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Job Title: Relief Worker Salary: £16.95 per hour Working Hours: As and when required Location: Cliff Road, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Relief Worker You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. About you We are looking for someone with: • Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) • Compassion, patience, and empathy • A strong customer focus • Excellent communication skills both written and verbal • Flexibility to cover shifts, sometimes at short notice • Approachable with a positive attitude • Excellent team player who can work flexibly to meet business requirements Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Job Title: Support WorkerContract Type: PermanentSalary: £29,713.46 Per AnnumWorking Hours: 37.5 Hours per week Working Pattern: Rolling rota, weekends and bank holidays included. Mix of shifts: morning, afternoon and evening.Location: Camden, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you.About you We are looking for someone with: • Experience of working with vulnerable people • Experience of delivering structured support and risk management • To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team • An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction. • Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone workingWhy Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered

Job Title: Property ManagerContract Type: PermanentSalary: £40,798.14 per annum (pro rata)Working Hours: Part Time - 17.5 HoursWorking Pattern: Wednesday, Thursday and FridayLocation: Arlington, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Property Manager You will act as the nominated Property Manager for a number of mixed tenure shared spaces within a designated geographical patch, including undertaking property inspections to identify and respond to defects, prioritising and ensuring actions are undertaken in a timely manner by removing hazards and ensuring any installed equipment is operational to ensure people are safe and the building is working effectively. Improve our services and provide focus on the safe homes and clean and well-maintained shared spaces., in accordance with Tenant Satisfaction measures and Riverside standards. Ensure we meet our statutory or regulatory requirements and enable effective defence of any liability claims and to provide a due diligent defence against a claim for breaches. About you We are looking for someone with • Valid UK driving licence. • Experience of successfully undertaking the role of Building Safety / Compliance Inspector, Property/Building Manager within a similar organisation. • Effective stakeholder management, both internally and external to the organisation. • Proficient in the use of IT systems including MS Office and Outlook. • Evidence of accurately reviewing, collating, and recording a variety of data for meaningful analysis. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: • Competitive pay & generous pension • 28 days holidays plus bank holidays (pro rata) • Flexible working options available • Investment in your learning, personal development and technology • A wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered. Role Profile • Management of a number of properties within a designated geographical patch and provide operational support and cover to other colleagues across group portfolio. • Carry out a program of property inspections to identify defects, prioritise their action and ensure action is undertaken in an agreed / appropriate timescales), removing hazards and ensuring any installed equipment to protect people safety or the building is working correctly to a range of Group properties. • Undertake functional / operational safety checks to ensure installed equipment is in full working order to maintain compliance with risk and health and safety protocols. • Record outcomes of inspections and functional/operational checks, assess any hazards and determine the appropriate action and timescale to mitigate any risks. • A proactive approach to the management of repairs, This will include, reporting emergency repairs through customer service centre and Compliance Management Teams. Routine repairs will be recorded via the Total Mobile on site application which will need to be followed up accordingly where required. • Manage and track any Safety Escalations, this may include any out of service fire safety equipment, lifting equipment and Interference with Goods Act 1977 (TORT) items. • Responsible for ensuring work carried out on our properties are completed to an acceptable standard, (Cost & quality of the services), including communal repairs, grounds maintenance and communal cleaning and other service contracts to low-risk properties. • Accompany Building Safety Managers (BSM’s) to customer engagement events to provide an overview of the performance of a given property and discuss any customer concerns. • Oversee planning and execution of day-to-day operations, maintenance and inspections of the properties in your patch. • Escalate any building safety risks/concerns to the Team Leader within set timescales, and using agreed reporting tools, to enable remedial action to be carried out to mitigate risks identified. • Support completion of dynamic risk assessment of buildings to determine the...

Job Title: Support AssistantContract Type: PermanentSalary: £28,860.00 per annum (pro rata) Working Hours: 15 hours per weekWorking Pattern: Rota on a weekly basisLocation: Camden progress\n If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. \n Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. \n The difference you will make as a Support Assistant \n You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers. \n Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises. \n You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant. \n About you \n We are looking for someone with: \n\n • Experience of working with people in a customer facing environment.\n, • An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.\n, • Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems.\n\n Why Riverside? \n At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. \n We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. \n Working with us, you’ll enjoy: \n\n • Competitive pay & generous pension\n, • 25 days holidays plus bank holidays (pro rata) \n, • Investment in your learning, personal development and technology\n, • A wide range of benefits\n\n Diversity and Inclusion at Riverside: \n We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. \n Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered.Role Profile \n Support customers \n We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by: \n\n • Assisting in the planning and delivery of a range of personalised support and move-on plans.\n, • Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk.\n, • Inspiring and motivating customers to meet agreed outcomes and develop life skills.\n, • Assisting customers with day-to-day support and tenancy-related matters.\n, • Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them.\n, • Signposting customers to appropriate external support services, such as food banks and other community resources.\n, • Supporting customers to be ‘tenancy ready’, enabling successful move on.\n, • Supporting customers to be financially independent through budgeting plans and maximising income.\n, • Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals\n, • Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure.\n, • Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform.\n, • Assisting in the promotion of customer involvement and consultation.\n, • Assisting with the delivery of a range of group work sessions.\n\n Deliver a support service \n\n • Support the delivery of the referral process for new customers.\n, • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns\n, • Clean and prepare customer rooms as appropriate.\n, • Resolve difficult and...\n

Job Title: Night AssistantContract Type: PermanentSalary: £28,860.00 per annum plus 10% Night AllowanceWorking Hours: 37.5 hours per weekWorking Pattern: Night Rolling RotaLocation: Maygrove Road, CamdenIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. \n The difference you will make as a Night Assistant Undertaking a range of tasks that contribute to the safety and security of the building at night, alongside ensuring the effective delivery of high-quality service, you will work collaboratively as part of a committed team to ensure the safety, security and support of all customers using the service. Duties will include, operating and implementing security, fire and telephone systems, cleaning communal areas and rooms as required and completing regular checks of the property and reporting repairs and maintenance issues. \n About you \n We are looking for someone with: \n\n • Experience working with vulnerable client groups.\n, • Experience of, and ability to lone work at night\n, • IT Skills to include basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.\n\n Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. \n We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. \n Working with us, you’ll enjoy: \n\n • Competitive pay & generous pension \n, • 25 days holidays plus bank holidays\n, • Investment in your learning, personal development and technology\n, • A wide range of benefits\n\n Diversity and Inclusion at Riverside: \n We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. \n Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered.

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