Technical support analyst jobs in MaidenheadCreate job alerts

Hollybank Trustees Ltd is seeking a Technical Support Analyst to join our Technical Solutions team in a hybrid model, supporting complex integrations. The ideal candidate will enjoy working with data and troubleshooting technical issues. We offer a competitive salary along with comprehensive benefit

We have an exciting opportunity for a Technical Support Analyst to join our Technical Solutions team, supporting complex integrations and applications within a fast-paced, data-driven environment. What you would do as our Technical Support Analyst:. Support developers by clarifying and reviewing tas

Softcat plc in Marlow is looking for an IT Helpdesk Analyst to deliver exceptional technical support to colleagues. The position offers flexible working patterns and a supportive work culture.

Atcore is seeking a Technical Support Analyst for their Technical Solutions team in Slough, UK. The position involves supporting complex integrations and applications, clarifying requirements, and troubleshooting issues.

We have an exciting opportunity for a Technical Support Analyst to join our Technical Solutions team, supporting complex integrations and applications within a fast‑paced, data‑driven environment. Support developers by clarifying and reviewing task requirements, reproducing issues and providing

Role Title: Data System Analyst Contract: 12 months Location: Marlow (hybrid) SRG are working with a global leader in the aesthetics industry, committed to driving innovation and providing high-quality products and services. Our client is dedicated to empowering confidence by providing the most advanced aesthetic solutions and enhancing patient outcomes. Role Overview We are seeking a talented and driven junior developer to join our clients' Data and Analytics team. This role offers a unique opportunity to contribute to the delivery of real, user-facing products built on Palantir Foundry - one of the most renowned and sought-after platforms in enterprise data and analytics. Working at the intersection of software engineering and data, you will gain hands-on-experience across a modern analytics stack - including React and TypeScript. The ideal candidate will have a strong analytical mindset, creative design thinking and a passion for extracting and delivering insights. Key Responsibilities Application Development & Visualisation Design, build, and iterate on user-facing application features using React and TypeScript within the Palantir Foundry ecosystem Apply creative design thinking to develop intuitive interfaces and data visualisations that translate complex datasets into clear, actionable insights Collaborate with cross-functional teams to gather requirements and deliver solutions that meet end-user needsData Management & Integration Support the collection, processing, and integration of large datasets from multiple sources Contribute to data pipeline development, ensuring accuracy, consistency, and reliability across platforms Participate in data governance and quality assurance processes in line with established standardsProject Support & Stakeholder Engagement Contribute to ongoing data and analytics projects across their full lifecycle, from discovery through to delivery Assist in the development and implementation of data-driven solutions to address business challenges Communicate findings and recommendations to stakeholders in a clear and structured mannerLearning & Professional Development Build practical expertise in React, TypeScript, Python, and PySpark within a Palantir Foundry environment Apply and develop best practices in data engineering, visualisation, and business intelligence Engage with mentorship and guidance from senior members of the team Qualifications: A bachelor's or master's degree in computer science, Data Science, Statistics, Information Systems, or a related discipline, or equivalent demonstrable experience Foundational experience with React and JavaScript/TypeScript, whether through academic, personal, or professional work A creative eye and interest in UI/UX design, with an appreciation for how data can be presented in ways that are both intuitive and impactful Working knowledge of SQL, with exposure to Python or PySpark desirable but not essential Strong analytical and problem-solving skills, with a passion for extracting meaning from complex datasets Effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences Ability to work both independently and collaboratively within a team Maximum 2 years' experience Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Job Title: IT Business Analyst PURPOSE SUMMARY: A member of the IT Change Team, As a Business Analyst, you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather requirements, analyse business processes, and translate them into actionable deliverables. The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project requirements. Key measures for the role include high requirements accuracy, quality documentation, stakeholder/customer satisfaction, collaboration and communication, continuous learning and improvement and adaptability/flexibility with an overall focus on fast and effective delivery of enhancements to IT systems/services/applications change overall. Responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Lead interviews, workshops, and meetings to understand business processes, user needs, and system requirements. Analyse and document current and future state business processes, identifying areas for improvement and optimisation. Documentation and Specification: Create clear and concise functional specifications, user stories, use cases, and process flows based on gathered requirements. Develop detailed business requirements documents (BRDs) and ensure alignment with technical teams, project objectives and stakeholders. Manage & maintain accurate and up-to-date documentation throughout the lifecycle of the enhancement delivery Stakeholder Collaboration: Work closely with stakeholders, including business users, testing teams, and project managers, to ensure effective communication and collaboration. Facilitate requirements review sessions and walkthroughs, seeking feedback and clarifying any ambiguities. Change Management: Assess the impact of proposed changes on existing systems, processes, and stakeholders. Collaborate with stakeholders to identify change management needs and develop strategies for smooth implementation. Testing and Quality Assurance Support: Collaborate with the testing team to define test scenarios, validate test results, and ensure that the implemented solution meets the defined requirements. Support user acceptance testing (UAT) by providing guidance, assisting with test case creation, and addressing user feedback. Continuous Improvement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Proactively contribute to process improvements and suggest innovative ideas to enhance overall system functionality and efficiency. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes: Business Relationship Management Demand Management Design coordination Change Evaluation Change Management Release and Deployment Management Service Validation and Testing Plus actively support the IT team in Information Security Management KNOWLEDGE, EXPERIENCE, QUALIFICATIONS Bachelor's degree in computer science, business administration, or a related field. Proven industry experience working as an IT Business Analyst Solid track record of utilising business analysis methodologies, tools, and techniques. Working knowledge of the software development lifecycle (SDLC) and Agile methodologies. Strong analytical skills with the ability to gather and interpret complex information. Excellent written and verbal communication skills, including the ability to effectively communicate technical concepts to non-technical stakeholders. Detail-oriented with strong documentation and organizational skills. Proficiency in using business analysis and productivity tools (e.g., Microsoft Office, JIRA, Confluence). Proven ability to work independently, manage priorities, and meet deadlines. Strong problem-solving skills with a proactive and solution-oriented mind-set. Adaptability and willingness to learn new technologies and domains

