Resolution Officer - Self-Employed (Part-Time)
9 days ago
Dumfries
As a Resolution Field Agent, you will carry out field visits to both residential and commercial properties on behalf of our clients. The role covers a variety of workstreams focused on resolving customer accounts, reconnecting services, and providing support to those experiencing financial difficulty. • Commercial & Residential Utilities – Discussing and resolving utility accounts, • Communication & Reconnection – Reconnecting customers with our clients and their services, • Welfare Utility Visits – Introducing customers to support services for financial difficulties and facilitating reconnection where appropriate, • Utility Meter Reads – Collecting accurate utility meter readings, • Flexible working – minimum 2 Weekdays per week, 8 hours per day, • Flexible start times, • Monday to Friday or Saturdays (subject to client business hours), • Guaranteed daily rate, • Full training and continuous support, • Opportunities to progress and explore different roles within the business, • UK-wide opportunities (work allocated within pre-agreed postcode areas), • Full UK driving licence, • Access to own vehicle with business insurance, • ULEZ-compliant vehicle (required when working within London ULEZ zones), • Clean DBS check, • Healthy credit history, • CCJs considered in adverse circumstances where repayment arrangements are in place, • Strong organisational, negotiation, and case-management skills, • Ability to communicate professionally and effectively with customers and clients, • Ability to work independently while following company policies, procedures, and objectives, • Ability to identify and manage disputes in line with company procedures, • Open to coaching and feedback to continuously improve performance, • Engage Services is part of the Marston Holdings Limited group of companies and works on behalf of many major household names across the utility and financial sectors., • We are leading the industry with a pioneering self-employed field role and are proud of our inclusive workforce. If you are willing to learn and capable of doing the work, we welcome applications from all backgrounds., • Engage Services is a Bronze Award holder of the Armed Forces Covenant and adheres strictly to Data Protection and FCA regulations, which are a crucial part of this role., • We offer full training that develops valuable, transferable skills and helps unlock your full potential. #J-18808-Ljbffr