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Your new companyYou will be joining Co-op Financial Services, working as part of their CBS Platform team. The organisation is well-established and committed to delivering secure, resilient, and high-quality technology services across its financial operations. This is a long-term contract role offering stability and the chance to work within a mature enterprise environment.Your new roleAs an Infrastructure Analyst - Storage, you will be responsible for supporting, maintaining, and improving the organisation's storage platforms. You will independently troubleshoot and resolve production incidents, escalate when required, and ensure tasks are completed on time and to a high standard.Your daily responsibilities will include:Troubleshooting and resolving storage-related production issuesPerforming patching, storage allocation, script maintenance, and backup configurationManaging storage provisioning across the IBM storage estateCreating and maintaining clear technical documentationPrioritising tasks effectively to support service continuitySupporting peers and contributing to process improvements within the teamWhat you'll need to succeedEssential experience:Hands-on exposure to IBM Flash Systems, including global mirror, metro mirror, and change volumesKnowledge of Spectrum Scale (GPFS, NFS, SMB) in an active environmentCluster management experience across Spectrum Scale, Oracle, and ESXiAwareness of GKLM / SKLMStrong understanding of how storage actions impact system availabilityExperience working with the Linux command lineExperience using ServiceNow for incident and task managementWhat you'll get in returnLong-term contract running until December 2026Opportunity to work in a large enterprise storage environmentExposure to advanced IBM storage technologies and modern infrastructure toolsCollaborative working culture with scope for continuous improvementHybrid working for 2 days onsite in BirminghamWhat you need to do nowIf you're an experienced Storage or Infrastructure Analyst with strong IBM Flash Systems and Spectrum Scale experience, and are looking for a long-term contract within a respected financial services organisation, apply now or reach out for more information.If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Business Analyst – Workforce Management (WFM) Review Programme Overview We are seeking two experienced Business Analysts to support a strategic Workforce Management (WFM) transformation programme across 12 UK contracts. This programme will conduct a comprehensive review of WFM practices, processes, systems and usage, with the objective of defining future-state requirements and preparing the organisation for a potential system-wide deployment or market re-procurement exercise. This is a high-impact opportunity to shape operational performance, financial efficiency and workforce optimisation at scale. Key Focus Technology solutions mapping, systems analysis and requirements translation aligned to business needs. Key Responsibilities • Analyse current WFM systems usage across multiple contracts, including Time & Attendance and Scheduling modules, • Assess suitability and scalability of the existing solution (T2W), • Translate operational requirements into clear functional and technical specifications, • Map system integrations from scheduling through to payroll interfaces, • Identify gaps, duplication, manual processes and rework, • Develop a prioritised requirements and design document covering:, • Functional requirements, • Technical architecture, • Reporting and analytics, • Integration requirements, • Governance controls, • Conduct market scan and supplier analysis, • Support options appraisal including total cost of ownership modelling, • Contribute to cost benefit analysis and ROI modelling (target ROI within 18 months), • Demonstrable experience delivering WFM system reviews or implementations, • Strong understanding of:, • Workforce Planning & Forecasting, • Scheduling & Rostering systems, • Time & Attendance platforms, • Payroll interfaces and system integrations, • Experience conducting market scans and supporting procurement exercises, • Ability to work across multiple operational contracts and stakeholders, • Strong documentation and structured requirements capability

Business Analyst Salary: £42,500 + benefits Location: Lichfield (1 day a week) Tech / Methods: Business Analysis, Process Modelling (UML / BPMN), Stakeholder Engagement, Governance, Power BI, Jira / MS Project, Digital Transformation Use your analytical skills to improve lives, not just systems. We’re working with a purpose-driven care organisation that supports thousands of people across the UK every day. Their services enable individuals with complex needs to live more independent, fulfilling lives through personalised care and support. As part of a growing digital transformation programme, they’re investing heavily in modernising processes, systems and technology across the organisation. They’re now looking for a Solutions Analyst to help bridge the gap between operational needs and technical delivery - ensuring that transformation initiatives translate into practical, effective solutions that improve outcomes for both colleagues and the people they support. Why this role matters • Technology and process improvement sit at the centre of the organisation’s next phase of growth. As a Business Analyst, you’ll play a key role in shaping how change is identified, designed and delivered across the business., • You’ll work closely with operational teams, leadership and digital specialists to understand complex challenges, map existing processes and recommend smarter, more efficient ways of working., • Your work will directly influence how services operate, helping ensure technology and transformation initiatives genuinely support frontline teams and the people they care for., • This isn’t just about documenting requirements - it’s about driving meaningful change across a complex, multi-site organisation. You’ll be responsible for: • Gathering, analysing and documenting business requirements through workshops, interviews and research, • Mapping current processes and identifying opportunities for optimisation and improvement Translating operational needs into clear, actionable technical requirements, • Developing documentation including process models, requirements catalogues and data models Managing requirements through the full lifecycle, ensuring traceability and alignment to delivery Building business cases for change initiatives and recommending optimal solutions, • Working closely with project managers and delivery teams to ensure successful implementation Engaging with stakeholders at all levels to align business needs with technical solutions, • Supporting governance processes and maintaining clear documentation of change activity Benchmarking “as-is” processes and helping measure the impact and benefits of transformation initiatives., • You’ll work closely with the Head of PMO, project managers and digital transformation teams, acting as the key link between operational stakeholders and technical delivery. We’re looking for someone who: • Has proven experience as a Solutions Analyst or Business Analyst within complex organisations, • Can confidently bridge the gap between business needs and technical delivery, • Has strong experience gathering and managing requirements across full project lifecycles, • Is skilled in process mapping and modelling (Visio, UML, BPMN), • Understands project and programme delivery methodologies such as PRINCE2, Agile or MSP, • Is comfortable engaging stakeholders at all levels, including senior leadership • Has strong analytical thinking and problem-solving skills, • Can clearly present insights and recommendations to both technical and non-technical audiences Desirable experience, • Experience working within healthcare or social care environments, • Exposure to digital transformation or large-scale change programmes, • Familiarity with tools such as Power BI, Jira, MS Project or Smartsheets, • Business Analysis or Project Management certifications (BCS, ISEB, PRINCE2, Agile)

