Client Partner
10 hours ago
City of London
Who are we? A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era. Our universe is made up of award-winning business arms Brave Bison, Engage, SocialChain and MTM. And we’re underpinned by leading marketing training practice, MiniMBA, as well as our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok. We’re a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape. Our mission New platforms, new behaviours, new audiences, new trends, new technologies, new regulations—our clients’ worlds get more complex daily. Their agency partnerships shouldn’t. It’s our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them. That’s why we make it our mission to capitalise on complexity for our clients—across consultancy, capability and execution—by crafting dynamic digital solutions that outpace tomorrow’s challenges. Our values We’re a proudly diverse business comprised of deep specialists across media, marketing, training and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values: About Brave Bison Performance With over 20 years experience growing our clients’ businesses through digital media, we help brands leverage the right data, right partners and right tech to capitalise on complexity and supercharge their online growth. By going deep into our clients’ world, investing their budget where it will work the hardest and ensuring that we only win when they win, we stand for braver digital in a world of opportunity. The Opportunity We're a different beast, and the person stepping into this role needs to be too. Brave Bison Performance is one of the UK's most ambitious performance marketing agencies, driving paid media, SEO, and multi-channel growth for brands including New Balance, Specsavers, and The Very Group. We don't do bloat. We don't do jargon for the sake of it. We're here to make clients grow, measurably, sustainably, boldly. This is a senior maternity cover role for one of our Client Partners across Brave Bison Performance. You won't just be holding the fort. You'll be leading a talented client services team, stewarding some of our most important accounts, and helping to raise the bar for everything we do. As one of three Client Partners you will be involved in people, client, and financial management. This role is focused on moving from leading client portfolios to shaping the future of how the agency works. That means designing the long-term tools, products and solutions that make us more effective for our clients. It means tackling the bigger structural challenges in our industry, not just the ones in our inboxes. And it means operating at a level of strategic ambition that requires headspace, not inbox management. We're looking for someone who can walk in on day one, earn the trust of senior clients and a high-performing team, and leave things meaningfully better than they found them. What This Role Is and Isn't This is a leadership role. The right person leads from the top, and is not in the weeds of daily communications and status updates. Those are handled by a strong team beneath you. You are the face of the future for our clients, not the face of the firefighter. What You'll Be Doing Team Leadership & People Development • Lead and inspire a team spanning Business Directors, Account Directors, Senior Account Managers, Account Managers, and Account Executives, • Own performance management for your team, regular 1:1s, appraisals, SMART objectives, and addressing performance issues swiftly and fairly, • Provide ongoing pastoral support and development, ensuring every member of the team has the tools and clarity to lead their accounts with confidence, • Review resource planning across the team, running mid-month check-ins to flex capacity where needed, • Work with the Managing Partner and Heads of Delivery to review new hire needs and support recruitment where required Client Strategy & Senior Relationships • Serve as the principal operations lead for campaign strategy and as the point of escalation across key client accounts, • Lead QBRs, HBRs, and key strategic reviews; the expectation is boardroom presence, not meeting room presence, • Work closely with Heads of Delivery to develop effective multi-channel account plans that are ambitious, data-led, and client-right, • Collaborate with the other Client Partner to set the standard on proposals, PCAs, monthly reports, QBRs and HBRs, ensuring they are consistent and high quality, every time, • Ensure effective planning, forecasting, and project management across all client accounts in your portfolio by mentoring your team Commercial Growth & Revenue • Take full accountability for your team's revenue performance, weekly, monthly, and quarterly targets, • Identify and secure new revenue opportunities in existing channels and across different business units within Brave Bison, • Lead and support new business pitches, managing the process, prospect relationship, and delivery team involvement, • Liaise with Finance to ensure accurate invoicing by deadlines; own the monthly billing reconciliation for your team, • Monitor margin and GP performance in partnership with the CSD and Heads of Delivery, ensuring profitability targets are met Operational Excellence & Department Standards • Own elements of the Client Services roadmap, taking real accountability for initiatives that improve how the department operates, • Work with the Tech & Innovation team to automate reporting and reduce manual effort across the team, • Collaborate with Heads of Delivery to improve processes and working practices, leaving behind a department that runs more efficiently than you found it, • Support the assessment and ownership of Client Services tools and systems, ensuring what we use is fit for purpose and properly adopted, • Support our marketing team in showcasing our best work externally What We're Looking For Experience • 8 years+ cross digital experience in a fast-paced environment, • Significant agency-side experience at a senior level within performance marketing, you've led teams and you've led clients, • A proven track record managing complex, multi-channel accounts at scale, with demonstrable commercial results, • Strong working knowledge across paid media and organic search, you don't need to be a channel specialist, but you need to lead conversations with the people who are, • Experience managing and developing client services teams, with a clear personal philosophy on what great people leadership looks like, • A history of identifying and converting growth opportunities within existing client relationships Skills & Mindset • A leader first, you elevate the people around you and create the conditions for them to do their best work, • Commercially sharp: you understand margin, forecasting, and what it takes to run a financially healthy portfolio, • Strategically confident, you translate data into direction, and direction into client confidence, • An exceptional communicator in every setting: in a boardroom, in a deck, and in writing, • Highly organised and calm under pressure, with the ability to manage competing priorities without dropping the important things, • Genuinely curious about the industry, AI, search evolution, new channels, and energised by what's coming next, • Collaborative to the core, you make internal teams feel like partners, not service providers What you’ll get • Dynamic working:To keep that work-life harmony in check, we're flexible on where and when you work, • Private medical insurance:To keep you fighting fit and give you and your family peace of mind., • Income protection:We know it feels good to be covered, just in case., • Calm Subscription:Now more than ever, it’s important to mind your mind!, • 25 days annual leave:This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days, • Christmas closure:No need to save holiday days for the Christmas closure period. It's on us!, • Birthdays off:One extra day to celebrate your big day, • Summer hours:Between June and Aug we finish at 15.00 every Friday., • Online coaching and mental health support:Unlimited via OpenUp, • Remote Working:Work abroad for up to one month a year., • Performance & Salary: Reviewed twice a year for everyone. Finally, we’re proud and committed to being an equal opportunity workplace, providing equal opportunities for all and treating all existing employees and all job applicants in the same way, regardless of their age, disability, gender, gender reassignment, race, religion or belief, sexual orientation, pregnancy and maternity status and marital & civil partnership status.