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Technical customer service jobs in LondonCreate job alerts

  • Barber
    Barber
    3 days ago
    £3000–£4000 monthly
    Full-time
    London

    We’re looking for a highly skilled, professional barber to join our team. This is not an entry-level role - we want someone with at least 3 years of hands-on experience who takes pride in delivering top-tier cuts, shaves, and customer service. What we’re looking for: • Minimum 3 years of barbering experience, • Strong technical skills across modern and classic styles, • Excellent attention to detail, • Professional attitude and reliability, • Confidence working with a loyal and growing client base What we offer: • Competitive pay structure, • Busy shop with consistent clientele, • Supportive, high-standard team environment, • Opportunities for growth For the right candidate, there is potential to step into a managerial position. If you’ve got leadership ambitions and the skills to match, we want to hear from you. Only serious applicants who are confident in their craft should apply. To apply, please get in touch with your experience and portfolio (if available).

    Immediate start!
    Easy apply
  • Head Barista
    Head Barista
    6 days ago
    £13 hourly
    Full-time
    London

    We are a specialty and artisan café committed to exceptional coffee, consistency, and genuine hospitality. Every drink we serve reflects care, precision, and craft — from well-executed espresso to beautifully balanced milk drinks and hand-brewed coffee. We are building a team of professionals who take pride in quality, understand the details behind every cup, and want to be part of a café culture centred on standards, learning, and community. The Role We are looking for an experienced full-time Specialty Barista who brings strong technical coffee knowledge, excellent workflow, and a high standard of customer service. This role is for someone who is confident behind the machine, understands espresso recipes and extraction theory, and can consistently produce high-quality coffee in a fast-paced service environment. This is not a basic barista position. We are looking for someone who already has solid specialty coffee experience and can confidently dial in espresso, maintain equipment properly, and deliver consistency throughout service. Responsibilities • Prepare and serve consistently high-quality espresso-based drinks, milk drinks, pour-overs, and other specialty beverages, • Dial in espresso daily and throughout service, adjusting grind, dose, yield, and shot time as needed to maintain flavour and consistency, • Demonstrate a clear understanding of coffee ratios, extraction times, and how to correct under-extracted or over-extracted shots, • Texture milk to a high standard and produce clean, consistent latte art, • Work confidently on a La Marzocco espresso machine, • Operate, clean, calibrate, and maintain a Mahlkönig grinder to ensure optimal performance, • Carry out routine cleaning and maintenance of all coffee equipment, including grinders, group heads, steam wands, baskets, showers, and backflushing procedures, • Monitor espresso quality through regular taste checks and ensure drinks meet expected flavour profile and presentation standards, • Maintain excellent workflow during busy periods without compromising quality, • Keep the bar, equipment, and front-of-house area clean, organised, and fully stocked at all times, • Monitor stock levels, report shortages promptly, and support ordering and inventory control, • Follow all food safety, hygiene, and cleanliness standards consistently, • Deliver warm, professional, and knowledgeable customer service, • Minimum 1–2 years’ experience in a specialty coffee environment, • Strong practical knowledge of:, • espresso recipes and brew ratios, • shot timing and extraction control, • grind adjustment and dial-in, • milk texturing and latte art, • coffee flavour balance and consistency, • Experience working with La Marzocco coffee machines, • Experience using and maintaining Mahlkönig grinders, • Ability to explain how and why to adjust a shot when extraction is running too fast or too slow, • Strong understanding of daily cleaning routines, preventative maintenance, and correct equipment care, • Experience with stock control and café inventory management, • Excellent attention to detail and pride in presentation, taste, and cleanliness, • Calm, organised, and efficient under pressure, • Reliable, punctual, and a strong team player, • Good communication skills and a professional attitude, • Food Hygiene / Food Safety certification preferred; this will be highly valued, • Qualifications, • Previous barista experience is advantageous but not essential; training will be provided for suitable candidates., • Knowledge of food safety standards and procedures is desirable., • Experience in serving customers in a fast-paced environment is preferred., • Basic food preparation skills are beneficial., • Good time management skills to handle multiple orders efficiently during busy periods., • Ability to perform basic maths accurately for cash handling purposes., • Strong interpersonal skills with a friendly attitude towards customers and colleagues., • Competitive pay based on experience, • Flexible scheduling, • Ongoing training and opportunities for growth, • Supportive and quality-driven team environment, • Access to premium specialty coffee, • your CV, • a short cover letter outlining your specialty coffee experience, • the espresso recipe or brew ratio you are most comfortable working with, • how you would adjust a shot running too quickly

