Senior operations manager jobs in NewryCreate job alerts

Job Title: Financial Services Complaints Operations Resolutions Manager Department: Customer Resolutions Management Responsibility for: Management of Team Leaders and the Complaints Operation Reports to: Call Centre Manager Location: UK WAHA Contract Type: Full time ( 40 hours per week) Job Summary / Overview Main responsibilities of the role to manage, control and evaluate the correct functioning of an operation of Complaints Handlers, who are responsible for thorough investigations, management and resolution of end to end customer complaints. You will be responsible for delivering performance and driving quality assurance in line with company and the Financial Conduct Authority processes and standards. Your role will also focus on managing the operation and Team Leaders, to feedback and gain insight on complaints root cause, recommending solutions to help reduce complaints volumes to all stakeholders. As the Complaints Operations Manager, you will be responsible for delivering performance and employee engagement, which will in turn drive customer and client satisfaction. We are looking for an individual who will deliver a positive, productive and engaging team culture with the ability to lead, inspire, motivate, coach and support people to deliver exceptional levels when delivering correct outcomes for our customers To ensure your team provide best in class customer service through excellent communication skills, both verbally and in writing. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Ensure your Operation delivers an excellent customer experience for all customers with cause for complaint, ensuring standards and timelines conform to company and FCA standards, • Continually review and measure productivity and quality assurance against required standards, taking any necessary action to improve performance and capability, • Liaise with senior leaders within the company and client, providing regular reporting and analysis relating to the activity within your team, • Be point of escalation for all escalated complaints from the client, • Communicate accurately and professionally with the ability to make informed decisions, • Ensure any material operational and conduct risks are identified, raised and managed in accordance with process and standards, • Identify root cause and have the ability to report and recommend any actions for continuous improvement, • Maintain effective control of all aspects of people processes including: absence management, 121’s, disciplinary, capability & grievance procedures, employee relations, performance management and all other employment related issues ensuring they are managed in line with policy frameworks Main Job Requirements • Minimum 3 years’ experience of complaint handling within a Financial Services organisation, and minimum 2 year in management role, • Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar, specific to formal complaints, • Is able to demonstrate experience in complex, regulated customer service environment, • Can confidently manage assigned workloads at a team level, • Able to prioritise workloads to meet targets and timelines Required Skills • Previous management experience within a Financial Services organization, with extensive knowledge of formal complaint handling, • Passionate about people engagement and delivering excellent customer service, • Attention to detail, • Is able to demonstrate excellent communication skills both verbally and in writing, • Comprehensive technical/computer skills, • Identifying RCA complaints types and actioning possible solutions to reduce said complaints Competencies and Specific Skills • People focused, • Is charismatic and engaging, • Excellent communication and influencing skills, • Advanced relationship building and stakeholder management skills, • Advanced levels of resilience and focus, • Self-motivated and can motivate others, with can-do attitude

The Team Leader - Marine Superintendent provides information and advice to the Executive Manager to support service and directorate decision taking and the provision of support to Elected Members in determining the Council’s overall strategic objectives and priorities in relation to Ferry Operatio

General Ledger Accounting Manager. Lusona Consultancy are partnering with our global client to source suitable applications for the role of ‘General Ledger Accounting Manager’.

It is essential you have experience of working in a project management environment at a senior level with substantial post qualification experience in managing complex projects and/or multiple small projects to programme and budget, have detailed knowledge of project procurement processes, and exper

Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager. As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day after day. A proactive and encouraging approach to help your colleagues develop themselves and store op

Bar Manager – Clock Barn Wedding Venue (up to £32k + bonus)?? Location: Clock Barn Wedding Venue, Tufton Warren, Whitchurch, Hampshire RG287RBJoin Clock Barn, part of Artemis Venue Services – one of the UK's leading wedding and events companies. We're looking for a creative, passionate Bar Mana

Head of Operations (Engineering and Production). Highly Competitive Salary + Autonomy + Senior Role + Progression + Company Benefits. Are you an Head of Operations or similar with a background in Engineering, Production and People Management looking to run a 78 acre manufacturing site for a market l

Housing Options Team Leader - 6 months - East Midlands - £30-35 per hour - Start ASAP The Housing Options Team Leader will undertake the following duties: Provide day to day direction and supervision of the Housing Options team assisting your members of staff with any queries they have

