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  • Receptionist
    Receptionist
    1 day ago
    Full-time
    London

    Citadines Trafalgar Square is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel. A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist , we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott , Citadines , lyf , Oakwood , Somerset , The Crest Collection , The Unlimited Collection , Fox , Harris , POP! , Preference , Quest , Vertu and Yello . Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving

    No experience
    Easy apply
  • Waiter / Waitress
    Waiter / Waitress
    1 month ago
    £14 hourly
    Full-time
    London

    Waiter/Waitress – Full Time & Flexible – Fine Dining Spring Restaurant, Somerset House Spring is an elegant, ingredient-led restaurant with a focus on sustainability, situated in the iconic Somerset House, Covent Garden. We are passionate about working with the finest produce, delivering exceptional service and always going the extra mile. We're looking for someone special to complete our wonderful team! This is a hands-on role where you will be given the opportunity to learn and develop your knowledge in one of London's most beautiful dining rooms. We're looking for someone who: • Has previous experience in restaurants or hospitality (fine dining or high-end preferred), • Is confident, warm, and naturally good with people, • Learns quickly and takes pride in their work, • Works calmly and positively as part of a team The role: • Full-time position with flexible scheduling, • Requires availability for daytime, evening, and weekend shifts, • Opportunity to grow within a dynamic, seasonal operation What we offer: • Competitive hourly pay (including house pay and service charge), • Flexible weekly rota (with Sundays and Mondays off most weeks), • 28 days holiday (full-time role), • Delicious staff meals on duty and uniform provided, • Paid training and development opportunities (including supplier visits), • £100 birthday gift voucher and £400 "Refer a Friend" bonus, • Fully equipped staff facilities with showers and individual lockers, • Staff discount scheme for the restaurant and Somerset House, • Perkbox benefits: exclusive discounts, wellness resources, and lifestyle perks, • Employee Assistance Programme and Medicash Healthcare Plan after probation If you're experienced, reliable and ready to join our passionate team, we'd love to hear from you.

    Easy apply
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