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JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach. Complete check-in and check-out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation. Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. Prepare and serve coffees, drinks, and light food to brand standards. Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures. General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous hotel reception experience Experience in food and beverage services Experience using PMS and POS systems Skills: Passion for hospitality and delivering memorable guest experiences. Positive, energetic, and adaptable personality. Strong communication skills and confidence in guest interaction. Ability to multi-task and remain calm under pressure. Willingness to learn across multiple operational areas. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities of the job.

FRONT OF HOUSE ASSISTANT – CANARY WHARF We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay. This is a great opportunity for individuals passionate about hospitality who enjoy working in a guest-facing role and a team-orientated environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Reception & Guest Experience Welcome guests with warmth, authenticity, and a personalised approach Complete check-in and check-out efficiently using the hotel’s PMS Assist with reservations, room allocation, and guest requests Provide local knowledge, recommendations, and curated lifestyle tips Handle billing, payments, and procedures accurately Resolve guest concerns quickly and effectively, escalating when needed Support lobby hosting duties: welcoming, socialising, and maintaining presentation Food & Beverage Service (where applicable) Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go Prepare and serve coffees, drinks, and light food to brand standards Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences Maintain cleanliness, setup, and replenishment of F&B areas Assist with orders, inventory checks, and receiving deliveries Follow food safety, allergens, and hygiene procedures General Operations & Team Support Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. THE FIRE YOU CARRY Passion for hospitality and delivering memorable guest experiences Positive, energetic, and adaptable personality Strong communication skills and confidence in guest interaction Ability to multi-task and remain calm under pressure Willingness to learn across multiple operational areas YOUR PROVEN TRACK Previous hotel reception experience Experience in food and beverage services is desirable Experience using PMS and POS systems WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

OPERATIONS MANAGER - CANARY WHARF We are seeking an experienced and driven Operations Manager to oversee the day-to-day operations. The ideal candidate will ensure seamless operations across all departments, delivering exceptional guest experience while maximizing efficiency and profitability. This is a hands-on role requiring strong leadership, strategic thinking, and operational expertise in a hotel or property environment. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Operational Management: Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments Ensure compliance with health, safety, and legal regulations Monitor daily operations to maintain smooth functioning and resolve issues promptly Guest Experience: Maintain high standards of customer service and guest satisfaction Handle guest complaints and feedback professionally, ensuring timely resolution Implement initiatives to enhance guest loyalty and repeat business Financial & Revenue Management: Assist in budgeting, forecasting, and cost control measures Monitor departmental expenses and implement strategies to maximise profitability Assist Cluster/General Manager to optimise occupancy and ADR (Average Daily Rate) Leadership & Development: Recruit, train, and mentor department heads and teams Conduct performance reviews and implement development plans Foster a positive work culture and ensure compliance with HR policies Quality & Brand Standards: Ensure all departments adhere to brand standards and operational SOPs Conduct regular audits and inspections to maintain quality and consistency Drive continuous improvement initiatives Strategic Planning: Contribute to long-term operational strategies aligned with business goals Identify opportunities for innovation and efficiency improvements Support sustainability and corporate social responsibility initiatives General Operations & Team Support: Work flexibly across multiple areas depending on business needs Support events, activations, and lifestyle programming Ensure public areas remain clean, inviting, and on-brand Maintain a positive, supportive, and inclusive team environment Follow all hotel policies, safety procedures, and brand standards Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates THE FIRE YOU CARRY Passionate about hotel operations and delivering exceptional guest experiences Strong leadership and people management skills Excellent communication, coaching and problem-solving abilities Exceptional financial acumen and understanding of hotel revenue streams Knowledge of PMS, POS and operational software Ability to work under pressure and adapt to changing priorities Energetic, adaptable, and comfortable working in a fast‑paced, guest‑focused environment YOUR PROVEN TRACK Bachelor’s degree in hospitality management or related field (preferred) Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role Proven track record in managing multi-department operations including F&B WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Hybrid, based in Weybridge, UK. This is initailly a 3-6 month contract with the possibility of the role becoming permanent. Journey with us! Combine your career goals and sense of adventure by joining our PR & Communications team. Celebrity Cruises, part of Royal Caribbean Group, is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Position Summary The EMEA Senior PR & Communications Executive position is a strategic role in the implementation of communications programmes designed to create and maintain a favourable public image for the organisation. This team member should be a communications and public relations professional, capable of assisting in projects and project teams, and producing content of the highest calibre. The position may focus in any of several professional areas, including media relations, storytelling, press familiarisation tours, PR agency relations and event support and staffing. Essential Duties and Responsibilities Assists in executing the global PR strategy as well as individual local strategies as relevant to secure impactful media coverage for Celebrity Cruises, subject matter experts, products and services, and events, including pitching and engaging reporters, facilitating media interviews and support for local market executives Builds and maintains key professional relationships with significant media outlets Helps to direct the activities of external agencies and internal teams as needed Coordinates and executes local efforts as outlined by the global strategy and road map Coordinates strategic communications programmes, which may include promotions, press trips, press conferences, brand events, executive briefings, and more Handles incoming media inquiries Coordinates innovative approaches to generating coverage in the media, drafts press releases, drafts briefing documents including talking points and statements Tracks press coverage, key performance metrics, writes coverage reports and creates and maintain clips and media lists Coordinates individual press trip requests and liaises with appropriate personnel on requests Stays abreast of latest industry developments, trends, and shifts in the travel industry. Performs other duties as required. Manages and tracks billing and programme results Supports leadership on budget/expense control and reporting, department and/or brand related Supports in the management of the EMEA PR budget, $1.2M What We'd Love You To Have 3-5 years of PR agency, public relations, journalism or corporate communications experience Experience with brand media relations Experience with metrics programmes like Cision, etc. Flexibility to work outside normal hours and travel as appropriate (domestic & international) Experience in travel industry and working for a global company ideal, but not essential Strong ability to interact with senior leaders and build effective relationships within the company, public, guests and media Strong planning capabilities to identify and prioritise communication strategies and activities as well as to meet the deadlines required to support media and business needs Strong writing skills. Message creation experience a plus Excellent research, written, verbal and presentation skills Detail oriented with strong organisational skills and the ability to work in fast-paced, high volume environment Strong skills in pitching and comfortable reaching out to top tier media Understanding of social media, influencers and emerging media Stellar project management, planning, evaluation, and analytical capabilities Demonstrate the ability to quickly analyse situations and alternatives and make prudent decisions * Proficient in Microsoft Office, i.e Word, Excel, PowerPoint We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon! #LI-ST1

