1000+ Best technical customer service Jobs in London (November 2025)

Roadside Mechanic

1 day ago

Orpington

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £35,000 and a realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with proven technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £35,000 and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Roadside Vehicle Mechanic

1 day ago

Orpington

Roadside Vehicle Technician

1 day ago

London

Roadside Rescue Mechanic

1 day ago

Orpington

Roadside Technician

1 day ago

Croydon

Roadside Technician - London and Greater London

1 day ago

Bromley

Internal Audit Assistant Manager/Senior Consultant (Insurance)

1 day ago

LONDON

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world. Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We’ll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients’ affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they’re experts in following through on top-level instructions and resolving the finer details – all in one straight-forward package. When you join them, you’ll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We’ll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You’ll be someone who can work pro-actively, managing your own tasks, but you’ll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO’s Partners to enable us to serve our clients effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Join our Financial Services Advisory (Internal Audit) team as an Senior Consultant / Assistant Manager and take your career to the next level. In this role, you’ll work on a diverse range of engagements, from planning and delivering internal audit assignments to supporting regulatory advisory projects. You’ll build strong client relationships and deepen your expertise in specialist sub-sectors, technical areas, and regulatory frameworks. You’ll have the chance to lead internal audit and regulatory assurance reviews within the Financial Services sector, providing valuable recommendations to senior management. You’ll support the development and delivery of annual internal audit plans, represent BDO at client meetings, and attend senior management committees. Beyond client work, you’ll play a key role in team activities such as recruitment, budgeting, resource allocation, and quality assurance—making a real impact on both our clients and our business. We’re looking for someone with: • Demonstrable experience in the delivery of financial service internal audit reviews, and reporting to Audit Committees and/or regulatory assurance reviews, • Functional knowledge of the UK regulatory environment with deeper knowledge of some Financial Services sub sectors and the risks that they face, • Understanding of risk management and internal control, • Strong analytical and problem solving skills, with the ability to present information in a clear and concise manner, • Sound technical knowledge of financial products and / or customer-facing regulated activities You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to the business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We’re in it together Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we’re working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO. We’re looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Global IT Quality Engineer Senior Director & CoE Lead

2 days ago

London

Locations: London | Boston Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. To meet the needs of BCG’s global, mobile, fast growing and increasingly diverse business, we are looking for a Global IT Senior Director for Quality Engineering role to lead and expand our central QA Center of Excellence (CoE) into an end-to-end QA Team. To execute this transformation, we need people who can translate business needs into technology assets and decides “how” they are deployed, while owning the technology strategy and expertise development for Quality Assurance and Performance Engineering. Among your responsibilities, you will: • Lead End-to-End Quality Assurance:, • Lead the development and expansion of a centralized Quality Engineering (QE) Centre of Excellence (COE), ensuring that quality and performance standards are maintained across all platforms, products, including end-user environments. Implement best practices in quality metrics, reviews, and monitoring to maintain operational excellence., • Introduce Holistic Testing Strategies:, • Oversee the adoption of modern testing methodologies for software, hardware, and network components. Ensure that rigorous quality control processes are applied consistently across all aspects of the technology stack, including cloud-native solutions, ensuring coverage across functional, non-functional, and performance testing., • Introduce Automation and Release Management Rigor:, • Spearhead initiatives to introduce automated QA processes and establish formal QA frameworks for continuous integration/continuous delivery (CI/CD) pipelines. Lead efforts to automate end-to-end testing and manage structured QA cycles for security updates, patches, and system upgrades, ensuring comprehensive testing across third-party and custom-built applications., • Establish Advanced Performance Engineering:, • Establish a robust performance engineering strategy, integrating advanced tools for application performance monitoring (APM), observability, and telemetry. Focus on early identification of performance bottlenecks and quality assurance measures tailored for large-scale enterprise systems, ensuring seamless functionality across platforms., • Collaborate Across Cross-Functional Teams/Portfolios:, • Work in close alignment with product, development, QA chapters and operations teams to drive quality-focused improvements across multiple business units. Engage with various Teams/Portfolios/COEs within the organization to ensure the seamless integration of quality assurance processes into overall product development and delivery pipelines., • Empower and enable Squads to realize their missions, • Lead and mentor a team of QA Engineering chapters, engineers, providing regular feedback, support, and professional development opportunities. Foster a culture of collaboration, innovation, and continuous learning within the team., • Customer-Centric Quality Focus:, • Ensure that all quality assurance initiatives prioritize customer satisfaction and system reliability. Use data-driven approaches and feedback mechanisms to align QA Engineering strategies with end-user expectations and continuously enhance user experience., • Develop High-Performing Team:, • Dealing with current technology and willing to know “what’s coming next” in terms of disruptive technologies, • Fostering technical culture and build high performing team, • Leading QA Engineering teams / chapters driving business outcomes by building robust testing & quality assurance strategies., • Taking long-term view on managing tech competency resourcing and vendors, including considering large change initiatives and/or changes in demand, • Overseeing technical architecture, tooling, & systems in coordination with Enterprise Architecture, and ensures compliance with technology standards, tools, and guardrails, • Focusing on delivering agreed-upon business results and customer value, • Operating with a transparency mindset, communicating clearly and openly both above and below, • Keeping abreast of your domain area and relevant industry trends, • Bringing a customer-centered approach to your work; inspire and motivate your team, • Experimenting with emerging technologies and understanding how they will impact what comes next, • Willing to trust and empower your teams to work autonomously to deliver great value to customers, • Building networks of influence across Portfolios and the larger organization What You'll Bring • A minimum of 15 years of in-depth experience in Quality Assurance Engineering, Performance Engineering, with at least 5 years in a strategic leadership position managing Quality Engineering teams and processes., • Proven track record in using Generative AI in Quality Assurance Engineering., • Demonstrated success in driving strategic QA initiatives across multiple product lines or services., • Extensive experience in implementing and managing automated and on-demand testing environments, frameworks, Generative AI industry-leading automation solutions. Strong background in designing and executing automated test scripts for continuous integration/ continuous delivery (CI/CD) pipelines., • Solid expertise in performance & chaos engineering (e.g., Neoload, JMeter, LoadRunner, Gremlin, Chaos Monkey or equivalent) and security testing tools (e.g., OcWASP ZAP, Burp Suite). Experience integrating performance and security testing into DevSeOps workflows to ensure optimal system performance and security compliance., • Experience in embedding QA practices into Agile development processes, working within DevSecOps teams to ensure continuous testing and quality monitoring throughout the development lifecycle., • Familiarity with cloud-native architectures and testing within environments like AWS, Azure, or GCP. Experience with containerized application testing (e.g., Docker, Kubernetes) and microservices-based architectures., • Experience in testing hardware, including mobile devices, laptops, network devices, and end-user computing environments in large-scale enterprises. Proven ability to develop and execute test plans for both hardware performance and compatibility across diverse operating systems, configurations, and network environments, • Senior-level acumen in guiding, mentoring, and developing diverse and multifaceted teams, with a focus on fostering a culture of innovation and agile response to technological changes., • Commitment to personal and professional growth, promoting a learning environment that encourages knowledge sharing and the upskilling of team capabilities., • Influential communication skills, with the ability to align organizational stakeholders around the quality assurance initiatives and strategy effectively., • Vendor management & financial budget management Who You'll Work With • IT CTO and Digital Engineering Platform Portfolio Lead, • Quality Engineering Chapter Leads and Tech Area Leads of Digital Products Organization, • Your whole team, by setting their technological strategy, architecture, tooling, & systems, ensuring that you provide the best technology solutions, • Agile Coaches, that will ensure that you adopt agile principles, mindset and ways of working into your daily routine and who will coach you during the transformation Additional info * For US locations only * In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. * The base salary range for this role in Boston is $198,000.00 - $256,666.67. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 45% and a generous retirement contribution that starts at 10%. Senior Directors/Executive Directors are also eligible for a Firm Performance Bonus. All of our plans provide best in class coverage: • Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children, • Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs, • Dental coverage, including up to $5,000 in orthodontia benefits, • Vision insurance with coverage for both glasses and contact lenses annually, • Reimbursement for gym memberships and other fitness activities, • Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan, • Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement, • Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 20 vacation days per year (earned at 1.66 days per month), • Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. ___ for more information on E-Verify.

Complaints Root Cause Analysis

3 days ago

LONDON

Join us as a CX Root Cause Manager at Barclays, where you'll use advanced data and analytics to identify and address the root causes of customer complaints across BUK. You’ll focus on deep-dive analysis of complaint themes and drivers, as well as Financial Ombudsman Service (FOS) referrals and overturns, to uncover systemic issues and drive improvements to customer outcomes. Working across Product, Journey, Channel, and Operations teams, you’ll support the delivery of insight-led change initiatives, ensuring they are embedded, monitored, and evaluated for impact. The role involves using AI and analytical tools to accelerate insight generation and drive forward improvement opportunities, while maintaining full compliance with DISP and regulatory requirements. To be successful as a CX Root Cause Manager, you should have experience with: • Conducting deep-dive analysis and translating insights into change, • Collaborating effectively across diverse stakeholder groups, • Great communication and interpersonal skills, • Using data and analytics to identify root causes and improve processes, • Driving measurable improvements in customer experience Some other highly valued skills may include: • Great proficiency in data analytics and visualisation tools (e.g. Python, SQL, Power BI), • Application of AI and Machine learning, • Experience and knowledge of Agile ways of working, • Experience in large-scale organisations and matrix environments You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. This role can be based in either London, Glasgow, Manchester or Northampton. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities • Development of customer level strategies & solutions that are tailored to customers’ needs., • Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys., • Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities., • Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey., • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product., • Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch., • Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively., • Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals. Assistant Vice President Expectations • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience., • Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Senior Software Engineer (C/C++)

