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Customer Insight Analyst – Hakim Group Location: Darwen (3 days per week in the office - BB3 1AE) Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland. A career here offers empowerment, innovation, and support in a community of passionate professionals. As Hakim Group expands, we’re investing in understanding our patients better. We’re looking for an experienced Customer Insight Analyst to analyse data from CRM, POS, digital platforms, and surveys, turning complex information into clear insights. You’ll uncover behavioural trends, enhance segmentation strategies, and drive retention and conversion. You’ll also analyse satisfaction and advocacy data, using sentiment and key driver analysis to pinpoint areas for improvement. Roles & Responsibilities • Analyse patient and customer data across CRM, POS, digital platforms, and survey responses to identify behavioural trends and growth opportunities., • Design and interpret customer satisfaction and advocacy surveys, applying sentiment analysis and key driver modelling to surface actionable insights, • Build dashboards and reporting frameworks linking Recall performance, satisfaction scores, and repeat purchase behaviour to commercial KPIs, • Act as the key liaison between marketing teams and technical partners throughout the design and build of a new Customer Data Warehouse, • Support campaign targeting and personalisation through cohort analysis and predictive modelling., • Maintain retention dashboards to track CLTV, recall conversion, repeat purchases, and churn risk., • Collaborate with Marketing, Operations, Product, and Practice teams to inform lifecycle communications and service improvements, • Lead pre/post campaign analysis and contribute to the testing roadmap to steer optimisation priorities, • Translate complex data into clear, executive-ready insights for internal stakeholders and partner briefings, • Ensure compliance with GDPR and healthcare data governance standards. The Ideal Candidate We’re looking for a commercially minded analyst who blends technical expertise with strategic thinking: • Proven experience at a strategic level in customer insight, CRM analytics, or marketing analytics (ideally in healthcare, D2C, optical retail, or service sectors)., • Strong skills in SQL and Python, with experience using Power BI, Tableau, or similar visualisation tools and experience working with data warehousing environments, • Deep understanding of segmentation, lifecycle mapping, and campaign performance measurement., • Experience with CRM channel data (DM, SMS, Email) and MarTech ecosystems., • Confident designing and interpreting surveys, including sentiment and key driver analysis., • Ability to transform complex data into clear, actionable insights and strategic recommendations., • Experience building dashboards and managing reporting cycles independently., • Familiarity with demographic profiling tools like Mosaic or NSPL is a plus., • Strong knowledge of GDPR and data protection protocols. Please note: Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.

Customer Insight Analyst – Hakim Group Location: Darwen (3 days per week in the office - BB3 1AE) Joining the Hakim Group means becoming part of a close-knit family of independent optical practices across the UK and Ireland. A career here offers empowerment, innovation, and support in a community of passionate professionals. As Hakim Group expands, we’re investing in understanding our patients better. We’re looking for an experienced Customer Insight Analyst to analyse data from CRM, POS, digital platforms, and surveys, turning complex information into clear insights. You’ll uncover behavioural trends, enhance segmentation strategies, and drive retention and conversion. You’ll also analyse satisfaction and advocacy data, using sentiment and key driver analysis to pinpoint areas for improvement. Roles & Responsibilities • Analyse patient and customer data across CRM, POS, digital platforms, and survey responses to identify behavioural trends and growth opportunities., • Design and interpret customer satisfaction and advocacy surveys, applying sentiment analysis and key driver modelling to surface actionable insights, • Build dashboards and reporting frameworks linking Recall performance, satisfaction scores, and repeat purchase behaviour to commercial KPIs, • Act as the key liaison between marketing teams and technical partners throughout the design and build of a new Customer Data Warehouse, • Support campaign targeting and personalisation through cohort analysis and predictive modelling., • Maintain retention dashboards to track CLTV, recall conversion, repeat purchases, and churn risk., • Collaborate with Marketing, Operations, Product, and Practice teams to inform lifecycle communications and service improvements, • Lead pre/post campaign analysis and contribute to the testing roadmap to steer optimisation priorities, • Translate complex data into clear, executive-ready insights for internal stakeholders and partner briefings, • Ensure compliance with GDPR and healthcare data governance standards. The Ideal Candidate We’re looking for a commercially minded analyst who blends technical expertise with strategic thinking: • Proven experience at a strategic level in customer insight, CRM analytics, or marketing analytics (ideally in healthcare, D2C, optical retail, or service sectors)., • Strong skills in SQL and Python, with experience using Power BI, Tableau, or similar visualisation tools and experience working with data warehousing environments, • Deep understanding of segmentation, lifecycle mapping, and campaign performance measurement., • Experience with CRM channel data (DM, SMS, Email) and MarTech ecosystems., • Confident designing and interpreting surveys, including sentiment and key driver analysis., • Ability to transform complex data into clear, actionable insights and strategic recommendations., • Experience building dashboards and managing reporting cycles independently., • Familiarity with demographic profiling tools like Mosaic or NSPL is a plus., • Strong knowledge of GDPR and data protection protocols. Please note: Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.

If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer. We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer

We are seeking a Junior Technical Support Analyst to join our growing team. You will need to troubleshoot and resolve technical issues as well as escalating more complex issues to senior team members when necessary. We do this by providing the encouragement, support and skill development that you ne

A global information provider is seeking a Technical Support Analyst to deliver high-quality support to users. Candidates should have experience in technical support, familiarity with cloud services, and strong problem-solving skills. The role involves responding to technical inquiries, resolving is

A leading insurance technology firm in Greater London is seeking a graduate for a customer support role.