    Immediate start!
    Easy apply
  • Supervisor QSR - Detroit City Burger/Chozen Noodle
    Supervisor QSR - Detroit City Burger/Chozen Noodle
    15 days ago
    £13.75–£14 hourly
    Full-time
    London

    An exciting opportunity is available with a major catering operator at The Excel Exhibition Centre, London E16. We are seeking a dedicated Supervisor to join our team due to business development. We offer highly competitive rates of pay and benefits with flexible working hours. The position is available immediately. Legacy Koncepts operates a collection of unique food and drink outlets at the Excel Centre, including our newest brand, Detroit City Burger, offering a retro twist on classic American burgers. Our other successful brands include Chozen (fresh fast Asian food) and Wrapid (hot wraps and Lavazza coffee), both with a strong presence, and Orzo’s Deli (hot and cold Italian food with freshly made pasta and deli sandwiches). As Supervisor for our Excel Exhibition Centre Outlets, you will be an energetic and flexible individual working in our thriving fast-food environments. You will be required to work a minimum of 25 hours per week (100 hours per 4-week period) on an adjustable shift pattern to suit the dynamic events schedule at Excel. You must be highly organised, able to lead by example, and provide direction and motivation to your team, efficiently prioritising workload and consistently showing initiative. What We Offer: • £13.75-£14 per hour, with a review in 6 months., • Minimum 100 hours per 4-week period, with more hours available during busy periods., • Based at Excel London., • Company benefits include an hourly performance and time-keeping bonus of up to £1.50 per hour after successfully completing a 3-month probation period., • Access to a wide range of training and development programs., • Pension contribution., • Staff meals included on workdays and a 50% discount at other times. Role Description: This role involves overseeing daily operations, leading a team of staff, ensuring compliance with company policies and food safety standards, and coordinating team activities. Responsibilities also include monitoring performance, providing feedback, handling basic administrative tasks, and ensuring organisational goals are met efficiently. Your Key Responsibilities Will Include: Skills and Qualifications: Who We Are Looking For: Our ideal Supervisor will be: • Passionate about exceptional customer service., • Experienced in a Quick Serve Restaurant environment, preferably a fast-food burger restaurant., • Experienced in supervising teams., • Self-motivated, able to multi-task, and manage their own workload., • Knowledgeable about Asian, Italian, and other world cuisines., • Ambitious and motivated, continuously seeking to upskill., • Hands-on with a can-do attitude towards daily tasks. Additionally, the ideal candidate would possess: • Ability to work at pace while maintaining high standards and attention to detail., • Excellent time management skills with the ability to meet deadlines., • Basic knowledge of Excel and Word., • Excellent numerical skills to assist with ordering and stock level management.

    Easy apply
  • 1st / 2nd Line Support Engineer – MSP (Hybrid, Immediate Start)
    1st / 2nd Line Support Engineer – MSP (Hybrid, Immediate Start)
    9 days ago
    £30000–£35000 yearly
    Full-time
    London

    We’re looking for an experienced 1st / 2nd Line Support Engineer to join a busy Managed Service Provider (MSP). This is a client-facing IT support role providing technical assistance across multiple customer environments. What You’ll Do: • Provide 1st and 2nd line support for multiple clients via tickets, phone, and email, • Troubleshoot Windows OS, end-user devices, hardware, and software issues, • Manage Microsoft 365 accounts, licences, and permissions, • Support Microsoft 365 services including Teams, Exchange, and SharePoint, • Assist with user onboarding/offboarding and Active Directory administration, • Diagnose basic networking issues (DNS, DHCP, TCP/IP), • Escalate complex problems to 3rd line support, • Maintain clear ticket notes and technical documentation, • Communicate technical issues effectively to non-technical users Skills & Experience: • Minimum 3 years’ experience in a 1st / 2nd line support role within an MSP environment, • Strong experience with Microsoft 365 / Office 365, • Solid knowledge of Windows OS and Active Directory, • Basic networking knowledge (DNS, DHCP, TCP/IP), • Experience working in a SLA-driven, client-facing environment, • Excellent communication, problem-solving, and multitasking skills, • Exposure to Microsoft Copilot (AI) in Microsoft 365 Why Join Us: • Hybrid working: 3 days office / 2 days home, • Fast-paced, varied MSP environment, • Immediate start, • No sponsorship – must have the right to work in the UK, • Apply today to take the next step in your IT support career!, • Job Type: Full-time Benefits: • Company pension, • Private dental insurance, • Private medical insurance, • Sick pay, • Work from home Work Location: Hybrid remote in London EC4N