In a Nutshell We have a great opportunity for a Group Quantity Surveyor to join our team within Vistry Services, this is a remote based role that may require national travel at least once per week, so a centralised location is desirable. As our Group Quantity Surveyor, you will be responsible for providing commercial support to our business units, consulting with teams across the business working on best practice, systems and process improvement, to initiate and oversee group wide commercial initiatives including the delivery of identified cost savings and to assist with driving the standardisation of commercial surveying processes and procedures. This is a unique opportunity to work across the entirety of the business, develop relationships and have a strong influence in developing continuous improvement. Let's cut to the chase, what's in it for you • Competitive basic salary and annual bonus, • Company car, car allowance or travel allowance, • Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service, • 2 Volunteering days per annum, • Private medical insurance, with employee paid cover, • Enhanced maternity, paternity and adoption leave, • Competitive pension scheme through salary sacrifice, • Life assurance at 4 x your annual salary, • Share save and share incentive schemes, • Behave in line with our company values - Integrity, Caring and Quality, • Relevant previous experience working within a partnerships or housebuilding business, • A good understanding of building regulations and legal obligations., • A good knowledge of traditional construction methods and materials., • Experience of people management and project leading at a senior level., • Experience with non-traditional construction methods and non-standard housing / apartment development., • Strong mathematical and IT ability., • Ability to assess and analyse information effectively., • Thorough understanding of budget management., • Excellent negotiating and networking skills., • Excellent communications skills., • Ability to work under pressure and meet deadlines., • Accuracy with an attention to detail., • Excellent team building / working skills., • Ethical, honest, and possessing discretion., • A decision maker with a pragmatic approach to problem solving., • Capable of strategic vision., • Ability to motivate and lead., • Behave in line with our values, • Commercial background in Surveying, • Using data and analytics to provide commercial insight and strategic direction to drive & improve commercial performance., • Analysis of above data to create and maintain core cost database and opportunities report and review variances with regions., • Produce high level Commercial Assurance Reports (CARs) and for distribution to division., • Monitor overall Group cost expenditure for trend analysis and distribution to division., • Providing support to the regions and Commercial Analyst for ongoing COINS support, • Regular audits of procured sites benchmarked against Group core schedules and reporting of variations., • Supporting internal audit team with Commercial reviews., • Providing support to the Regional Commercial teams in maintaining a consistent way of reporting and forecasting costs., • The efficient running of regional commercial administration, identifying any non-compliance to company policies / procedures, as well as rectifying / resolving problems encountered., • Production and ongoing ownership of the Vistry Commercial Best practice documents including the standard operating procedures and RACI matrices., • Provide link with the health and safety team and SHE managers reviewing health and safety procedures/requirements are clear and consistent within Commercial function., • Maintain a 'cost monitor' for group wide variation costs as well as group wide cost savings., • Assist regions with cost saving initiatives and providing priced schedule information, • Assist with the pricing and review of the Group Technical and Sales finishing specifications, • Creation and management of the Commercial onboarding and induction process, • Assist in the on-going development of the Commercial COINS system to extract best value from the system, • Providing support to the Group Sustainability & Social Value agenda, • Assist with driving system compliance through data usage and process monitoring., • Ensure system innovations and updates are embedded and understood within the regions, • Produce the accurate compilation of data for the evaluation of products, building methods, building reg changes and cost initiatives., • Assist with the regular Trade/SHE, Construction & Finishing Specification updates, • Attend Commercial best practice group Meetings to share best practice and engage all regions in any proposed changes., • Promote the expansion and maintenance of good working relations with all internal and external stakeholders., • Maintain open lines of communication with colleagues across all regions., • Attend regional monthly CVR meetings, • Help with producing the monthly Commercial Dashboards We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empowerus to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-WS1 JTRA1_UKTJ

IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in Birmingham. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contr

About the role The Senior Analyst Impairment plays a vital role in shaping the organisations understanding of its credit risk by developing and implementing analytical solutions that uphold both IFRS9 impairment requirements. This position not only delivers accurate impairment calculations and regulatory reporting but also provides clear and insightful explanations behind the results. By translating complex analytical outcomes into accessible insights, the role supports senior committees, executives and external auditors in making confident, informed decisions. Operating across a diverse range of portfolios, the Senior Analyst produces high-quality analysis that informs impairment provisions, supports judgement-based decision making and enhances understanding of the credit cost of lending across business areas. Bringing experience from credit risk, financial services or related analytical environments, the role holder combines technical expertise in IFRS9, with strong skills in SAS, SQL, Python and advanced Excel. They apply statistical validation, challenge assumptions and identify trends or anomalies, ensuring robust governance and reliable outputs. Inclusive communication is essential, enabling the role holder to tailor complex concepts to different audiences and encourage positive collaboration across multidisciplinary teams. Location: We operate on a team ledhybrid approach 1 day a week (Wednesday) across the Coventry and Manchester offices About you Success in this role requires curiosity, adaptability and a commitment to continuous learning. The Senior Analyst builds strong working relationships contributing to an open, collaborative and respectful environment where every viewpoint is valued. For this role youll need to have: • Detailed understanding of IFRS9 impairment provision methodologies andcalculations., • Experience of reporting on IFRS9 model outputs (PD,EADand LGD), • Advanced skills in the use of SQL, Python or SAS including SAS Macros, SAS Enterprise Miner, • Highly proficient in Excel, and experience of creating insightful reports., • Experience of writing detailed governance documents, committee reports and presenting to senior management., • Education emphasis on a numerate discipline (ideally, statistics, finance or mathematics related) is necessary, or demonstrable equivalent skills through experience.Experience in these areas would be helpful:, • An understanding of the relevant Credit Risk Regulations with respect to credit risk capital requirements and how they are calculated under both IRB and Standardised Approaches, • Understanding of wider Credit Risk strategy, scorecards and decisioning systems would be highlybeneficial JBRP1_UKTJ

D365 CE Functional Consultant All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Permanent | Up to £65,000 | Hybrid (2 Days Onsite ) A major UK organisation undergoing a large-scale digital transformation is looking for a Dynamics 365 CE Functional Consultant to join its growing Technology function. This is a unique chance to influence how a modern enterprise leverages Microsoft Dynamics across its customer, operational, and service landscapes. You'll work closely with business stakeholders to shape requirements, design intuitive processes, and support the delivery of D365 capabilities across the organisation. This role sits at the heart of a multi-year transformation powered by Dynamics 365 and the Power Platform. What You'll Be Doing • Lead functional analysis, requirements gathering, and solution design across D365 CE., • Champion a configuration-first approach and help define scalable, user-centred solutions., • Produce functional documentation, user stories, and process mapping., • Work closely with technical teams, designers, and product owners to deliver high-quality change., • Support Agile delivery practices, sprint planning, backlog shaping, and acceptance criteria., • Guide stakeholders on 'the art of the possible' within D365 CE and Power Platform., • Strong experience as a D365 CE Functional Consultant or Business Analyst., • Hands-on configuration experience across D365 CE., • Strong understanding of customer-facing processes and workflow optimisation., • Ability to deliver functional specs, fit-gap analysis, and process design., • Excellent stakeholder communication and workshop facilitation skills., • Ability to work independently across multiple workstreams., • Microsoft D365 or Power Platform certification (advantageous). xrnqpay

Infrastructure Analyst Permanent Position Hybrid Role - 1 day a week in Dudley £30k - £35k We are partnering with an award-winning organisation, recognised for operational excellence, who are recruiting an Infrastructure Analyst to support the day-to-day management of global IT infrastructure services. This is a great opportunity to join a company that invests in its people, offering structured training programs and clear career progression within a global IT infrastructure team. Responsibilities: • Manage day-to-day operations of global IT infrastructure services, providing monitoring, support, and escalation of complex technical issues across a global environment., • Monitor infrastructure services, respond to alerts, and take proactive measures to ensure high availability of systems and network services., • Act as an escalation point for global support teams on operational issues., • Manage incidents using ITSM frameworks and platforms such as ServiceNow., • Perform operational procedures, including hardware/software installation, configuration, and maintenance., • Support backup, restore, and storage allocation processes, ensuring operational standards are met. Requirements:, • Demonstrated passion for infrastructure technology operations.

