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Senior Service Designer, you will be reporting to a Lead Service Designer and support the Head of Practice to lead a stable and knowledgeable practice. Confidently communicate the value of service design and user-centered design approaches in digital design.

Service Standard Improvement: Work to improve service standards that lead to greater consistency and elevate the quality of services provided to our customers. We are looking for a Service Designer to join our team. Upskilling Development: Facilitate the upskilling and development of our colleagues,

You will be able to think about the technologies, data, and organisational infrastructure that are needed as part of delivering successful service outcomes. Alongside this, you will play an active role in contributing to our Service & Organisation Design practice.

Producing service artefacts including service maps, blueprints, user journeys and operating models. Surfacing service pain points, risks and dependencies across people, process, technology and policy. Supporting the transition from insight and strategy into practical, deliverable service design.

Consultant/Senior Consultant – Service Designer. Use journey mapping, blueprints & prototyping to create smarter services. Strong service design experience in consulting or design-led roles.

Are you a Service Designer who enjoys untangling complex services, aligning multiple stakeholders and designing practical solutions in environments where evidence, governance and real-world constraints matter?. We're looking for a Service Designer to join a consultancy-led delivery team supporting a

Proven experience as a service designer, ideally within complex environments such as public services or large organisations. As a Senior Service Experience Designer, you will collaborate closely with multidisciplinary teams to design and deliver user‑centred services that meet both user needs and

Lead Service Designer| Remote first: West Yorkshire | Salary up to £85k + bonus. Strong practical application of service design methods and tools across complex services. Lead Service Designer| Remote first: West Yorkshire | Salary up to £85k + bonus.

Service Designer (Government) - UK/Remote - £500/Day Outside IR35. Proven experience as a Service Designer in digital delivery. Understanding of accessibility, inclusive design, and the GDS Service Standard.

SC Cleared Service Designer - Central Government (Contract) Duration: ASAP start for an initial 6 months Rate: £380 per day (Inside IR35) Location: Remote working with occasional onsite attendance Clearance: UKSV SC (active) Nationality: UK Nationals onlyWe are seeking an experienced SC Cleared Ser

Initial 3-Month Contract - Hybrid Working Location: BirminghamHays is proud to be partnering with a local council to recruit a Senior Service Designer to support a major transformation programme focused on enhancing customer experience. About the RoleAs a Senior Service Designer,. This is an excitin

Service DesignerMy Client is seeking a visionary Service Designer to help create seamless, human-centred digital experiences that truly support customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across the organis

Service Designer - Remote - Circa £500 per day outside ir35 - Until end of march initally then 3 months rollingPlease note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment. They require someone with

SC Cleared Service Designer - Central Government (Contract).

A leading public sector consultancy is seeking a Senior Service Designer to support a major digital transformation programme. Applicants must have proven service design expertise, experience in Agile and ITIL, and strong leadership and stakeholder engagement skills. This role involves leading servic

A leading consulting firm in the UK is seeking a Senior Service Designer to enhance their user-centered design capabilities. The role involves managing client relationships, mentoring designers, and leading projects within multidisciplinary teams. The ideal candidate should possess strong skills in

As a Service Designer, itll be your role to: work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Service Designer (12-Month FTC). Were looking for someone to help create seamless digital experiences for our customers, to build

Service Standard Improvement: Work to improve service standards that lead to greater consistency and elevate the quality of services provided to our customers. We are looking for a Service Designer to join our team. You will work closely with the Practise Manager and Practise Owner to implement stra

A recruitment agency is looking for a Senior Service Designer to lead design efforts within the public sector. The role involves mentoring junior designers, ensuring services meet user needs, and documenting design decisions. Key skills required include Service Design experience, Agile methodologies

As an experienced Service Designer (Consultant) at Kainos, you will be responsible for delivering end‑to‑end, efficient, and consistent service experiences. Input to and influence the future of the service experience. You will be part of our growing Experience Design capability creating exemplar

A leading consultancy firm is looking for a Lead Service Designer to enhance service delivery and improve performance in a fully remote role. The ideal candidate will have experience in service design and strong analytical skills.

