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Technical customer service jobs in LondonCreate job alerts

Are you a business? Hire technical customer service candidates in London

  • Water Hygiene Engineer
    Water Hygiene Engineer
    20 hours ago
    £31000–£36000 yearly
    Full-time
    London

    Location: London (with UK-wide travel as required) Job Type: Full-time Salary: £31,000 - £36,000 per year (depending on experience) Benefits: Company car, pension, performance bonus, uniform, tools, PPE provided About Us My Aqua Ltd is a leading independent consultancy delivering expert Legionella and water quality management services across the UK. With a growing national portfolio, we are looking to expand our technical team by hiring a versatile and experienced professional with a background in both water hygiene engineering and Legionella risk assessments. Role Overview We are seeking a multi-skilled Water Hygiene Engineer who is also qualified and experienced in Legionella Risk Assessment writing. This role involves completing routine water hygiene tasks and undertaking risk assessments to ensure client sites remain compliant with current legislation and guidance. Key Responsibilities Water Hygiene Duties • Temperature monitoring, outlet flushing, and descaling as per ACOP L8 and HSG274 guidelines., • Water sampling in accordance with BS7592 standards., • TMV servicing, calibration, and replacement., • Showerhead cleaning/disinfection., • CWST and calorifier inspections, cleans, and blowdowns., • Basic plumbing tasks, expansion vessel servicing, and booster pump maintenance., • Maintain site water logbooks and complete all necessary documentation., • Communicate effectively with the service department to ensure efficient task completion. Legionella Risk Assessment Duties • Conduct Legionella risk assessments to a high standard following ACOP L8 (4th Edition), HSG274 Parts 1-3, BS8580-1:2019, and HTM 04-01., • Create written reports with schematic diagrams, manual and digital entry., • Attend client review meetings as necessary and provide technical advice., • Support the company with additional operational tasks where required. Requirements • Minimum 3 years' experience in both water hygiene services and Legionella risk assessments., • City & Guilds Legionella Risk Assessment qualification (or equivalent)., • In-depth knowledge of:, • ACOP L8 and HSG274 (Parts 1-3), • BS8580-1:2019, • HTM 04-01 (Healthcare Premises), • Confident in using Microsoft Office and PDAs for reporting and schematics., • Full, clean UK driving licence., • Enhanced DBS certification (or willingness to obtain)., • Able to work independently and travel as needed., • Strong interpersonal and customer service skills., • High standard of written and verbal communication – examples of previous LRA and other reports to be submitted with your application. What We Offer • Competitive salary based on experience., • Fully equipped company vehicle., • Tools, uniform, and necessary PPE., • Ongoing professional training and development., • Opportunity to work in a supportive and growing team environment If you are a skilled and qualified professional ready to take the next step in your water hygiene and Legionella compliance career, apply now to join My Aqua Ltd.

    Immediate start!
    No experience
    Easy apply
  • Sales Advisor
    Sales Advisor
    4 days ago
    £12.21 hourly
    Part-time
    London

    Sales Management Knowing the Key Performance Indicators (KPI’s) for Retail related to the store (including previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate, UPT. Customer Service Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper. Applying Camper’s Customer Services policies: Following the steps of the Sales Cycle. Applying specific SELL FOR SUCCESS training. Knowing how to transmit product benefits and care tips to the customer. Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction. Encouraging customer loyalty. Developing and maintaining commercial relations with customers with the aim of reinforcing the brand’s image and prestige. Operations and Procedures Store Operations: Opening and closing the Store. Managing using the SAP program: product registration and reception, product returns, orders and transfers between stores, stocktaking, faulty goods, CLUB CAMPER. Correctly controlling and managing the cash register. Handling the POS-terminal. Ensuring the organisation of the storeroom: Managing and ensuring effective and successful stocktaking procedures. Keeping the storeroom in correct working order and tidy. Placing the products on the shelves. Image: Implementing Marketing and Visual Merchandising policies and strategies. Complying with the Uniform Policy established by the Company. Keeping the store area clean and tidy. Job Description 2 Keeping the staff room clean and tidy. Immediately informing of any maintenance incidents. Business Knowledge: Knowing the commercial and brand trends of the Company and its competitors in the sector. Knowing the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary). Knowing Camper’s Customer Services policy. Knowing the Marketing and Visual Merchandising policies and strategies. Knowing the SAP tool and its application.

