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Technical Authority. Engineering Excellence. Safety & Compliance Leadership. Are you a senior lift engineering professional with deep expertise across design, compliance and technical governance? Do you want to play a central role within a growing, Private Equity-backed engineering services business where your technical knowledge, leadership and judgement will directly shape engineering standards and operational quality? Liftec Express - one of the UK’s leading independent lift engineering specialists - is entering an exciting new phase of growth and transformation. We are now seeking an Engineering Design & Compliance Manager to lead technical governance, design assurance and compliance activity across major works, repairs and maintenance operations nationwide. The Role at a Glance: Engineering Design & Compliance Manager Dartford + Frequent Site Travel Competitive Salary + Excellent Benefits Package inc Car Allowance Reporting to: Major Works Director Company: Pioneer of the British lift industry. Formerly part of global brand Otis. Private Equity-backed by R Capital since 2025. Independent specialist in lift installation, maintenance, repair and modernisation Pedigree: Clients include national retail chains, major hospitals, facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Lift Engineering | Technical Governance | Building Services | Compliance | Major Works | Modernisation Qualifications: Degree or HNC/HND in Mechanical, Electrical or Lift Engineering (desirable) Who we are: Liftec Express is a highly respected name in the UK lift and escalator sector. Previously part of OTIS, the world’s leading manufacturer and service provider of elevators, escalators and moving walkways, the business is now operating independently following acquisition by R Capital. With greater agility as a standalone organisation and ambitious growth plans ahead, Liftec is investing heavily in engineering excellence, operational quality and technical capability as it strengthens its position as one of the UK’s leading independent lift providers. The business delivers installation, maintenance, repair and modernisation solutions across commercial, residential and public-sector environments, including prestigious and high-profile sites nationwide. As a Private Equity-backed organisation, Liftec is focused on safety, compliance, technical excellence and long-term sustainable growth. This is an opportunity to step into a highly influential technical leadership role where your expertise will genuinely shape engineering standards across the business. Ready to play a key role in the next chapter of Liftec’s growth? Reporting to the Major Works Director, you will act as the technical authority across design, engineering standards, quality and compliance functions throughout the business. You’ll lead technical review activity across lift modernisation and installation projects, ensuring designs, installations and operational activity comply fully with EN81, LOLER, PUWER, CDM and wider regulatory frameworks. Working closely with engineers, project managers, operational teams and leadership, you’ll provide expert technical guidance, support continuous improvement initiatives and help strengthen engineering consistency, quality and safety across the organisation. You’ll also play a key role in mentoring teams, supporting technical development and ensuring robust engineering governance processes are maintained throughout project delivery and field operations. About You: • Degree or HNC/HND in Mechanical, Electrical, or Lift Engineering (or equivalent)., • Minimum 8 years’ experience in the lift or building services industry, with proven technical and compliance expertise., • In-depth understanding of EN81, LOLER, PUWER, CDM, EH&S and other lift industry standards., • Demonstrated experience in design review, project engineering, and technical governance., • Proven ability to manage technical teams and influence cross-functional stakeholders., • Strong analytical and problem-solving skills with attention to detail., • Excellent communication and interpersonal skills — able to explain complex technical issues clearly., • CAD and digital design tools proficiency desirable., • NEBOSH or IOSH qualification advantageous. Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Enhanced maternity and paternity provision subject to service, • Incentive Scheme - Discretionary, • Employee Referral Scheme, • Ongoing training and professional development opportunities Why Join Liftec Express? • Join a respected, PE-backed engineering services business with ambitious growth plans, • Play a visible role shaping engineering standards and technical governance, • Opportunity to influence quality, compliance and operational excellence across the business, • Supportive, technically focused and safety-led culture, • Work alongside experienced engineering professionals within a collaborative environment, • Be part of a business investing heavily in its people, systems and future growth If you’re an experienced engineering and compliance leader looking for a role where your expertise can genuinely make an impact, we’d love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Technical Leadership. Modernisation Expertise. Field Excellence. Are you a highly technical lift professional – possibly a former Engineer – ready to step into a leadership role within a Private Equity-backed engineering services business? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase... ZIPC1_UKTJ

