Infrastructure Operations Engineer - Birmingham
hace 20 horas
Birmingham
Infrastructure Operations Engineer - Birmingham About the job Job summary Discover a career in your hands at HMRC. Whether youre seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. We are looking for an Infrastructure Operations Engineer to join the Tooling & Automation team within HMRCs Chief Digital & Information Office. The team operates and supports a suite of business-critical tooling services used by product teams across HMRC for infrastructure automation, deployment pipelines, software delivery and secure access. Working alongside senior infrastructure engineers, you will support live services, administer tooling platforms, investigate operational issues, process access and service requests, contribute to controlled technical changes, and maintain clear operational documentation. This is a hands-on operational role offering the opportunity to develop practical experience across cloud infrastructure, CI/CD, automation and tooling services within a complex enterprise environment. Job description We are looking for an Infrastructure Operations Engineer to join the Tooling & Automation team within HMRCs Chief Digital & Information Office. The team operates and supports business-critical tooling services used by product teams across HMRC for infrastructure automation, deployment pipelines, software delivery and secure access. Working alongside senior infrastructure engineers, you will help maintain reliable live services and provide practical operational support across the tooling estate. You will monitor services, complete routine operational checks, investigate incidents and service requests, administer user access, support controlled technical changes and maintain clear operational documentation. You will also contribute to the migration, stabilisation and continuous improvement of tooling services, helping product teams use the available platforms effectively and consistently. The tooling environment includes services such as AWX, Jenkins, GitLab, Nexus, HashiCorp Vault and bastion services, supported by cloud infrastructure, operating systems, networking, automation and CI/CD technologies. This is a hands-on operational role offering the opportunity to develop practical infrastructure-engineering skills within a complex enterprise environment. You will work collaboratively with infrastructure engineers, product teams, service owners and other stakeholders to support secure, resilient and well-documented services. Person specification As an Infrastructure Operations Engineer within the Tooling & Automation team, you will support the operation, administration and continuous improvement of business-critical tooling services. Your key responsibilities will include: Monitor tooling services and complete routine operational checks to support service availability and continuity. Support investigation and resolution of incidents, problems and service requests, escalating complex issues appropriately and capturing relevant evidence. Administer user access and onboarding requests across tooling platforms, following agreed security, approval and audit processes. Support tooling services including AWX, Jenkins, GitLab, Nexus, HashiCorp Vault and bastion services. Process requests received through the team mailbox and service-management tools accurately and within agreed service expectations. Maintain and improve operational documentation, runbooks, support procedures and user guidance. Capture knowledge from incidents, recurring issues and engineering activity to improve resilience and reduce operational risk. Support controlled technical changes, including preparation, testing, validation and post-implementation checks. Contribute to the migration and stabilisation of tooling services on strategic infrastructure. Provide practical support and guidance to product teams using the tooling services. Work collaboratively with infrastructure engineers, product teams, service owners and other technical and non-technical stakeholders. Participate in Agile ceremonies, planning activities, knowledge sharing and continuous improvement. Essential Criteria Candidates must demonstrate: Experience supporting live IT services, infrastructure or another operational technology environment. A working understanding of cloud infrastructure, such as AWS, operating systems such as Linux or Windows, and core networking concepts. Practical exposure to one or more operational tooling areas, such as CI/CD platforms, automation tools, source-control platforms, secrets management or infrastructure support tooling. Experience following operational processes for incidents, service requests, access management or controlled technical changes. Ability to investigate issues methodically, capture relevant information and escalate appropriately. Ability to produce accurate, clear and structured operational documentation or user guidance. Strong written and verbal communication skills, with experience supporting users or working with technical and non-technical stakeholders. Ability to organise work, maintain attention to detail and balance operational support with planned delivery activity. An understanding of Agile, DevOps and/or ITIL-based ways of working. Desirable Criteria Experience supporting Jenkins, GitLab, AWX, Ansible, Nexus, HashiCorp Vault or bastion services. Experience working with AWS-hosted infrastructure. Experience using ServiceNow, Jira or comparable service-management and work-tracking tools. Experience supporting CI/CD pipelines, infrastructure automation or containerised services. Experience contributing to tooling migrations, upgrades, operational testing or service stabilisation. Relevant cloud, Linux, DevOps, service-management or infrastructure certification. Additional Security Information This role requires the successful candidate to hold or be willing to hold Security check (SC) clearance. Further Location Information Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a Further Location Preferences (optional) field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application. Office closures For more information on where you might be working, review this information on our locations. If your location preference is for one of the following sites, its important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage. Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRCs Moves Adjustment Payment guidance. Technical skills Well assess you against these technical skills during the selection process: Questions relating to exploring their experience and judgement when supporting live IT services and infrastructure in an operational environment. Benefits Alongside your salary of 31,096, HM Revenue and Customs contributes 9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. Pension - We make contributions to our colleagues Alpha pension equal to at least 28.97% of their salary. Family friendly policies. Personal support. Coaching and development. To find out more about HMRC benefits and find out what its really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. How to Apply As part of the application process, you will be asked to provide the following: A name-blind CV including your job history, qualifications and previous experiences. Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. Further details around what this will entail are listed on the application form. Sift At full sift your CV will be assessed, with the successful candidates being invited to interview. We may also raise the score required at any stage of the process if we receive a high number of applications. Interview During the panel interview, you will be assessed on Experience and Technical questions. Technical questions will be based on experience and judgement when supporting live IT services and infrastructure in an operational environment. Questions may cover monitoring and operational checks, incident investigation, access and service requests, cloud and operating-system fundamentals, networking, CI/CD or automation tooling, documentation, controlled change and service continuity. Candidates will be expected to explain their personal actions, how they approached the issue, when they escalated or collaborated with others, and the outcome achieved. Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible. Eligibility Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: - Use the subject line to insert appropriate wording for example - Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date). To check that you are eligible to apply for this role, please review the eligibility information before submitting your application. Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly. Sponsorship We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship. The HMRC app can help you with your application The HMRC app can provide you with your past 5 years employment history, making the process of filling in your application quicker and easier. If successful in your application, you will need your National Insurance number for the onboarding process. Download the HMRC app now and save your National Insurance number to your digital phone wallet. How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID. Youll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition. You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services. Reserve List A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, well let you know via your Civil Service Jobs account. Criminal Record Check Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy. Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Hybrid working at HMRC HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable Adjustments We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Technical Support If you are experiencing problems that cannot be resolved by our help section, then technical support is available. You will receive a reply in 2 working days. Additional Security Information Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post. From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time. Important information for existing HMRC contractual homeworkers: This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the location preferences section that you can travel to. Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations. Questions relating to an individual application must be emailed as detailed later in this advert. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. New entrants will join on the minimum of the pay band. Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract. If you experience accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a standard (or equivalent) criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commissions recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
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