    Easy apply
  • Rental Desk Coordinator (Sound)
    Rental Desk Coordinator (Sound)
    13 days ago
    Full-time
    Brixton Hill, London

    Role Overview To coordinate and oversee the daily activities of the Hire Desk within a professional sound rental company. Acting as a key point of contact for clients and internal teams. The role is responsible for ensuring hire enquiries, quotations, invoicing, and resource allocation are handled accurately and efficiently, contributing to strong customer relationships, the smooth delivery of rental operations, creating new client relationships and opportunities. Main Duties • Act as a primary point of contact for hire enquiries, managing incoming calls and emails in a professional and timely manner, • Prepare, issue, and manage accurate hire quotations, ensuring commercial and operational requirements are met, • Oversee the invoicing of hire jobs, ensuring accuracy, completeness, and adherence to company procedures, • Liaise proactively with clients to confirm requirements, provide updates, and resolve queries throughout the hire process, • Input, manage, and maintain quotations within company systems, • Maintain accurate and up-to-date hire records, including the entry of new stock into the hire management system, • Monitor equipment availability, identifying potential conflicts and coordinating solutions, • Arrange sub-hire of equipment when required, in line with guidance from the Rental Manager, • Assist with purchasing of equipment as instructed, ensuring records and approvals are correctly followed, • Attend and contribute to departmental and company meetings, including the weekly company meeting, • Act as a deputy for the Rental Manager during periods of absence, supporting continuity of service General Duties • Maintain the highest standards of customer service to continually improve the service delivered to clients, • Ensure all work is carried out in accordance with Health & Safety regulations and safe working practices, • Follow and adhere to all company policies, procedures, and systems, • Maintain strict confidentiality at all times regarding the company, its suppliers, and its customers, • Ensure all paperwork, records, and system entries are accurate, up to date, and securely stored, • Actively participate in training and development to enhance skills and knowledge, • Maintain clean, tidy, and organised working areas in line with company housekeeping standards, • Proactively suggest and support improvements to efficiency, processes, and company image, • Provide holiday and sickness cover as required, • Undertake any other reasonable duties necessary to ensure a professional service is provided at all times Skills, Knowledge & Experience • Proven experience working in a rental environment, ideally within the sound, AV, events, or technical production industry, • Solid understanding of professional sound and/or AV equipment and its application within a rental context, • Good practical understanding of rental desk operations, including quotations, invoicing, and equipment scheduling, • Confident communicator with the ability to liaise effectively with clients, suppliers, and internal teams both verbally and in writing, • Demonstrated ability to work independently, using initiative and sound judgement in a fast-paced environment, • Strong organisational and time-management skills, with the ability to prioritise competing demands and meet deadlines, • High level of accuracy and attention to detail when handling quotations, invoices, and system data, • Competent numeracy and ICT skills, with experience using rental / Inventory stock systems, • Enthusiastic, reliable, and flexible approach, with a strong customer-service mindset, Job Type: Full-time

    No experience
    Easy apply
  • Gas Engineer
    Gas Engineer
    20 days ago
    £35000–£39000 yearly
    Full-time
    London

