London
Luxury Salon Receptionist / Client Experience Coordinator AMA by Andrea Marino Ltd – Chelsea, London (SW3) Full-time | Competitive salary | Tuesday–Saturday At AMA Concept, we create a luxury, highly personalised hair experience for an exceptional clientele in the heart of Chelsea. We are looking for an elegant, highly organised and warm Salon Receptionist / Client Experience Coordinator to become the face of our atelier. This is far more than a front desk role — you will be responsible for creating a seamless, elevated client journey from the moment someone enters the salon to the moment they leave. The Role You will be the first impression of AMA and play a key role in ensuring every client receives impeccable service and feels welcomed, cared for and attended to. Responsibilities • Welcoming clients with warmth, confidence and professionalism, • Delivering a luxury client experience from arrival to departure, • Managing bookings, diary coordination and appointment confirmations, • Checking clients in and out efficiently, • Serving refreshments and ensuring clients feel comfortable throughout their visit, • Managing phone calls, WhatsApp enquiries and online bookings, • Coordinating stylists’ schedules and ensuring smooth daily operations, • Rebooking appointments and encouraging client retention, • Supporting retail sales and product recommendations, • Maintaining an immaculate front-of-house environment, • Handling payments, till reconciliation and daily admin About You We are looking for someone polished, personable and exceptionally organised. Essential qualities: • Previous experience in a luxury salon, boutique hospitality, premium clinic, members’ club, luxury retail or front-of-house environment, • Immaculate presentation and strong communication skills, • Warm, confident and naturally hospitable personality, • Highly organised with excellent attention to detail, • Calm under pressure in a fast-paced environment, • Strong multitasking skills, • Comfortable with booking systems and technology, • A genuine passion for beauty, hair and exceptional service Bonus if you have: • Experience with salon software (Fresha, Treatwell, Phorest or similar), • Existing luxury client-facing experience, • Strong retail or client relationship skills What We Offer • Opportunity to work within a luxury Chelsea salon environment, • Supportive, high-performing team, • Career growth opportunities, • Competitive salary, • Beautiful working environment and premium clientele