Role: Senior P2P Analyst Location: Manchester (Hybrid) Job Type: Permanent, Full-time Salary: £40,000 - £42,000 Per Anum About the Role We are recruiting for a Senior P2P Finance Analyst to join a growing transactional finance function within a large international organisation operating in the logistics and supply chain sector. This role will take ownership of the Procure to Pay function within the Transactional Finance team, ensuring the timely and accurate processing of supplier payments across multiple entities. You will play a key role in overseeing supplier reconciliations, resolving complex queries, and ensuring strong controls and compliance across the payables process. As a senior member of the team, you will lead a group of P2P Analysts and Administrators, supporting their development while driving high standards of service delivery to both internal stakeholders and external suppliers. This position is well suited to someone who enjoys leadership responsibility, thrives in a high-volume transactional environment, and is motivated by improving processes and strengthening financial controls. Key Responsibilities for the Role: • Lead the day-to-day delivery of the Procure to Pay function, ensuring supplier payments are accurate and processed on time across multiple entities, • Oversee supplier statement reconciliations, investigating and resolving discrepancies or complex vendor queries, • Manage and support a team of P2P Analysts and Administrators, providing guidance on escalations and complex issues, • Review aged items, reconciling balances and subledger risks to maintain strong financial control, • Support the month end process, including input into accruals and ensuring the completeness of payables data, • Build strong working relationships with internal teams and suppliers to improve query resolution and on time payments, • Assist with monthly reporting and performance reviews across the P2P function, • Identify opportunities to improve processes, controls and efficiencies within the payables operation, • Minimum 5 years' experience within a P2P, Accounts Payable or transactional finance role, • Previous experience supervising or leading a team within a finance environment, • Strong supplier reconciliation and query resolution experience, • Experience working in high volume transactional environments, • Strong understanding of P2P processes and financial controls, • Experience using ERP systems such as SAP (R3 or S/4 preferred), • Experience managing Direct Debits and complex supplier queries To be considered for this fantastic opportunity, you must APPLY NOW, making sure to attach your up-to-date CV. *Only shortlisted candidates will be contacted for an initial telephone interview. If selected from the shortlist, a formal interview process will then begin. JBRP1_UKTJ

Job Advert - Asbestos Surveyor/Analyst (Manchester) Asbestos Surveyor/Analyst - Manchester Salary: £30,000 - £38,000 (depending on experience) Permanent, Full-time Our client is a leading UKAS accredited, asbestos consultancy, specialising in asbestos testing, asbestos surveys, and consultancy. They have a wealth of experience in asbestos surveying, sample analysis of bulk material samples, air testing and four stage clearance testing. (We are an equal opportunities employer and welcome all applications) We are currently looking for TWO experienced Asbestos Analyst Surveyors with a P402 P403 & P404 qualification to join their Regional team covering their North West Contracts. Benefits: Company vehicle + fuel card Overtime opportunities 21 days holiday + bank holidays Private healthcare Company pension Ongoing training and CPD support Clear career progression pathway Company Overview My client is a well-established UKAS-accredited asbestos consultancy with a strong presence across the North West. Known for delivering reliable surveying and analytical services, they offer a supportive, structured environment where surveyors and analysts can continue to develop professionally while working on a varied portfolio of projects. Role Overview They are seeking a dual-skilled Asbestos Surveyor/Analyst to join their Manchester team. This role offers a balanced mix of site surveying, air monitoring and analytical duties across domestic, commercial and industrial sites. You'll play a key part in maintaining compliance, ensuring safety, and upholding the company's high technical standards. Key Responsibilities: Conduct Management, Refurbishment and Demolition Surveys (HSG264) Undertake air monitoring, 4-stage clearances, smoke tests, leak tests and reassurance sampling Produce accurate and timely reports for both surveying and analytical work Liaise with clients, contractors and internal teams professionally Maintain high standards of quality, safety and compliance Keep up to date with legislation, HSE guidance and UKAS procedures Requirements: BOHS P402, P403 and P404 (or equivalents) Experience with both surveying and analytical duties within a UKAS-accredited environment Strong communication and reporting skills Good technical knowledge of asbestos regulations Full UK driving licence Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. JBRP1_UKTJ

IT System Analyst - £46k (DOE) - Remote I am seeking a proactive IT Systems Analyst with experience in Epicor BisTrack and strong SQL skills to support my client’s core business systems. This role is well suited to someone who enjoys hands-on technical work, supporting users, improving processes, and implementing smart automation solutions, including modern AI-driven tools, to enhance overall business efficiency. What you’ll do • Act as the escalation point for Bistrack and SQL-related support issues, • Resolve helpdesk queries efficiently and support day-to-day IT operations, • Use AI and automation tools to streamline processes and reduce manual work, • Develop reports, queries, and system improvements, • Train users and create simple, helpful guidance materials, • Support system integrations and data workflows across the business What you’ll bring • Hands-on experience with Epicor Bistrack, • Strong SQL capability (queries, reporting, troubleshooting), • Background in IT support/helpdesk roles, • Awareness of AI productivity tools, automation platforms, or low-code environments, • Clear communication skills and a user-focused mindset, • A desire to improve systems, processes, and efficiency Benefits • 15% bonus, • Remote, • Private Healthcare

