network and professional profileAttending networking events and building relationships within the local communitySupporting marketing and business development initiativesIdentifying opportunities for sustainable growthContributing to decisions on the location, development and operation of the new officeRecruiting, supervising and developing colleagues as the office growsCollaborating with colleagues across the firms other officesContributing to the firms wider strategy and continued growthWhat Were Looking ForA Solicitor (England and Wales) with a current practising certificate, or a CILEX Lawyer / Chartered Legal Executive with the practising rights and authorisations required for the roleAuthorised to carry on the reserved legal activities essential to the roleSubstantial practical experience of private family lawStrong experience of private children and financial remedy mattersConfidence managing a varied and complex caseload Strong technical knowledge and practical judgementA strong billing history and clear understanding of the commercial requirements of private family workExcellent client-care, communication and interpersonal skillsClear, accurate and persuasive draftingConfidence negotiating and handling sensitive mattersStrong file management, time recording and financial disciplineConfidence using case management systems and Microsoft OfficeLeadership potential and, where applicable, experience supervising and developing colleaguesA collaborative approach and willingness to share knowledgeGenuine interest in networking, marketing and business developmentAmbition to build a sustainable local practice and teamCommitment to the firms values, culture and long-term growthWhats On OfferThe opportunity to establish, develop and lead a new office in an agreed locationThe backing of an established, specialist private family law brand with a strong reputationCentral administrative, compliance and operational supportCentral marketing and business development supportAccess to colleagues across existing offices with different areas of experience and strengthsOpen to discussions on salary and bonus (depending on experience)Full-time or part-time consideredFlexible start and finish times where operationally possiblePotential for agreed homeworking arrangements (subject to client, team and business requirements)Regular file reviews and constructive professional supportOpportunity to recruit, supervise and develop a local teamGenuine long-term progression opportunitiesPotential eligibility for a discretionary bonus scheme (subject to eligibility)Paid birthday day off (in addition to annual leave)Christmas office closure (in addition to annual leave)Opportunity to accrue additional annual leave with length of serviceWorkplace pensionDeath-in-service coverHealth cash plan, including access to a remote doctorDiscretionary rewards recognising individual achievementsInclusive staff and family social eventsWorking ArrangementsThe location and development plan for the new office will be agreed with the successful candidate, taking account of your existing network and local knowledge, local demand for specialist private family services, and the commercial viability and growth potential of the proposed location.As this is an office establishment and leadership role, you will be expected to maintain an appropriate physical presence in the agreed location, particularly during the offices initial development and when recruiting or supervising colleagues. xjlbheb Home working days can be discussed for work suited to focused remote working, such as drafting and file preparation, subject to client, team and business requirements.

Get AI-powered advice on this job and more exclusive features. This range is provided by Cruinn Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Cruinn Consulting Our client is a much-loved, family-run attraction that brings people closer to nature through fun, learning, and hands-on experiences. In an exciting growth phase and with an exceptional local following, our client is looking for a marketing manager who can elevate their brand and visitors to the next level. Role Summary Our client is seeking a hands-on, creative, highly organized, data-driven Marketing Manager to lead all marketing activities. You’ll be responsible for planning and executing day-to-day marketing, managing digital channels, enhancing online reputation, and supporting the owners in growing the visitor base and community engagement. Key Objectives • Increase footfall and online bookings throughout the year., • Drive repeat visits and build customer loyalty., • Grow social media presence and engagement., • Enhance online reviews and brand reputation., • Support seasonal campaign planning and execution., • Maintain consistent customer communication through email and CRM., • Support owners on a day-to-day basis. Key Responsibilities • Marketing Performance Tracking, • Social Media Management, • Campaign and Activity Plan Execution, • CRM and Email Marketing, • Support for the Owners Who You Are • A self-starter with a passion for community, nature, and family-friendly experiences., • Experience in small business or attraction-based marketing preferred., • Strong skills in social media, basic graphic design (Canva or similar), email platforms, and light analytics., • Excellent communicator, both online and in-person., • Creative, organized, and comfortable juggling multiple tasks in a hands-on environment. Skills in Canva, Meta Business Suite, Mailchimp, Google Analytics, WordPress or similar CMS, CRM software (e.g., HubSpot, Zoho) are desirable. Photography or video editing skills are a bonus. This is an exciting opportunity with an engaging, growing organization. This position is a contract role, 3-4 days per week, paid at a day rate. The role will be primarily on-site at our client’s venue near York, with some flexibility for remote work occasionally. • Associate, • Contract, • Marketing, • Hospitality and Entertainment Providers #J-18808-Ljbffr

