Director of Wellness
16 days ago
London
Director of Wellness– “Premium Luxury Wellness “ Location London Salary: £70,000 - £80,000 My client has a great new role in a high-end luxury wellness venue based in central London offering a range of facilities pools, treatment rooms, sauna and much more. The Director of Wellness role will involve membership, Reception, Facilities and Spa responsibilities Key Responsibilities • Oversee daily operations across Reception, Therapies, Membership, Gym, Pool, Food & Beverage, Promotions, and Changing Rooms., • Drive membership performance and monitor monthly results to maximise revenue., • Maintain and develop therapy offerings aligned with the brand’s premium standards., • Handle guest complaints efficiently and oversee all service procedures to maintain outstanding guest satisfaction, • Assist in the procurement of operating supplies and equipment and contract third-party vendors for essential services., • Monitor daily operational reports and make informed decisions to optimize performance., • Ensure full compliance with all operating controls, policies, procedures, and service standards., • Deliver staff training focused on upselling memberships and ancillary services., • Safeguard operational quality, health and safety, and regulatory compliance across all areas., • Plan and enhance wellness, fitness, and lifestyle programmes, including retreats and special initiatives., • Ensure facilities are maintained to the highest standards of cleanliness, safety, and presentation. Experience & Skills • Minimum 3 years in a leadership role within luxury wellness, spa, or leisure environments., • Strong background in health, fitness, and wellness operations., • Demonstrated ability to lead, motivate and develop team members., • Excellent communication and interpersonal skills with an engaging, motivational style., • Fluent in English with strong administrative and organisational ability., • High personal standards, attention to detail, and professional presentation. For further information or a confidential discussion, contact “” or call 02077902666.