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Data & AI You will join the Data Trust Capability in Capgemini’s Insights and Data (I&D) business unit. Insights and Data is a global business unit covering Enterprise Data Management, Cloud Platforms, Enterprise Content Management and AI & Analytics. Our team is one of the largest and most successful Data Management teams in the UK delivering innovative Data Management and Governance thought leadership to our clients. The Enterprise Data Management provides services on Information Strategy, Data Governance, Master Data Management, Data Architecture, Data Migration and Lifecycle Management. We help our clients build an enterprise-class data platform that allows them to move ahead in their journey of data and insights. Primarily working with leading software vendors like SAP, Informatica, IBM, Oracle et al, the team are primarily Consultants, putting client requirements and industry best practices at the heart of delivery. The focus of your role The Microsoft Purview Technical Analyst supports the implementation, configuration, monitoring, and optimisation of Microsoft Purview solutions across data governance, information protection, data loss prevention, eDiscovery, and compliance capabilities. The role focuses on operational excellence, technical execution, and ensuring organisational policies are consistently enforced through Purview tooling • Manage scanning rules, data connectors, metadata sources, and catalog assets., • Support integration with M365, Azure, Power Platform, and on premises data sources, • Monitor Purview alerts, DLP incidents, policy matches, and governance activity logs, • Perform investigation of policy violations, insider risk alerts, and data protection events, • Track and escalate issues to engineering or architecture teams as required, • Maintain audit trails, compliance dashboards, and monthly reporting, • Assist with maintaining data classification schemas, taxonomy, and metadata models, • Support data owners and stewards in cataloguing and tagging data assets, • Run data scans, quality checks, and lineage validation tasks, • Produce and maintain operational runbooks, configuration documentation, and governance processes, • Create user guides for end users, compliance officers, and IT support teams, • Document incident response processes related to Purview alerts, • Work closely with Compliance, Security, Data Governance, and IT teams to implement policies into Purview, • Support end users by troubleshooting classification, labelling, and access issues, • Provide training sessions and knowledge transfer on Purview features, • Identify gaps in data governance and compliance processes; recommend improvements You may also offer insights to the wider community through blogs, articles, and social media. At Capgemini, we believe in bringing your whole self to work. Equity, diversity, and inclusion are woven into our everyday culture, creating a welcoming and supportive environment for everyone. As a Technical Purview Analyst, you will have 7 years plus experience in data governance, security, compliance, or Microsoft 365 administration. You will have hands-on experience with Microsoft Purview or related compliance/security platforms, with exposure to operational support, incident management, or compliance monitoring. Experience: • Microsoft Purview Information Protection - labels, policies, auto-labelling, encryption, • Data Loss Prevention - endpoint, SharePoint/OneDrive/Teams, Exchange, cloud apps, • Purview Data Governance - cataloguing, scanning, metadata management, • Records Management & Retention Labelling, • eDiscovery workflows and case management, • Defender for Cloud Apps, • Wider integration with SharePoint, OneDrive, Exchange, Azure Storage, SQL, Synapse, Data Factory, and Power BI, • Understanding of classification, metadata, and governance principles, • Knowledge of Microsoft 365 security & compliance capabilities, • Basic understanding of Azure Active Directory / Entra ID identity and access concepts, • Familiarity with ITSM/incident management processes, • Understanding of regulatory compliance basics, • How compliance and data protection teams use Purview outputs, • Data sensitivity models and how they map to business processes, • Governance best practices, including cataloguing and lineage use cases Skills & Competencies • Ability to configure and manage Purview policies and scanning tools, • Strong analytical and troubleshooting skills, • Familiarity with KQL, PowerShell, or Microsoft Graph, • Ability to interpret logs, alerts, and governance reporting, • Strong documentation and verbal communication skills, • Ability to work collaboratively with cross functional teams, • SC 400: Microsoft Information Protection Administrator, • MS 500: M365 Security Administrator, • AZ 900 or SC 900 (fundamentals), • ITIL Foundation (for operational roles) Additional interest include: Security Clearence: To be successfully appointed to this role, must be eligible to obtain Security Check (SC)clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back three continuous years, and unspent criminal record check (known as Disclosure and Barring Service) What we will offer you You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more. Why we are different At Capgemini, we help organisations across the world become more agile, more competitive, and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that is as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too. Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age, and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought. WHAT YOU'LL LOVE ABOUT WORKING HERE We’re a fantastic team of bright, ambitious people who love bringing the latest tech to real clients in production to make a meaningful difference. We work across both the public and private sectors, and our impact is tangible because we innovate, we deploy, and you will see your work come to life in the real world. Technology moves fast, and so do we. We’re a group of true tech enthusiasts who push boundaries, experiment freely, and are trusted at Capgemini to explore what comes next. Our in-house projects highlight what’s possible with the newest models and agentic frameworks. We’re looking for more people with the curiosity, drive, and self-starting spirit of real innovators, people who love technology and want to build the future with us. NEED TO KNOW We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 2 consecutive years, to see what it’s like to work at Capgemini, visit our Glassdoor page At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have a office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. WHAT YOU'LL LOVE ABOUT WORKING HERE We’re a fantastic team of bright, ambitious people who love bringing the latest tech to real clients in production to make a meaningful difference. We work across both the public and private sectors, and our impact is tangible because we innovate, we deploy, and you will see your work come to life in the real world. Technology moves fast, and so do we. We’re a group of true tech enthusiasts who push boundaries, experiment freely, and are trusted at Capgemini to explore what comes next. Our in-house projects highlight what’s possible with the newest models and agentic frameworks. We’re looking for more people with the curiosity, drive, and self-starting spirit of real innovators, people who love technology and want to build the future with us. NEED TO KNOW We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 2 consecutive years, to see what it’s like to work at Capgemini, visit our Glassdoor page At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have a office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

Reference Code: -en_GBContract Type: PermanentProfessional Communities: Business Analysis You will join the Data Trust Capability in Capgemini’s Insights and Data (I&D) business unit. Insights and Data is a global business unit covering Enterprise Data Management, Cloud Platforms, Enterprise Content Management and AI & Analytics. Our team is one of the largest and most successful Data Management teams in the UK delivering innovative Data Management and Governance thought leadership to our clients. The Enterprise Data Management provides services on Information Strategy, Data Governance, Master Data Management, Data Architecture, Data Migration and Lifecycle Management. We help our clients build an enterprise-class data platform that allows them to move ahead in their journey of data and insights. Primarily working with leading software vendors like SAP, Informatica, IBM, Oracle et al, the team are first and foremost Consultants, putting client requirements and industry best practices at the heart of delivery. The Senior Business Analyst will lead the analysis and design of data and AI enabled change, working closely with business stakeholders, data teams and technology to translate business objectives into well defined requirements, processes, assisting designing, leading, and delivering enterprise scale data management, AI, compliance, risk, and security solutions. The role will ensure that the Data and AI solutions are grounded in high quality, well governed data, deliver measurable business outcomes, and comply with relevant data governance, regulatory and responsible AI standards. Key responsibilities include: • Lead cross-functional Business and Technology teams to define, analyse, and implement complex data-driven change., • Own and lead business analysis deliverables including requirement definition, gap analysis, process mapping, support test design and execution., • Understand, validate and Document functional and non-functional requirements., • Assist client leads in understanding the scope of their data initiatives., • Robust documentation on results and findings., • Raise key issues and risks in a timely manner to the Project Manager/Delivery Lead, • Identify and refine use cases where data and AI can drive measurable business value, • Challenge and clarify stakeholder requests (e.g. “we need AI”) into concrete business problems and decision points, • Assess feasibility, risks, and data readiness for AI/ML/GenAI opportunities, • Work with data owners, stewards and architects to identify required data sources, understand data lineage and constraints, • Ensure requirements include data quality, metadata and governance needs (e.g. definitions, business rules, reference data, retention), • Contribute to and consume business glossaries, ontologies and data catalogues to ensure consistent terminology and understanding, • Help ensure AI use cases comply with data privacy, security and regulatory requirements (e.g. GDPR, sector specific rules),, • Translate business needs into requirements for AI/analytics solutions (e.g. decision support, predictions, recommendations, GenAI copilots),, • Shape experiments / pilots (A/B tests, MVPs) to validate AI use cases quickly and safely., • Define and track KPIs / success metrics for AI enabled features (e.g. time saved, conversion rate uplift, error reduction, cost avoidance), • Support the business in interpreting AI performance results and making adoption / scaling decisions, • Analyse process and role impacts from AI solutions (who does what differently, what should be automated vs supported)., • Work with change, training and comms teams to support user adoption of AI tools and insights., • Champion responsible AI: help identify potential bias, fairness, transparency, and user trust issues, and ensure they are discussed and addressed., • Liaise with different levels of the hierarchy, especially with Development Leads, Quantitative Analytics and Risk Managers., • Follow good processes and practices, as defined by the team standards; ensuring that documentation is complete, comprehensive and signed off., • Assist with the prioritisation and planning of key deliverables., • Work in an agile manner whilst still understanding the needs of planning and forecasting the overall delivery. At Capgemini, we believe in bringing your whole self to work. Equity, diversity, and inclusion are woven into our everyday culture, creating a welcoming and supportive environment for everyone. As a Senior Business Analyst, you will have 8–12+ years in business analyst roles across data, AI, security, compliance, or cloud platforms, with proven experience delivering enterprise scale solutions. You’ll have a strong background in data management and data security/governance programmes. Experience • Ability to delve deep into complex topics, analyse the impact and provide solutions, • Ability to assimilate information quickly and make informed decisions, • Strong initiative and accountability to investigate, resolve issues and own outcomes, • Excellent verbal, written and presentation communication skills, • Experience in working with cross-region teams and projects, • Ability to lead medium to large sized teams., • Experience in delivering projects using an Agile methodology, • Strong understanding of data concepts: data quality, master/reference data, metadata, lineage, governance., • Ability to interpret outputs from analytics, dashboards and models, and challenge them from a business perspective., • Experience working with data governance frameworks and roles (data owners, stewards etc.). “Must-have” BA skills: • Requirements elicitation for functional and non-functional requirements, • End-to-end business process analysis, modelling, and mapping., • Confident stakeholder management across business and technology., • Practical experience across Waterfall, Agile, and Scrum frameworks., • Strong consulting skills and client-facing engagement experience data-driven project experience, • Cross-industry functional knowledge, • Full delivery lifecycle experience: elicitation, design, build, testing, business change, operational support, • Familiarity with AI and machine learning concepts (e.g. supervised vs unsupervised learning, prediction vs classification, model drift, basic evaluation metrics)., • Comfortable working with requirements / modelling tools (BPMN, UML, user story tools, backlog management), • Experience eliciting and documenting data privacy, security and regulatory requirements, • Ability to identify where AI use intersects with regulation, policy and data governance standards, • Understanding of access controls, data minimisation, and appropriate use of data in AI systems, • Ability to lead analysis across complex, cross functional initiatives, especially where AI affects multiple processes and teams, • Strong stakeholder management – able to bridge business, data, architecture and engineering worlds, • Comfortable challenging assumptions about AI (“shiny object syndrome”) and focusing on value, feasibility and risk “Good-to-have” skills: • BA/SCRUM/PM qualifications, • MDM, data governance, data modelling exposure, • Tools: JIRA, Confluence, etc., • Understanding of GenAI / LLM capabilities and limitations (hallucinations, prompt quality, data privacy, IP risks)., • Experience working on projects that use AI, ML or advanced analytics – ideally from discovery through to adoption., • Experience collaborating around BI/analytics tools (Power BI, Tableau, etc.), • Exposure to AI platforms (e.g. Azure OpenAI / other LLM services, data science environments, MLOps platforms) – as a partner/user rather than a builder Additional interest include: Security Clearence: To be successfully appointed to this role, must be eligible to obtain Security Check (SC)clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time. If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) What we’ll offer you You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more. Why we’re different At Capgemini, we help organisations across the world become more agile, more competitive, and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too. Capgemini is proud to represent nearly 130 nationalities and its cultural diversity. Our holistic definition of diversity extends beyond gender, gender identity, sexual orientation, disability, ethnicity, race, age, and religion. Capgemini views diversity as everything that makes us who we are as an organization, including our social background, our experiences in life and work, our communication styles and even our personality. These dimensions contribute to the type of diversity we value the most: diversity of thought.