Customer Focus. Team Leadership. Service Excellence. Are you an experienced ServiceDesk or service professional ready to step into a leadership role within a fast-paced engineering services environment? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is continuing to strengthen its service operations during an exciting phase of growth and performance improvement. We are now seeking a Customer ServiceDesk Team Lead to take ownership of our Helpdesk function, providing leadership, escalation support and driving high-quality customer service across a busy and dynamic operation. This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer satisfaction and operational efficiency. The Role at a Glance: Customer ServiceDesk Team Lead Dartford, Onsite Competitive Salary Plus Extensive Benefits Package Reporting to: Delivery Support Manager Company: Pioneer of the British lift industry. Formerly part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Your Background: Helpdesk, service desk or customer service leadership experience within an engineering or service-led environment Skills: Team leadership, escalation handling, performance monitoring, reporting, CRM systems, strong communication and organisation About Us: Liftec Express is a well-established and highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world’s leading manufacturer and service provider of elevators and escalators, the business is now privately owned by R-Capital and focused on operational excellence and customer service performance. This is an excellent opportunity to take a leading role within a collaborative service environment, shaping Helpdesk performance and driving continuous improvement. Ready for your next challenge? As Customer ServiceDesk Team Lead, you will take day-to-day ownership of the Helpdesk function, ensuring effective coordination of workload, consistent service delivery and strong team performance. You will act as the primary escalation point for complex or sensitive customer issues, managing complaints professionally and ensuring timely, accurate resolution. Working closely with engineers, planners and operations teams, you will drive effective communication and problem-solving across the business. You will oversee all Helpdesk activity including incoming calls, emails and customer portal interactions, ensuring all communications are logged accurately within CRM systems and handled in line with service expectations. A key part of your role will involve monitoring Helpdesk performance metrics such as response times, resolution rates and customer satisfaction, using this data to coach team members and improve overall service quality. You will take ownership of customer complaints management, ensuring issues are tracked, analysed and resolved effectively. Identifying trends and root causes, you will support service improvement initiatives and provide clear reporting to senior management. You will also produce centralised management information covering call volumes, complaint trends and operational performance, ensuring data integrity across systems to support decision-making and planning. Supporting onboarding and development of team members, you will help embed consistent processes, promote best practice and foster a collaborative, customer-first culture. The role holder shall carry out their duties in accordance with company policies and procedures, ensuring compliance, accuracy and operational excellence at all times. About You: • You bring experience from a helpdesk, service desk or customer service environment, with exposure to high-volume workloads and escalation handling, • Previous experience in a supervisory or team lead capacity would be advantageous, • You are confident handling complex customer interactions, complaints and service issues in a calm and professional manner, • Strong communication skills enable you to work effectively with customers, engineers and internal stakeholders, • Highly organised and proactive, you can prioritise multiple tasks and maintain performance under pressure, • Comfortable using CRM systems and Microsoft Office, with the ability to produce and interpret reports, • A collaborative team player, you are committed to driving service quality and continuous improvement Benefits: • Access to Discounts Platform, • Pension (Day 1) - Aviva, • Holiday – 25 days per year plus bank holidays – holiday year January to December, • Wellness (Day 1) - Employee Assistance Programme, • Death in Service (Day 1) 3 x Salary - Canada Life, • Sickness Scheme - Discretionary, • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service, • Incentive Scheme (role dependent, non-contractual), • Employee Referral Scheme Why Join Liftec Express? • Central leadership role within a respected PE-backed engineering business, • Direct impact on customer service performance and operational delivery, • Opportunity to lead, coach and develop a Helpdesk team, • Collaborative and supportive working environment, • Culture focused on safety, quality and customer care If you are a customer-focused service professional ready to step into a leadership role and make a real impact, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Head of Service Operations (Service & Repairs). Head of Service Operations (London & Southeast). P&L ownership, driving service & repair excellence across a large and complex service portfolio.

Technical Excellence. Customer Focus. Reliability in Motion. Are you an experienced Lift Service Engineer looking to join a forward-thinking, Private Equity-backed engineering services business where your expertise is truly valued? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of growth and value creation. We are now seeking a skilled Service Engineer to take ownership of a defined service route, delivering high-quality maintenance, fault-finding and repairs while ensuring exceptional customer service and equipment reliability. The Role at a Glance: Service Engineer – Lift Maintenance & Repair Dartford Competitive Salary + Excellent Benefits Package Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Pedigree: Clients include national retail chains, major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Lift Service / Call-Out Engineer

Technical Authority. Engineering Excellence. Safety & Compliance Leadership. Are you a senior lift engineering professional with deep expertise across design, compliance and technical governance? Do you want to play a central role within a growing, Private Equity-backed engineering services business where your technical knowledge, leadership and judgement will directly shape engineering standards and operational quality? Liftec Express - one of the UKs leading independent lift engineering specialists - is entering an exciting new phase of growth and transformation. We are now seeking an Engineering Design & Compliance Manager to lead technical governance, design assurance and compliance activity across major works, repairs and maintenance operations nationwide. The Role at a Glance: Engineering Design & Compliance Manager Dartford + Frequent Site Travel Competitive Salary + Excellent Benefits Package inc Car Allowance Reporting to: Major Works Director Company: Pioneer of the British lift industry. Formerly part of global brand Otis. Private Equity-backed by R Capital since 2025. Independent specialist in lift installation, maintenance, repair and modernisation Pedigree: Clients include national retail chains, major hospitals, facilities managem...