On behalf of the Cabinet Office, we are looking for a Service Designer (Inside IR35) for a 3 Month contract based Remote with occasional travel to either London, York or Glasgow office. Use research and analytics to understand policy areas and users needs, identify service failures and test differen

Specifically, you will mentor the Service Designer and other designers on advanced service blueprinting, systems mapping, and aligning design decisions with operational realities. We looking to hire our first Lead Service Designer, to drive strategic systems thinking, exceptional collaboration, and

A leading media and entertainment brand is seeking a Lead Service Designer to shape exceptional customer experiences. Candidates should have a track record in service design and excellent stakeholder management skills. This role involves leading a team in improving service journeys across digital pr

Articulate service propositions and can develop different service models based on user and organisation needs. Able to create business cases to surface opportunities and next steps towards service transformation and service led organisations. Know how to carry out service audits and measure the perf

Proven ability to lead service design projects with multiple designers and manage complex design engagements. We are seeking a talented Service & UX Designer to join our UK Studio. As both a hands‑on practitioner and coach, you will craft compelling and well‑considered products & services, confi

We are working with a confidential public sector organisation who are seeking a Senior Service Designer to support a major digital transformation programme within a secure, high‑profile environment. Lead service design activities and mentor junior team members. Design user‑focused services that

A leading UK banking institution is seeking a proactive Service Designer for a 12-month fixed-term contract in London. Key responsibilities include collaborating with agile teams, shaping strategic initiatives, and enhancing services based on user insights.

Expertise and deep knowledge of service design tools and methodologies, such as service blueprints, service mapping, systems thinking, journey mapping. As a Senior Service Designer, you will be responsible for:. Experience across web content, tools, and transactional services, especially those with

This role involves leading a team of service designers to drive innovative service solutions, ensuring they align with customer needs and business goals. A leading media and entertainment brand in the UK is seeking a Lead Service Designer to enhance customer journeys across digital experiences. The

A leading social housing provider is seeking a Senior Service Designer to shape user-centered services that deliver real impact. Ideal candidates have extensive service design experience in complex settings, strong facilitation skills, and a passion for inclusive solutions.

Responsibilities include leading service design for public-sector services, developing service maps, and facilitating workshops. A leading consultancy in the UK seeks an experienced Service Designer for a 6-month contract to support a major digital transformation within central government.

A leading media and entertainment brand in the United Kingdom seeks a Lead Service Designer to create world-class customer journeys. This role entails leading the design of service models across sales and service experiences. The ideal candidate will have a proven record in service design and the ab

A leading media organisation in the United Kingdom seeks a Senior Service Designer to lead service design strategy across complex challenges. This position allows for shaping end-to-end solutions and raising the maturity of service design practice, while working in a dynamic, inclusive environment.

Experience in service design, with a user-centred and strategic approach to designing and improving digital services – being able to lead and support others in the design of existing and new services and being able to communicate how user centred design helps to meet objectives. Provide guidance a

A leading IT consulting firm in the UK is hiring a Senior Service Designer to enhance service design and user research within a collaborative team. This entry-level role requires proven experience in service design, strong synthesis skills, and the ability to manage stakeholder relationships.

An innovative education technology firm seeks a seasoned UX Designer in Abingdon, UK.

A utility services provider in Greater London seeks a Lead Service Designer to manage customer experiences across various channels. The role involves creating service blueprints and journey maps to enhance usability and lead complex multi-service initiatives.

A leading media and entertainment brand is seeking a Lead Service Designer to own the design of customer journeys across sales and service experiences. The role includes leading teams, driving service design strategy, and improving service solutions. Ideal candidates will have experience in journey

A leading technology service provider is seeking an experienced Service Designer to deliver efficient and timely service experiences. This full-time position is part of a vibrant team focused on making a positive impact through quality digital services.

Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team. Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively. Enable a con

Lead end‑to‑end service design across complex, AI‑enabled services spanning digital channels, assisted journeys and internal operations. Deep, hands‑on experience delivering service design across a broad range of complex initiatives, with exposure to multiple service contexts and domains. Re

As a Senior Service Designer, your role will include:. Senior Service Designer (12‑Month FTC). Researching and documenting current state services and experiences, and prototyping future state services.

Reporting into the Senior Manager for Service Design, the Service Designer will create the future product, technology, and connected services portfolio across multiple regions. Our client is transitioning from a product-centric to a customer-centric business and aims to offer services that are both

A world-leading organization is seeking a Service Designer for a 6-month remote contract, with up to 1 day per month onsite in London. The role involves reviewing end-to-end service journeys, managing service design projects, and engaging with stakeholders to ensure successful outcomes.

A leading global technology firm in the UK is looking for a Lead Service Designer with over 8 years of experience in service design. Responsibilities include shaping strategy, supporting business growth, and advocating for service design.

A leading media and entertainment brand is seeking a Lead Service Designer to enhance customer journeys in a hybrid role based in either Osterley or Leeds. You will lead teams to improve service design across digital products, collaborating with cross-functional leaders to deliver effective service

A leading digital consultancy is looking for a Senior / Lead Service Designer to join a UK government programme. This fully remote role will involve reimagining public services, leading design processes, and collaborating with cross-functional teams. Experience in service design and a strong communi