A growing IT infrastructure organization is seeking a Senior IT Support Analyst in Birmingham. Join a collaborative team and influence IT systems modernization initiatives, all while enjoying a salary range of $80,000 to $90,000. In this high-impact role, you'll provide advanced technical support ac

A leading technology firm in Birmingham seeks an undergraduate for a placement year to support customers by solving system issues and helping configure platforms.

This is an undergraduate placement year, so you must be in the appropriate year of university study.

Ready to apply your technical mind to real‑world challenges?.

A leading consulting and technology firm in Birmingham seeks a Microsoft Purview Technical Analyst to support data governance and compliance solutions. The ideal candidate has over 7 years of experience in data governance or Microsoft 365 administration, with strong analytical and troubleshooting sk

A leading global IT company is seeking an Infrastructure Analyst for a permanent hybrid role.This position involves managing global IT infrastructure services, including monitoring and support of complex technical issues.The successful candidate will need prior experience in a 3rd line support role

A leading SaaS technology provider in Birmingham seeks a candidate with a strong STEM background to join their customer support team. The role involves resolving user issues, assisting clients with software configurations, and providing detailed support both onsite and remotely.

Unfortunately, we are unable to offer sponsorship for this position at this time, including to those on Graduate Visas.

Kennedys is looking for a Senior Finance Systems Analyst to join our Finance team based in London, Manchester or Birmingham. JD - Senior Finance Systems Analyst - December 2025. Act as intermediary between the finance support and IT technical support, providing technical and process advice with rega

Unfortunately, we are unable to offer sponsorship for this position at this time, including to those on Graduate Visas.

A leading insurance technology firm is seeking undergraduates for a placement year to solve user issues, advise on system functionality, and work directly with customers.

Ivanti Patching Analyst Location: West Midlands - Hybrid working options available (Candidates must be UK based) Duration: 6 months Market Day Rate - Inside IR35 via Umbrella Our leading financial services client is undergoing an exciting digital transformation, and to strengthen their security posture, they're launching a dedicated Patch Management service and implementing Ivanti as their enterprise tool to manage OS and third-party vulnerabilities across our IT estate. We are seeking a proactive and technical Patch Analyst to support the Patch Coordination Manager in setting up this new service from the ground up. You will be instrumental in configuring Ivanti, defining patching processes, and establishing robust governance frameworks to ensure compliance and security. Required Skills & Experience: Ivanti Knowledge: Experience with Ivanti Endpoint Manager (EPM) or Ivanti Security Controls. Patch Management: Strong understanding of patch management lifecycles (identification, testing, deployment, verification). Process Development: Ability to create technical documentation, SOPs, and governance policies. Technical Knowledge: Familiarity with Windows/Linux patching, CVSS scores, and vulnerability management. Analytical Skills: Ability to analyze large datasets in Excel or BI tools to track compliance.If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce

IT Systems Analyst Salary: up to £50,000 12‑Month Fixed Term Contract – Birmingham / West Midlands Remote – with 1 day PW on client site Are you an experienced IT Systems Analyst looking to join a forward‑thinking organisation where you can make a real impact? We are recruiting on behalf of our client for a skilled professional to support the delivery, maintenance, and optimisation of core IT infrastructure and services across multiple UK sites. This role is ideal for someone who enjoys hands‑on technical work, values high service standards, and thrives in a busy environment that blends operational support with project delivery. The Role As the IT Systems Analyst, you will play a key role in ensuring the reliability, security, and performance of the organisation’s technology platforms. You will work closely with the Enterprise Architect, managed service providers, and onsite teams to support infrastructure, deliver enhancements, and integrate new services into the existing environment. This is a diverse role involving 3rd‑line technical support, automation/scripting, change management, documentation, and regular travel to UK sites. You’ll contribute directly to service availability, compliance, and continuous improvement across the technology estate. Key Responsibilities Deliver hands‑on technical support and operational management of core infrastructure services across UK sites. Integrate new systems and platforms into the organisation’s network and domain, including planning, testing, deployment, and post‑go‑live support. Support and maintain clinical/business applications and their underlying infrastructure, ensuring performance and availability. Provide 3rd‑line incident diagnosis and resolution, including root-cause analysis and long‑term remediation. Conduct regular site visits to support local teams, validate deployments, and assist during outages or major incidents. Ensure compliance with security and regulatory standards (e.g., GDPR, ISO27001, Cyber Essentials Plus). Automate operational processes using PowerShell and other tools to streamline configurations, patching, and deployment activities. Lead or support change management: risk assessments, implementation plans, communication, and post‑implementation reviews. Monitor performance and capacity with MSPs, identifying improvements and ensuring service levels are met. Produce technical documentation, runbooks, diagrams, incident reports, and progress updates for stakeholders. Collaborate with clinical, operational, and vendor teams to ensure smooth service delivery and minimal disruption. Participate in out‑of‑hours maintenance or incident response when required. About You — Experience & Qualifications Essential: Based within the west midlands or reasonable commuting distance 4+ years of hands‑on infrastructure experience in a medium/large enterprise environment. Strong experience with Windows Server, Windows client environments, and hybrid AD/Azure AD. Azure administration experience (IaaS/PaaS). Practical expertise with Microsoft 365, including Intune, Entra ID, and Exchange Online. Solid networking knowledge (LAN/WAN, DNS, DHCP, VPNs, VLANs, routing). Experience with backup, disaster recovery, and operational recovery testing. Strong PowerShell scripting and automation skills. Experience with change management and stakeholder engagement. Familiarity with data protection and information security frameworks. Desirable: Relevant certifications (Azure Administrator, M365 Certified, MCSE). Experience with endpoint management and imaging tools. Knowledge of monitoring tools, capacity planning, and performance tuning. Healthcare or clinical systems experience. Linux or containerisation (Docker) knowledge. Experience supporting migrations, deployments, or M&A integrations. This is a fantastic opportunity for someone looking to have autonomy in their role while delivering leading tech services to a client in the healthcare space. Apply now for immediate consideration

