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  • Head of IT Infrastructure
    Head of IT Infrastructure
    4 days ago
    Full-time
    London

    HEAD OF IT INFRASTRUCTURE - LONDON HQ As Head of IT Infrastructure, you will be the operational anchor of the team: owning the infrastructure and security estate across all 28 properties, managing a small internal team, and working closely with the VP of IT to shape the direction of the function as it grows. This role suits someone equally comfortable reading a switch config and running a team meeting, ready to take on real ownership in a fast-moving business. Based in our London Bridge office 5 days a week, with occasional travel to European properties when required. THE STAGE IS SET The stage is set for something different. We don't run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we're now entering a new chapter. As we redefine the brand and evolve our identity, we're focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We're on an exciting journey - step on stage and play your part. THE WORK IN YOUR HANDS Team & Operational Leadership Serve as the operational day to day lead for the IT team, acting as the VP of IT's right hand Manage and develop a small team of property IT technicians Act as a key point of escalation for property teams and hotel operations across the estate Run the weekly IT operational rhythm: incident review, workload prioritisation, team check-ins Step up as VP IT cover when required, including stakeholder and executive-level escalations Build the processes and culture that make the team reliable and scalable Network & Connectivity Own the network infrastructure across all properties: switching, routing, VLANs, and Wi-Fi platforms Manage ISP and network provider relationships, holding them to SLA Lead circuit provisioning and fault resolution for new openings and existing sites Evaluate connectivity performance across the portfolio and lead improvement initiatives Cloud Infrastructure & Endpoints Own the Azure and Microsoft 365 environment: Entra ID, Intune, Defender, Exchange Online, Teams Manage the endpoint estate across corporate and property devices Maintain and evolve backup and disaster recovery arrangements for Tier 1 systems Support pre-opening IT builds end to end: network, telephony, CCTV, access control, AV and TV Security Operations Own day to day security operations: email security, endpoint detection and response, and threat monitoring Manage the MDR platform and act as first responder on security incidents Lead phishing and social engineering incident response, including guest data breach coordination Drive the security awareness training programme across the business Manage MFA, conditional access policies, and identity governance across M365 Supplier & Vendor Management Own operational relationships with managed network and technology providers, holding them to SLA Manage cloud telephony, IPTV/casting platforms, access control and CCTV infrastructure operationally Support the VP of IT in contract reviews, renewals, and supplier rationalisation decisions Documentation & Knowledge Build and maintain infrastructure documentation, network diagrams, and system runbooks Establish IT operational processes and embed them consistently across the team Ensure institutional knowledge is captured, structured, and accessible Naturally this is not intended as an exhaustive list of duties. Other duties as reasonably required will form part of this job description. THE FIRE YOU CARRY · Infrastructure and security leadership · Team development and technical mentoring · Operational ownership and accountability · Stakeholder communication across technical and non-technical audiences · Incident management and outage communication · Cross-functional collaboration · Strong technical credibility in enterprise environments YOUR PROVEN TRACK 6+ years in IT infrastructure or network engineering, with clear progression into a senior or lead position Hands-on networking: Cisco or equivalent switching and routing, VLANs, Wi-Fi controller platforms Strong working knowledge of Azure and Microsoft 365: Entra ID, Intune, Defender, Exchange Online Direct experience leading and developing a small technical team Hands-on experience managing phishing, endpoint compromise, and data breach incidents Proven ability to manage competing priorities across a multi-site environment Able to work autonomously, prioritise effectively, and make sound decisions without constant escalation Desirable Multi-site or hospitality IT background: PMS integration, guest Wi-Fi, door access, F&B systems Experience with MDR platforms: Huntress, CrowdStrike, SentinelOne, or similar Cloud telephony deployment or management experience ITIL Foundation or above, applied in a real operational environment Pre-opening or greenfield IT build experience Scripting or automation: PowerShell, Python European language: German, French, Czech, or Spanish WHAT WE LOOK FOR We're here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you're comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you'll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact

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  • Bartender
    Bartender
    11 days ago
    £12.71 hourly
    Full-time
    London

    At Lucky Voice, we specialize in the "great night out." Whether it’s unrivalled private room karaoke, a perfectly mixed cocktail, or great food, we’re in the business of making memories. We are constantly looking for ways to innovate the guest experience—and that starts with an incredible team behind the bar. The Role: Bartender We’re looking for a bartender who brings more than just technical skill to the rail. We want someone upbeat, friendly, and capable of maintaining a high standard of service while keeping the atmosphere fun. You’ll be the engine room of the venue, crafting delicious drinks and ensuring every guest feels the Lucky Voice energy. What you’ll bring to the bar: • Craft & Consistency: You take pride in every drink you pour and understand that speed and quality go hand-in-hand., • Energy & Initiative: You’re proactive, passionate about your craft, and take ownership of the bar environment with enthusiasm., • The "Human" Touch: You are kind, approachable, and treat every guest and colleague with honesty and integrity., • Adaptability: You’re a team player who thrives in a fast-paced environment (including late-night and early-morning finishes). What’s In It For You? We believe in rewarding the people who make the magic happen. • Pay: £12.71 per hour + 100% of Tronc., • Well-being: Access to our Employee Assistance Program and a dedicated Rewards/Discount platform., • Culture: Monthly staff drinks, socials, and two legendary Christmas parties. Perks: • Free karaoke hire for you., • 20% Friends & Family discount on room hire., • 20% off all food, drinks, merchandise, and home kits.

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  • Business Development Manager
    Business Development Manager
    11 days ago
    £27500–£32500 yearly
    Full-time
    London

    Vamoa is hiring a Business Development Executive to join our growing sales team in SW London. The package • £27,500 to £32,500 base depending on experience, • Uncapped commission on top, • Realistic OTE of £55,000 to £60,000 in year one, • Hybrid working (3 days in our SW London office, 2 from home), • Full-time, permanent, Monday to Friday Who we are Vamoa is a full-service Amazon agency working with consumer brands across the UK, EU and US. We manage everything from product listings and ads through to logistics and Pan-EU expansion. Our clients include some of the biggest names in supplements, food and drink, beauty, pet, baby and homewares. The role You'll be the engine behind our new business pipeline. Day to day that means: • Finding and reaching out to brand owners and decision-makers who sell on Amazon, • Running outbound across LinkedIn, email and WhatsApp, • Booking discovery calls and audits for the senior team, • Attending trade shows across the UK and EU (FIBO, PLMA, Elevate and more), • Managing your full pipeline in HubSpot What we're looking for • Around 1 year of B2B sales, business development or account management experience, • UK-based with the right to work without sponsorship, • Commutable to our SW London office (3 days a week minimum, non-negotiable), • A direct, plain-spoken communication style, • Confident on LinkedIn and the phone, • Self-driven, organised and not put off by rejection, • Curious about how brands grow on Amazon Nice to have • Experience selling into consumer brands, • Familiarity with Amazon as a sales channel, • Previous use of HubSpot or another CRM, • Any agency-side experience Why work here • Uncapped commission with no ceiling on what you can earn, • Real ownership and exposure to senior decision-makers from day one, • Clear progression into senior BD or account management, • Trade show travel across Europe, • Regular team socials, • A modern SW London office and a team that values output over hours How to apply Tap apply and send your CV with a short note on why you're keen. We come back to every application.

    Immediate start!
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