    Immediate start!
    Easy apply
  • Car Mechanic
    Car Mechanic
    11 days ago
    £2600 monthly
    Full-time
    Dagenham

    We are professional and agile. Our work environment includes: Modern office setting Work on High End vehicles Modern Work Job Title: Mechanic Duties: • Perform routine maintenance and repairs on vehicles and equipment, • Diagnose mechanical issues and provide appropriate solutions, • Conduct inspections and tests to identify faulty components, • Repair or replace defective parts, such as engines, transmissions, brakes, and suspension systems, • Perform tune-ups and oil changes, • Maintain accurate records of all repairs and maintenance performed, • Collaborate with other mechanics and team members to ensure efficient workflow, • Experience:, • Proven experience as a mechanic or similar role, • Strong knowledge of automotive systems and components, • Proficient in using diagnostic tools and equipment, • Ability to read and interpret technical manuals and diagrams, • Excellent problem-solving skills, • Detail-oriented with a strong focus on quality workmanship, • Ability to work independently and as part of a team, • Benefits:, • Competitive salary based on experience, • Health insurance coverage, • Retirement savings plan, • Paid time off and holidays, • Requirements:, • High school diploma or equivalent, • Valid driver's license, • Certification from a recognized automotive training program is preferred but not required, • If you are a skilled mechanic with a passion for fixing vehicles and ensuring their optimal performance, we want to hear from you! Apply now to join our team of dedicated professionals., • Job Types: Full-time, Permanent, • Pay £2600 per month, • Additional pay:, • Bonus scheme, • Performance bonus, • Tips, • Yearly bonus, • Benefits:, • Store discount, • Transport links, • Schedule:, • 8 hour shift, • Every weekend, • Ability to commute/relocate:, • Ilford: reliably commute or plan to relocate before starting work (required), • Experience:, • Mechanic: 2 years (preferred), • Licence/Certification:, • Driving Licence (preferred), • Work Location: In person

    Immediate start!
    Easy apply
  • Sales Administrator
    Sales Administrator
    13 days ago
    £32000–£35000 yearly
    Full-time
    London

    TELECOMS EXPERENICE NECESSARY Urbancoms are looking for a highly organised , proactive professionally individual that has the skill set to multi-task effectively and present a professional courteous image of our client’s business at all times. An understanding of the varied requirements of working in a small, agile, customer focussed business would also be highly advantageous. Key Responsibilities • Providing a day-to-day co-ordination and administration service, • Ordering and provisioning of products and services, • Setting up client accounts, • Setting up support cases online for billing queries, • Speaking to suppliers and dealing with support cases, • Taking calls, submitting orders and logging faults, • Preparing sales order forms and sending to client on DocuSign, • Provide customer support throughout the order process, either by call or email, • Filtering calls and dealing with any queries, • Fault Reporting on all products and services, • Day to day management of the Support email inbox, • Calling existing clients to upgrade products and services by phone and email., • Fort nightly review of Aged Debt, • Change of Managements process, • Social media management, • Email correspondence to client Skills & Experiences • Previous experience in a Sales Administration or Sales Support role, ideally within the Telecoms sector, • Strong organisational and problem-solving skills with exemplary attention to detail, • Ability to work to deadlines and the ability to prioritise a busy workload, • A positive and can-do attitude, • Technically competent, particularly with MS Office suite, • Able to develop and document procedures and systems, • Ability to work under pressure., • Excellent written and spoken English. This is a wonderful opportunity for a dynamic, proactive Sales Support Administrator with a naturally professional approach and the ability to work effectively within a small team, to join a highly successful, dynamic and growing Telecoms success story. An attractive salary and full product training is on offer for the successful applicant. Appy now!

    No experience
    Easy apply
  • Director
    Director
    15 days ago
    £80000–£130000 yearly
    Full-time
    London

    A Senior IT Director at NatWest operates at the intersection of technology, business strategy, and regulatory compliance. The goal is to ensure technology platforms enable secure, scalable, and customer-focused banking services. Key Responsibilities • Set IT strategy aligned with business goals and digital transformation, • Lead large technology teams and oversee major delivery programmes, • Ensure system reliability, performance, and scalabilityacross banking platforms, • Drive cybersecurity, risk management, and regulatory compliance (e.g., Financial Conduct Authority, Prudential Regulation Authority), • Manage senior stakeholders, translating business needs into technical solutions, • Own budgets and vendor relationships for large-scale IT operations, • Champion innovation (cloud, data, digital banking) while maintaining stability What We're Looking For NatWest Group is looking for an experienced IT leader with strong strategic vision, proven delivery of large-scale technology programmes, and the ability to lead teams in a regulated environment. The role requires expertise in cloud and enterprise systems, excellent stakeholder management, and a solid understanding of risk and compliance with regulators such as the Financial Conduct Authority and the Prudential Regulation Authority. Why Join NatWest Group? • Work remotely with a collaborative and forward-thinking team., • Be part of a diverse, inclusive, and purpose-driven organization., • Enjoy meaningful work that helps shape the future of banking and customer experience.

