Service Support Specialist
hace 4 días
Glasgow
Service Support Specialist (DUTCH OR GERMAN SPEAKERS) Location: Glasgow (Hybrid – 2/3 days in-office) Contract: Full-time (Standard) AND (Evening roles available) Salary: £28,000–£29,000 + Benefits and Bonus Work Pattern: Full-time (standard hours) Build Your Career in Global Operations – Full Training Provided We are hiring for a central support team within a world-leading global organisation. This is the ideal role for a smart, organised, and detail-oriented person who loves solving problems. You might be working in retail, hospitality, or any customer-facing role right now and be looking for a change—we provide comprehensive training to help you pivot into a stable, professional career. Please note: This is not a call centre role. You will be the “behind-the-scenes” expert, ensuring all our internal and external processes run smoothly. Key Language Requirement To support our European operations, fluency in German and/or Dutch (written and spoken) is essential. You will handle queries and documentation in these languages, ensuring clear and accurate communication with stakeholders. What's in it for You? • Full Training: We will teach you everything you need to know about our systems and processes., • True Flexibility: Hybrid working and part-time evening shifts available., • A Supportive Team: Join a collaborative, high-performing team that values curiosity and teamwork., • Career Development: Gain highly transferable skills in operations, data management, compliance, and systems (like ServiceNow and SharePoint). Your Key Responsibilities • Process Coordination: Manage and validate crucial operational data, ensuring 100% accuracy and compliance., • Stakeholder Support: Act as a key point of contact for internal teams and external contractors, resolving queries via email and service desk systems—in English and German/Dutch., • Lifecycle Management: Support the full lifecycle of our contractors, from onboarding and documentation to extensions and offboarding., • Problem Solving: Investigate and resolve complex operational issues, escalating when necessary while maintaining excellent service., • Continuous Improvement: Help update our knowledge base and suggest ways to make our processes even better. What You Bring to the Team • Essential: Fluency in German and/or Dutch, plus strong English skills., • Essential: Strong attention to detail and excellent written communication., • Essential: A proactive mindset and problem-solving ability., • Desirable: Experience in customer-facing roles (retail, hospitality, contact centre) or admin experience.