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Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required: May be required to travel as per Business requirements. Reports to: Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services. The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities (…Responsibilities to include but not be limited the following) Job Description :- ( …Not limited to) • Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo’s as per business needs., • Foster collaboration, knowledge sharing, and innovation across the WFM function., • Architect end-to-end WFM processes (forecasting, scheduling, real-time management)., • Identify and implement optimization opportunities to improve efficiency and accuracy., • Ensure processes align with TP BEST WFM framework standards., • Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD’s and Integrations processes., • Partner with IT and vendor teams to ensure robust infrastructure delivery., • Maintain governance and compliance across WFM platforms, • Work closely with WFM resources, operations leaders, and business stakeholders., • Translate business requirements into scalable WFM solutions., • Act as the subject matter expert for WFM optimization initiatives., • Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence)., • Provide insights and recommendations to senior leadership., • Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- • SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries., • Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists)., • WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools., • IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration., • TPS Migration: Current progress, next steps, and completion strategy., • Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies • Technical Expertise: Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc, • Analytical Skills: Strong ability to interpret data, identify trends, and propose solutions., • Leadership: Proven experience managing WFM teams and driving organizational change., • Project Management: Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred., • Communication: Excellent stakeholder management and presentation skills., • Strategic Thinking: Ability to align WFM processes with long-term business goals. Preferred Qualifications • 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role., • Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred., • Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts)., • Demonstrated success in delivering WFM infrastructure projects., • Familiarity with TP BEST WFM framework or similar global standards., • Bachelor’s degree in Business, Operations, or related field.

Your new company Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. A well-established and award-winning M&E Contractor based in Warrenpoint is seeking a Mechanical Contracts Manager to join their team. With over 50 years of trading, this company has built a strong reputation for delivering projects across various sectors, including Education, Residential, Industrial, and Commercial. Your new role As a Mechanical Contracts Manager, you will oversee... JBLK1_UKTJ

Commercial Manager (Quantity Surveying Background)| Rostrevor, Northern Ireland | Full Time | Office-based, but hybrid working may be considered | £50,000 - £70,000 per annum Please make an application promptly if you are a good match for this role due to high levels of interest. Are you a Senior Quantity Surveyor looking for a step up into a strategic Commercial Manager role? Join a fast-growing, specialist civil engineering contractor delivering cutting-edge groundwork projects for data centres acros... JBLK1_UKTJ

Estates Development Manager - United Kingdom. As Estates Development Manager you will be responsible for the professional development and disposal of the organisation’s land and property portfolio within a specified geography. The Estate Development Manager will work alongside a number of interna

Activity Manager - Operations Manager. Childrens Club Manager - Summer 2026 - Various Mediterranean Resorts. A leader, a grafter, and a holiday fun maker! This sums up our Children's Club Managers.

Reportable to: Area Manager and Central Office. Update and communicate with Area Managers and Central Office on a daily/weekly basis.

Waterski and Wakeboard Manager - Summer 2026 - Various Mediterranean Resorts.

Reportable to: Camp Manager, Area Manager and Central Office. Early Years Manager - Nationwide. Update and communicate with Area Managers and Central Office on a daily/weekly basis.

Beach Manager - Summer 2026 - Various Mediterranean Resorts. Beach Manager is our senior Beach Team role. You'll work closely with your Activity Manager to develop and coordinate the watersports programme following the RYA syllabus/Neilson programme in all weather conditions.

As a Radar Systems Requirements Manager, you will support our leading Radar products, ensuring consistency and traceability across the full engineering lifecycle—from definition through to integration, acceptance, and support.

Activity Manager - Operations Manager. Inform the line manager promptly when orders are required. Childrens Club Manager - Summer 2026 - Various Mediterranean Resorts.

Job Title: Engineering Manager – Electrical Systems.

Our Guest Service Manager closely supports the Active and General Manager. Guest Service Manager - Summer 2026 - Various Mediterranean Resorts. You'll report any supply, or equipment needs and immediately flag any defects to the General Manager.

As the analytics expert within the digital team, you'll build and maintain robust tracking infrastructure via Google Tag Manager and harness the power of GA4 to uncover actionable insights.

Spa Manager - Summer 2026 - Various Mediterranean Resorts. As a Spa Manager, you'll be the driving force behind our Spa and wellness centres. If you are a brilliant Spa Manager looking for adventure and a fantastic change of scenery, there could be a place for you on our team.

We’re looking for a Site Manager to join us at Crom Estate to take care of the daily operations here. Reporting to the Visitor Operations & Experience Manager, you’ll be part of a the Fermanagh Visitor Experience team working at Crom in the Fermanagh Portfolio. You’ll work closely with the Vis

You'll work closely with your Activity Manager to develop and coordinate the watersports programme following the RYA syllabus/Neilson programme in all weather conditions. Liaise regularly with your Activity Manager to order any required spares and equipment. Beach Manager - Summer 2026 - Various Med

Activity Manager - Summer 2026 - Various Mediterranean Resorts. The ideal candidate for this role will bring considerable managerial experience within the active sports environment. Liaise regularly with your General Manager.

Deputy General Manager - Dublin. Could you shine as Compass Group Ireland's next Catering Manager? Here's what you need to know before applying:. Building strong relationships with the Client Food Manager and acting as a positive brand ambassador for Compass.

Assistant Restaurant Manager - Accommodation Available - Maidenhead, Berkshire. We are currently seeking an experienced and motivated Assistant Restaurant Manager to join our prestigious Cliveden Dining Room, a 3 Rosette restaurant at Cliveden House. This role is integral to our commitment to provid

As an Assistant Manager you will be helping the General Manager maintain our high standards, never settling for second best and making sure that everyone leaves your restaurant happy. You will currently be an experienced Assistant Manager or Supervisor ready to take the next step in your career. We

Soft Services Operations Manager. Soft Services Operations Manager. As the Soft Services Operations Manager, you'll oversee the day-to-day performance of multiple soft service functions within our portfolio of client contracts.