We’re looking for a detail‑oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, you’ll play a hands‑on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation. This is an excellent opportunity to develop deep expertise in CS Operations within a high‑growth B2B SaaS environment. You’ll work closely with the Director of CS Operations, Customer Success leadership, and cross‑functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes. What You’ll Be Doing • Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns, • Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams, • Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance, • Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance, • Analysing customer lifecycle and health data to identify trends, risks, and opportunities, supporting proactive churn identification, • Maintaining and supporting documentation for CS playbooks, onboarding journeys, renewal workflows, and escalation processes, • Assisting with testing and quality assurance of system and configuration changes prior to wider rollout, • Providing day‑to‑day operational support to the Customer Success and Renewals teams, responding to ad‑hoc data, reporting, and system requests, • Collaborating cross‑functionally with Sales Ops, Marketing Ops, RevOps, Data, and IT on reporting alignment and operational initiatives What We’re Looking For Essential • 2+ years’ experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related analytical GTM role, • Strong experience with Salesforce, including report and dashboard building, • Proven analytical skills with confidence working with large datasets and translating insights into clear outputs, • Experience building reports in Gainsight, Salesforce, or BI tools (Tableau, Looker, Power BI), • High attention to detail, strong data ownership, and a proactive, self‑starting mindset, • Comfortable working in a fast‑paced, matrixed environment with non‑technical stakeholders Desirable • Hands‑on experience with Gainsight or similar CS platforms (e.g. ChurnZero, Totango), • Familiarity with NetSuite or ERP / finance systems, • Working knowledge of SQL or data querying tools, • Understanding of SaaS customer lifecycle, renewals, and expansion, • Exposure to operational documentation or change management . Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible

As part of our Technical Support team, you’ll diagnose, resolve and prevent technical issues across the firm, helping maintain reliable systems and minimise disruption. From day one, you will work hands‑on with a wide range of technologies taking ownership of system monitoring, responding to ale

Quant Capital is hiring a Technical Support Analyst in London, United Kingdom. The role encompasses providing technical assistance and support, primarily in a software consulting environment.

Customer Operations provides continuous 24/7 support, of which Technical Support Analysts are part. This role will report into the Technical Support lead. What’s it all about? Technical Support is the face of the system to the internal business users.

A technology firm in Greater London is seeking a Technical Support Analyst to provide 24/7 support for internal business users. The role involves owning incidents, ensuring SLAs are met, and collaborating with various teams for outstanding support. This hybrid position requires a shift work pattern

Career Opportunities: Technical Support Analyst (3880). Work as part of the Grocery Services Centre (GSC) Technical Services Team providing technical service activities ensuring customer expectations are fully met. Based in a small team dedicated to providing device, technical asset management and l

Ready to apply your technical mind to real‑world challenges?.

Experience working in a support role. This role suits someone from a software consulting or application support background.

As part of our Technical Support team you’ll diagnose, resolve and prevent technical issues across the firm, helping maintain reliable systems and minimise disruption. From day one you will work hands‑on with a wide range of technologies taking ownership of system monitoring, responding to alert

Ready to apply your technical mind to real‑world challenges?.

