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Oversee & coordinate the operations of the takeaway service, ensuring efficient and smooth service during business hours. Maintain a welcoming and friendly atmosphere for customers, addressing their inquiries and concerns promptly, and ensuring exceptional takeaway experiences. Efficiently manage order processing, pickup, and delivery schedules to optimize service speed and customer satisfaction. Train and develop takeaway staff, including delivery drivers, in service standards, menu knowledge, and customer interactions. Monitor and manage inventory of takeaway supplies, such as packaging materials, utensils, and condiments, and coordinating restocking as needed. Maintain effective communication with kitchen staff to ensure the accurate and timely preparation of orders. Conduct performance evaluations for staff and providing constructive feedback for improvement. Coordinate and oversee special promotions, marketing initiatives, and customer loyalty programs to drive business growth.