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Care Co-ordinator Job description We are seeking a caring, organised and motivated Care Co‑ordinators to join our friendly GP practice team. This role combines personalised care and patient‑navigation responsibilities with essential front‑of‑house and administrative duties, supporting the smooth and effective operation of the practice. You will play a key role in ensuring that patients—particularly those who are frail, elderly, or living with long‑term conditions—receive joined‑up, person‑centred support. As an integral member of our reception and administrative team, you will help patients access the right care at the right time while maintaining high standards of service and professionalism. The postholder will work with a diverse range of people from a variety of cultural and social backgrounds. The ability to work confidently, sensitively and effectively in a varied and sometimes demanding environment is essential. The successful candidate will have excellent communication and interpersonal skills, be patient, empathetic and highly organised, and will bring experience of working in health, social care or other support roles involving direct contact with individuals, families or carers. Key Responsibilities Personalised Care & Care Co‑ordination • Proactively identify and work with people who would benefit from care co‑ordination, including those with complex needs., • Support patients to develop and review their personalised care and support plans., • Act as a central point of contact, helping patients navigate health, social care and community services., • Liaise closely with GPs, nurses, social prescribers, health and wellbeing coaches and other MDT members., • Assist with follow‑up after hospital care, transitions between services, and ongoing communication. Reception & Front‑of‑House Duties • Provide a welcoming, professional reception service to all patients and visitors., • Book, amend and triage appointments (telephone, face‑to‑face and online)., • Process home visit requests, clinical messages and signposting queries., • Handle incoming calls, emails, online requests and post., • Support with test result queries and specimen handling in line with protocols. Administration & Data Quality • Register new and temporary patients and update patient information., • Process repeat prescriptions following practice guidelines., • Scan, index and code clinical documents using appropriate SNOMED codes., • Maintain high‑quality record keeping and support data collection for audits/service improvement. Professional Standards • Maintain confidentiality and data protection at all times., • Follow safeguarding, health & safety and infection control protocols., • Promote equality, diversity and inclusive care. About You We are looking for someone who is: • Empathetic, patient‑focused and a good listener., • Organised, with strong time‑management and the ability to work under pressure., • Confident communicating with patients, carers and professionals., • Competent with IT systems (clinical system experience desirable; MS Office essential)., • Able to work well within a team, while also managing your own workload., • Committed to personal development (training, including PCI‑accredited care‑coordination training, will be provided). Essential: Previous experience in a public‑facing role and/or admin/reception environment. Desirable: Experience supporting people with long‑term conditions or working in health/social care. Why Join Us? • A supportive practice team committed to high‑quality patient care, • Opportunities for development and upskilling (including nationally‑recognised personalised care training), • Involvement in innovative primary care and multidisciplinary working, • A role where you make a meaningful difference to patients every day Hours of work: Role 1 - 28.5 hours per week as follows: Monday 8am - 6.30pm Tuesday 9.30am - 8pm Wednesday 8am - 6.30pm Role 2 - 38 hours per week as follows: Monday 8am - 6.30pm Wednesday 8am - 6.30pm Thursday 8am - 6.30pm / 9am - 7.30pm (on alternate weeks) Friday 8am - 6.30pm Rate of Pay: £12.71 per hour Annual Leave: 5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro-rata for part-time employees. Pension: Option to join NHS Pension scheme. If you believe you have the skills and ambition to play a key role in our team, we encourage you to apply. Please see our website for further information about Helix Medical Centre www.helixmedicalcentre.co.uk If you are interested in this position, please attach a CV & covering letter along with details of your current notice period requirement. Following shortlisting, successful applicants will be contacted. Local Area details: • Outstanding local Schools, • Good transport links, • Conveniently located with easy links to the M11, London, Cambridge and close to Stansted Airport Benefits: • Modern medical centre based within community hospital, • Free parking onsite, • Onsite cafeteria, • NHS pension enrolment, • Support with Professional Development, • Staff events planned throughout year Please note, we reserve the right to close the vacancy earlier than the advertised closing date if we have a sufficient number of applicants. This is a permanent role and NOT suitable for gap students or alongside uni / college studies.

WE’RE HIRING – CLEANING SUPERVISOR / TEAM LEADER Tersus is looking for a reliable, organised and hands-on Cleaning Supervisor / Team Leader to join our growing team, working across new-build housing developments, show homes and sales environments. The majority of the work is based across Cambridge and Stevenage, with occasional travel to other sites depending on operational requirements. This is a fast-paced role where maintaining a high standard of cleaning while working efficiently and within set time scales is essential. We are looking for somebody who can lead by example, work alongside the team when required, and make sure jobs are completed to a high standard, on time and in line with site requirements. For the right person, there is genuine opportunity to grow with Tersus, take on increasing responsibility and develop into a more senior operational role as the company continues to expand. The role will include: • Supervising and supporting cleaning operatives across multiple sites, • Working alongside the team and completing cleaning when required, • Making sure jobs are completed within allocated time scales, • Maintaining consistently high cleaning standards in a fast-paced environment, • Checking completed work and carrying out quality control checks, • Organising daily workloads and ensuring scheduled work is completed, • Monitoring productivity and helping the team work efficiently, • Communicating with site teams, sales staff and Tersus management, • Reporting any problems, damage or additional work required, • Helping manage cleaning equipment, products and supplies, • Assisting with staff training and showing new team members the required standards, • Covering different developments when operationally required Cleaning work can include show homes, sales offices, new-build properties, service cleans, sparkle cleans, handover cleans and general development cleaning. You must: • Hold a full driving licence (Ideally clean with no points), • Be willing to travel between different developments, • Be able to use your own vehicle occasionally if required, • Be extremely reliable and punctual, • Be able to work quickly and efficiently without compromising quality, • Be comfortable working to deadlines and set time scales, • Be confident taking responsibility and making day-to-day decisions, • Have excellent attention to detail, • Be confident communicating with staff and site teams, • Be comfortable working within busy, fast-paced new-build developments, • Be able to work independently without constant supervision, • Be able to organise and motivate other members of the team, • Take pride in maintaining consistently high standards, • Be flexible, as locations and workloads can change A company van or pool vehicle will be available on most working days, although there may occasionally be a requirement to use your own vehicle. Working hours will generally be Monday to Friday, although optional weekend work may also be available from time to time. Previous supervisory, cleaning or new-build experience would be beneficial, although we are also interested in somebody who has the right attitude, strong organisational skills and is willing to learn. Full training will be provided, including the standards, methods and time expectations required across our developments. All cleaning equipment and products are supplied by Tersus. The supervisor role will initially be on a self-employed basis at £15 per hour. For somebody who demonstrates reliability, commitment and the ability to manage staff, standards and workloads effectively, there is the potential for the position to develop into an employed role with greater responsibility as the company grows. We are particularly looking for somebody who wants stable, ongoing work and a genuine future within the business, rather than simply a short-term cleaning position. 📍 Majority of work across Cambridge & Stevenage 🗓 Generally Monday to Friday 🧹 Optional weekend work may be available 🚗 Full driving licence required 🚐 Company van/pool vehicle available most days 💷 Supervisor rate: £15 per hour 📄 Initially self-employed 🧽 All equipment and products supplied 🎓 Full training provided ⏱ Fast-paced role working to set time scales ✨ High-quality standards essential 📈 Genuine progression opportunities If you’re interested, please send us a message telling us a little about yourself, any cleaning or supervisory experience you have, where you are based, your availability and when you would be able to start.