2 days ago

Swanley

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. Home Communications is central to Sky's next-generation customer services. By delivering high-performance, stable broadband and seamless in-home connectivity, our products form the foundation for future service innovation. Integration across diverse technologies ensures Sky's award-winning products remain intuitive, high-quality, and impactful. This role sits within the fast-paced Connectivity Software team, part of Sky Home Communications. We lead development on the RDK WAN Manager and Broadband Application Framework-key components of the open-source RDK-B platform used in millions of broadband devices worldwide. As a Software Architect, you'll define the software component architecture for our connectivity products, ensuring robust, scalable design. You'll represent Sky in the RDK-B community, support continuous improvement, and collaborate with stakeholders across the business. A proactive mindset and commitment to quality are essential. You'll be part of a world-class team building cutting-edge, network-enabled products that empower Sky customers to stay connected and enjoy what they love-anytime, anywhere. What you'll do • Attend architecture calls to define user stories and document use cases in JIRA., • Define clear software interfaces to external modules and outline end-to-end deployment scenarios., • Contribute to feasibility assessments and delivery planning for proposed architectures., • Define and document software component architecture to support scalable, maintainable solutions., • Identify and implement technical changes required to meet specific project requirements., • Lead technical investigations, applying creative problem-solving and advanced debugging techniques., • Collaborate with third-party partners and suppliers to integrate their solutions into Sky's products., • Engage with the RDK-B community-leading working groups, proposing solutions, building consensus-and work closely with internal architects, hardware teams, and the Head of Department to drive innovation and transformation of the router stack.What you'll bring, • Strong software development experience in C/C++ on Linux, with a solid understanding of the software development lifecycle., • Expertise in software architecture for IP routers and network devices (VoIP, DSL, GPON, DOCSIS, Wi-Fi), and familiarity with protocols like TCP/IP, SIP, RTP, PPP, DHCP, IPv4/IPv6, OpenSync, OVS, TR-069, and WebPA., • Excellent communication skills, able to adapt technical detail to suit different audiences, and a collaborative mindset that supports team success., • Highly organised and self-motivated, thriving in fast-paced environments with the ability to manage multiple priorities effectively., • Creative and analytical thinker, with meticulous attention to detail and strong problem-solving and debugging skills., • Experience with RDK-B, Open WRT, or PRPL WRT is a significant advantage. Team overview Product Delivery Want to deliver brilliant products and unmissable entertainment that grips millions of households? Our 1000 strong, Product Delivery team does everything from developing innovative AI technology to creating the best HDR viewing experience for TV products. From Sky Go to Sky Q & Sky Glass, we take our products to the next level and make them more agile and reliable with every release. The rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesInclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space Brentwood This location takes some beating: we're practically in Brentwood station, which has regular trains to London Liverpool Street. If you find it easier to drive, there's some onsite parking, while Chatham Way car park is a short walk away. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Technical Architect

1 day ago

Shadwell

Systems Architect

2 days ago

Bexley

C/C++ Software Architect

5 days ago

Archway

Solutions Architect

1 day ago

Harringay

Software Architect

5 days ago

Islington

Software Architect (C/C++)

2 days ago

London

Mechanical & Electrical Engineer

2 days ago

London

Do you want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Underpinning the entire customer experience, Sky has extensive Mechanical and Electrical systems spread across many geographical locations. This role is to focus on the key aspects of M&E systems and ensure their correct operation and maintenance by providing a firm platform for business success. We're looking for a proactive and technically skilled individual who thrives in a business-critical environment. Ensuring the backbone of digital infrastructure remains secure, efficient, and resilient. What you'll do: • Maintain uptime by proactively servicing and monitoring mechanical and electrical systems to prevent disruption to Sky's operations., • Collaborate effectively with a skilled team of engineers in a data centre , high-performance environment., • U se Computer-Aided Facilities Management ( CAFM ) tools to manage and execute scheduled maintenance routines with precision and efficiency., • Operate in a business-critical setting, working on essential infrastructure including power generation systems, package chillers, and u ninterruptible p ower s upplies (UPS)., • Champion Sky's values by supporting safe working practices, ethical standards, and environmental sustainability initiatives., • Work Monday to Friday, with occasional requirements to backfill the shift team to maintain coverage and operational continuity. I ncluding occasional travel to other Sky sites . What you'll bring:, • Proactive mindset with a strong focus on keeping Sky 'on air' and delivering top-tier service., • Relevant technical qualifications ( e.g. BTEC, ONC, City & Guilds, F-Gas) and ideally an electrical or mechanical apprenticeship., • Hands-on experience with large LV electrical or chilled water-cooling systems in critical environments., • Working knowledge of AC split systems - a plus, but not essential., • Strong safety and environmental awareness , maintaining high operational standards., • Digital fluency , including CAFM systems and email for task and workflow management., • Clear communicator and team player , able to report issues and collaborate effectively., • Problem-solver with adaptability , attention to detail, and a drive for continuous improvement - including flexibility to travel and support out-of- hours work. Team overview UK Tech At the heart of Sky's digital transformation, UK Tech leads the strategy, design, and delivery of cutting-edge technology solutions. From AI and 5G to Cloud infrastructure, we harness the latest innovations to power Sky's fixed and mobile networks, elevate our web platforms, and evolve our CRM systems. We're a collaborative and forward-thinking team-welcoming, creative, and committed to simplifying complexity while always doing the right thing. Our work shapes the experiences of millions of customers, and we take pride in building products and services that truly make a difference. The core team consists of four engineers working a continental shift pattern, covering 12-hour day and night shifts. Their rotation follows a structured cycle: 6 days on, 4 off → 4 on, 6 off → 4 on, 4 off, repeating every 28 days to ensure continuous coverage. This role is designed to support the shift team during peak business hours, working Monday to Friday to align with Sky's busiest operational period. You'll collaborate closely with the shift engineers, providing technical support, continuity, and coverage when needed - including occasional backfill for shift duties. The Rewards There is a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: · Sky, for the TV you love all in one place · A generous pension package · Private healthcare · Discounted mobile and broadband Where you'll work Brick Lane Brick Lane is in the heart of the East End of London. It's part of a vibrant and diverse community; close to street food, cafes, and shops. The closest tube station is Aldgate East, and Liverpool Street is about a 10-minute walk. Inclusion & how you'l l work Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky. This is a site-based role located at one of Sky's critical operations centres . Due to the hands-on nature of the work and the importance of maintaining real-time infrastructure, remote or hybrid working is not available for this position. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Mobile Tyre Technician

3 days ago

Greenford

Are you an experienced Tyre Fitter/Technician looking for an exciting opportunity as a Mobile Tyre Fitter/Mobile Technician? Look no further! Within this role you will arrive at your local hub to collect your van and using the smart app, you will be guided through your daily route, being the face of the business meeting customers and carrying out technical work. This role would suit someone who is self-motivated and can work on their own and is forward thinking. By joining one of the UK’s largest automotive services and repair business as a Mobile Tyre Fitter / Mobile Technician, you will be rewarded with incentive lead training, bonus schemes and great career opportunities throughout the group. • £30,819.36-£31,871.84 per annum + bonus, • 4 days a week (alternative 5-day option available), • Earn extra with our refer a friend scheme – T&C’s Apply. Benefits Include: 5.6 weeks’ annual leave Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores Discounts on everything from groceries, shopping, insurance, days out, restaurants and more Family & Friends Discount Events Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme Financial planning support via Wagestream - access up to 30% of your salary in advance GP Access, 364 days a year, 24 hours a day Join the Share save scheme with a 20% discount on shares Health Cash Plan – to access wellbeing services and claim back healthcare costs Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords. Skills and experience • Experience in Tyre Fitting / Fast Fit, • A current valid driving licence, • Experience of meeting compliance standards across Health and Safety, • The drive to provide great customer experiences. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

HelpDesk Support Specialist

5 days ago

City of London

We’re looking for a HelpDesk Support Specialist to join a leading global social media tech company in London! If you have a passion for troubleshooting, a strong technical mindset, and enjoy providing top-notch support, this could be the perfect opportunity for you. Responsibilities: • Provide technical support for hardware and software issues., • Troubleshoot and resolve system functionality problems., • Perform remote software installations and assist with hardware setup., • Maintain accurate records of technical issues and resolutions., • Support Windows & Mac OS environments. Requirements: • 2-3 years of experience in IT helpdesk support or a similar role., • Strong problem-solving and customer service skills., • Knowledge of system troubleshooting, OS support (Windows/Mac), and hardware deployment., • Familiarity with Multi-Factor Authentication (MFA) solutions is a plus. Details: Location: London, onsite (5 days/week). Contract: 12 months. Hourly rate: £19.50 (8hrs per day) I Monday to Friday If you're looking for an exciting opportunity to work in a dynamic tech environment and enhance your IT support skills, I’d love to hear from you! Please APPLY NOW to take the next step in your career.

Senior Support Executive

5 days ago

City of London

Support Executive (Observability & Reliability Engineering) Location: London – Heathrow (Hybrid, 4 days onsite) Contract Type: 6-Month Contract Day Rate: £375 (Inside IR35) About the Role Our client, a top global organization, is seeking a Support Executive with strong experience in observability, reliability engineering, and cross-functional delivery coordination. In this role, you’ll ensure seamless digital experiences by implementing unified observability frameworks and optimizing service reliability across multiple product teams. You’ll collaborate with Digital Product, Engineering, and Operations teams to define SLIs, SLOs, and error budgets, implement AI-driven monitoring, and continuously improve incident response and system performance. Key Responsibilities • Drive a single-pane-of-glass observability approach for customer journey monitoring., • Coordinate release schedules and dependencies across multiple product teams., • Define and implement observability standards — metrics, dashboards, alerts, and SLOs., • Map and monitor end-to-end customer journeys to identify risks and performance issues., • Collaborate with DevOps, Engineering, and Operations to improve service reliability., • Integrate AI-driven analytics to predict incidents and reduce mean time to resolution (MTTR)., • Lead post-incident reviews and implement reliability governance processes., • Support automation of testing, monitoring, and deployment pipelines. Essential Skills & Experience • Strong DevOps engineering background with cross-functional collaboration experience., • Hands-on expertise with observability platforms such as Datadog or Splunk., • Solid knowledge of CI/CD, Terraform, CloudFormation, and automation frameworks., • Understanding of SLIs, SLOs, error budgets, and reliability governance practices., • Ability to turn technical signals into business-level customer insights., • Excellent communication skills for stakeholder and cross-team alignment., • Experience with incident management, postmortem analysis, and capacity planning., • Proven ability to develop synthetic and real user monitoring dashboards., • Familiarity with AI-based monitoring and anomaly detection tools. Desirable • Cloud and containerization experience (Kubernetes, Docker)., • Exposure to Agile/DevSecOps environments., • Experience supporting airline, e-commerce, or other high-availability platforms. If this is relevant to your experience, please apply with your CV and we will be in touch.

Senior D365 Developer - 12 month FTC

1 day ago

City of London

Our client, a leading Financial Institution, is looking for a Senior D365 Developer to join their team on a 12-month fixed-term contract. You’ll play a key role in enhancing the D365 platform, delivering customer-focused, resilient solutions that make a real difference for colleagues and customers alike. What You’ll Do: • Translate business requirements into working, user-focused solutions, • Design and develop C#, plugins, JavaScript, Power Apps, Power Automate, SSIS, and SSRS solutions, • Provide technical guidance and mentorship to junior developers, • Participate in SCRUM ceremonies and influence platform architecture, • Ensure solutions are aligned with strategy, secure, and future-proofed, • Identify opportunities to simplify processes and improve efficiency What You’ll Bring: • 5+ years D365 Developer experience (Sales, Service, Marketing modules), • Expert in Microsoft Dynamics 365, Power Platform, Azure integration services, DevOps (GIT, Azure DevOps, CI/CD), • Experience providing technical guidance on architecture, standards, and resilience, • Strong communication skills, able to explain technical concepts to non-technical stakeholders, • Proactive, collaborative, and passionate about user-focused design and high-quality delivery Hybrid – 2 days in London 12-month Fixed-Term Contract Apply now and I'll be in touch to discuss the role in further detail.

