Technical Architect
4 days ago
Southampton
ServiceNow Technical Architect 📍 United Kingdom (Hybrid – 2 days onsite) 💰 £inside I35 per day 📅 6-Month Contract We are seeking an experienced ServiceNow Technical Architect to lead the design and implementation of scalable, secure, and enterprise-grade ServiceNow solutions. This role requires deep platform expertise across ITSM, ITOM (Discovery & Service Mapping), and ITAM, along with strong exposure to Gen AI and Agentic AI capabilities within ServiceNow. Key Responsibilities • Define and design high-level ServiceNow architecture, • Lead new implementations, upgrades, and consolidations, • Align platform architecture with enterprise IT strategy, • Design integrations using REST/SOAP APIs, OAuth, and SAML, • Lead CMDB enrichment aligned with CSDM, • Restructure Knowledge Management for AI enablement, • Rationalise and redesign service catalog taxonomy, • Ensure security, compliance, and governance standards, • 10+ years IT experience, • 3+ years in a ServiceNow Architect role, • Deep expertise across ITSM, ITOM (Discovery & Service Mapping), ITAM, • Strong JavaScript, Glide, Flow Designer & Integration Hub experience, • Experience with Gen AI / Agentic AI within ServiceNow, • CMDB & CSDM alignment expertise, • ITIL expertise, • TOGAF certification, • ITSM migrations/consolidations, • Large-scale integrations & multi-instance environments