    Job Summary We are seeking a skilled and reliable Heating & Plumbing Engineer to join A&K, with a minimum of 3 years’ experience. The successful candidate will be responsible for installing, maintaining, and repairing heating and plumbing systems across residential properties. This role requires strong mechanical and plumbing knowledge, practical competence with a wide range of tools, and the ability to work both independently and as part of a team. As this is a customer-facing role, the ideal applicant will demonstrate professionalism, strong communication skills, and a commitment to representing A&K to a high standard while delivering safe, efficient, and high-quality workmanship. Working Hours • Monday to Friday 35hrs per week Key Responsibilities • Install, service, and repair heating systems, including boilers, radiators, hot water cylinders, and associated pipework., • Carry out plumbing works such as pipe installations, leak detection, fault diagnosis, and bathroom/kitchen plumbing as required., • Perform routine servicing and preventative maintenance to ensure systems operate efficiently and in compliance with regulations., • Diagnose and resolve heating and plumbing faults using strong technical and mechanical knowledge., • Use hand tools, power tools, welding equipment, and basic carpentry skills to modify, assemble, or repair components where necessary., • Complete accurate records of work undertaken, materials used, and any follow-up actions required., • Ensure all work complies with current health & safety legislation, Gas Safe requirements, and industry standards., • Act as a professional representative of A&K when working in customers’ homes, delivering excellent customer service at all times., • Safely operate a company vehicle to transport tools, equipment, and materials as required. Qualifications & Requirements • Minimum 3 years’ experience as a Plumbing & Heating Engineer., • Strong domestic plumbing experience, including pipework, repairs, and installations., • Relevant qualifications and certifications must be provided:, • City & Guilds Level 2 and Level 3 Diplomas in Plumbing and Domestic Heating, • ACS (Accredited Certification Scheme) qualifications, • Gas Safe registration (mandatory for gas work), • Full, valid UK driving licence., • Ability to work independently and manage workloads effectively., • Strong organisational skills with good attention to detail., • Professional, customer-focused attitude., • References will be required and checked as part of the recruitment process., • Successful applicants will be required to undergo a DBS check., • Applicants must have the right to work in the UK. Benefits • Company van (working hours only), • Tools, PPE, and uniform provided, • Company pension scheme, • 28 days’ paid leave, including bank holidays, • Steady, long-term work, • Supportive and professional working environment, • Statutory maternity leave, • Statutory paternity leave, • Statutory adoption leave, • Shared parental leave, • Parental bereavement leave, • Carer’s leave, • Neonatal care leave

    Immediate start!
    No experience
    Easy apply
  • Hair Stylist
    Hair Stylist
    2 months ago
    £17 hourly
    Full-time
    London

    Location: Pearl Hair & Beauty – 64 Whitechapel High Street, London, E1 7PL Position: Full-Time / Part time Hairstylist Salon Type: Ladies Only Salon Are you a passionate and creative hairstylist looking for a beautiful, supportive environment to showcase your skills? Pearl Hair & Beauty, a cherished ladies' salon in the heart of Aldgate East, is seeking an experienced and talented stylist to join our vibrant team. We pride ourselves on creating a luxurious, comfortable, and exclusively female space where our clients come for exceptional service, expert advice, and stunning transformations. If you excel in building client relationships and delivering precision hair artistry, we would love to meet you. Key Responsibilities: · Consult with clients to understand their desires and provide expert recommendations. · Perform a wide range of technical services including precision haircuts, creative colouring, foiled highlights, and beautiful balayage. · Maintain the highest standards of hairdressing, hygiene, and client care. · Contribute to a positive, collaborative, and friendly salon atmosphere. · Help in maintaining salon presentation and equipment. What We’re Looking For: · Proven salon experience is essential – you must be confident working in a fast-paced, client-focused environment. · Expertise in: Modern haircutting, colour formulation, foiling techniques, and balayage. · A strong, proven portfolio of your work. · Excellent communication and customer service skills. · A professional, well-groomed appearance. · A team-player attitude with a passion for continuous learning. What We Offer: · A competitive salary with excellent commission and bonus structure. · A steady stream of clients in a busy, established location. · A beautiful, modern, and fully equipped salon environment. · Supportive, all-female team culture. · Opportunities for further training and career growth. · Generous product discounts. We are a ladies-only salon, and this position is open to female applicants only, as permitted under Schedule 9, Part 1 of the Equality Act 2010.

    Immediate start!
    Easy apply
  • Mobile Bicycle Technician
    Mobile Bicycle Technician
    2 months ago
    £13–£25 hourly
    Part-time
    London

    As a Mobile Bicycle Technician, you will be responsible for providing on-site repair and maintenance services for bicycles. Your role involves diagnosing issues, performing repairs, and conducting routine maintenance to ensure optimal performance. You will travel to various locations, offering convenient service to customers at their homes, workplaces, or other preferred venues. Training for our basic/contracted work is provided, once you are confident with those you will move on to jobs with higher complexity and Pay. Key Responsibilities: • Diagnose mechanical and technical issues with bicycles., • Perform repairs, including fixing flat tires, adjusting brakes, and replacing parts., • Conduct routine maintenance checks to prevent future problems., • Provide exceptional customer service, ensuring customer satisfaction with each visit., • Maintain an inventory of tools and spare parts to ensure efficiency in repairs., • This is a performance based role so maintaining a required level of successful : Failed is important Requirements: • experience in bicycle repair and maintenance is preferred, • Strong mechanical skills and attention to detail., • Ability to work independently and manage a mobile service schedule., • Excellent communication skills and a customer-focused attitude., • Punctuality, our customers have an agreed time slot so making these is Key., • Ability to take criticism, there are A lot of variables in this role so being able to take advice and support onboard is important for growth with us.