Activities Manager - S26 - Accommodation Available - Opportunities in Greece & Turkey. Would you like the opportunity to combine your skills in managing activities with travelling? Mark Warner invites you to join our team as Activities Manager in one of our stunning Mediterranean resorts. As Activit

To deputise for the Contract Manager/Centre Manager as requested. To assist the Contract Manager/Centre Manager in providing appropriate staff training and development. The Duty Manager will focus day to day on the following tasks:.

Operations Manager & Resort Childcare Operations Manager. As Childcare Manager, you will play a vital role in managing and organising our children’s club to ensure high levels of safety and well-being for all children and staff. Childcare Manager - S26 - Accommodation Available - Opportunities in

Coffee And Retail Development Manager (fixed Term) - Hybrid. Coffee & Retail Development Manager.

Night General Manager - Galway. Liaising between the team and manager to ensure we continually exceed expectations. Assisting the manager with managing inventories, monitoring budgets and implementing action plans.

As Beach Manager, you will play a crucial role in assisting the waterfront manager to manage and organise our waterfront department to ensure the highest level of safety, service and tuition. Beach Manager - S25 - Accommodation Available - Opportunities in Greece & Turkey. Would you like the opportu

Born in New Orleans in 1972, Popeyes started with one bold idea and one restaurant — serving up legendary Louisiana-style chicken.Now we’re bringing that same bold flavor to.We’re on a mission to become the.You’ll be hands-on, people-first, and performance-driven.Lead all daily operations an

We're recruiting an experienced Manager who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Compass Group Ireland on a full time basis, contracted to 40 hours per week. As a Manager, you

As Beach Manager, you will play a crucial role in assisting the waterfront manager to manage and organise our waterfront department to ensure the highest level of safety, service and tuition. Beach Manager - S26 - Accommodation Available - Opportunities in Greece & Turkey. Would you like the opportu

Are you ready to take the lead in delivering world-class hospitality at the pinnacle of motorsport? We are seeking a Trackside Manager to orchestrate exceptional guest experiences trackside during the Formula 1 season. Trackside Manager - Hybrid/worldwide.

Regional Chef Manager - Midlands and North. Develop and mentor Chef Managers and kitchen teams, supporting their growth and performance. Partner closely with Site Managers, Clients, and Central Support Teams to enhance standards, drive innovation, and deliver commercial success.

An exciting opportunity for a Regional Account Manager has become available within the TravelBound Sales Team in Brighton. Reporting accurate sales data when requested by the Sales Manager.

Born in New Orleans in 1972, Popeyes started with one bold idea and one restaurant — serving up legendary Louisiana-style chicken.Now we’re bringing that same bold flavor to.We’re on a mission to become the.You’ll be hands-on, people-first, and performance-driven.Lead all daily operations an

Establish effective working relationships with local owners and managers. Reporting to the Resort Manager you will be assisting with the management of the Childcare, Waterfront and Sports departments. Reporting to the Resort Manager you will be assisting with the management of the Childcare, Water

Wellington Country Park, the most established business on the historic Wellington Estate and a much-loved family attraction for over 50 years, is seeking an experienced and dynamic General Manager to lead the Park into its next exciting chapter. The General Manager will oversee all aspects of park o

Operations Manager & Resort Childcare Operations Manager. Childcare Manager - S25 - Accommodation Available - Opportunities in Greece & Turkey. As Childcare Manager, you will play a vital role in managing and organising our children’s club to ensure high levels of safety and well-being for all chi

Born in New Orleans in 1972, Popeyes began with one small restaurant and a bold idea — to serve legendary Louisiana-style chicken like no one else.Now we’re bringing that same flavour, energy, and southern spirit to Ireland — building a community of passionate food lovers and future leaders.We

Operations Manager & Resort Water Sports Operations Manager. Waterfront Manager - S26 - Accommodation Available - Opportunities in Greece & Turkey. Would you like the opportunity to combine your water sport skills and travelling? Mark Warner invites you to join our team as Waterfront Manager in one

Warehouse Line Manager - Dublin. Our ideal Warehouse Line Manager will:.

Please note this job description is an overview of the role, there may be additional responsibilities which will be made clear to you by your manager. Reporting to the Resort Manager you will be assisting with the management of the Childcare, Waterfront and Sports departments. Conduct regular staf

Born in New Orleans in 1972, Popeyes started with one restaurant and a bold idea — serving legendary Louisiana-style chicken like no one else.Now we’re bringing that same flavor and spirit to.We’re on a mission to become the.GM’s right hand — leading the team, running smooth operations, an

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay.With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller.Our mission

I am urgently seeking an Interim People Services Manager for a renowned Humanitarian Charity based in the City of London for a period of 4 to 6 months.

Are you ready to shake things up and help shape the future of Sandwell Council? Are you ready to roll up your sleeves and help steer Sandwell Council towards an even brighter future? We’re looking for a people-focused, forward-thinking Organisational Development Lead who enjoys bringing people tog

We are recruiting an Interim HR Generalist for a social care organisation for a period of 6 months on a fixed term contract.You will be working for a people-focused organisation that values innovation, collaboration, and operational excellence and we're looking for a proactive and detail-oriented HR

You’ll be a trusted partner to Directors, Heads of Service, and Hiring Managers, working with HRBP’s, building strong relationships, influencing outcomes, and supporting workforce planning across the council.