    Easy apply
  • Trainee Manager (Sales and skilled trade)
    Trainee Manager (Sales and skilled trade)
    26 days ago
    £20000–£35000 yearly
    Full-time
    London

    PLEASE READ THIS BEFORE APPLYING This role is a customer facing sales role in a small busy West End kiosk. The ideal person will be energetic, self motivated and crucially an excellent communicator. We train to firstly meet and greet, advise and sell our range of services. This will give you the needed technical knowledge of Shoes, bags, watches, keys and trainers. This is a hands on role also and you will get dirty as its a role where you will touch old used shoes, watch and peoples keys and more. Shoe repair, handbag renovation, key cutting, watch repair and sneaker renovations are some of the services we offer and that you will learn. Being able to greet, sell, handle demanding customers is very important. Experience is great but not necessary for the right person. Full time or part time 5 days a week and occasional weekends Central London

    Immediate start!
    No experience
    Easy apply
  • Head Barista
    Head Barista
    1 month ago
    £15 hourly
    Full-time
    Walthamstow, Waltham Forest

    Head Barista Meli Melo – Le Bistro-Café Location: London Position: Full-Time Reports to: General Manager / Owner About Us Meli Melo – Le Bistro-Café is a modern bistro-café combining specialty coffee, artisanal pastries, and refined brunch cuisine. We focus on quality ingredients, precision, and warm hospitality. We are looking for a Head Barista to lead our coffee program and ensure every cup served reflects the standards of Meli Melo. Role Overview The Head Barista is responsible for the quality, consistency, and innovation of our coffee offering. You will lead the barista team, manage coffee operations, and maintain the highest standards in espresso extraction, milk texturing, and guest experience. This role requires both technical coffee expertise and leadership skills. Key Responsibilities Coffee Quality & Standards Dial in espresso daily to achieve optimal extraction and flavour balance. Maintain strict consistency in espresso recipes, grind settings, and brew ratios. Ensure all drinks meet specialty coffee standards. Develop seasonal drinks and signature coffee creations. Barista Leadership Train and mentor baristas to improve technique and service standards. Lead by example during busy service periods. Ensure efficient workflow behind the coffee bar. Coffee Program Development Manage relationships with coffee roasters and suppliers. Introduce new coffees, brew methods, and seasonal features. Maintain recipe documentation and brew guides. Equipment Management Oversee maintenance and cleanliness of: Espresso machines Grinders Brew equipment Implement daily and weekly cleaning procedures. Stock & Cost Control Manage inventory of: Coffee beans Milk and alternatives Syrups and barista supplies Reduce waste and maintain cost efficiency. Customer Experience Deliver warm and knowledgeable service. Engage customers with coffee stories and recommendations. Maintain the welcoming atmosphere expected at Meli Melo. Requirements 3+ years specialty coffee experience 1+ year in a senior or head barista role Strong knowledge of: Espresso calibration Milk steaming and latte art Coffee extraction theory Leadership and team training experience Ability to perform under pressure during busy brunch service Preferred: SCA Coffee certification Experience in high-volume specialty cafés Key Skills Espresso calibration Latte art & milk texturing Bar workflow management Staff training Coffee recipe development Guest engagement What We Offer Competitive salary Opportunity to lead the coffee program Creative input on menu and drinks Work within a premium hospitality environment

    Immediate start!
    Easy apply
  • Specifications & Raw Material Technologist – Food Manufacturing
    Specifications & Raw Material Technologist – Food Manufacturing
    2 months ago
    £34000–£38000 yearly
    Full-time
    London

