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Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

Flosum is a bootstrapped, profitable B2B SaaS company building the leading Salesforce-native DevSecOps, Data Protection, and Security platform. Our solutions are trusted by Fortune 500 enterprises in the most heavily regulated industries on the planet — financial services, healthcare, government, and insurance. We’re not a startup burning cash and chasing vanity metrics. We’re a proven, scaling business that reached profitability on our own terms. As a Salesforce Summit Partner and Innovation Award winner, we’ve earned our seat at the table alongside the biggest names in enterprise software. Built 100% on the Salesforce platform. Serving enterprises that demand zero compromise on security, compliance, and reliability. We are entering an aggressive growth phase — expanding our product surface, deepening our platform capabilities, and accelerating our delivery velocity. We need senior-caliber Node.js developers who can own significant parts of our architecture and ship production code that enterprise customers depend on daily. This is not a staff augmentation seat. You will work directly with engineering leadership, product managers, and the CEO. Your decisions will have real consequences, your opinions will be heard, and your craftsmanship will be visible to the customers who rely on our platform. • High-performance backend services and APIs powering enterprise-grade SaaS applications, • Scalable, secure Node.js micro services and integrations within the Salesforce ecosystem, • Modern front-end experiences using Vue.js and TypeScript that serve demanding enterprise users, • CI/CD pipeline tooling, automation frameworks, and developer productivity infrastructure, • Real-time data processing and event-driven architectures handling sensitive enterprise data at scale Read this section carefully. We are specific about what we need because we are serious about who we hire. • 5+ years of professional Node.js development in production environments — not tutorials, not side projects, not bootcamp exercises. Real production systems serving real users at scale., • Expert-level understanding of asynchronous programming, event loops, streams, and the Node.js runtime. You should be able to explain backpressure, the differences between setImmediate and process.nextTick, and why unhandled promise rejections are dangerous — without Googling it., • Deep experience with TypeScript in production codebases. We write typed code, and we expect you to understand why., • Strong command of RESTful API design, authentication patterns (OAuth 2.0, JWT), and API security best practices for enterprise environments., • Proven experience with SQL and NoSQL databases, query optimization, data modeling, and understanding the performance implications of schema decisions at scale., • Proficiency with Git workflows, code review practices, automated testing (unit, integration, and end-to-end), and CI/CD pipelines., • Solid understanding of containerization (Docker), cloud services (AWS/GCP/Azure), and infrastructure-as-code principles., • Salesforce development experience: Apex, Lightning Web Components (LWC), Visualforce, or Salesforce API integrations. If you know both Node.js and Salesforce, you are a rare and extremely valuable candidate to us., • Experience building or contributing to Salesforce ISV (AppExchange) products., • Vue.js front-end development experience, particularly with Vue 3 Composition API and state management., • Experience working in B2B SaaS companies serving enterprise customers with strict compliance requirements (SOC 2, HIPAA, FedRAMP, GDPR)., • Familiarity with DevOps/DevSecOps toolchains and practices in the Salesforce ecosystem. Skills get you in the door. Mindset determines whether you thrive here: Missionary, Not Mercenary You care about what you’re building and why. You take ownership not because someone assigned it to you, but because that’s who you are. When something is broken at 2 AM, you don’t check whether it’s “your responsibility” — you fix it. Builder, Not a Bystander You don’t wait for perfect specifications. You dig in, ask hard questions, propose solutions, and ship. You would rather have a working prototype by Friday than a polished slide deck by next quarter. Craftsperson Under Pressure Enterprise customers depend on our uptime and data integrity. You write code that doesn’t just work — it survives. You understand that in regulated industries, your code is your reputation. Direct Communicator You say what you think, respectfully and clearly. If a technical decision is wrong, you speak up — regardless of who made it. We value candor over politeness-at-the-expense-of-quality. This Is a Long-Term Commitment Let us be direct: we are not looking for contractors who jump between projects every few months. We are building a world-class engineering team, and we invest heavily in the people who join us. In return, we expect commitment. This role is designed as a long-term, full-time engagement. You will grow with us. You will own systems end-to-end. You will see the direct impact of your work in how Fortune 500 companies build, protect, and deploy on Salesforce. If you’re looking for a short-term gig while you wait for something else, this isn’t the role. If you want to build something that matters and be part of a team that’s scaling from strong to dominant, keep reading. • Competitive compensation commensurate with your experience and impact, • Direct collaboration with the founding team and engineering leadership — your voice will carry weight from day one, • A profitable, stable company with aggressive growth plans — no funding anxiety, no runway clock, • The opportunity to work on enterprise-grade products used by some of the largest organizations in the world, • Meaningful technical challenges: security, compliance, scale, and reliability at the intersection of Node.js and Salesforce, • A culture that rewards ownership, speed, and craftsmanship over politics and hierarchy, • Remote-first flexibility with a results-oriented work environment