Customer ServiceDesk Team Lead. Helpdesk function, providing leadership, escalation support and driving high-quality customer service across a busy and dynamic operation. This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer

Service Manager responsible for a dedicated customer base, portfolio of units and team of engineers. This is a pivotal branch-based role where your communication skills, organisation and service mindset will directly support customer satisfaction and operational efficiency. Are you an organised, cli

Technical Authority. Engineering Excellence. Safety & Compliance Leadership. Are you a senior lift engineering professional with deep expertise across design, compliance and technical governance? Do you want to play a central role within a growing, Private Equity-backed engineering services business where your technical knowledge, leadership and judgement will directly shape engineering standards and operational quality? Liftec Express - one of the UK’s leading independent lift engineering specialists - is entering an exciting new phase of growth and transformation. We are now seeking an Engineering Design & Compliance Manager to lead technical governance, design assurance and compliance activity across major works, repairs and maintenance operations nationwide. The Role at a Glance: Engineering Design & Compliance Manager Dartford + Frequent Site Travel Competitive Salary + Excellent Benefits Package inc Car Allowance Reporting to: Major Works Director Company: Pioneer of the British lift industry. Formerly part of global brand Otis. Private Equity-backed by R Capital since 2025. Independent specialist in lift installation, maintenance, repair and modernisation Pedigree: Clients include national retail chains, major hospitals, facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Lift Engineering | Technical Governance | Building Services | Compliance | Major Works | Modernisation Qualifications: Degree or HNC/HND in Mechanical, Electrical or Lift Engineering (desirable) Who we are: Liftec Express is a highly respected name in the UK lift and escalator sector. Previously part of OTIS, the world’s leading manufacturer and service provider of elevators, escalators and moving walkways, the business is now operating independently following acquisition by R Capital. With greater agility as a standalone organisation and ambitious growth plans ahead, Liftec is investing heavily in engineering excellence, operational quality and technical capability as it strengthens its position as one of the UK’s leading independent lift providers. The business delivers installation, maintenance, repair and modernisation solutions across commercial, residential and public-sector environments, including prestigious and high-profile sites nationwide. As a Private Equity-backed organisation, Liftec is focused on safety, compliance, technical excellence and long-term sustainable growth. This is an opportunity to step into a highly influential technical leadership role where your expertise will genuinely shape engineering standards across the business. Ready to play a key role in the next chapter of Liftec’s growth? Reporting to the Major Works Director, you will act as the technical authority across design, engineering standards, quality and compliance functions throughout the business. You’ll lead technical review activity across lift modernisation and installation projects, ensuring designs, installations and operational activity comply fully with EN81, LOLER, PUWER, CDM and wider regulatory frameworks. Working closely with engineers, project managers, operational teams and leadership, you’ll provide expert technical guidance, support continuous improvement initiatives and help strengthen engineering consistency, quality and safety across the organisation. You’ll also play a key role in mentoring teams, supporting technical development and ensuring robust engineering governance processes are maintained throughout project delivery and field operations. About You: • Degree or HNC/HND in Mechanical, Electrical, or Lift Engineering (or equivalent). • Minimum 8 years’ experience in the lift or building services industry, with proven technical and compliance expertise. • In-depth understanding of EN81, LOLER, PUWER, CDM, EH&S and other lift industry standards. • Demonstrated experience in design review, project engineering, and technical governance. • Proven ability to manage technical teams and influence cross-functional stakeholders. • Strong analytical and problem-solving skills with attention to detail. • Excellent communication and interpersonal skills — able to explain complex technical issues clearly. • CAD and digital design tools proficiency desirable. • NEBOSH or IOSH qualification advantageous. Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday – 25 days per year plus bank holidays • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Enhanced maternity and paternity provision subject to service • Incentive Scheme - Discretionary • Employee Referral Scheme • Ongoing training and professional development opportunities Why Join Liftec Express? • Join a respected, PE-backed engineering services business with ambitious growth plans • Play a visible role shaping engineering standards and technical governance • Opportunity to influence quality, compliance and operational excellence across the business • Supportive, technically focused and safety-led culture • Work alongside experienced engineering professionals within a collaborative environment • Be part of a business investing heavily in its people, systems and future growth If you’re an experienced engineering and compliance leader looking for a role where your expertise can genuinely make an impact, we’d love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