    Specifications & Raw Material Technologist Food Manufacturing, South London, £34k-£38k Are you the person who can spot a missing allergen declaration, a packaging compliance gap or an incomplete raw material spec from a mile away? If you enjoy the detail behind the product – the specifications, supplier approvals and raw material data that make everything work – this could be a great move. A well-established food manufacturer is looking to add a Specifications & Raw Material Technologist to its technical team. This role plays a key part in ensuring specifications are accurate, compliant and delivered to customers on time. It’s a role for someone who takes pride in getting the detail right and enjoys working at the centre of supplier data, technical documentation and product integrity. What you’ll be doing You’ll take ownership of raw material and finished product specifications, ensuring they are accurate, approved and fully compliant with customer requirements. Your responsibilities will include: • Completing and maintaining customer specifications and responding to technical enquiries, • Managing raw material and packaging specifications to ensure accuracy and compliance, • Supporting the supplier approval and review process for ingredients, packaging and services, • Completing raw material risk assessments, including vulnerability and integrity reviews, • Monitoring traceability and brand integrity claims back to raw materials, • Attending pre and post-trial meetings to support product development, • Participating in internal audits and technical projects What we’re looking for You’ll likely already be working as a: • Specifications Technologist, • Raw Material Technologist, • Technical Services Technologist within food manufacturing. You’ll bring: • Experience completing retailer or customer specifications, • Knowledge of raw materials, • Strong attention to detail and organisational skills, • Good numeracy, literacy and IT skills Why this role? This is an opportunity to join a business where the technical function is well established and respected, and where the specifications and raw materials process plays a critical role in protecting product quality and brand integrity. You’ll work closely with technical, R&D and procurement teams, giving you real visibility across the product lifecycle. If you’re someone who enjoys the challenge of getting specifications right, managing supplier data and keeping technical documentation audit-ready, this role will play to your strengths. Interested? Apply today with your cv Sorry visa sponsorship is not available with this position.

    Immediate start!
    Easy apply
  • Web Developer
    Web Developer
    2 months ago
    Part-time
    Surbiton

    About School Prom Car Hire School Prom Car Hire is a growing international luxury transport platform delivering limousine hire, yacht charters, private aviation, chauffeur services, airport transfers, and premium event transport across the UK and worldwide. We operate in highly competitive digital markets. Our strategy is simple: build superior technical systems that outperform competitors in speed, structure, automation, and search visibility. We are hiring a Lead Full-Stack Developer to architect, optimise, and scale our entire web ecosystem. The Opportunity This is not a maintenance role. You will be responsible for designing and managing a technically advanced, SEO-first infrastructure capable of handling multiple high-value service verticals and international expansion. You must be comfortable owning: • Front-end engineering, • Back-end architecture, • Server & cloud infrastructure, • Technical SEO frameworks, • CRM systems, • AI-driven automation Core Responsibilities Full-Stack Development • Develop and maintain scalable web applications, • Work across multiple CMS platforms and custom systems, • Build modular, future-proof architectures, • Develop custom integrations and APIs, • Optimise database and backend performance, • Improve site speed, efficiency, and stability Advanced Technical SEO • Design search-optimised site structures, • Implement Hub & Spoke content models, • Build scalable MCP (Modular Content Publishing) systems, • Manage crawl strategy and indexation, • Implement structured data and schema, • Handle canonicalisation, redirects, hreflang, • Conduct log file analysis, • Prepare for and mitigate Google Core Update impacts You should understand semantic SEO, entity-based optimisation, and technical factors influencing ranking performance. Infrastructure & Security • Manage VPS / Cloud environments, • Configure caching layers and CDNs, • Monitor uptime and system health, • Implement security hardening, • Oversee backups and recovery systems CRM & Automation • Integrate and optimise CRM platforms, • Build automated workflows, • Implement AI-powered operational systems, • Streamline internal processes and lead handling Required Skills • 5+ years as a Full-Stack Web Developer, • Strong front-end and back-end development experience, • Experience beyond WordPress (multiple CMS & custom builds), • Advanced technical SEO knowledge, • Understanding of Google algorithm behaviour, • Server management and performance optimisation experience, • Ability to manage multiple projects simultaneously, • Strong analytical mindset What We’re Looking For • A strategic thinker who understands digital growth, • Someone who builds for scalability, not shortcuts, • A developer who anticipates problems before they happen, • High ownership mentality, • Detail-oriented and performance-driven What You’ll Gain • Direct technical leadership influence, • Long-term growth within a scaling brand, • Competitive compensation, • Remote flexibility, • Opportunity to build a high-performance digital ecosystem To Apply Submit: • CV, • Portfolio or GitHub, • Example of a scalable system you’ve built, • A short outline of how you future-proof websites against algorithm changes

    Immediate start!
    Easy apply
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