Everstix Trading Limited is a full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. We provide products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With locations across the U.S. and Canada, Everstix provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require. We are looking for a Shopify Developer to join our team and play a key role in building, optimizing, and maintaining our Shopify-based e-commerce platforms. You will work closely with cross-functional teams, including design, marketing, and growth, to ensure a seamless user experience, fast performance, and effective integrations with third-party tools. This role is ideal for someone passionate about e-commerce technology and looking to make a significant impact in a fast-paced environment. • Proven experience as a Shopify Developer, with a strong portfolio of Shopify projects, • Proficiency in Liquid, HTML, CSS, JavaScript, and JSON, • Experience with Shopify APIs, GraphQL, and third-party integrations, • Strong understanding of Shopify's ecosystem, including themes, apps, and custom developmentExperience working with Shopify Plus is a plus, • Familiarity with headless commerce and Shopify Hydrogen is a bonusKnowledge of SEO best practices and web performance optimization, • Ability to work independently, troubleshoot technical issues, and meet deadlines, • Excellent communication skills and ability to collaborate with cross-functional team, • Proven experience as a Shopify Developer, with a strong portfolio of Shopify projects, • Proficiency in Liquid, HTML, CSS, JavaScript, and JSONExperience with Shopify APIs, GraphQL, and third-party integrations, • Strong understanding of Shopify's ecosystem, including themes, apps, and custom development, • Experience working with Shopify Plus is a plusFamiliarity with headless commerce and Shopify Hydrogen is a bonus, • Knowledge of SEO best practices and web performance optimizationAbility to work independently, troubleshoot technical issues, and meet deadlines, • Excellent communication skills and ability to collaborate with cross-functional team, • Flexible Hours: Enjoy the convenience of a part-time schedule that fits your lifestyle., • Dynamic Team: Be part of a supportive and innovative team that values your contributions., • Growth Opportunities: Gain hands-on experience in business development and marketing, with opportunities for advancement within the company., • Work Remotely: Experience the freedom of remote work while being part of a collaborative and enthusiastic environment., • Impactful Work: Contribute directly to our business growth and witness the results of your efforts. We believe in rewarding our employees with performance-based salary increases. Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so you can participate throughout the interview process. Please note this is for an existing job vacancy and thank you for your interest in ETL! #J-18808-Ljbffr

About The Alliance When it comes to building world-class professional communities, The Alliance is leading the way. From Product Marketing and Sales Enablement to Product-Led Growth, AI, Customer Success, and CMOs, we're home to some of the most engaged and influential communities in the industry. With 160,000+ professionals across our communities and a constant stream of content, courses, events, and memberships, we help our members learn, connect, and grow. Our executive events are a key part of that mission—bringing together senior leaders to share insights, tackle industry challenges, and build meaningful relationships. Every year, we engage attendees, speakers, partners, and members from some of the world's leading organisations and fastest-growing start-ups, including TikTok, Microsoft, Peloton, and Uber. The Role We are on look out for a detail-driven, proactive Customer Support Executive to join our vibrant Customer Success team. In this role, you will serve as the primary point of contact across our support channels, elevating the overall member experience by resolving queries and ensuring our users maximize the value of our platform. Beyond day-to-day support, you will spearhead forward-looking initiatives designed to preemptively address customer needs, such as optimizing our AI support agent, analyzing key pain points, and building expertise in customer operations within a fast-growing, collaborative environment. Responsibilities Customer Support Champion: Be the first line of contact for our members via email and our ticketing system, providing timely, friendly, and helpful responses every day. Escalation Pro: Spot the difference between a quick fix and something that needs a deeper dive, escalating where appropriate to keep things moving smoothly. Priority Pro: Keep a clear head and a clean inbox, staying organised across multiple tickets, deadlines, and internal priorities. AI Agent Champion: Support the ongoing maintenance, development, and continuous improvement of our AI agent, helping to refine its responses, identify opportunities for improvement, and ensure it continues to deliver a great experience for our members when we’re not around. Internal Collaborator: Work closely with Customer Success, Education, Product and other departments to resolve member issues quickly and efficiently. Process Improver: Contribute to FAQs, support documentation, and internal feedback loops to make us even better, every day. Platform Power User: Use Intercom to manage tickets and feed back customer experience improvements to the wider team. Compensation: £32,000-34,000 base Salary (depending on experience) Location: this role can be Remote from wherever in the UK or hybrid in our London office. This role is for you if you: Have excellent written communication skills and a calm, customer-first approach. Have experience with Intercom, Zendesk or similar support platforms (ideally including experience working with AI agents) Are forward thinking, detail-oriented and take pride in getting the small things right. Know when to escalate, and when to troubleshoot. Strong communicator - from our customers to your colleagues, you’ll be working very closely with lots of people. Team player - success doesn’t happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them. Creative problem-solver - we know that processes can always be improved. We’re looking for someone who can think on their feet, solve problems, and identify opportunities. Tech-savvy - we lean on lots of different apps and while we’ll obviously onboard you on each, we’re looking for a quick learner who can show us a thing or two. We’re especially interested in your experience with Customer Support AI and Knowledge Database management. Benefits: We believe exceptional people deserve exceptional support. Time Off: 34 days' annual leave, including UK Bank Holidays. Your birthday is off every year. Health & Wellbeing: Enhanced family policies. Private Medical Insurance. Life Insurance (4x salary). On-demand therapy, coaching, and mental fitness support through Oliva. Heavily subsidised gym membership via Wellness Hub. Cycle to Work and Workplace Nursery schemes. Flexibility: Flexible working hours, allowing you to work when you are most productive. Monthly allowance via ThanksBen (£600 annually in year one, increasing with tenure). Learning & Development: Personal L&D budget (£500 annually in year one, increasing with tenure). Four paid Learning & Development or Volunteer Days each year. Team training and development opportunities. Equipment & Culture New tech setup including laptop, screen, mouse, and keyboard. Company social events. A collaborative, ambitious, and supportive working environment. Community & Inclusion At The Alliance, we're committed to creating a workplace that is free from discrimination and bias, where everyone has equal opportunities to succeed and contribute. We know our work here is never done, and we continue to strive for a more inclusive environment every day. If you're worried you don't meet every requirement listed, don't let that stop you from applying. Unique backgrounds, experiences, and perspectives are essential to our ability to innovate and grow, so if you think you'd be a great fit, we'd love to hear from you. We are The Alliance—in more ways than one.

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