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We are seeking a polished, elegant, and impeccably presented Host/Hostess to welcome our guests and represent the refined atmosphere of our establishment. This role is perfect for someone with a graceful presence, confident communication, and a natural ability to make guests feel valued the moment they step inside. 🌟 What We’re Looking For: • A sophisticated, well-groomed, luxury-appropriate appearance, • Warm, composed, and confident guest interaction, • Strong communication and high-end service etiquette, • Ability to maintain poise in a fast-paced, upscale environment, • Previous experience in luxury hospitality is an advantage, • Greeting guests with elegance and genuine hospitality, • Managing reservations, arrivals, and seating flow, • Coordinating closely with management and service staff, • Maintaining a refined, immaculate front-of-house environment, • A stylish, high-end working environment, • Professional development opportunities, • Competitive pay based on experience, • A supportive, well-trained team focused on excellence

Duties and responsibilities: · Oversee daily operations, ensuring that the shop runs smoothly and efficiently. · Recruit, train, and supervise staff members, ensuring they are knowledgeable about products and customer service standards. · Prepare and manage budgets, ensuring the shop operates within financial targets. · Schedule staff shifts and manage employee performance, providing feedback and conducting performance reviews. · Ensure high levels of customer satisfaction through excellent service and product quality. · Oversee inventory levels, ensuring that stock is replenished in a timely manner and that products are fresh and of high quality. · Prepare regular reports on sales, inventory, and staff performance for upper management. · Analyze data to make informed decisions regarding operations and marketing strategies. · Ensure that all products meet the shop's quality standards and comply with health and safety regulations. · Manage supplier relationships and negotiate contracts for ingredients and supplies. · Implement standard operating procedures and ensure compliance with company policies. · Develop and implement marketing strategies to promote the shop and increase sales, including social media campaigns and local promotions. · Collaborate with the team to create new cake designs and flavours, keeping up with market trends and customer preferences. · Participate in local events and fairs to increase brand visibility. Skills and Qualifications: • Previous experience in retail management, preferably in the food or bakery sector., • Strong leadership and team management skills., • Excellent customer service and communication skills., • Basic financial acumen and experience with budgeting., • Knowledge of food safety regulations and hygiene standards., • Creativity and a passion for baking and cake design., • A relevant Bachelor or Master degree required.