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  • Production Assistant
    Production Assistant
    3 hours ago
    £13.85 hourly
    Full-time
    London

    As a Production Associate, your role is to get our ever growing number of orders to our brilliant customers, in the right way, and at the right time. You will be part of a team which covers multiple touch points, including our state-of-art glazing lab, stock management, order management and fulfilment and logistics. Your key responsibilities Quality Control & Glazing: Transform frames into finished spectacles that meet Cubitts’ exacting standards. Conduct meticulous checks at every stage of the glazing and finishing process. Shipping & Dispatch: Manage dispatch and shipping workflows to ensure orders reach customers and stores on time and in perfect condition. Order & Inventory Support: Handle queries from stores and internal teams, ensuring smooth communication and resolution of issues. Track stock levels and assist with inventory accuracy. Process Implementation & Efficiency: Identify, suggest, and implement improvements to workflows and procedures. Proactively realize efficiencies that save time, reduce errors, and enhance output. Troubleshooting: Quickly identify problems in production, lab, or dispatch processes, and coordinate with relevant teams to resolve them. Cross-Team Collaboration: Communicate effectively with the workshop, inventory, HQ, retail stores, and customer service teams to maintain alignment and support operational excellence. KPI Management & Reporting: Monitor key metrics to ensure performance meets targets, providing insights and updates to the team as necessary. Inventory Control & Stock Reconciliation: Perform regular cycle counts and full stock takes of frames, lenses, and components to maintain accurate inventory records. Investigate discrepancies, implement corrective actions, and ensure system stock aligns with physical inventory. Inbound Inventory & Materials Management: Receive, inspect, and log incoming inventory and production materials, ensuring quantities, quality, and documentation are correct. Organise stock locations for efficient picking and production flow, and flag low-stock or obsolete items to support timely replenishment and minimal downtime. Brand Advocacy: Embody Cubitts’ mission and values, helping to educate colleagues and celebrate the craftsmanship The role We are the team that makes everything happen, supporting our 20 beautiful retail stores, growing digital site and customer experience teams, and ultimately our hundreds of thousands of customers. Who you are: • Passionate about spectacles and delivering best-in-class experiences, • Meticulous and detail-oriented, with a methodical approach to production and problem-solving, • Solutions-focused and able to adapt quickly to new processes and challenges, • Motivated by incremental improvement, meeting KPIs, and achieving operational excellence, • Effective communicator who works well with multiple teams and stakeholders, • Positive, proactive, and committed to high standards in every task, • Engaged with Cubitts’ values: For All, Pioneering, Proud Our Values Pioneers We try to improve things, by doing things better or more simply celebrating both innovation and failure. Associate • Approaches situations with an innovative spirit, • Uses initiative to get things done, • Eager to learn and grow professionally (both vertically and horizontally), • Positive in the face of changes and challenges Proud We take pride in doing things properly, deeply committed to the highest standards with a relentless drive for consistency in quality and detail. Associate • Takes pride in their work always and always strives to achieve the highest standards, • Consistent in the quality and standard of their work, • An inspiring team member who always goes above and beyond For all We treat everyone with the same warmth and respect, and without ego. Associate • Humble and empathetic towards colleagues and customers, • Prioritises shared goals over personal ones, • Happy to step outside of their job description to support others, • Communicates openly and honestly, listening to and respecting everyone's point of view, • Recognises strengths in those around and finds ways to celebrate them Some nice things you’ll get: • Complimentary spectacles, eye examinations and generous discounts, • Option to buy and sell holiday, • Paid time away for the important moments in life, • Annual season ticket loan, • Cycle to work scheme, • Life assurance, • Aviva Digicare+ Contract: Full Time, 40 hours. The Yard (Kings Cross, London) HQ. Includes weekend working. Salary: £13.85 per hour

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  • Assistant Manager
    Assistant Manager
    8 days ago
    £13.5 hourly
    Full-time
    London

    Coffee Island is currently looking for a full-time assistant store manager for its store in central London. We are looking for a fun and friendly assistant to join our team, someone who enjoys working with others in a fast-paced environment and wants to contribute in creating a unique coffee experience for our guests. We are looking for someone who: · Has a High School Diploma · At least 1 year of previous coffee experience · Latte skills are preferred · Has a passion for coffee, food and cafe culture · Understands and values the importance of customer care & hospitality · Has a commitment to consistency in quality, speed and intelligent customer service · Has the ability to multitask and work in a fast paced environment · Is a mature & motivated team player · Has a strong work ethic and a proactive attitude · Must be fluent in written and spoken English We are offering: · Competitive wage depending on experience & qualifications · Extra team incentives & product perks · Specialised training & brewing skills development · Open-door communication · Ability to advance your career · Opportunity to earn certification by the Specialty Coffee Association (SCA) Job Type: Full-time Schedule: 8 hour shift Ability to commute/relocate: London W2 1DS: reliably commute or plan to relocate before starting work (preferred) Experience: Barista experience: 1 year (preferred) Hospitality: 1 year (preferred) Customer service: 1 year (preferred)

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  • Luxury Sales Associate - Cigar Shop
    Luxury Sales Associate - Cigar Shop
    1 month ago
    £30000–£32000 yearly
    Full-time
    London

    Job Summary We are seeking a polished and enthusiastic Luxury Sales Assistant to join our prestigious cigar shop in West London. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer service. This role involves engaging with diverse clientele, promoting our premium products, and creating a welcoming shopping environment. The successful applicant will be organised, proactive, and adept at upselling to maximise sales opportunities while maintaining the highest standards of professionalism and product knowledge. Responsibilities • Greet customers warmly and provide personalised assistance with their selections of cigars and accessories, • Offer expert advice on product features, flavours, and pairing options to enhance customer experience, • Manage social media accounts by creating engaging content to promote the shop’s offerings and events, • Utilise strong communication skills to build rapport with clients and foster repeat business, • Upsell complementary products and exclusive items to maximise sales potential, • Maintain organised merchandising displays that reflect the shop’s luxury branding standards, • Handle transactions accurately using the point-of-sale system, ensuring proper cash handling and record keeping, • Assist in stock management, including inventory checks and replenishment of display items, • Manage phone enquiries professionally, providing information about products and services Experience • Previous experience in luxury retail or high-end customer service environments is preferred., • Knowledge or interest in Cigars is essential, • Proven social media management skills to effectively promote the shop’s brand online, • Strong organisational skills with attention to detail in merchandising and stock control, • Excellent communication skills, including phone etiquette and active listening capabilities, • Ability to perform basic maths accurately for transactions and stock management purposes, • Effective time management skills to prioritise tasks during busy periods, • Experience in upselling techniques to enhance sales performance This role offers an exciting opportunity to be part of a distinguished retail environment where professionalism, product expertise, and exceptional service are valued above all.

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