Ready to apply your technical mind to real‑world challenges?.

Ability to quickly learn new applications and technologies Ability to follow internal procedures Web technologies experience Strong communication skills — especially under pressure Ability to distil complex technical issues into clear, actionable communication for both technical and non-technical

Project Lead - New build 300 Unit project - North Kent - Housing Developer.A highly successful national developer is going from strength to strength and gearing up for an exceptionally busy year in the Kent region, with several flagship schemes set to commence.They are now seeking an experienced Pro

Learning & Development Data Analyst. This is an exciting opportunity for someone with strong analytical skills and a passion for data to help shape reporting processes, identify trends, and provide meaningful insights that support business decisions and continuous improvement across the organisation

The business is now seeking to appoint an Estates Project Manager who will support with the planning and execution of a programme of strategically important building-related construction and infrastructure projects.

Produce investment case papers to support project proposals. Support the IT Director in prioritising initiatives based on demand and business needs. Strong knowledge of technical infrastructure and application delivery projects.

Strong commercial awareness and understanding of Bib/Tender supporting PCSA. You’ll also get involved in supporting tenders and will have the ability to take projects from early stages (RIBA2/3). Support bid/tender activities with programme, methodology, resourcing, and commercial inputs as requir

Working alongside the technician team to prepare, rig, and de-rig AV equipment ahead of events within the venue/hotel, while also remaining available on-site to support any ad hoc technical requirements. Delegating technical responsibilities effectively to on-site technicians, ensuring all operation

Senior Electrical Project Manager (MEP).Role OverviewWe are seeking a highly experienced Senior Project Manager - Electrical (MEP) to join our Building Services team in Cambridge.This is a leadership role in a landmark commercial development, designed to set new standards in sustainability, energy e

Opportunity to work medium or large projects with supportive team.

Additionally, you will mentor and support junior project managers and other team members. Supportive and collaborative work environment.

Work with other team members to develop responses to briefs, leveraging others technical & creative excellence, growing others with your own knowledge. Coordinate with the workshop, warehouse and technical departments, ensuring we deliver world class results. With significant experience in scenic co

The team delivers structured engineering support across three core areas: construction engineering and management, facilities asset maintenance and capability upkeep and major long-term programmes aimed at enhancing infrastructure and operational capability. Own end-to-end delivery performance acros

Working within Hydro International's UK Wastewater Services (UKWWS) team, we support water utility companies by inspecting, maintaining, refurbing and installing sewage waste filtration and handling equipment across the United Kingdom. Mental Health First Aiders & Support programmes.

Do you want to become a key member in a team of highly skilled sector specialists, working at the very forefront of technical innovation within the glazing industry, offering both industry leading training as well as scalable career progression opportunities with continued company growth?. On top of

Operations Manager - High Rise Re-clad.K - £100K + Car Allowance + Benefits.We are working with a leading national regeneration contractor to recruit an Operations Manager to join their highly successful team based in Bristol.The Operations Manager will oversee teams delivering a high rise planned

With a full order book, this award winning M&E Contractor are at the top of their game and will enable you to further enhance and progress your career.Candidates sought MUST be based or commutable to the Bristol / Avon area.You will ideally have previous experience working on projects up to £20M+ a

Technical and manufacturing impacts. Supporting team collaboration, knowledge sharing, lessons learned and continuous improvement. Dedicated support from a specialist.

Support onboarding of new customers. Identify and support continuous-improvement opportunities. Support assigned customers and affiliates to fulfil order requirements; escalate issues when required.

Provide support to German and English-speaking customers. Share customer insight to support service improvements. Supportive and collaborative team environment.

Support New Product Introduction by ensuring full engineering readiness, line capability, utility availability and on-time delivery of required modifications.

Data Analyst Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and de

As a family-run business with strong family values, our aim is to ensure that Sir Robert McAlpine is a supportive, empowering and inclusive environment for every member of our team.

Trainee Business Analyst Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. The programme includes earning BCS certification recognised by UK employers, expert tutor support throughout your studies, dedicated

A leading environmental and engineering consulting firm in the UK is seeking a Project Manager to join their Water Practice.This role involves managing complex projects within the water sector, ensuring timely delivery, and engaging effectively with stakeholders.Candidates should have a relevant deg

The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated job placement support with CV help, interview preparation, and direct employer introductions. Data Analyst Course Programme – Job Guarantee Included

Data Analyst Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and de

We are looking to strengthen our Delivery team with a Project Manager based in the Anglian Water region with hybrid working available.As our new Project Manager, youll manage a team and oversee the development of solutions to ensure multiple projects are completed on time, to quality, water, and saf