Technical Excellence. Customer Focus. Reliability in Motion. Are you an experienced Lift Service Engineer looking to join a forward-thinking, Private Equity-backed engineering services business where your expertise is truly valued? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of growth and value creation. We are now seeking a skilled Service Engineer to take ownership of a defined service route, delivering high-quality maintenance, fault-finding and repairs while ensuring exceptional customer service and equipment reliability. The Role at a Glance: Service Engineer – Lift Maintenance & Repair Dartford Competitive Salary + Excellent Benefits Package Company: Pioneer of the British lift industry. Formally part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider, specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment Pedigree: Clients include national retail chains, major hospitals, large facilities management providers and MOD sites Culture: Safety, Ethics & Quality Focused Your Background: Lift Service / Call-Out Engineer Qualifications: NVQ Level 3 in Lift Service, Maintenance or Repair (essential) Who we are: Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and, with greater agility as a standalone company, is gearing for accelerated growth. The business delivers installation, maintenance, repair and modernisation solutions across commercial, residential and public-sector environments – including prestigious and high-profile sites. As a Private Equity-backed organisation, Liftec is focused on operational excellence, safety, quality and sustainable growth. This is an opportunity to join a technically strong, supportive environment where engineering expertise is highly valued. Ready to take the next step in your career? Reporting to the Service Delivery Manager, you will be responsible for the effective delivery of planned maintenance, repairs and breakdown response across your designated route. You will carry out planned preventative maintenance (PPM) to ensure all equipment remains safe, compliant and fully operational, while responding to breakdowns with a strong focus on fault diagnosis and first-time fix. Day-to-day, you’ll manage your own workload using digital field tools, ensuring accurate reporting and timely job completion. You’ll also identify additional repair or modernisation opportunities, supporting both customer outcomes and business growth. Working independently but as part of a wider team, you will maintain high standards of safety, quality and customer service at all times, while supporting neighbouring routes when required. Participation in an on-call rota will be required to provide emergency support outside normal working hours. About You: • An experienced Lift Service or Call-Out Engineer with a strong background in maintenance, fault-finding and repairs across a variety of lift equipment • NVQ Level 3 in Lift Service, Maintenance or Repair (essential) • Strong electrical and mechanical fault-finding skills with the ability to diagnose and resolve issues efficiently • A solid understanding of health, safety and compliance requirements within lift engineering • Customer-focused, with clear and professional communication skills • Self-motivated and organised, comfortable managing your own route and workload • Confident using digital field service tools for real-time job management and reporting • A team player who is adaptable, reliable and solutions-focused • Full UK driving licence (essential) Benefits: • Access to Discounts Platform • Pension (Day 1) - Aviva • Holiday – 25 days per year plus bank holidays – holiday year January to December • Wellness (Day 1) - Employee Assistance Programme • Death in Service (Day 1) 3 x Salary - Canada Life • Sickness Scheme - Discretionary • Family Policies - Industry-leading enhanced maternity and paternity provision subject to service • Incentive Scheme - Discretionary • Overtime paid Monday to Saturday at 1.5x and Sunday/Bank Holidays at 2x (pre-approved) • Night call rota: standby payments applicable • Engineer Incentive Scheme - Discretionary • Radius Pay – detailed in Variable Pay Policy • Employee Referral Scheme Why Join Liftec Express? • Join a respected, PE-backed engineering business with strong growth ambitions • Stable service route with varied and high-profile sites • Opportunity to develop your technical expertise across diverse equipment • Supportive, safety-first culture • Be part of a team that values quality, reliability and customer satisfaction If you are a skilled Lift Service Engineer looking for your next opportunity within a growing and respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, repair and modernisation services – is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You’ll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business. The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full Time Company: Pioneer of the British lift industry. Formerly part of global brand Otis – now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation. Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities. Culture: Safety, Ethics & Quality Focused The Opportunity This is a pivotal role leading Liftec Express’ service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture. Responsibilities Operational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response times Commercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationships Customer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retention Leadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teams Compliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the business About You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry. You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial. Behaviours & Values • Open-minded and inquisitive – embraces continuous improvement • Extreme ownership – takes accountability for results and solutions • Customer centric – prioritises long-term relationships and service excellence • Honesty and integrity – acts with transparency and professionalism • Doing the basics brilliantly – focuses on safety, discipline and consistent execution Benefits • Pension – Aviva • Car allowance • Holiday – 25 days plus bank holidays • Employee Assistance Programme • Death in Service – 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policies Why Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer satisfaction • Influence business transformation and performance improvement • Work with a respected brand in the lift and engineering services sector If you are a driven operational leader ready to take ownership of a major region and deliver service excellence at scale, we would love to hear from you. Apply now to explore this opportunity in confidence. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details

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