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  • Welfare Officer
    Welfare Officer
    hace 4 días
    £15 por hora
    Jornada parcial
    London

    Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities. WHAT YOU'LL BE GETTING UP TO Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through: o Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc) o Unwanted attention o Being left alone by friends / colleagues o Limited access to phones/ internet to book transport o Showing signs of distress Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by Door Supervisors. Ensure the guest involved is: o Taken to the nominated welfare space, away from loud music and crowds o Reunited with friends or colleagues o Offered water o Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc) o Able to leave the venue without risk of personal injury Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales Who You Will Be: WAVE Trained Caring and empathetic A great communicator Have a calm head in what can be overwhelming situations Someone with experience within late night bars / venues as either an operator or security Strong spatial awareness Friendly, approachable and helpful Able to multitask Be extremely reliable, trustworthy and have integrity Benefits & Best Bits Transparent and fair TRONC Payments Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio Referral Bonus: refer a friend and once they have passed their probation you receive a bonus Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows Company awards to celebrate team and regular events Incipio FC + Seasonal Socials Enhanced Maternity, Paternity and Adoption leave 50% discount for food and drink in all of our venues Equal Opportunities Employers We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    hace 8 días
    £45000–£50000 anual
    Jornada completa
    London

    Assistant General Manager (AGM) Role Summary Mimosa is a multi-level restaurant, cocktail bar, rooftop, and late-night venue in the heart of Clapham. We are looking for an experienced Assistant General Manager to support the General Manager in leading a high-volume, wet-led operation. This role is ideal for someone with strong experience in cocktail bars, late-night venues, rooftop bars, clubs, or other drink-led hospitality businesses. You will be responsible for driving sales, leading teams, maintaining licensing compliance, and delivering exceptional guest experiences. Key Responsibilities • Support the General Manager in the day-to-day running of the venue., • Lead high-volume restaurant, bar, rooftop, and late-night operations., • Drive wet sales performance, upselling, VIP bookings, and guest engagement., • Manage and develop front-of-house and bar teams., • Ensure compliance with licensing laws, Challenge 25, and venue procedures., • Work closely with security teams to maintain a safe and controlled environment., • Support recruitment, training, scheduling, and performance management., • Monitor stock control, labour costs, cash handling, and daily reporting., • Handle guest feedback, complaints, and service recovery professionally., • Act as Manager on Duty when required. Requirements • Minimum 3 years' management experience in a high-volume, wet-led hospitality venue., • Previous experience as an AGM, Bar Manager, Duty Manager, Senior Floor Manager, or similar., • Strong knowledge of UK licensing regulations and Challenge 25., • Proven experience managing late-night operations and busy service periods., • Strong commercial awareness, including wet GP, labour control, and stock management., • Experience working alongside door supervisors and security teams., • Excellent leadership, communication, and organisational skills., • Flexible availability, including evenings, weekends, and late-night shifts. Salary: £45,000–£50,000 + Service Charge Location: London SW4 Job Type: Full Time Start Date: Immediate

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