    No experience
    Easy apply
  • Production Technician and Precision Fitter - Personalised Metal and Wood
    Production Technician and Precision Fitter - Personalised Metal and Wood
    5 days ago
    £41700–£45000 yearly
    Full-time
    London

    Role Overview We are looking for a highly skilled Production Technician & Fitter to join our creative manufacturing team. This role is unique: it combines the technical "bench fitter" skill set with modern digital fabrication. You will be responsible for the setup, operation, and maintenance of our precision machinery (Laser Engravers, UV Printers, CNC cutters) to produce high-quality, bespoke accessories and gifts from metal and wood. Key Responsibilities & Tasks 1. Production Fitting & Assembly • Precision Assembly: Fit and assemble small-scale metal parts and sub-assemblies (such as welding necklaces, attaching clasps, or inlaying metal into wood) to fine tolerances., • Technical Specifications: Examine digital drawings and customer specifications to determine the most efficient sequence of operations for custom orders., • Finishing: Use hand tools and bench techniques to ensure all metal and wood products meet our "Prestige" quality standards before dispatch. 2. Machine Operation & Digital Fabrication • Laser & UV Systems: Calibrate and operate laser engraving and UV printing machinery, adjusting settings for different materials including stainless steel, silver, wood, and acrylic., • Material Preparation: Execute the cutting and preparation of raw metal and wood sheets to required dimensions using industrial cutting equipment. 3. Maintenance & Engineering • Plant Maintenance: Install, repair, and service our industrial production machinery to minimise downtime., • Fault Diagnosis: Examine the operation of electrical and mechanical components within our engravers and printers, making adjustments to ensure laser alignment and print head accuracy., • Tooling: Maintain and sharpen cutting tools and jigs used in the daily production of accessories.

    Easy apply
  • Senior Maintenance Technician
    Senior Maintenance Technician
    6 days ago
    Full-time
    London

    Citadines South Kensington London is seeking a confident Senior Maintenance Technician to become part of our Team. Our properties operate 24/7; therefore, the department works on an early or late shift, on a rotating basis. You will report to the Residence Manager, supporting towards providing our guests with memorable experiences of the city. The Senior Maintenance Technician will be responsible for the smooth running of the Maintenance Team, implementing effective preventative and routine maintenance inspections under the guidance of the Residence Manager. As our Senior Maintenance Technician, you will be responsible for: Implementing all policies, standards and procedures for Water Hygiene, Energy Conservation and Control, Fire Prevention and other Safety Programmes, and Effective Preventative and Routine Maintenance Inspections Maintaining and repairing all mechanical service pumps, valves, boilers, calorifiers, AHU and auxiliary plant Maintaining and repairing heating, ventilation and air conditioning equipment as directed Attending fire alarm calls and acting as part of a fire fighting team leader in conjunction with the Duty Manager Accurately recording work, stock levels, shift activities, in the appropriate logs and reporting to senior management when require Being responsible for external contractors visiting site for PPM or reactive works and reporting back to the Residence Manager daily of progress or works complete Effectively dealing with guest requests in a timely and efficient manner, communicating with other departments when necessary To be successful in the role of Senior Maintenance Technician, we require: At least 2 years experience in a supervisory role within Maintenance Good knowledge of basic electrical, plumbing and carpentry Good understanding of general Health & Safety and fire safety Creativity and confidence to find solutions to everyday challenges Clear understanding of a propertie's key plant equipment and functions A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Senior Maintenance Technician. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Multitasking, Organisation Skills, Attention to Detail, Technical Skills, Customer Focus, Team Work, Communication Skills, Problem Solving

    Easy apply
  • Auto Technician
    Auto Technician
    12 days ago
    £27000–£37000 yearly
    Full-time
    Croydon