Role Purpose The Site Manager will take responsibility for day-to-day delivery of recladding projects, ensuring that works are completed safely, on time, within budget, and to the highest quality standards. Acting as the key link between site teams, project management, and residents, the Site Manag

A dynamic and growing company looking for a talented and enthusiastic General Manager to join their team in the northwest. They are seeking a results-driven and operationally focused General Manager to lead a mid-sized packaging manufacturing facility in Northwest England. This individual will overs

Senior Engineering Project Manager - Electronics. Senior Engineering Project Manager - Electrical. As a Senior Engineering Project Manager, you'll be at the forefront of delivering intricate electronic sub-systems for mission-critical applications.

Maintenance Team Leader Trafford Permanent, Full Time position.Bonus + Pension + Life Assurance + Holidays An excellent opportunity has arisen for a Market Leading manufacturing company seeking to bring an experienced Maintenance Team Leader on board.Supplying to countries around the world,

Site Manager – Fit-Out & Refurbishment Projects – Belfast, Ireland £300 per day (Contract) We are seeking an experienced Site Manager to join a leading contractor, delivering high-quality fit-out and refurbishment projects across Dublin. Key Responsibilities: * Oversee daily si

Conferma is looking for an experienced Sales Operations Director to develop and implement sales, planning, processes, tools and procedures to increase efficiency, productivity and revenue.

We are currently partnering with an established tier 1 Fit-Out/Refurbishment contractor who are urgently seeking a Project Manager/Senior Project Manager to deliver a technically challenging fast-track project in Northern Ireland. Oversee daily site operations, coordinating and directing site teams,

Technical Account Manager (Mechanical / HVAC / Refridgeration). This company, have a global presence and due to an internal promotion, they are looking to recruit a Junior Project Manager, with technical training and future scopes of career progression.

Delivering the ICP and EPC works 33MW Solar farm Project with a 132kv Substation connection.

Electrical Project Manager (Commercial Solar). Are you a Electrical Project Manager from a Solar / EV background?. Excellent opportunity for an experienced Project Manager to join an impressive and rapidly-expanding company in the solar industry in an autonomous role where you will receive training

Why Join Us? * Competitive salary – up to £35,000 (depending on experience) * Company car (or allowance) travel expenses covered * Hybrid field/home working – national travel required * Clear progression path – we promote from within, with the chance to grow into

We are seeking a Cladding BSR Regulations Manager to join the commercial team.

Due to recent major project awards Avove are seeking an experienced PrincipalProject Manager, with water experience, to join their team.

CMR are recruiting on behalf of our client who provide accounting, bookkeeping, payroll and umbrella services to multiple clients and sectors across the UK.Salary - £32,000 - £35,000 DOE + generous commission structure.Work closely with assigned BPM to develop action plans for increasing contracto

Key Accountabilities as Warehouse Shift Manager:. We are delighted to assist them in their search for an experienced Warehouse professional as they look to recruit a Warehouse Shift Manager at their site in Preston, Lancashire, on a Sunday to Thursday basis (0800hrs 1630hrs). Reporting into the Gen

You will enjoy working in a busy role which requires you to think on your feet and pro-actively problem solve - dealing with operational challenges as they arise, escalating to more senior managers if necessary. Warehouse Team Manager - Afternoon shift. If you are as ambitious as we are and youre lo

You will also provide relief cover for the Operations Manager and Operations Team Leads when required. Pilgrim's Europe is looking for a Production Shift Manager to join our Operations team in Craigavon, helping us deliver excellence in every shift. As a Production Shift Manager, you'll lead your sh

As a Senior Project Manager at CBO, youll deliver transformational change for leading organisations across the financial services, legal, and public sectors. Chartered Project Professionals and senior consultants.

Job Title: Site Manager Location: Ribblesdale Salary: £250 - £280 Contract Type: Freelance Start Date: January 2025 About the Role We are currently seeking a highly organised and experienced Site Manager to oversee the refurbishment of an operational leisure c

They are now looking to recruit a Key Account Manager / National Account Manager to join their already successful team. Key Account Manager /National Account Manager.

Recruitment are looking for an experienced Roaming Site Manager to oversee food retail projects across the North of the UK.