Project Manager Job Description The Project Manager will be an integral member of the delivery team, tasked with supporting the implementation of a new administration platform and future scheme migrations. This role will emphasise planning and coordinating delivery across business, vendor, and testing teams. Collaboration with the Business Analyst team, internal stakeholders, and a third party vendor is crucial to ensure that the agreed scope, milestones, and deliverables are achieved, all the way to readiness for go live. Responsibilities Own day-to-day delivery of project workstreams, ensuring activities progress in line with agreed plans and timelines. Produce and maintain delivery plans, milestones, and dependency maps covering analysis, build, test, and readiness activities. Coordinate activities between Business Analysts, SMEs, the third party vendor, and internal test teams to ensure smooth hand-offs and clear ownership. Track progress against plan, manage risks, issues, assumptions, and dependencies, and escalate where required. Facilitate regular delivery checkpoints such as stand ups, planning sessions, and status updates to maintain momentum and visibility. Support backlog delivery by working with BAs and the vendor to ensure priorities are understood and development aligns with agreed scope and timelines. Work with testing and business teams to support test planning, defect triage, and readiness for deployment. Contribute to go live planning, including cutover activities, business readiness checks, and post-implementation support planning. Provide clear and upfront delivery reporting to stakeholders, highlighting progress, risks, and key decisions required. Essential Skills Experience in pensions is essential Experience delivering change within financial services, ideally involving third party vendors or platform implementations. Proven ability to manage delivery plans, dependencies, and risks in a structured and pragmatic way. Strong communication skills, with Experience coordinating across business teams, technical teams, and external suppliers. Comfortable working in a fast-paced delivery environment with multiple moving parts and competing priorities. Work Environment The role is set in a dynamic, fast-paced environment where multiple projects and priorities are managed concurrently. You will collaborate with various teams, including technical, business, and external vendors. The focus is on maintaining a high level of communication and coordination to ensure successful project delivery. Model: Hybrid 50% Onsite in Edinburgh Location Edinburgh, UK Rate/Salary 300.00 - 350.00 GBP Daily Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at . To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to . We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. TPBN1_UKTJ

A growing Lloyd's (re)insurer is looking to hire a Capital Modelling Actuary to join their capital team, supporting a rapidly evolving business and playing a key role in developing and enhancing the internal model. Key highlights: Major model integration project - lead work to integrate and develop the internal capital model across business platforms, including recalibration, codebase changes and model development. High-impact role - work closely with senior stakeholders to support business decisions, optimisation work and broader business use of the capital model, not just regulatory reporting. Technical capital modelling focus - involvement in model runs, parameter updates, process improvements and testing, with opportunities to shape model development as the business grows. Collaborative team with scope to grow - broad exposure across capital work with potential to manage an analyst over time. For more information please apply. TPBN1_UKTJ

Job Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. Youll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365 TPBN1_UKTJ

In a Nutshell… We have a great opportunity for a Group Quantity Surveyor to join our team within Vistry Services, this is a remote based role that may require national travel at least once per week, so a centralised location is desirable. As our Group Quantity Surveyor, you will be responsible for providing commercial support to our business units, consulting with teams across the business working on best practice, systems and process improvement, to initiate and oversee group wide commercial initiatives including the delivery of identified cost savings and to assist with driving the standardisation of commercial surveying processes and procedures. This is a unique opportunity to work across the entirety of the business, develop relationships and have a strong influence in developing continuous improvement. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Relevant previous experience working within a partnerships or housebuilding business A good understanding of building regulations and legal obligations. A good knowledge of traditional construction methods and materials. Experience of people management and project leading at a senior level. Experience with non-traditional construction methods and non-standard housing / apartment development. Strong mathematical and IT ability. Ability to assess and analyse information effectively. Thorough understanding of budget management. Excellent negotiating and networking skills. Excellent communications skills. Ability to work under pressure and meet deadlines. Accuracy with an attention to detail. Excellent team building / working skills. Ethical, honest, and possessing discretion. A decision maker with a pragmatic approach to problem solving. Capable of strategic vision. Ability to motivate and lead. Behave in line with our values Commercial background in Surveying COINS familiarisationMore about what the Group Quantity Surveyor role could include… Using data and analytics to provide commercial insight and strategic direction to drive & improve commercial performance. Analysis of above data to create and maintain core cost database and opportunities report and review variances with regions. Produce high level Commercial Assurance Reports (CARs) and for distribution to division. Monitor overall Group cost expenditure for trend analysis and distribution to division. Providing support to the regions and Commercial Analyst for ongoing COINS support Regular audits of procured sites benchmarked against Group core schedules and reporting of variations. Supporting internal audit team with Commercial reviews. Providing support to the Regional Commercial teams in maintaining a consistent way of reporting and forecasting costs. The efficient running of regional commercial administration, identifying any non-compliance to company policies / procedures, as well as rectifying / resolving problems encountered. Production and ongoing ownership of the Vistry Commercial Best practice documents including the standard operating procedures and RACI matrices. Provide link with the health and safety team and SHE managers reviewing health and safety procedures/requirements are clear and consistent within Commercial function. Maintain a 'cost monitor' for group wide variation costs as well as group wide cost savings. Assist regions with cost saving initiatives and providing priced schedule information Assist with the pricing and review of the Group Technical and Sales finishing specifications Creation and management of the Commercial onboarding and induction process Assist in the on-going development of the Commercial COINS system to extract best value from the system Providing support to the Group Sustainability & Social Value agenda Assist with driving system compliance through data usage and process monitoring. Ensure system innovations and updates are embedded and understood within the regions Produce the accurate compilation of data for the evaluation of products, building methods, building reg changes and cost initiatives. Assist with the regular Trade/SHE, Construction & Finishing Specification updates Attend Commercial best practice group Meetings to share best practice and engage all regions in any proposed changes. Promote the expansion and maintenance of good working relations with all internal and external stakeholders. Maintain open lines of communication with colleagues across all regions. Attend regional monthly CVR meetings Help with producing the monthly Commercial Dashboards Ensuring all relevant stakeholders are informed of key departmental developments.Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-WS1

