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Team Leader Location: Newry (Granite Exchange) Northern Ireland Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office. Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week Contract: Permanent Salary: £27135.99 Great Benefits including internal career progression Role Overview As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required. Duties: Ability to operate effectively in a fast-paced environment with constantly changing priorities Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals. Evaluate relevant performance reports (day/week/month) Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling Positively and proactively manage all performance, attendance and Key Performance Indicators Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values Effectively handle difficult conversations and potential conflict situations as required. Become a knowledge expert in terms of the client’s products and services Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance Comply with the Company’s policies and practices Update your knowledge through the associated guidelines and procedures Manage databases, tools, applications and operating systems Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures Proven ability to communicate and manage client comms Candidate Requirements We are looking for the following skills and attributes: At least 6 months experience in Team Management Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels Proven ability to communicate and manage client comms Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms. Proven track record of time management skills Demonstrable experience of managing multiple workflows Strong verbal and written skills with the ability to show accuracy and attention to detail Problem solving and strong communications skills Professional and friendly personality Customer Service experience Contact Centre experience Proven experience of managing teams and achieving targets High levels of resilience and patience Able to take ownership of situations with a positive, can-do attitude Able to work within a fast paced, engaging environment Excellent communication skills (oral & written) Ability to relate to others in a positive manner and build strong working relationships. Able to manage priorities and multiple demands while displaying resilience. Proven experience of working to targets and driving performance IT literate and competent using Microsoft office What you get from us Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey #LI-CW1

What Youll Be Doing: Build & Grow Client Relationships Manage a portfolio of B2B clients across Ireland, the UK, and Europe Conduct regular account reviews to understand needs and identify growth opportunities Deliver exceptional service that builds long-term loyalty Drive Sales Through Outbound Act

Contracts Manager (M&E) Our client a successful and growing business is currently looking to recruit for a Contract Manager to join their team. The successful candidate will be responsible for taking projects from design stage through to construction handover. About the Company: Specialise in various projects Going through tremendous growth throughout the UK & Ireland Invest in their employees The Role: Manage across multiple commercial, domestic and residential contracts Review project status and resolve issues efficiently and effectively Be in constant liaison between design, contractors and delivery team Work closely with procurement team ensuring products required for projects are on site in line with project requirement Presenting project status reports on projects Mentor and guide junior members in the team Essential Criteria A minimum of 3(+) years experience in a M&E contracts management position An understanding of mechanical projects in residential and commercial construction Ability to read and understand mechanical drawings and specifications Excellent communication skills Ability to manage and prioritise workload Travel across ROI to different projects What you will receive Full-time permanent position with a growing business A competitive salary Career progression opportunities Other employee benefits What you need to do now This truly is a great role, if you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now on 07591120841* INDFIN Pay: £60,000.00-£70,000.00 per year Work Location: In person

We are currently recruiting for a Experienced CPCS Telehandler Operator with Northern Irish PTS for a night shift in Newry, Northern Ireland. . Job Details: • Safe operation of Telehandler, • Moving material, • Working as a team, • Reporting to the Site Manager . You will be working on behalf of Wick Hollow Limited for our client who is a specialist contractor. Start Date: 27/07/2026 Payment via: CIS Pay rate - £270 - £300 per shift Weekly based upon a signed timesheet . You will need to: • Hold a Valid CPCS, • Valid Northern Irish PTS, • Have PPE, • Be reliable and punctual, • Have proof of right to work in the UK . Please apply online for a call-back or call the office on (phone number removed). Wick Hollow Limited is a Specialist recruitment agency operating on behalf of our clients to fill vacancies. All information provided to us is securely stored and our privacy policy can be viewed online

Job Title: Store Manager Location: Newry Hours: Full time & permanent (39 hours per week) Salary: Competitive Shift Patterns: 5 days out of 7 (Weekend work included) Benefits: 30 days holiday (including bank holidays), Pension, Discounts across the group An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales • You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales., • Utilising KPI’s to enhance store performance and sales., • Awareness of store performance, relating to; customer footfall, conversion and average spend., • Ability to show initiative in product placement and prioritise concession., • Review margins and sales per square foot to ensure maximum profit., • New business development., • Ensure staff are consistently aware of sales targets and exceeding expectations., • Ensure staff are trained with regards to visual merchandising., • Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities., • Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service • Demonstrate good customer awareness and interaction at all times, setting the standard for your store., • Monitor and seek continuous improvement on the level of service given to customers., • Constantly improve product knowledge of your staff and yourself., • Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling., • Ensuring Rota’s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements • Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc., • Experience with managing teams of up to 25 staff members., • Confident in leading a team and ensuring your team is performing to the best of their ability., • Exceptional customer service skills., • Experience with managing budgets, increasing sales and dealing with profitability., • Ensuring KPI’s are hit and sales targets are exceeded., • Flexible to work weekends and longer shifts when required., • Happy to be contracted 39 hours per week, with shift flexibility., • Proficient in administration, reporting and health & safety., • Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED

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