Senior Software Engineer

4 days ago

City Of London

Being a Senior Software Engineer at Privalgo We are looking for a dynamic and forward-thinking Senior Software Engineer. We need someone that can hit the ground running, remaining accountable as you work alongside a globally distributed team. As a Senior Software Engineer, you will work with our Architects and Product Team to bring designs to life. More specifically, you will demonstrate high-quality software development expertise, responsible for developing a secure, high-performance code. You will be confident with the software development life cycle (SDLC) from preliminary system design through to development, onto tests and deployment. We want someone who is passionate and remains curious, always asking why, and why not, and not afraid to have a voice. As a Senior Software Engineer, you will be a mentor to other less experienced developers, challenging the team to do better. When it comes to Technology initiatives, you’ll be proactive and contribute new ideas, keen to lead the development of new features, work on bug fixes and support issues when they arise, continually improving how we build our software. A customer-centric approach will underpin everything that you do, providing support to the client base as needed and always keeping our clients at the forefront to deliver a best-in-class service. Lastly, we want you to get to know the three pillars of our culture: ambition, accountability, and impact – to live and breathe it. Objectives (6-12 months) Software Design and Development • Take new feature documentation and tickets from the Product Team and develop high quality code, often leading the implementation of the feature ready for testing., • Work with the wider team to assist with sizing new features., • Participate and provide support to the wider software development team and client base. - Be responsible for developing new features and bug fixes., • Develop high-volume, high-performance, high-availability applications using proven frameworks and technologies., • Aid consistent use of shared platform components and technologies within Privalgo., • Contribute to best practice for application development. Troubleshooting & Debugging • Assist in writing unit and integration tests, within test environments to ensure code quality., • Assist in defining the team's technical strategy and advising on product roadmaps and migration plans to achieve strategic goals. Documentation • Take new feature documentation and tickets from the Product Team to implement new feature., • Write concise yet comprehensive technical documentation., • Assist the Team to explore and suggest appropriate technical solutions to achieve the required product features as well as monitoring technical progress against plans. While safeguarding functionality, scalability, and performance., • Be responsible for work quality, ensuring it meets the technical standards for all output., • Monitor work against the production schedule closely and provide progress updates and report any issues or technical difficulties on a regular basis. Skills & Experience Experience • 5+ years’ experience as a Software Engineer or Software Developer., • Demonstrable background in Computer Science, Computer Engineering or equivalent work experience., • Experience within the FX and payments industry is desirable. Skills • Strong knowledge of C# & .NET 6 or above and Angular., • Knowledge of Azure Cloud, in particular providing SaaS solutions., • Knowledge of object-oriented programs, SQL, web application development and writing secure and robust code., • Creating /maintaining accurate and current system documentation to serve as reference points for all staff and support future development of the system., • Write efficient, reusable and well-structured code., • Understand Object Orientated software development principles such as inheritance and polymorphism., • Knowledge of the software development process and related technologies., • Good knowledge of Design Patterns, Software Engineering Principles and Best Practice, • Knowledge of configuring and supporting Dynamics CRM including writing custom code is a benefit. You • Confident managing multiple projects, ensuring timely delivery of objectives. The pace at Privalgo is fast!, • Demonstrates ownership of assigned tasks, components, and the platform., • Strategic thinker with a track record of driving product innovation., • Solid analytical and problem-solving abilities. Makes data-driven decisions to build the best products and features., • Excellent communicator with professional demeanor, both written and verbally., • Can confidently collaborate with key stakeholders across the business., • An effective mentor, willing to coach less experienced members of the team. Challenges where necessary in the pursuit of what’s right for Privalgo., • Detail orientated. Consistently applies accuracy and attention to detail to any task at hand. • Start-up mentality: If the ball is falling, catch it!, • Embraces Privalgo’s culture, displaying ambition, staying accountable and making an impact! The hybrid life The development team is globally distributed and operates in multiple time zones. The Head of Technology Engineering and the wider business are based in London. As a business, we aim to be in the office together two to three times a week. It’s great for us to be united, bond and have fun whilst we work hard and show what we’re made of. We trust you to manage your week and stay responsible for your deliverables no matter where you are

Customer Success Manager

3 days ago

City of London

Customer Success Manager – Shoreditch 2 days onsite – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities • Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction, • Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement, • Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics, • Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals, • Develop and maintain customer success dashboards and performance reporting for leadership visibility, • Contribute to revenue growth through incremental expansion within existing accounts (not direct sales), • Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales, • Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings, • Represent the business with professionalism and credibility across client meetings and strategic reviews About You • 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment, • Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments, • Strong technical acumen to act as a bridge between clients and technical teams, • Excellent communication, organisation, and stakeholder management skills, • Commercially minded, data-driven, and comfortable analysing success metrics, • Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up, • Background with leading consultancies or digital solution providers (Capgemini, Deloitte, Accenture) is advantageous

Senior Consultant UKG Pro WFM (Kronos)

2 days ago

City of London

Infosys is seeking a Senior Consultant expert on UKG Dimensions experience with hands on experience in implementation, Development and Support. Your Role The position will primarily be responsible for creating the high-level design artifacts as well as detailed solution design, lead validation for all types of testing and support activities related to implementation/enhancements, deployments, validating requirements with product offerings, working with relevant stakeholders for product customization requests. Interface with key stakeholders and apply your Kronos domain and technical proficiency across different stages of the project including Requirements Elicitation, Application Architecture definition and Design. Required: • 8+ years of Information Technology experience, • At least 5 years of hands-on experience in Implementation, Development and Support projects related to Kronos WFC / WFD Applications., • Good experience in Kronos WFC/WFD with functional expertise in Timekeeping, Scheduling, Forecasting, Accruals, Attendance and Activities modules., • Experienced in interface development with WIM for WFC and for WFD with middle layers like Dell Bhoomi etc, • Sound knowledge of the various workforce management disciplines like Accruals, Attendance Tracking, Compliance monitoring, Employee Self Service, Leave Management, Overtime Management, Schedule Optimization, Work Authorization, Activity tracking for monitoring idle time, utilization, productivity and incentive pay., • Ability to drive and manage stakeholder communication Preferred • Practical Experience/Exposure and knowledge in Workforce Dimensions, • Experience on UKG Workforce Central configurations and process flows, • Direct client interaction experience during interactive phases like Requirements Gathering, Fit-Gap analysis etc., • Experience in common integration methodologies including WIM (Kronos), XML APIs, XML Imports, Web services and standard Import Tables., • Experience in data conversions using import tables, XML Imports with analyzing and debugging skills. Personal Besides the professional qualifications of the candidate we place great importance in addition to various forms personality profile. These include: • High analytical skills, • High customer orientation, • High quality awareness Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. “All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.” Role – Senior Consultant Technology – UKG Pro WFM (Kronos) Project Location – London Compensation – Competitive (including bonus)

Senior Project Manager

3 days ago

City of London

Senior Project Manager - Monolith Modernisation & Data Sovereignty Programme 6 month initial contract but likely to extend Market rate: Outside IR35 About the Role Our client has a 17-year-old monolithic application with significant Legacy complexity and a very large MySQL/Percona cluster hosted in AWS (EU Region). Increasingly, enterprise clients, especially in the US, require strict data residency (eg, all data stored exclusively in US regions), which the current architecture cannot support. The business is now embarking on a major transformation programme, aiming to: • Break apart the existing monolith into a more modular, service-oriented architecture (not necessarily full microservices, but decoupled enough to allow region-specific deployments)., • Redesign the data tier to enable multi-region data hosting, tenant-level segregation, and future compliance with data sovereignty laws. Key Responsibilities Programme Leadership • Lead the end-to-end planning and delivery of the monolithic application modernisation initiative., • Build and maintain programme roadmaps, resource plans, risk registers, RAID logs, and budget oversight., • Shape delivery methodology (Agile, hybrid, or phased transformation) suitable for a Legacy-heavy environment. Technical Transformation Oversight • Understand at a high level how monolithic systems work, the risks of refactoring them, and the paths to migrate toward modular architectures. Database sharding or regional replication Re-platforming or refactoring Legacy MySQL/Percona setups Ensure the programme aligns with AWS best practices for multi-region deployments and data handling. Data Residency & Compliance Delivery EU data sovereignty A clearly defined multi-region architecture Coordinate with external customers (including US corporations) to demonstrate compliance plans. Stakeholder Management • Act as the primary communication bridge between engineering, executive leadership, clients, and vendors., • Prepare and present executive-level updates, risk reports, and milestone tracking., • Manage cross-functional teams (DevOps, Data, Engineering, QA, Security). Risk & Dependency Management • Anticipate modernisation risks including:, • Data migration failures, • Downtime risks from refactoring the monolith, • Complex dependency chains within Legacy code, • Performance regressions, • Lead problem-solving and escalation when issues arise. Required Experience & Skills • Extensive experience in project/programme management with at least 3 major Legacy modernisation or cloud transformation programmes delivered., • Strong understanding of monolithic architectures and the challenges of modernising them (tight coupling, hidden dependencies, limited scalability, database centralisation)., • Experience with AWS, preferably including multi-region, data-sovereignty or regulated-data environments., • Proven delivery of programmes touching large relational databases (eg MySQL/Percona, sharding, regional replication, high-availability setups)., • Exceptional communication skills and ability to simplify complex engineering problems for non-technical leadership., • Familiarity with data protection (GDPR, CCPA, etc.) and enterprise customer requirements around data residency., • Experience leading teams in both Agile and hybrid environments. Nice to Have • Experience with SaaS platforms with large customer datasets., • Experience working with Percona MySQL clusters at scale., • Background with re-platforming Legacy PHP/Java/.NET monoliths (not required to code)., • Certifications: AWS Cloud Practitioner or higher, PMP/Prince2, Scrum Master.