Are you an experienced Site Manager, ideally with experience in clean room facilities, looking to take the next step in your career within a growing, employee-owned organisation?. On offer is an exciting opportunity to join a well-established business specialising in the design and installation of s

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.Electrical Systems Engineer - Verification & Validation - Full-time.An exciting opportunity has arisen for an.Electrical Systems Verification & Validation Engineer.New Product Int

Manage operations within your Store and colleagues in the absence of the Store Manager and Deputy Store Manager. A proactive and encouraging approach to help your colleagues develop themselves and store operations. As a Retail Shift Manager at Lidl, you’ll help us maintain our high standards day a

We’re growing fast, and we’re looking for an Assistant General Manager who’s ready to step up, lead with passion, and help us become the UK’s most loved chicken brand. You’ll thrive as an Assistant General Manager if you:.

Head Baker vacancy at GAIL's Petersfield!.If you love the smell of freshly baked bread and always work with a smile, then please read on!.We are looking for Head Bakers who have a passion to join the GAILs family and for training and.With no day being the same, you must be organised and.You will be

We’re growing fast, and we’re looking for an Assistant General Manager who’s ready to step up, lead with passion, and help us become the UK’s most loved chicken brand. Help run the restaurant and lead the team to deliver outstanding food and service Support your GM in building a winnin

Assistant Manager vacancy in GAILs - Jericho!. We are looking for an Assistant Bakery Manager who has a passion to join the GAILs family and use a hands-on approach to be a. As appreciation for being an Assistant Manager with efficient leadership, we will treat you to amazing benefits including:.

We’re growing fast, and we’re looking for an Assistant General Manager who’s ready to step up, lead with passion, and help us become the UK’s most loved chicken brand. You’ll thrive as an Assistant General Manager if you:.

We are looking for an Assistant Bakery Manager who has a passion to join the GAILs family and use a hands-on approach to be a. As appreciation for being an Assistant Manager with efficient leadership, we will treat you to amazing benefits including:. Assistant Manager vacancy in GAILs - Thame!.

We’re growing fast, and we’re looking for an Assistant General Manager who’s ready to step up, lead with passion, and help us become the UK’s most loved chicken brand. You’ll thrive as an Assistant General Manager if you:.

Team Leader CareContract: Permanent, Full TimeHours: 40 hours per weekResponsible to: Registered ManagerLocation: Capernwray, CarnforthSalary: Basic salary of £27,803.

As a General Manager, you’ll take charge of your restaurant, leading from the front and inspiring your team to deliver world-class food and unforgettable guest experiences. What you’ll get as a General Manager:. Communicate clearly with your team, line manager, and support departments.

CSL's R&D organization is accelerating innovation to deliver greater impact for patients.With a project-led structure and a focus on collaboration, were building a future-ready team that thrives in dynamic biotech ecosystems.Joining CSL now means being part of an agile team committed to developing t

We’re growing fast, and we’re looking for an Assistant General Manager who’s ready to step up, lead with passion, and help us become the UK’s most loved chicken brand. You’ll thrive as an Assistant General Manager if you:.

Estimator (Team Leader)Salary DOE + Benefits * Permanent * Swadlincote * Start to suit noticeAre you an Estimator with Leadership experience looking to lead technical enquiries, mentor designers and help drive standards in an award winning Construction Company offering Progression into Senior Manage

Technical Project Manager - ADP Peterborough (Hybrid) Summary Technical Project Manager responsible for the planning, organizing and managing of activities to bring about the successful completion of specific IT project goals and objectives in a matrixed resource environment ensuring commitments on

Are you ready to lead a team at a state-of-the-art automotive facility where precision, quality, and innovation drive every vehicle we help create?We are seeking an Operations Team Leader to join our dedicated quality management team onsite at a state-of-the-art automotive production facility, where

This role can be based at either our Staines Upon Thames or Cheadle office locations ESI Commercial Operations Director - Business Analytics / Business Automation Summary The ESI (Employer Services International) Commercial Operations Director is responsible for developing, executing and managing pr

Site Hub ManagerLocation: Ely, Cambridgeshire Salary: £35,412 - £39152 per annum Vacancy Type: 37 hours per week, 52 weeks per year. Closing Date: 9th October 2025Our client is looking for a proactive and efficient Site Hub Manager to join their dedicated site team.