    Job Summary We are seeking a skilled Vehicle Technician to join our professional team. The successful candidate will be responsible for diagnosing, repairing, and maintaining a variety of vehicles to ensure optimal performance and safety. This role offers an excellent opportunity for individuals with a passion for automotive technology and strong mechanical skills to develop their career within a dynamic environment. The position is paid and requires a commitment to quality workmanship and customer satisfaction. Responsibilities Conduct thorough inspections of vehicles to identify mechanical issues and faults. Perform repairs and maintenance tasks including engine work, brake repairs, suspension, and electrical diagnostics. Utilise hand tools and power tools effectively to carry out repairs efficiently. Document all work carried out accurately in accordance with company procedures. Test vehicles post-repair to ensure issues have been resolved and vehicles are safe to operate. Maintain a clean, organised workspace, adhering to health and safety standards at all times. Communicate clearly with customers regarding repair needs and vehicle status when required. Requirements Proven mechanical knowledge with experience in vehicle repair or maintenance. Proficiency in using hand tools and power tools safely and effectively. Strong organisational skills with attention to detail in diagnosing issues and completing repairs. Ability to work independently as well as part of a team in a fast-paced environment. Relevant qualifications or certifications in automotive technology are desirable but not essential. A valid driving licence is preferred to facilitate vehicle collection and delivery if necessary. This role is ideal for motivated individuals eager to enhance their technical skills within the automotive industry while contributing to high standards of service delivery. Job Type: Full-time Work Location: In person

    Immediate start!
    Easy apply
  • Business Development Manager
    Business Development Manager
    1 month ago
    £42000–£44000 yearly
    Full-time
    Ilford

    Pay: £42,000.00 - £46,000.00 per year Job description: Getoday UK is a growing UK-based e-commerce business focused on fast delivery, marketplace expansion, and scalable digital retail solutions. The company has successfully completed its initial trading phase and is now entering a structured expansion stage involving marketplace seller onboarding, category growth, service-based offerings, and long-term logistics development. We are seeking an experienced Business Development Manager to lead strategic growth initiatives and support the execution of the company’s long-term business objectives. Role Overview This is a senior strategicoringic role, not a sales-only position. The Business Development Manager will be responsible for designing, coordinating, and executing growth initiatives across e-commerce platforms, third-party marketplaces, international sourcing, and new business verticals. The role requires a combination of strategic thinking, commercial awareness, Basic technical understanding, and international market exposure, working closely with the Directors to scale the business sustainably. Key Responsibilities Plan and manage the expansion of the company’s third-party marketplace, including seller onboarding frameworks, compliance standards, commercial structures, and performance evaluation Identify, negotiate, and manage supplier and brand partnerships, including authorised and international suppliers Conduct cross-border product and market analysis, assessing demand, pricing, margins, logistics feasibility, and regulatory considerations Lead category expansion initiatives, including technical products such as CCTV and security systems, ensuring commercial and operational viability Develop and manage partnerships with third-party service providers, including installation and maintenance partners Analyse customer behaviour, market trends, and seasonal demand across international communities, using this insight to plan and execute festival- and season-specific product strategies Contribute to long-term growth planning, sustainable development strategies, and investor-facing business proposals Collaborate with internal teams to ensure alignment between commercial strategy, operations, and customer experience Skills & Experience Required Proven experience in business development, commercial strategy, or growth management, market entry strategy, preferably within e-commerce, marketplaces, or digital platforms Strong understanding of e-commerce platforms and third-party marketplaces (e.g. Amazon Seller-type environments or similar) Demonstrable experience in international sourcing, cross-border trade analysis, or global supplier relationship management Basic technical awareness of CCTV systems, security products, or similar technical hardware categories (commercial-level understanding is preffered) Strong analytical and planning skills with the ability to evaluate long-term commercial viability and risk analysis Experience developing structured, sustainable growth strategies aligned with investor expectations Ability to manage multiple complex projects simultaneously and work autonomously in a growing business environment Qualifications A Master’s degree in International Business, Global Business, Business Strategy, or a related field or Equivalent professional experience demonstrating advanced capability in international markets and strategic business development What We Offer Opportunity to play a key role in shaping the growth of a fast-developing UK e-commerce business High level of responsibility and strategic involvement Long-term career progression aligned with company expansion Competitive salary based on experience and performance Job Type: Full-time Benefits: Company pension Employee discount Profit sharing Referral programme Store discount Work Location: In person

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