Senior Product Owner

2 days ago

City of London

Senior Product Owner 📍 London | Hybrid | Full-time 💰 Salary: £60,000 – £70,000 per annum We’re looking for an experienced and strategic Senior Product Owner to lead the delivery of enterprise-scale technology solutions for a major UK organisation. This is an exciting opportunity to shape large-scale digital transformation, work with senior stakeholders, and make a measurable impact across a complex and fast-paced environment. As the voice of the customer, you’ll own the product vision from strategy through to delivery — defining roadmaps, driving cross-functional collaboration, and managing an annual capital spend of £1m–£3m. You’ll work closely with Technology Architects, Business Partners, and Service Managers to balance technical and functional priorities, ensuring every solution is fit for purpose and future-ready. This role sits at the heart of innovation, blending strategy, delivery, and technology leadership. ✨ Key Responsibilities • Define and deliver outcome-driven product roadmaps based on customer and business needs, • Lead the planning and execution of new products and continuous improvements, • Manage both internal and supplier teams to deliver high-quality results on time, • Partner with senior stakeholders to align technology delivery with strategic objectives, • Oversee capital planning and prioritisation of spend between £1m–£3m, • Collaborate with business change, service, and crisis response teams to resolve issues and optimise delivery, • Support the growth and capability of wider technology teams 🎓 Qualifications and Experience • Proven experience as a Product Owner or Senior Product Owner in a large enterprise environment, • Strong background in product management, technology development, or systems analysis, • Excellent stakeholder management and communication skills up to Director level, • Experience working in matrix organisations and managing supplier relationships, • Skilled in Agile delivery within complex enterprise settings, • Degree-level education and relevant professional qualifications preferred, • Experience in one or more of: Commercial Systems, Airport Operational Systems, APIs & Data, Enterprise Back Office, or Infrastructure 🌟 Benefits • Salary: £60,000 – £70,000 per annum, • Bonus: Target bonus of 12.5% of salary, with the potential to earn up to 25%, based on individual and company performance, • Pension: Automatic enrolment at 5% contribution with employer contributing 10%; maximum employer contribution of 12% when employee contributes 8%, • Life Assurance: Eight times basic salary for members of the pension plan (three times for non-members), • Income Protection: Available for members of the Defined Contribution pension plan in the event of long-term illness or injury, • Private Medical Insurance: Individual cover provided, • Share in Success Saver Plan: Annual savings plan with guaranteed returns and performance-related bonuses, • Travel Allowance: £4,000 annual travel allowance, • Annual Leave: 25 days plus 8 bank holidays, with the option to purchase up to 5 additional days per year, • ULEZ-Compliant Car Salary Sacrifice Scheme: Access to a new, fully insured and maintained vehicle through a tax-efficient scheme If you’re a forward-thinking Product Owner ready to lead impactful technology initiatives, shape strategic outcomes, and work at the forefront of enterprise transformation — we’d love to hear from you.

Junior Implementation Specialist | Mobile E-Commerce

3 days ago

City of London

Junior Implementation Specialist at Venn Apps Are you ready to shape the future of e-commerce? Join Venn Apps and help build the next generation of mobile shopping experiences! 🚀 Join a rapidly scaling e-commerce mobile app startup 📱 Help bring renowned brands like Represent Clothing, Motel Rocks, Never Fully Dressed, and TOTEME to life through cutting-edge technology 🌐 Work with international retailers across the UK, Europe, Australia, the Middle East, and the USA 🌟 Receive direct training from company co-founders and a team of industry insiders About Venn Apps At Venn Apps, we build incredible e-commerce mobile apps for Shopify merchants. Our platform brings brands to life, ensuring businesses provide the best shopping experiences to their mobile customers. With over three decades of collective experience, we've created B2C apps that have scaled to millions of users. The Role As a Junior Implementation Specialist, you'll play a crucial role in setting up and maintaining our clients' mobile apps. You'll be the bridge between clients and our powerful app creation tools, ensuring continuity between websites and mobile apps - a core differentiator of Venn Apps. What We’re Looking For: • Strong communication and customer service skills, • Technical aptitude and ability to learn quickly, • Problem-solving attitude with troubleshooting ability, • Quality focus with sharp attention to detail, • Organisational skills to handle multiple priorities, • 1-2 years of work experience in a cross-functional team, • Previous experience in a tech environment Key Responsibilities: • Learn the Venn Apps platform in-depth to provide excellent technical support, • Manage support requests end-to-end via Intercom, Slack, and email, • Collaborate with project teams to implement asset updates and changes, • Prepare new client applications for launch, • Perform QA testing and troubleshoot issues, • Utilise JSON and text editing tools to update projects Why Join Us? • Work with cutting-edge mobile app technology, • High levels of responsibility and ownership, • Collaborate cross-functionally with talented teams, • Learn and develop technical proficiency, • Opportunity to grow along with our rapidly scaling startup We are looking for someone passionate about providing an excellent client experience. Technical skills are important, but a client-focused growth mindset is crucial! 🏖️ Benefits • Competitive salary at going market rates £25,000-28,500 per annum dependant on experience, • 33 days paid holiday, • We are an early-stage startup so your work will have a huge impact, • Flexible working arrangements, • We provide all employees with the best tools they need to excel at their job, • Office in the heart of Mayfair, London, • Regular company socials and events (we even have a fully stocked fridge for our weekly all-hands meetings where we celebrate the weeks’ wins), • We are an equal-opportunity employer and value diversity, • Direct training from the co-founders of the business, • You will be joining a vibrant, fun, and rapidly growing team of passionate and talented individuals. Interview process • Initial Phone Screen -Case - Problem Solving / Task -Conversation with a member of the cross functional team • Interview with founders

HubSpot System SME | Real Estate - Asset Management | London | Up to £40K + Benefits

2 days ago

City of London

HubSpot System SME | Real Estate - Asset Management | London | Up to £40K + Benefits A HubSpot System SME needed for a growing dynamic organisation is seeking a skilled HubSpot Systems Assistant to support, configure and optimise its internal SaaS platforms, with a strong focus on HubSpot CRM. This role works closely with Sales, Marketing, Customer Success and Operations teams to ensure systems are configured effectively, data remains accurate, and users are supported in getting the most value from the tools available. The HubSpot position involves daily collaboration with internal stakeholders, supporting integrations, managing user access, and continuously improving system workflows to enhance business efficiency. It offers wide exposure across the business and the opportunity to play a key role in shaping how data and systems support growth. The HubSpot System SME Role: The HubSpot Systems Assistant will take ownership of HubSpot CRM configuration and platform management. They will build and adjust pipelines, workflows, dashboards and reports, ensuring the system reflects real business processes. In this role, they will manage user accounts and permissions, maintain data integrity, and act as the primary point of contact for system-related queries and enhancements. They’ll support integrations with other business tools and document configurations and best practices to ensure long-term scalability. The role will also involve user enablement, training colleagues on how to make best use of the platforms and introducing improvements as new features become available. Acting as a HubSpot SME this role is ideal for someone who enjoys problem-solving, collaborating and improving the way teams work. If you are passionate about enabling people through better systems and working in a role where your work has visible business impact, this is an excellent opportunity. Details of this HubSpot Systems Assistant Role: 💰 Paying up to £40,000 + Benefits 📍 Oxford Circus - 5 days per week in office 🧑 💻 Experience with SaaS / CRM platforms required - HubSpot is a must Essential Skills: • Strong hands-on experience administering and configuring HubSpot CRM (Sales Hub, Marketing Hub or Service Hub)., • Ability to translate business needs into structured system configurations (pipelines, workflows, reporting etc.)., • Experience managing user permissions, roles, and system access control., • Solid understanding of business processes across Sales, Marketing and/or Customer Success., • Experience maintaining data quality (imports, deduplication, compliance)., • Basic understanding of integrations and APIs., • Strong communication skills, particularly when supporting or training non-technical users., • A proactive approach to problem-solving and process improvement. Desirable: • HubSpot Administrator or HubSpot Solutions Partner certifications., • Experience administering additional SaaS platforms., • 2+ years in a systems admin, CRM admin or revenue operations role. If you are interested in this HubSpot Systems Assistant position, please send your CV via this advert or directly to

Network Support Engineer - £132k

5 days ago

City Of London

Join a pioneering organisation that’s redefining the future of enterprise networking. This is not your standard support role - it’s an opportunity to work at the forefront of next-generation network infrastructure, tackling some of the most complex and unique network challenges in the industry. You’ll operate across every layer of the stack - diagnosing and resolving intricate problems, influencing product direction, and sharpening your skills in an environment where no two challenges are the same. If you’re the type of engineer who thrives on variety, problem-solving, and technical depth, this is where your career accelerates. Responsibilities: • Provide consistently high-quality technical service to customers, earning trust through accuracy, responsiveness, and results., • Deliver actionable product feedback and insights to engineering teams, shaping the next generation of networking technology., • Troubleshoot and resolve complex issues across routing, switching, security, and wireless networks., • Manage and support large-scale enterprise customer environments, primarily remotely., • Identify, document, and escalate product bugs with precise reproduction steps., • Produce and maintain clear documentation, knowledge base content, and feature requests., • Mentor peers, improve internal processes, and contribute to technical excellence across the organisation. Skills / Must Have: • Strong all-round networking expertise - Routing, Switching, Security, and Wireless., • Fluent across WAN/LAN, DNS, and network performance fundamentals., • Hands-on experience troubleshooting and supporting complex enterprise environments., • Confident communicator with excellent problem-solving and analytical skills., • Calm under pressure, thrives in fast-paced, evolving environments., • Strong documentation, collaboration, and process improvement mindset. Benefits: • Work with cutting-edge, proprietary network hardware and software developed in-house., • Be part of a culture that values deep technical skill, autonomy, and impact., • Collaborate with some of the brightest minds in modern networking and cloud infrastructure., • Hybrid working model - office collaboration Tuesday to Thursday., • Competitive compensation, benefits, and long-term career growth. Salary: £132,000 per annum Location: City of London - Hybrid – Office-based Tuesday, Wednesday, and Thursday

Remote Service Desk Engineer

3 days ago

City of London

Remote Service Desk Engineer Location: Remote Contract Type: Full-Time Primary Shift: • Monday to Friday, 07:00am – 1pm and standby 6:30-11pm, • Focus on backup checks and monitoring alerts The Company Syntax Integration is a Managed Services Provider based in central London, primarily serving clients in the financial, property, and investment sectors. Job Responsibilities Daily Operations: • Perform comprehensive backup checks and monitor customer alerts daily., • Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: • Respond to customer calls and tickets., • Ensure prompt resolution or escalation as needed. On-Call Support: • Be on standby for out-of-hours calls and tickets during designated on-call shifts., • Address urgent issues requiring immediate attention during on-call hours. Customer Interaction: • Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: • Maintain accurate records of all incidents, service requests, problems, and resolutions., • Follow internal and external procedures for documenting work. Technical Skills Required • Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive for Business)., • Experience managing devices and remote systems using tools like Intune, Datto RMM, and TeamViewer., • Strong skills in Windows Server OS, Windows/MacOS troubleshooting, and hardware diagnostics for laptops/desktops., • Familiarity with backup and disaster recovery tools like Azure, SkyKick, Barracuda, and Spanning., • Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Practical knowledge of: • DNS, DHCP, Active Directory, Hyper-V, Exchange, WDS., • File and folder security management., • Smartphone troubleshooting. Soft Skills Required • Experience working on an IT Service Desk., • Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management)., • Excellent verbal and written communication skills., • Strong problem-solving abilities and customer service focus., • Professional telephone manner and customer-facing demeanour., • Ability to prioritise tasks and work under pressure to meet deadlines., • High attention to detail, self-motivated, organised, and capable of multitasking.

