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Team Leader Location: Newry (Granite Exchange) Northern Ireland Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office. Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week Contract: Permanent Salary: £27135.99 Great Benefits including internal career progression Role Overview As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required. Duties: Ability to operate effectively in a fast-paced environment with constantly changing priorities Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals. Evaluate relevant performance reports (day/week/month) Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling Positively and proactively manage all performance, attendance and Key Performance Indicators Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values Effectively handle difficult conversations and potential conflict situations as required. Become a knowledge expert in terms of the client’s products and services Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance Comply with the Company’s policies and practices Update your knowledge through the associated guidelines and procedures Manage databases, tools, applications and operating systems Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures Proven ability to communicate and manage client comms Candidate Requirements We are looking for the following skills and attributes: At least 6 months experience in Team Management Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels Proven ability to communicate and manage client comms Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms. Proven track record of time management skills Demonstrable experience of managing multiple workflows Strong verbal and written skills with the ability to show accuracy and attention to detail Problem solving and strong communications skills Professional and friendly personality Customer Service experience Contact Centre experience Proven experience of managing teams and achieving targets High levels of resilience and patience Able to take ownership of situations with a positive, can-do attitude Able to work within a fast paced, engaging environment Excellent communication skills (oral & written) Ability to relate to others in a positive manner and build strong working relationships. Able to manage priorities and multiple demands while displaying resilience. Proven experience of working to targets and driving performance IT literate and competent using Microsoft office What you get from us Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards – For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress – Here to support TP journey #LI-CW1

Top 3 Things to Know About this Job Permanent, Monday to Friday role, 1pm finish Friday £30,000 salary + fantastic bonus 36 days annual leave, 4% pension The Role Manage a portfolio of customer accounts within the department Coordinate ordering, delivery and stock management of components Review cu

What Youll Be Doing: Build & Grow Client Relationships Manage a portfolio of B2B clients across Ireland, the UK, and Europe Conduct regular account reviews to understand needs and identify growth opportunities Deliver exceptional service that builds long-term loyalty Drive Sales Through Outbound Act

Develop customer champions and advocacy relationships, sourcing referrals and connecting customers to the broader Planview community. Planview is hiring an experienced Customer Value Advisor, reporting to a VP, Customer Value Advisory aligned to your region. You thrive in VP- and C-suite conversatio

Join us as a Customer Service Advisor Well look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times Youll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best f

We have a new role as a Customer Service Advisor to join our client's retail centre in Newark, this is a customer facing role dealing with people mainly face to face but also over the phone. Join a dynamic retail centre in Newark as a Customer Service Advisor where you'll deliver exceptional face-to

About you You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers A well-presented individual with a desire, attitude and character to succeed Previous experience in a customer service role, ideally worki

As a Customer Service Advisor, you will support customers across multiple channels, delivering a first-class experience and helping to strengthen long-term customer loyalty. Previous customer service, customer support or customer-facing experience. Swedish & Danish-speaking Customer Service Advisor.

Junior Sales Executive to build customer relationships and promote products.

Manages customer orders, communicates with customers, and maximizes revenue through upselling.

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To join us in thisrole, you’ll have experience of working in a customer serviceenvironment and managing relationships with customers. Looking for a permanent, rewarding role inBelfast City Centre that fits around your life and saves you money?We're hiring Financial Services Contact Centre Agents t

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An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months).

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Sales Advisor needed to provide excellent customer service and sell fitness equipment, with a focus on achieving sales targets.

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer xdjnayx communication while the vehicle is undergoing maintenance and repair in ou

Focuses on customer solutions and sales over the phone.

Candidates will help customers improve their outdoor spaces.

This is your chance to turn your passion for sales and customer service into a rewarding career. We’re always there for our customers;. Create stand out moments for customers by bringing Sky’s world class products to life with demos that wow.

Update and maintain the Customer Relationship Management (CRM) system to log the customer journey and facilitate timely and accurate management information. Impecable communication skills with both clients and customer experience. Commercially astute with a good understanding of the market and compe

Apprentice Sales Advisor role at EE, focusing on customer service and sales, with a starting salary and potential for growth upon completion.

The Business Sales Advisor will be the first point of contact for business owners, converting leads and guiding them to become Knightsbridge clients.

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Outstanding customer service skills. As a Holiday Homes Sales Advisor, you’ll be at the heart of that journey - building relationships, showcasing our parks, and guiding customers every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a

Our client is an innovative biotechnology company developing advanced drug delivery technologies, with a strong focus on sustained-release therapeutics.Their work combines cutting-edge biomaterials science with pharmaceutical development to improve treatment outcomes and patient experience.The Labor

Our Compliance team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million

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Chief Operating Officer (COO), High-Growth Leadership Consultancy.Are you a grounded, operationally brilliant leader who knows how to bring structure, calm execution, and clarity to a fast-moving, founder-led environment?.I am representing an extraordinary leadership development and culture transfor

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Social Machines is a behavioural science research and innovation company.Our domains of interest include cybersecurity, influence and information conflict, resilience and organisational culture, and human factors integration with a focus on building safe and effective human-machine teams.We

A commercial and pragmatic approach to client service.

Our client is an innovative biotechnology company developing advanced drug delivery technologies, with a strong focus on sustained-release therapeutics.Their work combines cutting-edge biomaterials science with pharmaceutical development to improve treatment outcomes and patient experience.Reporting

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Due to continued growth within the technology procurement function, the team is looking to expand its capability across areas including Enterprise Software, IT Services and Cloud Solutions.

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