The Technical Support Analyst provides responsive, high-quality support to our global users, partners, and internal teams. Experience in technical support or a related role (experience may come from professional, volunteer, or project-based work). You will join the customer support team, organizing,

Ready to apply your technical mind to real‑world challenges?.

Infrastructure Support Analyst/Engineer/2nd Line Support. Experience as an Infrastructure Support Analyst/Engineer/2nd Line Support. Excellent opportunity for an Infrastructure Support Analyst or Engineer with admin‑level Office 365 skills to join a transitioning business offering a comprehensiv

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. Experience in technical support or a related role (experience may come from professional, volunteer, or project‑based work). You will join the customer support team, organiz

Are you a Technical Support Analyst with experience working with enterprise systems? If you have a passion for outstanding support, the curiosity to learn and master new technologies, and the drive to investigate and resolve incidents, Pharmacierge is the career move for you. The Technical Support A

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

FINTEC recruit is supporting hiring an Application/Technical Support Analyst. We are seeking a technically proficient and service‑oriented support analyst who thrives in a fast‑paced, high‑pressure environment. Minimum 2 years' experience in second‑line support, ideally covering 1st to 3rd l

This position emphasizes exceptional customer service and technical support. Responsibilities include managing customer support requests, maintaining ticket logs, and liaising with internal teams.

Ready to apply your technical mind to real‑world challenges?.

The Senior Technical Support Analyst will join a highly collaborative team providing comprehensive technical support services, including audiovisual support delivered in person at deskside, in meeting rooms, event spaces, and via Tech Hub services across the UK region. As a Senior Technical Support

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. Experience in technical

Ready to apply your technical mind to real‑world challenges?.

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

The Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. Being first point of contact for all tech support queries via e-mail, phone or messages. Diagnose and resolve technical hardware and software issues.

A leading insurance technology firm in Greater London is looking for a Customer Support Analyst who will engage directly with clients to resolve issues, configure the platform, and suggest improvements.

You'll deliver hands‑on and remote technical support for end users, proactively monitor device health, and help streamline support processes using automation and AI tools. Technical Support Specialist II - Desktop support. This is a great opportunity to join a collaborative, international IT suppo

A leading software company in Greater London is searching for a Support Analyst to help solve user problems and enhance system functionality.

Technical Support Analyst – Remote, Bilingual English & French. Technical Support Analyst – Remote, Bilingual English & French. Technical Support Analyst (TSA).

As a Support Analyst at Acturis you will:. As a Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. As a Senior or Lead Customer Support Analyst you can expect to be responsible for:.

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. Experience in technical support or a related role (experience may come from professional, volunteer, or project‑based work). You will join the customer support team, organiz

Are you a Technical Support Analyst with experience working with enterprise systems? If you have a passion for outstanding support, the curiosity to learn and master new technologies, and the drive to investigate and resolve incidents, Pharmacierge is the career move for you. The Technical Support A

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staf

Ready to apply your technical mind to real‑world challenges?.

Working within our service and operations environment, you will analyse, diagnose and resolve technical issues - from mapping errors and lookup updates to system failures - while supporting integration projects and collaborating across support tiers. We are looking for an Technical Support Analyst (

A private pharmacy in Central London seeks a Technical Support Analyst to provide hardware and software support. Candidates should have proven experience in IT support, strong troubleshooting skills, and knowledge of enterprise applications. The role involves maintaining network infrastructure, coll

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

Joining at the start of Phase 1 of an ERP implementation, you will be a key player in supporting the end-to-end business analysis across this significant programme of work, including requirements gathering, business process documentation, and shaping future business cases to support the successf

About the roleAs a Senior Operative within the cooking team, you will support the day-to-day running of the kitchen area, helping to deliver safe, high-quality products in a fast-paced environment. You will lead by example on the kitchens area, guiding and motivating team members, supporting trainin

Oswestry Packing Facility SY10 8NL Rotating shift pattern including days and night shifts How will you make an impact? Reporting into the Logistics & One Cheese Manager you will be responsible for overseeing logistics operations, ensuring efficient distribution, and maintaining high standards of

What you will be doingActing as team leader, you will play a key role in making sure all residents are supported to meet their physical, emotional and social needs.

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.

Specialist Foster Carer (Ideal for Behaviour Support Workers). Have experience supporting children, young people, or vulnerable adults (professionally or personally). Transitions Foster Carer – Behaviour Support Worker.

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.

Our client is recruiting a dedicated Waking Night Support Worker to provide holistic, ongoing support to young people facing a range of challenges including mental health issues, homelessness, poverty, addiction, or ACEs (Adverse Childhood Experiences). Our client offers a range of accommodation opt

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.

Autism Support Worker Are you looking for a rewarding role in an SEN school with modern facilities and a supportive staff team? A vibrant and newly established SEN school in Bromley is seeking an enthusiastic Autism Support Worker to join their growing team, supporting secondary-aged pupils across

Senior Residential Childcare Support Workers. These moments require patience, resilience, and a calm confident presence, not only for the young people but also for the staff you will be supporting. You will work directly with young people, building genuine relationships and using therapeutic approac

Key Responsibilities Provide day-to-day support for children in care, ensuring their safety, emotional well-being, and personal development. Work closely with other professionals to implement care plans and support the child's needs. Children's Support Worker Job Type: Temporary / Ongoing