Software Engineer

3 days ago

City of London

Forward Deployed Engineer - Palantir - London - Hybrid - £50,000 - £75,000 My client are a rapidly growing company in the B2B Software as a Service (SaaS) space. This client are looking for a Data Engineer to join their expanding team in London. They believe the future of B2B SaaS is about delivering tailored, dynamic solutions for their clients, rather than implementing static tools. This is where you come in - you'll be working within a team who believe value is created not just in the codebase, but in the implementation layer - making this role ideal for someone who thrives in dynamic, customer-facing environments. Salary and Benefits • Salary of £50,000-£75,000 + share options, • Hybrid working: 2-3 days per week in London office, • 25 days annual leave plus bank holidays, • Strong pension scheme, • And many more Role and Responsibilities • Adapt and deploy a powerful data platform to solve complex business problems, • Design scalable generative AI workflows using modern platforms like Palantir AIP, • Execute advanced data integration using PySpark and distributed technologies, • Demonstrate high level of technical programming proficiency in SQL and Python, • Collaborate directly with clients to understand priorities and deliver outcomes Requirements • Strong skills in PySpark, Python, and SQL, • Ability to translate ambiguous requirements into clean, maintainable pipelines, • Quick learner with a passion for new technologies, • Experience in startups or top-tier consultancies is a plus Nice to Have • Familiarity with dashboarding tools, Typescript, and API development, • Exposure to Airflow, DBT, Databricks, • Experience with ERP (e.g. SAP, Oracle) and CRM systems If you’re interested, get in touch ASAP with a copy of your most recent and up-to-date CV and email me at or you can call me on 0191 300 1232. Please Note: This is a permanent role for UK residents only. This role does not offer Sponsorship. You must have the right to work in the UK with no restrictions. Some of our roles may be subject to successful background checks including a DBS and Credit Check. TRG are the go-to recruiter for Power BI and Azure Data Platform roles in the UK, offering more opportunities across the country than any other. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, the London Power BI User Group, Newcastle Power BI User Group and Newcastle Data Platform and Cloud User Group. To find out more and speak confidentially about your job search or hiring needs, please contact me directly at

Network Operations Engineer - Gatwick area

3 days ago

City of London

Who We Are CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike. Role Overview We are looking for an experiencedengineer, required to work as a hybrid Network Engineer for a well-known customer in Crawley, working as part of an onsite team the role will be to provide Network Infrastructure support across a large client campus. Role is primarily responsible for Cisco IP Telephony (Voice) but also covers network and minor Firewall duties in the future after training. You would work within a small team to jointly cover the core shift hours between 07:00 & 19:00, Monday to Friday (07:00-15:00, 09:00-17:00 & 11:00-19:00) The role assists in managing a customer environment, extends to upgrades & involves some project activities as required. This role includes a requirement to provide Out of Hours cover as part of a scheduled rota. The tasks will include (but not limited to): • Network equipment installations and support., • Troubleshooting hardware and firmware issues on all networking & telephony infrastructure (main focus is voice)., • Being part of a wider team to support user issues and queries. (your role will be a first responder for customer logged faults), • Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM., • Adhering to strict policies and processes around security and data protection., • Ensuring SLA requirements and Customer Satisfaction metrics are on or above target., • Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system., • Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams., • Maintenance of Unity Connection (Voice Mail), • Have experience/understanding of UCCX (desirable), • Familiar with SIP Trunks and VoIP/CUCM call routing, • Working with network management tools (NMS systems) Required skills and attributes • Minimum of 3 years IP Telephony & Cisco CUCM support experience, • Cisco and non-Cisco (third-party) endpoints, • Cisco SBCs with integration and SNR/Unified Mobility support experience, • MS-Teams Direct Routing integration, • Proven networking background (4 years), • Knowledge of network equipment from many of the following vendors - Cisco, HPE/Aruba, • Experience of IT incident management, • Exceptional customer service skills including the ability to simplify technical detail, • Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines, • Flexible to workload requirements, • Be able to produce Documents and Guides, • Confident, collaborative working style and able to interface well with people of all levels, • Proactive approach to working activities & supporting colleagues, • Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership, • Must be able to pass security clearance checks and provide a verified record of past employment. Desirable skills: • Any APD Cortex support experience would be of interest, • Network Management: HPE IMC and Solarwinds, • Aruba / HPE Network knowledge, • Palo Alto & Fortinet FortiGate firewalls experience advantageous., • ITIL Service Management Foundation., • Fluke & other cable test equipment, • Any previous experience of enterprise networks would be a benefit #SuccessThroughPeople #WeDeliverTheDifference Visit our privacy policy here: And here you can access to our GDPR policy: Be challenged. Be inspired. Help us deliver the difference. At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.

Python Developer

2 days ago

City of London

Back End Engineer Location: Hybrid (London-based office – 2 days per week) Salary: Up to £70,000 Overview We’re looking for a Back End Engineer to join a growing digital team working on exciting projects in the automotive industry. The company is part of a large global group and is focused on building modern tech solutions that improve the customer experience and help retailers deliver great service. You’ll be part of a friendly, collaborative team where you can share ideas, learn from others, and make a real impact on the products being built. What you’ll be doing • Building and maintaining scalable and reliable backend services, • Working closely with Product, Design and Sales teams, • Helping choose and improve the tools, frameworks, and processes we use, • Taking part in code reviews and sharing ideas with the team, • Continuously improving how we work in an Agile environment Tech stack Python | FastAPI | Django | AWS | Kubernetes | Terraform | PostgreSQL | OpenSearch | GitHub What we’re looking for • Strong experience building backend systems, ideally with Python, • Good understanding of databases, data structures and SOLID principles, • A problem-solver who enjoys working collaboratively, • Someone who can communicate technical ideas clearly, • Keen to learn, share ideas and improve how we do things What you’ll get • Competitive salary + performance bonus, • 28 days’ holiday plus bank holidays and your birthday off, • Private medical insurance and wellbeing support, • Learning and development opportunities, • Hybrid working (mix of office and home), • Supportive team culture and regular socials Summary If you’re a back end engineer looking for a role where you can grow, make an impact, and work on meaningful projects in a supportive team, we’d love to hear from you.

Senior Modern Workplace Engineer

1 day ago

City of London

Overview We are seeking a highly skilled and experienced Senior Modern Workplace Engineer to join our dynamic IT team. This pivotal role involves designing and implementing cutting-edge workplace solutions, managing technical support tickets, and leading the delivery of new projects. The successful candidate will bring a minimum of five years’ experience in modern workplace roles or as a senior systems engineer, with a strong focus on Microsoft Intune and related technologies. Key Responsibilities • Design and implement key business and IT projects within a large enterprise environment, • Lead and implement new workplace technologies from concept to completion, collaborating with stakeholders and managing timelines., • Implement and maintain enterprise level OS, device and mobile configurations (Windows and Apple), • Script solutions and automate tasks using PowerShell, • Creating, updating and deploying applications through Microsoft Intune, • Maintain and support the Microsoft 365 ecosystem within the EMEA region, • Provide technical support to resolve tickets, troubleshooting issues, and providing expert guidance to end-users and other team members., • Evaluate existing solutions, recommend enhancements, and stay abreast of emerging technologies to drive innovation within the organisation., • Create and maintain comprehensive documentation for system designs, configurations, and procedures., • Work closely with global IS teams, internal stakeholders, and third-party vendors to deliver seamless workplace experiences., • Proactively identify opportunities to improve our security posture, working with global security teams for best practices. Required Skills and Experience • At least five years’ proven experience in a modern workplace engineering role or as a senior systems engineer., • Demonstrable expertise in designing and deploying OS upgrades using tools such as Autopilot and Microsoft Deployment Toolkit (MDT), • Strong understanding of modern workplace technologies including Microsoft 365, Windows Hello for Business, Azure Active Directory, Entra, Intune and endpoint management., • Proficient in troubleshooting complex technical issues and providing effective solutions., • Experience in configuring and managing conditional access policies. Demonstrable experience of Entra ID, • Experience in configuring and maintaining Windows Updates for Business (WUfB), • Experience producing and maintaining Powershell scripts to automate tasks and drive efficiencies, • Experience using Service Management tools e.g. ServiceNow, • Excellent communication and stakeholder management skills. Qualifications • Advanced Modern Workplace certifications including MD-102 or MS-102 are required, • Knowledge of Agile, ITIL practices and service management., • Exposure to DevOps methodologies and tools., • Ability to manage and optimise storage solutions., • Analytical thinker with a passion for technology and innovation., • Strong problem-solving skills and attention to detail., • Collaborative team player able to work independently and mentor junior staff., • Commitment to delivering high-quality solutions and exceptional customer service. Location & working patters Based in London or Bracknell, with hybrid working arrangements and occasional travel as required.

Senior Functional Consultant - Dynamics 365 CE (D365 CE)

2 days ago

City of London

Senior D365 CE Functional Consultant London / Flexible (UK) Full-time, Permanent Leading Microsoft Solutions Partner (No sponsorship can be offered) - Must be SC Cleared or SC Clearable As a Senior D365 CE Functional Consultant, you will lead the design and delivery of Dynamics 365 CE solutions, working closely with clients to understand business needs and translate them into scalable, high-value outcomes. You’ll be involved across the full project lifecycle—from discovery and solution design through to configuration, testing, training, and go-live support. This is a senior, client-facing position where your expertise, consultancy skills, and leadership will directly influence project success and contribute to our continued reputation as a trusted Microsoft partner. Key Responsibilities • Lead the functional design and end-to-end delivery of Microsoft Dynamics 365 CE (Sales, Customer Service, Field Service, Marketing) solutions., • Conduct workshops, gather requirements, and produce high-quality documentation., • Configure D365 CE and Power Platform components in line with best practices., • Work closely with technical teams to ensure solutions are optimised, scalable, and aligned with architectural standards., • Provide guidance, mentorship, and support to junior consultants., • Support pre-sales activities, including solution demonstrations and proposal input., • Champion continuous improvement, industry best practices, and the Microsoft roadmap. About You • Strong experience implementing and configuring D365 CE / Dynamics CRM across multiple full-lifecycle projects., • Deep understanding of CE modules (Sales, Customer Service, Field Service, Marketing) and related business processes., • Knowledge of Power Platform capabilities (Power Apps, Power Automate, Dataverse)., • Excellent communication, workshop facilitation, and stakeholder-management skills., • Ability to translate business requirements into compelling solution designs., • Microsoft certifications (e.g. MB-210, MB-230, PL-200) are highly desirable. The offer: • The opportunity to work with a leading Microsoft Solutions Partner delivering cutting-edge transformation projects., • A collaborative culture that encourages innovation, autonomy, and career development., • Access to the full Microsoft technology stack and continuous certification pathways., • Competitive salary, performance bonus, and comprehensive benefits package., • Flexibility to work in a hybrid or remote model.

