Technical Account Manager – Public Sector
hace 1 día
Newry
Location: UK (Hyrbid) Job Type: Permanent Salary: DoE Hours: Full‑time, 37.5 hours per week Role Overview The Technical Account Manager (TAM) is a senior, client-facing role responsible for owning and developing the strategic IT relationship between Teleperformance (TP) and assigned client, with a strong focus on Public Sector and regulated environments. The role acts as a trusted technical and strategic advisor to client IT and Executive stakeholders, ensuring alignment between client strategy, operational delivery, and TP’s technology roadmap. Key Objectives • Own the strategic IT relationship with assigned client., • Lead forward-looking IT and technology discussions with client IT and Executive stakeholders., • Ensure alignment with Public Sector governance, security, and compliance expectations., • Position TP as a long-term strategic technology partner. Key Responsibilities • Strategic Client Engagement, • IT Strategy & Roadmap Alignment, • Public Sector Governance & Risk, • Operational Assurance Essential: • 5+ years in technical account, service delivery, or managed services roles, • Strong leadership presence with senior client stakeholders., • Confident communicator with the ability to explain technical issues in business terms., • Ability to lead calmly and decisively during high‑impact incidents., • Executive engagement, • Broad enterprise IT knowledge, • Proven experience supporting Public Sector or highly regulated clients., • Experience working with multi‑supplier environments and external technology partners. Working Pattern • Full-time role with flexibility to support executive engagement and critical client events. UK based with remote or hybrid working.