Come join our team as a Sales & Events Executive A Little About Us! Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 people during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Sales & Events Executive Department: Sales & Marketing Responsible To: Sales & Marketing Manager Type of Contract: Permanent The Sales & Events Executive - A key member of our Events Team working under the leadership of the Sales & Marketing Manager and the Director of Sales & Marketing. The main focus of this role is to be a conduit for information flow between our clients and operations, ensuring the organisation is represented in a professional manner befitting the luxury products and services we offer, driving sales and revenue through customer satisfaction, and seeking new business opportunities at all times. Key Responsibilities ● Coordinate and manage luxury weddings, corporate events, and group bookings from initial enquiry through to successful execution and post-event follow-up. ● Work closely with the Sales & Marketing team to ensure a seamless transition from contract stage to event planning and delivery. ● Deliver exceptional guest and client experiences by maintaining professional communication throughout all stages of the booking journey. ● Liaise with operational departments including Front Office, Food & Beverage, Accommodation, Spa, and Events teams to ensure flawless execution of all events. ● Maintain complete accuracy across all event management systems including accommodation blocks, function schedules, forecasting, billing, room allocations, and guest requirements. ● Prepare and distribute detailed Banqueting Event Orders (BEOs), event summaries, and function sheets in line with luxury brand standards and company timelines. ● Attend weekly operations and Food & Beverage meetings to present upcoming weddings, VIP events, and group functions. ● Prepare accurate quotations, contracts, invoices, and final billing documentation while ensuring all payment schedules and deposits are collected within company timelines. ● Welcome group leaders and VIP clients on arrival, ensuring all event details and expectations are exceeded. ● Build and maintain strong relationships with external suppliers, entertainment providers, florists, and event partners. ● Proactively troubleshoot and resolve operational challenges while maintaining exceptional service standards. ● Support the Sales & Marketing strategy by identifying opportunities for upselling, repeat business, and client retention. ● Assist with promotional campaigns, luxury showcases, wedding fairs, and networking events to drive brand awareness and revenue growth. Wedding & Luxury Events Responsibilities ● Handle all wedding and luxury event enquiries with a polished, client-focused, and consultative approach reflective of a 5-star property. ● Conduct private resort tours and personalised consultations for prospective couples and event clients. ● Create bespoke proposals and tailored event presentations designed to maximise revenue while exceeding guest expectations. ● Manage wedding contracts, deposit schedules, and planning timelines with exceptional attention to detail. ● Ensure all wedding and event information is communicated clearly and efficiently across all hotel departments. ● Maintain accurate diary management, option dates, lead tracking, and follow-up procedures to maximise conversion opportunities. ● Analyse lost business opportunities and market trends to support future sales and marketing initiatives. ● Attend and represent the property at luxury wedding fairs, showcases, and industry networking events. ● Work collaboratively with operations teams to ensure every wedding and event is delivered to the highest luxury hospitality standards. ● Support brand positioning by ensuring all guest interactions reflect the reputation and service excellence of a 5-star resort environment. Role Requirements: ● Must be able to communicate freely and eloquently in both written and spoken English. ● A proactive, self-starter who is able to work within a team as well as individually. ● Excellent time management & organisational skills are essential. ● Must possess well-developed computer skills and enjoy a substantial amount of office-based computer work ● Extreme attention to detail and ability to multitask in a fast-paced environment are essential, together with a passion for events and desire for continual department performance improvement. ● Must be able to work shifts, weekends, holidays and adhere to our immaculate grooming policy and strict uniform standards. Benefits: Birthday Off: Celebrate your special day! Reward Recognition: Regular acknowledgement of your contributions. Career Progression: Opportunities to grow and advance your career. Education Support: Invest in your professional development. Social Events: Enjoy company-organized gatherings. Employee Assistance Programme: Support when you need it. Passion | Drive | Enthusiasm If you have a passion for events and a drive for excellence, this is your opportunity to be part of an exciting and fast-paced team. Why Join Us? At Trump International Doonbeg, we take pride in nurturing talent within a supportive and dynamic environment. Recognized as a GREAT PLACE TO WORK 2025® and home to a world-class golf resort, we ensure our team thrives in an atmosphere of growth and camaraderie. Take the next step in your career with us where your passion meets unparalleled opportunities, apply now and be part of an extraordinary journey at Trump International Doonbeg! Required skills: Excellent Time Management, Fluent in English, Computer Literacy, Communication Skills