Associate | Data

4 days ago

City of London

Job Title: German speaking sustainability data analyst (Associate | Data) Duration: Permanent Hours: Full time 36.25hrs per week Location: London, UK Line Manager: Manager | Data Task Manager: Various - Task/Activity Dependent Hybrid work pattern: flexibility to work from home 2 or 3 days per week. Salary: £30K - £35K depending on experience with 10% discretionary bonus based on total company revenue performance and new business generation. Company Background Considerate’s mission is to help hospitality businesses become measurably and inspiringly more sustainable. We achieve this through a combination of innovative technology tools, advisory services, and first-class customer service. Through our sophisticated environmental data management system, Con-Serve™, designed specifically for the hospitality sector, we allow hospitality businesses to monitor, analyse and improve their environmental performance, while saving costs and reducing inefficiencies in their operations. Con-Serve™ is certified as ISO 50001 compliant and allows for a correlation of consumption to other metrics such as hotel’s occupancy, restaurant’s food covers or outside temperatures. Considerate Group provides data-driven advisory services to the hospitality sector, covering the environmental, social and governance dimensions of sustainability. This includes, but is not limited to, developing holistic ESG strategies, delivering workshops and professional seminars, creating sustainability toolkits, and corporate sustainability reporting. As a B-Corp, Considerate Group opposes any form of less favourable treatment of employees or job applicants on the grounds of sex, marital status, race, colour, nationality or ethnic origin, disability, religion, gender reassignment, sexual orientation or age. Responsibilities Sustainability Data Analyst Work • Assist with new client account ‘onboarding’ on to the Con-Serve™ platform, including the upload of any historical data, • Assist in delivering training sessions to all Con-Serve™ users, to ensure effective use of the platform and associated services, • Provide ongoing management of user accounts, including assisting clients with data uploads, setting up data automations, advising clients on missing or inaccurate data sets through regular review of account information, support calls, and client-relationship management (focus on French-speaking clients, but not exclusively), • Support in conducting detailed technical analysis of clients’ data in various formats covering topics of energy, water, waste, and carbon, • Write bespoke reports using provided templates, • Support delivery of environmental, social, governance (ESG) and carbon footprint reporting, • Assist with sustainability related research, both internally and externally, • Handle small clients’ work and support advisory projects as a project and account support Business Development • Support the business development manager in research and data collection for potential new leads to target., • Assist in preparing business development proposals and marketing collateral tailored to potential clients, • Collaborate with the senior team to conduct market research and support outreach campaigns, • Contribute to presentations and pitches for new business opportunities, particularly with German/French-speaking clients, • Work with the data team to identify business development opportunities for Considerate Group’s data platform, Con-Serve™, • Support the update of information in the CRM platform Requirements Required experience & interests • University degree (relevant engineering discipline, environmental science, sustainability, hospitality, business studies), and/or equivalent work-based experience, • Passionate about sustainability and hospitality, • Fluent written and spoken English and German Essential • Passionate about sustainability and driven to create measurable impacts in the hospitality sector, • Strong communication skills with an ability to explain complex ideas in simple terms, including:, • Ability to write reports, • Unwavering attention to detail, • Flexible and able to work in a fast-changing environment, • Adaptable to a variety of tasks and changing priorities, • Self-driven and reliable, • Ability to take direction from senior staff and deliver tasks in a timely manner, • Resilient with a positive approach, • Ability to work with Microsoft Office suite tools (Word, Excel, PowerPoint) Desirable / Additional Skills • An additional language: French, Arabic, Spanish, Italian, • Direct experience working in hospitality operations and/or management, • Direct experience working with environmental and sustainability data, • Ability to work with scripting/coding languages such as R, • Understanding of the key resource consumption considerations in the built environment, • Understanding technological or operational interventions designed to meet ESG/carbon reduction strategies, • Understanding of communication processes and social media Sustainability We were B Corp accredited in 2020 and renewed our 3-year certification in 2023, increasing our points from 80.2 to 92.8 points. As a company we have voluntarily met rigorous standards of environmental, social and governance benchmarks, concentrating on the culture we create for our workers and the local community whilst ensuring our people have a great place to work. We want to be part of movement of businesses, balancing people, planet, and profit. We run a dedicated award scheme for all our employees. We pride ourselves on recruiting the best people and if you like the sound of the role at Considerate Group and feel you could add something to our business, we’d love to hear from you. Company Benefits Why work for us? Company Benefits • Monthly 1-2-1’s, • Quarterly performance reviews, career pathway planning, • Health Shield hospital cash plan, • Health Shield 24 hr Counselling support, • Working abroad for up to 2 weeks a year, • 25 days holiday + loyalty bonus 1 additional day per year (up to 30 days max), • Volunteering day/s, • ERG groups, • Regular training programme, • Work from home equipment allowance, • Complimentary stays in client hotels, • Ethical pension scheme and annual financial pension review, • Hybrid working 2/3 days a week from home, • Discretionary Annual bonus, • Quarterly Staff Awards scheme and daily Emerald Recognition Award program

Onsite IT Support EUC Engineer - London

2 days ago

City of London

.Job Purpose The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits. Operation Roles and Responsibilities ❖ Technologies : Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products –Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN/WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities. ❖ IT Tools – SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) • • Basic experience in IT industry, • • Good client management & communication skills, • • Good Understanding of ITIL concept & Service Now, • • Computer OS/Peripherals troubleshooting. Asset/Inventory Management, • • Ensure tickets are updated on time and adhere to required SLA., • • Handling different PC operating systems (Windows 7, 10), • • Handling end users' incidents and IMAC requests using Service NOW ticketing tool, • • Performing Hardware/Software installation (understanding of deployment tools like SCCM), • • End-user support – Break fix & Service Requests, • • Desktop/ Laptop/Network Printers Management., • • Basic AV support for conference room& internal events using MTR (Microsoft Teams Room), • • Image Deployment using SCCM & Auto Pilot, • • VDI technologies Citrix Xendesktop, Azure cloud PC., • • Laptop AV/endpoint security Management for Mcafee, Cortex XDR., • • User Data Management (OneDrive, Office 365), • • Refresh of old asset from windows 7 to windows 10., • • MTR Video conference support for meeting room and events., • • Vendor coordination for hardware/spare replacement, • • Incident Management, service Request management, asset Management, • • Support Queue Management to avoid and SLA misses, • • Ability to work independently and in a team environment., • • Ability to communicate well with internal and external contacts., • • Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams., • • Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database., • • Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices., • • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes., • • Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe., • • Responsible for successful deployment and upgrades of laptops & workstations., • • Ability to work independently and in a team environment.

D365 CE Functional Consultant

1 day ago

City of London

D365 CE Functional Consultant Start: ASAP Duration: 6-12 months Location: remote to start, must be accessible to London ad hoc Rate: negotiable DoE We are seeking an experienced Microsoft Dynamics 365 Customer Engagement (CE) Lead Consultant for a contract engagement. The successful candidate will guide clients through end-to-end D365 CE implementations, lead functional design, and coordinate delivery teams to ensure high-quality outcomes. Key Responsibilities • Lead requirements gathering, functional workshops, and solution design., • Produce functional specifications, process maps, design documents, and project scope materials., • Configure, test, and demonstrate D365 CE functionality across multiple modules., • Oversee System Integration Testing, UAT, cutover and go-live activities., • Mentor junior consultants and contribute to methodology, tooling, and best-practice development., • Collaborate with project managers to manage risks, issues, and reporting., • Support presales activities, including estimates, tender responses, and client demonstrations., • Advise clients on CRM best practices and user experience improvements., • Assist with technical architecture discussions, integrations, customisations, and reporting., • Work with training teams to deliver end-user and super-user training. Required Skills & Experience • Extensive experience as a CE Functional Lead or Senior Functional Consultant., • Multiple end-to-end D365 CE implementation projects delivered., • Strong understanding of Agile and Waterfall delivery approaches., • Expert knowledge of at least four CE modules (e.g., Sales, Service, Field Service, PSA, Social Engagement, USD, MS Portals, Gamification)., • Experience with SharePoint integration, Power Pages, and Azure DevOps., • Excellent communication and stakeholder management skills at all organisational levels., • Ability to lead functional teams across onshore/offshore models., • Strong capability in Microsoft Project, Excel, Word, Visio, SharePoint., • Solid understanding of PowerApps, Power Automate, CDM, and Power BI., • CE Certifications required., • Sector experience in Financial Services is preferred.

