Night Concierge
hace 15 horas
£14.5–£15.5 por hora
Jornada completa
London
Join our vibrant team at Covent Garden Hotel as a Night Concierge, where every night brings new opportunities to exceed guest expectations and make their stay truly memorable. As part of the renowned Firmdale Hotels family, we pride ourselves on providing exceptional service in the heart of London. Please note this role will be working between the hours of 8:00pm and 8:00am on a rolling weekly rota. As a Night Concierge, you'll play a pivotal role in ensuring the smooth operation of our concierge desk during evening hours. From warmly welcoming guests to assisting with luggage and facilitating seamless check-ins and check-outs, you'll be the reassuring presence that ensures our guests feel attended to and cared for throughout their stay. Responsibilities: • Manage the concierge desk independently during evening shifts, maintaining the highest standards of service excellence., • Greet and assist guests upon arrival, providing personalised attention and anticipating their needs., • Handle incoming calls efficiently and courteously, providing information and assistance as required., • Assist guests with luggage, ensuring their belongings are safely transported to their rooms., • Respond promptly to guest requests and inquiries, demonstrating a proactive and accommodating attitude., • Collaborate closely with other team members to ensure a cohesive and supportive work environment., • Uphold the hotel's standards of presentation and professionalism at all times, embodying warmth and attention to detail., • Maintain a thorough knowledge of hotel facilities, services, and local attractions to enhance the guest experience., • Adhere to security procedures and protocols to ensure the safety and well-being of guests and colleagues. What you Need: • A genuine passion for delivering exceptional customer service and creating memorable guest experiences., • Strong teamwork skills, with a willingness to collaborate and support colleagues., • Impeccable personal presentation and a warm, engaging demeanour., • Attention to detail and a proactive approach to problem solving., • Enthusiasm for working in a dynamic hospitality environment, with a flexible attitude towards shift patterns., • Previous experience in a similar role or hospitality setting is advantageous but not essential. What We Offer: • We offer a competitive salary plus service charge and benefits to be discussed at venue, • Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! About Us Set on historic Monmouth Street, in one of London's most loved and lively neighbourhoods, Covent Garden Hotel sits at the heart of the city's theatre district. With the Royal Opera House, Covent Garden Piazza and Neal's Yard all close by, and independent boutiques, cafés and bars lining the surrounding streets, it's a location that buzzes with energy and creativity. At Covent Garden Hotel, each room is individually designed by Kit Kemp with her characteristic flair, reflecting the spirit of the neighbourhood. To work here is to be part of a team that brings energy, commitment and pride to everything they do, delivering warm and memorable guest experiences in one of London's most vibrant addresses. You'll be joining a team whose Awards and Accolades speak for themselves: • Sunday Times Best Places to Work 2024, 2025 & 2026, • Two Michelin Keys, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2025, • Best Hotels in London, British Vogue, 2024 You can see a full list of our awards and accolades here: Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.