Embedded Engineer

2 days ago

Sunbury-On-Thames

Embedded Engineer – Engineer, developer, Embedded Systems, ESP32, iMX 8, iMX9, SoCs, SPI, I2C, RS232, RS485, Modbus, BACnet, Ethernet, Embedded C, C++, FreeRTOS, JIRA, Github, Confluence, embedded, Electronics Engineering, debugging, source code tool, bug tracking tool, technical, building applications, embedded platforms – Sunbury – 2-3 days a week on site - £250-£260 a day outside IR35 This role Requires a bachelor’s or foreign equivalent degree in Computer Science, Electronics Engineering or a related field and 4+ years of experience in the position offered. Requires at least 2 years of experience in building applications using embedded platforms and FreeRTOS. Also required 4+ years of experience in embedded software development with good debugging skills & experience in performance enhancements of embedded applications. Should have exposure to source code management tool, bug tracking tool, and build environment. Key Skills & Experience: • Requires in-depth knowledge and experience of embedded systems, • Solves complex problems; takes a new perspective using existing solutions, • Works independently; receives minimal guidance, • Acts as a resource for colleagues with less experience, • Represents the level at which career may stabilize for many years or even until retirement, • Contributes to process improvements, • Typically resolves problems using existing solutions, • Provides informal guidance to junior staff, • Works with minimal guidance Responsibilities: • Design and development of real time embedded software/firmware for platforms like ESP32, iMX8, iMX9 or similar platforms running bare metal or FreeRTOS., • Analyse domain specific technical or low-level requirement and modification as per end customer or system requirement & participate in software design, • Perform software testing including unit, functional and system level requirement including manual and automated, • Document technical deliverable like software specifications, design document, code commenting, test cases and test report, Release note etc. throughout the project life cycle., • Develop software solutions from established programming languages or by learning new language required for specific project., • Develop new approaches to complex design problems Tools/Technology: • Embedded Systems, • ESP32, iMX 8, iMX9 or similar SoCs, • Low level interfaces SPI, I2C, RS232, RS485, Modbus, BACnet, Ethernet, • Embedded C, C++, • FreeRTOS, • JIRA/Github/Confluence Location: Sunbury Candidates must be eligible to work in this country. Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite, EPM and other ERP resources to both end users and to product suppliers/authors. Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills. If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: ___ If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website:

ServiceNow developer

3 days ago

City of London

Job Title: ServiceNow Developer Location: London, Manchester or Birmingham Level: Associate Manager/Specialist Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK). Note: The above information relates to a specific client requirement Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a team: A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Accenture is recognised as the No 1 Service Partner globally due to our work on delivering the most complex, innovative and impactful ServiceNow solutions in the world. The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realizing the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. As a ServiceNow Developer, you will: • Develop, customize, and maintain ServiceNow applications, modules, and integrations., • Collaborate with cross-functional teams to understand business requirements and translate them into effective technical solutions., • Design, develop, test, and implement ServiceNow solutions following industry best practices., • Troubleshoot and resolve issues related to ServiceNow applications and integrations., • Stay current with the latest ServiceNow releases and actively contribute to continuous improvement initiatives., • Be process-oriented, valuing structure and organization over chaos., • Be comfortable seeking support and guidance from peers and Subject Matter Experts when necessary. We are looking for experience in the following skills: • Knowledge and experience working with ServiceNow in Development, • Experience in 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.), • Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services, • Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP), • Security Clearance is desirable, or the ability to obtain SC clearance is required. What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at ___. Accenture is an equal opportunities employer and welcomes applications from all sections

Onsite Maintenance Engineer

2 days ago

City of London

Job Summary The AVI-SPL Onsite Maintenance Engineer will provide on-site AV support at a designated customer location, working in close partnership with the customer, AVI-SPL management, Global Helpdesk, and the wider regional support team. While part of a distributed team, the senior engineer will operate both independently and as part of a team must be proactive, self-starting, and committed to delivering a world-class customer service experience. This person will be a senior engineer in the wider regional customer team based at the London campus. They will be responsible for preventative and break-fix maintenance on an AV estate which ranges from standard meeting rooms to complex auditoriums and broadcast solutions. They will providing service and repairs of Morgan Stanley’s audio visual and integrated conference room components / equipment. This role interfaces directly with Morgan Stanley daily and his / her responsibilities include maintaining daily functionality of all audio visual and integrated conference rooms. Essential Duties and Responsibilities: • Responsible for identifying defective or failed equipment and take ownership to resolution, • Management of small projects work as defined in the scope of services, • Interacting with client and providing technical reports, • Highlighting to the client and team lead immediately any issues that may impact the Morgan Stanley multimedia estate, • Work with Morgan Stanley support departments and Supplier Account Managers to provide proper resolution options, • Plan and execute small projects from a technical point of view, • Interface with original equipment manufacturers, developers, engineers, and project managers to provide resolutions for highly complex systems, • Perform remote troubleshooting for local and regional offices, • RMA Hardware in line with asset management guidelines, • Complete familiarity with, and adherence to, standard business practices and procedures., • Responsible for identifying defective or failed equipment and take ownership to resolution, • Work with Customer support departments, AVI-SPL Global Helpdesk, AVI-SPL support teams and AVI-SPL Account Team to provide proper resolution options., • Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components, • Adhere to and understand local safety standards for all site duties, eg Manual Handling, Working at Height, Health and Safety training. Other duties assigned as needed Skills and Abilities: • Provide technical leadership for the onsite maintenance team., • Perform network troubleshooting to diagnose static and dynamic IP addresses Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback., • Gather and analyse system logs and system settings for codecs, control systems, mixers, and complex broadcast equipment as needed., • Perform bench repairs on faulty hardware where possible., • Excellent communication skills., • Strong analytical and problem solving skills., • Ability to prioritise tasks and be able to work under pressure., • Able to take ownership and be accountable. Education and/or Experience: • Minimum of 3 years in an AV Service or engineering role, • Trained to the minimum levels as set out in the training matrix in the scope of services, • Proven experience in audio-visual support, ideally in a financial organisation environment, • Strong technical knowledge of AV systems, signal flow, and troubleshooting techniques, • Experience with video conferencing platforms (e.g., Zoom, Teams, Cisco and Creston), • Ability to work independently in a customer-facing role with minimal supervision, • Excellent communication and interpersonal skills, • Relevant certifications (e.g., AVIXA CTS, Creston, Dante, Biamp, Cisco Collaboration Devices), • Formal education in Electronics or related field preferred, • Minimum of a High School Diploma or equivalent preferred, • Basic IT network security & protocols AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law

Senior 3rd Line IT Engineer

1 day ago

City of London

Senior 3rd Line IT Engineer Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals delivering end-to-end technology services and support to a diverse range of clients, with a strong focus on reliability, security, and customer care. The Opportunity We are seeking an experienced Senior 3rd Line Engineer to join our growing technical team. This pivotal role involves: • Acting as the go-to escalation point for complex issues, • Managing core client infrastructure and cloud environments, • Ensuring centralized security and monitoring platforms run smoothly You will work closely with our Service Desk and Project teams, maintaining high service standards, documenting solutions, and mentoring junior engineers through effective Standard Operating Procedures (SOPs). Senior 3rd Line IT Engineer - Key Responsibilities • Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365, and cybersecurity., • Manage and maintain client systems and centralized services, including Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask, and Datto RMM., • Provide and present clients with centralized services reports and cybersecurity reviews., • Collaborate with the Project team on deployments, migrations, automations, and upgrades across on-premises and cloud environments., • Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk with first-response troubleshooting., • Contribute to continual service improvement by reviewing recurring incidents and identifying training or process opportunities., • Mentor and provide technical guidance to Service Desk engineers., • Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience • Proven experience in a 3rd Line / Senior Engineer role within an MSP environment, • Strong knowledge of Microsoft technologies, including Azure, 365, SharePoint, and Intune, • Excellent understanding of networking, firewalls, VPNs, and Windows Server environments, • Experience with RMM tools, security platforms, and endpoint management, • Familiarity with tools and platforms such as Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, and Autotask, • Strong troubleshooting, analytical, and communication skills, • Ability to work independently and collaboratively across teams, • Experience with Cyber Essentials, Cyber Essentials Plus, and other frameworks such as NIST, ISO27001, • Commitment to producing clear documentation and knowledge sharing Desirable Certifications • Microsoft Certified: Azure Administrator / Solutions Expert, • CompTIA Security+, CISSP, or similar cybersecurity qualification, • ITIL Foundation, • Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company • Join a technically strong, supportive, and collaborative team in central London, • Work across diverse clients, technologies, and industries, • Play a key role in strategic projects and continuous improvement initiatives, • Access ongoing training, certifications, and professional development opportunities, • Be part of a company that values reliability, security, and delivering excellent customer service

Senior Azure SaaS Reliability & Support Engineer

2 days ago

Kingston Upon Thames

Job Title: Senior Azure SaaS Reliability & Support Engineer Department: Service Delivery Location : Kingston Upon Thames / Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours / 5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose We operate hundreds of Single Tenant (ST) and Multi Tenant (MT) deployments for customers across Azure, each with their own servers, database, and storage. This role exists to keep every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: • Investigating and fixing complex application and infrastructure issues., • Monitoring capacity, performance, and error budgets across all deployments., • Designing automation and tooling to improve reliability and reduce manual work. Your Responsibilities and Tasks 1. Environment Health & Incident Response • Monitor ST and MT environments for server performance, response times, error rates, and application health., • Detect and resolve database issues, stalled file processing, or misplaced storage objects., • Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents., • Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) • Maintain uptime, performance, and scalability across all ST and MT deployments., • Define and track service-level objectives (SLOs) and error budgets for different environment types., • Perform capacity planning for servers, databases, and storage, scaling resources before issues occur., • Identify systemic patterns causing downtime and implement fixes at scale. 3. Automation & Tooling • Build scripts and automation (PowerShell, C#, Azure Functions, Logic Apps) to detect and remediate common application or infrastructure issues., • Automate environment health checks and reporting., • Develop self-healing routines for recurring problems. 4. Monitoring & Reporting • Implement and maintain Azure Monitor / Application Insights / Log Analytics dashboards for:, • Environment uptime & performance, • SLA compliance & error budget tracking, • Incident trends and recurring issue analysis, • Provide regular reliability reports and improvement recommendations to stakeholders. 5. Continuous Improvement & Knowledge Sharing • Feed recurring issues and systemic risks into the continuous improvement programme., • Contribute to post-incident reviews with actionable follow-ups., • Maintain troubleshooting guides and technical runbooks for common issues. Success Measures (KPIs) • Uptime: ≥ target SLO % for ST and MT environments., • Error Budget Burn Rate: Maintain within agreed thresholds., • Incident Metrics:, • Reduce MTTR for P1/P2 incidents., • Reduce recurrence rate of common issues., • Automation Impact:, • Number of recurring issues automated/self-healed., • Hours saved through automation vs manual intervention., • Customer Impact:, • Reduced escalations from L1/L2 support., • Improved customer satisfaction for technical cases. Your Qualifications, Technical Skills and Experience Essential Technical Skills • 3+ years in third-line support, SRE, or cloud operations for enterprise SaaS., • Proven track record in incident resolution and root cause analysis., • Experience working with both multi-tenant and single-tenant cloud architectures., • Strong background in supporting C# / .NET Core / MVC web applications with SQL Server backends and Azure Blob Storage., • Advanced Azure diagnostics (Application Insights, Log Analytics, Kusto Query Language)., • Proficient in SQL for investigation and remediation., • Scripting and automation skills in PowerShell and/or C#., • Understanding of Azure components: App Services, VMs, SQL DB, Blob Storage, scaling strategies., • Experience in capacity planning, SLOs, and error budget management, • Azure Monitor, Application Insights, Log Analytics, Azure Data Explorer (KQL), Azure Functions, Logic Apps, PowerShell, C#, SQL Server Management Studio, Azure Storage Explorer, Power BI (for reporting). Desirable Your Personal Skills and Attributes • Exceptional problem-solving skills with strong attention to detail., • Ability to clearly document findings and communicate with technical and non-technical audiences., • Calm under pressure during high-priority incidents., • Collaborative mindset, working closely with support, dev, and ops teams This job description is not intended to be an exhaustive list of duties and responsibilities. You may be expected to perform different tasks as the needs of the business and your role evolve. Your job description will be reviewed and updated accordingly. Working at Reveal Joining Reveal Media isn't just about taking on a job—it's about being part of a family that champions change. We combine our passion for innovation with a genuine desire to make the world safer. Here, every challenge becomes an exciting project, every solution a collective win. Surrounded by a diverse, forward-thinking team, you’ll experience a culture where ideas flourish, growth is nurtured, and every day is an opportunity to make a real difference. And with an array of benefits tailored to your wellbeing and development, we ensure that while you're taking care of our mission, we're taking care of you. Your Benefits • Private Medical Insurance: Your health matters, and we've got you covered., • Birthday Off: Celebrate your day your way – it’s on us., • Holiday Purchase: Need more downtime? Purchase up to an additional 5 days of holiday., • Employee Assistance Programme: Confidential 24/7 helpline and support for you and your immediate family., • Time for You: We value your personal time. That’s why we aim to finish work at 2pm on Fridays., • Better Working: We embrace hybrid working and, where it is operationally practicable, we support employees splitting their working time between the office and home., • Pension: Plan for tomorrow with our pension scheme via NEST. Our Green Initiatives Our commitment to a greener future isn’t just words – we take it seriously. As a result, we have set ourselves the ambitious goal of reducing our energy, carbon, and waste footprint to zero. We continuously review our operations against our sustainability goals and all our company cars are electric. We believe in investing in companies working towards a cleaner and greener future and we also reward any employee who uses or switches to using green energy …… because every step, big or small, contributes to significant change.

Salesforce Tech Lead

3 days ago

City of London

Salesforce Tech Lead - Salesforce Partner Start: January - February 2026 Salary: DOE Hybrid working with some travel to London Office required This will be a chance to join a growing yet established Salesforce partner with a focus across SMB & Mid Market organisations across the UK and Europe. You'll lead on all the technical design and build work for customers and being hands on with development work when required and as a point of escalation for a small development team. You'll work closely with Consultants and Customers to help translation business requirements into scalable Salesforce solutions. Experience required -- Extensive Salesforce project delivery experience required ideally at another Salesforce Partner or similar consulting environment -- Expert level APEX and LWC with API and Integration experience required -- Good understanding of Salesforce technical architecture and data modelling -- Comfortable owning technical decisions and steering technical strategy with a customer -- Comfortable managing teams & working closely with stakeholders -- Product experience: Service, Sales & Experience Cloud (Revenue Cloud, MuleSoft and FSL bonus) For more information on the business and role apply blow or reach out directly to

Senior Software Development Engineer (Python/Javascript/React)

1 day ago

City of London

Job Summary: The Trading and Risk Management System (TRMS) team is responsible for developing, supporting and maintaining our front and back office trading web applications using Python, the proprietary Beacon Dependency Graph and Glint, the Beacon UI framework. The successful candidate will contribute to the growth of the platform, exercising an eye for detail across all aspects of the development lifecycle while maintaining organization and good code hygiene. This engineer should be able to effectively communicate both with internal teams and with clients. The successful candidate will help Glint continue to grow, exercising an eye for detail across all aspects of the development lifecycle while maintaining organization and good code hygiene. This Senior Engineer should be able to effectively communicate both with internal teams and with clients. The successful candidate values teamwork and collaboration, as well as continuous learning and application of new technologies and trends. With progression in this track, the responsibilities expand to include leading teams, designing complex software systems, providing mentorship, and managing cross-functional integration. Responsibilities: • Design, build, deploy, and maintain quality code that is simple, well-structured, clear, and well-tested., • Effectively break down and solve complex problems that require research or collaboration., • Communicate effectively, regardless of medium, audience, or timing., • Work with internal and external clients to gather and analyze requirements and product enhancements, • Participate in code reviews and provide technical feedback to the team, • Strong command of multiple levels of automated testing (e.g., unit, integration, contract, end-to-end, etc.)., • Mentor new and less-experienced team members., • Initiate design and feature discussions, advocating for improvements in software performance, scalability, reliability, and security., • Coordinate with other teams to ensure the successful integration of software applications., • Troubleshoot and resolve production incidents quickly and effectively., • Understand, respond to, and address customer needs and issues with empathy and timeliness. Required Skills: • Proficiency in Python or another typed, object-oriented programming language., • Deep knowledge of software methodologies, tools, and typical architectural patterns., • Experience with trading and risk management solutions is a nice to have, • Experience designing and building customer facing applications/components, • Self-starter who is enthusiastic for software work in a software-as-a-service company., • Driven by client satisfaction., • Strong teamwork skills., • Ability to manage own time and deliver expected results on time., • Commitment to continuous learning and improvement., • Exceptional analytical skills., • Strong computer skills, including proficiency in Microsoft Office., • Excellent attention to detail and strong documentation skills., • Outstanding verbal and written communication skills., • Strong organizational and interpersonal skills., • Exceptional problem-solving abilities. Education and Experience: • Degree in Computer Science or related field., • 7+ years of software development experience using Python or any other OOP languages. Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at ___.

Cloud Support Engineer

2 days ago

City of London

Cloud Support Engineer Location: London (Hybrid working) Salary: £45,000 - £50,000 Shift patterns available on rotation: 07:00–16:00, 08:30–17:30, 10:00–19:00 (Sponsorship not provided) Role Overview We are looking for an Cloud Support Engineer to provide high-quality operational support for one of our large MSP clients based in London. The role involves managing incidents, requests, monitoring, documentation, and contributing to continuous service improvement. You will work closely with customers, internal teams, and senior engineers to ensure reliable, secure, and cost-efficient cloud operations. Key Responsibilities Operational Support • Support and maintain AWS environments, ensuring stability, security, performance, and cost efficiency., • Handle incidents, requests, and change implementations within SLA., • Assist in onboarding new customers and contribute to client meetings with insights and recommendations., • Participate in rotating early/day/late shifts and the on-call rota as the first point of escalation for critical issues. Technical Skills • Hands-on experience with AWS services and awareness of AWS Well-Architected and governance best practices., • Proficiency with Terraform or CloudFormation (mandatory)., • Experience using monitoring tools for cloud environments., • Basic scripting (Python, Bash) is preferred. Candidate Profile • Customer-focused with strong communication and problem-solving skills., • Minimum 6 months in a technical support role, ideally within a Managed Service Provider., • Familiarity with AWS and commitment to achieving the AWS Solutions Architect Associate certification within 3 months.

First Line Support

2 days ago

City of London

First Line Support Engineer - London We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our IT team in London. This is a fantastic opportunity to play a key role in delivering efficient, high-quality IT support across the firm, ensuring smooth day-to-day operations and excellent service to all users. About the Role As a 1st Line Support Engineer, you’ll be the first point of contact for IT support queries, providing professional and responsive assistance to Partners, fee earners, and business support teams. You’ll handle a wide range of technical issues, from troubleshooting hardware and software to configuring devices and maintaining infrastructure systems. Working as part of a collaborative and knowledgeable IT team, you’ll help maintain a stable and secure IT environment, contributing to the continual improvement of systems and services in line with ITIL best practices. Your Responsibilities Will Include: • Providing responsive 1st line support and resolving IT issues efficiently in line with SLAs., • Installing, configuring, and maintaining laptops, desktops, and related peripherals., • Setting up and supporting company mobile devices., • Investigating, resolving, and escalating incidents as required., • Ensuring all incidents are logged accurately and managed through to resolution., • Monitoring internal networks, infrastructure, and hosting systems, identifying and addressing potential issues before they impact service., • Supporting the implementation and delivery of IT improvement projects., • Taking proactive action on information security matters in collaboration with the Service Desk Team Leader., • Implementing changes following IT change management procedures., • Providing advice and guidance to users on IT products, services, and best practices., • Performing regular maintenance tasks and ensuring compliance with firm-wide procedures and security standards., • Adhering to Health and Safety policies and promoting best practice in all aspects of IT service delivery. What We’re Looking For • Experience working in an IT service environment delivering front-line support., • Strong technical knowledge of desktop support, including Windows 10 and related hardware., • Understanding of Microsoft Server environments (2016+)., • Familiarity with Active Directory, Group Policy, DHCP, DNS, and system administration., • Experience supporting Microsoft 365, Azure, and Office applications (Word, Excel, PowerPoint, Outlook)., • Knowledge of VMware or similar virtualisation technologies., • Awareness of antivirus procedures, IT security, and change management processes., • Excellent customer service and communication skills, with a calm and professional approach., • Strong problem-solving and troubleshooting skills, with the ability to work logically and efficiently., • Good organisational and time management skills, with the ability to prioritise tasks effectively., • A collaborative and adaptable team player, keen to learn and contribute to continuous improvement. What We Offer • 22 days’ holiday plus bank holidays (increasing with length of service)., • Pension scheme and life assurance., • Access to flexible benefits., • Ongoing professional training and development opportunities., • A supportive, inclusive, and technology-driven working environment. If you’re an enthusiastic IT professional with a passion for problem-solving and delivering excellent service, we’d love to hear from you.

Service Management Delivery Lead

3 days ago

City of London

Our client is currently looking to recruit an Enterprise Service Management Delivery Lead on an initial 9 month. Enterprise Service Management Delivery Lead Central London / Hybrid - 9 months £350 - £385 per day inside IR35 We are looking for an Enterprise Service Management (ESM) Delivery Lead to support a major transition from programme delivery into business-as-usual. You’ll lead the remaining work packages of a large ESM programme, manage a smooth transition into BAU, and support the rollout of a new ESM operating model. This is a business-facing role working closely with technical teams to enhance our enterprise front door ticketing and workflow product. You will manage a small team (1–3 people) and play a key role in driving service improvements across a complex, fast-moving environment. Duties • Deliver programme work packages and lead transition into BAU, • Drive service improvements, customer experience insights, and continual service management, • Run service reviews and produce performance reporting, • Prioritise high-impact initiatives across the ESM portfolio, • Collaborate with technical teams on enhancements (e.g. telephony, chat, reporting), • Shape governance and support the long-term ESM operating model Key Experience • Strong experience delivering services in complex organisations, • Programme delivery experience, ideally involving ESM, • Excellent stakeholder management and communication skills, • Ability to lead service reviews and turn data into actionable insights, • Knowledge of ITIL or similar service management frameworks, • Confident working in business-facing environments (not a technical role) This is a fantastic opportunity to join an established organisation on an initial 9 month contract

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