Job Title: Project Manager Location: Birmingham Salary: £33,000 - £40,000 per annum Position: Permanent, Full-Time Job Summary: This is an agile technology Project Management role where you will have the opportunity to deliver unique and innovative tech solutions to customers from diverse industry sectors. Trading for over 12 years, the company is a well-known mobile app and web app development agency based in Birmingham's well-known Jewellery Quarter. Working in the Project Team, you will coordinate the delivery of projects between our Development, UI/UX, Sales Teams and customers. Job Role: In this role you will have the opportunity to deliver uniquely innovative tech solutions to customers from diverse industry sectors. From the initial meetings, where business objectives are understood, to developing the project and handing over the finished product to our customer - the customer's experience is at the centre of the role. You'll need strong stakeholder management skills, attention to detail, the ability to deliver succinct Project Status Reports to customers, and a keen eye on budgets and the project's deadlines. This role is ideal for a proactive, well-organised individual who can spot project risks, mitigate them, and negotiate with stakeholders. It is also essential that you can problem solve, capture and document project requirements either as a technical specification, or within tickets. This role is a great opportunity for you to develop your career as part of a successful technology business, using your existing customer liaising and project management experience to deliver successful app projects on time and within budget. We are looking for evidence of transferrable skills that demonstrate you will work well with the team, have strong technical problem solving abilities, project management skills, and be capable of carrying out your roles and responsibilities. Whilst not necessary, a technical background, computer science degree, or experience working in a previous software company would be highly desirable. Project Management qualifications such as SCRUM or Prince2 are also desirable. Deliverables and Responsibilities: Deliver end-to-end Agile project management using appropriate PM tooling, owning scope, timeline, budget, and outcomes. Own client success and satisfaction from kickoff to delivery, managing expectations and resolving risks/issues early. Lead discovery and planning to translate business objectives into clear requirements, priorities, and delivery plans. Lead and facilitate effective project meetings and communication across email, phone, and in-person channels, ensuring clear agendas, documented notes, defined actions, and timely status updates. Coordinate delivery across internal teams and external suppliers, ensuring dependencies, handoffs, and outputs align. Oversee quality and acceptance including UAT coordination and ensuring builds meet specifications, designs, and end-user needs. Manage support workflow by coordinating the ticket system to ensure timely, high-quality responses to client requests/issues. Drive continuous improvement through process optimisation, documentation, confident use of AI tools/methods, and coaching junior team members.About you: Ability to run technology projects independently and autonomously, getting up to speed quickly and taking ownership with minimal supervision. Strong stakeholder management and communication skills, including confident telephone manner and professional written communication (emails, notes, documents). Strong listening skills to capture business objectives and translate them into clear requirements (technical specifications and/or well-written tickets). Excellent attention to detail, with the ability to spot "what-ifs", knock-on effects, and wider impacts on scope, time, budget, and quality. Strong problem-solving and risk management skills, identifying issues early and driving practical mitigation. Competence using project management tools and workflows to manage timelines, budgets, actions, priorities, and deadlines. Ability to work effectively under pressure and manage competing deadlines while maintaining quality. Confidence using common productivity tools (word processing and spreadsheets), such as Microsoft Word and Excel. Willingness and ability to learn on the job, picking up new tasks quickly using available resources and team support.Additional Information: The job title and salary offered will be dependent on the candidate's experience and demonstrated capability. Applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of the following may also be suitable to apply for this role; Project Admin, Senior project manager, Project Administrator, Technology Project Manager, Scrum Project Manager, Scrum Master, Agile Practitioner, SCRUM Practitioner, Scrum Manager, Agile Manager, Digital Admin, UX Project Manager, UI Project Manager, Web Project Manager, AWS Project Manager, Tech Project Manager, General Admin Assistant, Lead Assistant, Lead Enquiries Assistant, App Project Administrator, App Project Assistant, Web Project Administrator, Web Project Assistant, Account Manager, Digital Account Manager, Project Support Analyst, Assistant Project Manager, Junior Project Assistant

The Junior Data Analyst will support the analytics team by collecting, analysing, and interpreting data to drive decision-making within the industrial and manufacturing sector. This role is based in Birmingham and offers an excellent opportunity to develop technical and analytical skills in a professional environment. Client Details This position is with a well-established organisation within the industrial and manufacturing sector. The company is a medium-sized enterprise with a strong reputation for delivering high-quality products and services. They focus on innovation and efficiency to maintain their competitive edge in the market. Description Collect, clean, and organise data from multiple sources to ensure accuracy and consistency. Conduct data analysis to identify trends, patterns, and insights to support business decisions. Generate reports and dashboards using data visualisation tools to present findings clearly. Collaborate with team members to develop and refine data models and analytical processes. Assist in automating data collection and reporting processes for increased efficiency. Maintain and update databases to ensure data integrity and accessibility. Provide support to other departments by delivering data-driven insights and recommendations. Stay updated on industry trends and best practices in data analytics.Profile A successful Junior Data Analyst should have: A degree in a relevant field such as Data Science, Mathematics, Statistics, or Computer Science. Strong analytical skills and attention to detail. Proficiency in data analysis tools and software such as Excel, SQL, or Python. Familiarity with data visualisation tools like Power BI or Tableau. An ability to work collaboratively in a team environment. Excellent communication skills for presenting data insights to stakeholders. A proactive approach to problem-solving and learning new tools or techniques.Job Offer A permanent position with a competitive salary ranging from £30,000 to £35,000 per annum. Comprehensive pension scheme to support your future financial security. Opportunities for professional development and career growth. A collaborative work environment within the industrial and manufacturing sector. Convenient location in Birmingham with access to local amenities.If you are ready to advance your career as a Junior Data Analyst, apply today to join this exciting opportunity in Birmingham

GRC Analyst - Data Protection & GDPR Compliance Fixed Term Contract, 12 months - £45k - £50k Location: Hybrid - Birmingham Your new company: I am looking to recruit a GRC Analyst, focusing on Data Protection and GDPR, to join a leader in the hospitality space, with the role focusing on GRC activities, with a strong focus on information security, privacy, and regulatory assurance across the organisation. The role responsibilities: This role focusses on data protection assurance and GDPR compliance, ensuring personal data is processed lawfully, and in line with regulatory and organisational requirements. Key parts of the role: Reviewing how personal data is used across systems, business processes, and technology solutions. Identifying opportunities to reduce, anonymise, or eliminate personal data processing where it is not essential to business needs. Support the review, development, and rollout of information security and data protection policies. Contribute to the management of information security, third party, and privacy risk registers. Assist with internal and external audits, including GDPR assurance, PCI DSS, and financial audits. Track remediation of identified security, privacy, and compliance issues to ensure timely closure. Support incident and breach response activities, including investigation, documentation, and follow up actions. You will need: Strong understanding of GDPR, the UK Data Protection Act, and privacy and security control requirements. Experience working in GRC, information security, data protection, supplier assurance, or a related compliance role. Ability to interpret and assess technical and organisational controls. Strong analytical skills with excellent attention to detail. Confident written and verbal communication skills, able to engage across legal, technical, and operational teams. Experience contributing to incident or breach investigations. Ability to manage multiple competing priorities and constructively challenge established processes. Minimum 3 years' experience in a relevant role. CIPP/E, CIPM, CompTIA Security+, or BCS Practitioner Certificate in Data Protection, desirable. What you'll get in return: Salary of between £45k-£50k Hybrid working Company discounts A pension contribution matched at 1.5x, up to 5%. Private healthcare, dental plan, cycle to work, and keep-fit schemes. 26 days annual leave plus bank holidays.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Infrastructure Analyst Permanent Position Hybrid Role - 1 day a week in Dudley £30k - £35k We are partnering with an award-winning organisation, recognised for operational excellence, who are recruiting an Infrastructure Analyst to support the day-to-day management of global IT infrastructure services. This is a great opportunity to join a company that invests in its people, offering structured training programs and clear career progression within a global IT infrastructure team. Responsibilities: Manage day-to-day operations of global IT infrastructure services, providing monitoring, support, and escalation of complex technical issues across a global environment. Monitor infrastructure services, respond to alerts, and take proactive measures to ensure high availability of systems and network services. Act as an escalation point for global support teams on operational issues. Manage incidents using ITSM frameworks and platforms such as ServiceNow. Perform operational procedures, including hardware/software installation, configuration, and maintenance. Support backup, restore, and storage allocation processes, ensuring operational standards are met. Requirements: Demonstrated passion for infrastructure technology operations. Experience working within a 3rd line or advanced IT operations support role. Experience with Infrastructure technologies such as Windows, Linux, Networking etc. As part of a follow-the-sun model, the role requires one week per month of flexible hours to support global IT operations. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy

Principal Digital Forensics Analyst £65,000 - £70,000 + bonus + extensive benefits Full Time / Permanent Remote with occasional travel to West Midlands offices and labs and sites throughout the UK for major incidents The Role and Company: I am looking for a driven and experienced Principal Digital Forensics Analyst to join a large nationally recognised brand head quartered in the West Midlands. As the Principal Digital Forensics Analyst, you will be the most senior analyst in the team and will possess expert level of proficiency in forensically acquiring, preserving, and analysing digital evidence across a variety of platforms to support internal investigations, e-discovery, litigation, and incident response efforts. The Principal Analyst will also take a lead role in complex cases, develop forensic methodologies, and mentor other team members. This role can be primarily remote based however the successful candidate must be willing to travel to the West Midlands head offices and labs and sites throughout the UK for major incidents. Key Responsibilities: Lead and conduct digital forensic investigations to identify causes and impacts of cyber incidents, insider threats, fraud, IP theft, and regulatory non-compliance. Acquire and process digital evidence across multiple sources (laptops, servers, mobile, cloud, network logs) to ensure evidential integrity and maintain a strict chain of custody. Perform forensic analysis of file systems, OS artefacts, memory, network traffic, and malware to reconstruct events and determine root causes. Prepare and deliver detailed technical reports and executive summaries to communicate findings clearly to technical, legal, and senior business stakeholders. Research and implement emerging forensic tools and methodologies to enhance investigation capabilities and maintain operational excellence. Collaborate with the Cyber Security Incident Response Team to provide rapid forensic support during live cybersecurity incidents. Experience required: Proven Digital Forensics experience operating at a senior / lead level within large and complex enterprise organisations. Previous experience or a practical understanding of Operational Technology (OT) cyber security frameworks and standards. Proven expert knowledge of core forensic principles, evidence handling best practices, and the legal framework surrounding digital evidence, seizure of items and chain of custody. Expert level proficiency with industry leading forensic tools. Deep understanding of operating system internals (Windows, macOS, Linux) and file systems. Solid experience with network forensics, log analysis, and an understanding of network protocols (TCP/IP). Please apply via the link or contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website

Operations Reporting Service Analyst (Contract) Client: RX ?? Location: Richmond (Hybrid 2 days onsite, Wednesday anchor day ) ?? Department: IT Operations ?? Contract: Initial contract through to end of year (with strong potential for extension) Important Please Read Before Applying This role requires hands-on BAU support capability within enterprise reporting platforms . Applicants without recent involvement supporting Oracle reporting technologies and Power BI in a live production environment will not be considered. This is not a BI developer, data analyst, or project-only role. The Role RX is seeking an Operations Reporting Service Analyst to support the operational stability, governance, and reliability of enterprise reporting and BI platforms. This is a service-operations-focused position , working across business users, data teams, vendors, and technical support functions. You will play a central role in ensuring reporting platforms remain available, performant, and well governed in a fast-paced enterprise environment. Key Responsibilities Own BAU support for enterprise reporting platforms and integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management, RCA, CAB, and release planning Monitor data refresh cycles, batch jobs, and reporting availability Create and maintain runbooks, SOPs, and escalation documentation Act as a liaison between business users and technical support teams Support audit, compliance, disaster recovery, and business continuity activities Platforms in Scope Oracle OBIEE Hyperion (EPM, FDMEE, DRM) Microsoft Power BI Enterprise Data Warehouse & ETL processes (ODI) Mandatory Background Applications Without This Will Not Be Progressed You must bring: A 36 year track record in Application Support, Service Operations, or Reporting Platform Support Direct BAU involvement with at least TWO of the following platforms : Oracle OBIEE Hyperion (EPM / FDMEE / DRM) Microsoft Power BI Proven capability working within an ITIL-driven support organisation Exposure to enterprise-scale reporting or BI platforms Strong stakeholder communication capability across business users, vendors, and technical teams Applicants who do not meet the above criteria should not apply. Advantageous (Not Essential) Oracle Database and Oracle Applications exposure OCI, Oracle EBS, SOA, IDCS, Apigee Source systems such as Eloqua or Salesforce ITSM tools such as ServiceNow or Jira Why Join RX Support business-critical reporting platforms used across the organisation Operate within a structured, enterprise IT environment Hybrid working with a consistent onsite rhythm Contract initially through end of year , with strong extension potential Job Title: Operations Reporting Service Analyst Location: Richmond, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at . To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to . We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. TPBN1_UKTJ

Asbestos Analyst / Surveyor £37,000 - £42,000 DOE + Overtime 42.5 Hours per Week + 1 in 5 Weekends (Paid at Overtime Rates) Location: Central Region (Bristol / Oxford / Gloucester / Midlands) Are you an experienced Asbestos Analyst OR Surveyor looking to join a growing organisation with an excellent reputation for quality and service? Do you enjoy working across a variety of sites while delivering high standards of compliance and technical expertise? If so, this could be the ideal opportunity for you. A well-established asbestos consultancy with multiple offices across the UK is seeking Asbestos Analysts and Surveyors to support continued expansion and major contract wins across the Central Region. Known for delivering high-quality, UKAS-accredited services to a number of high-profile clients, this organisation offers a supportive team culture and strong career development opportunities. This role will involve conducting asbestos inspection and analytical activities while representing the company professionally across client sites. Key Responsibilities: Carrying out asbestos analytical duties including air monitoring, clearance testing, and fibre counting. Conducting site inspections and technical activities associated with asbestos testing and analysis. Producing clear and accurate reports, technical documentation, and supporting site records. Ensuring all work is completed in accordance with relevant legislation, company procedures, and UKAS requirements. Maintaining quality control procedures and supporting accreditation standards. Managing asbestos abatement and clearance processes in line with legislative guidance and site documentation. Representing the company professionally when working on site, attending client meetings, or supporting office activities. Ensuring safe working practices and considering the impact of activities on colleagues, clients, and the public. Undertaking additional responsibilities or projects as delegated by management. What You’ll Need: BOHS P403 / P404 (or RSPH equivalent) – essential. Experience carrying out asbestos analytical duties across a variety of site environments. Knowledge of current asbestos legislation, inspection methods, and testing procedures. Strong attention to detail and commitment to accurate reporting. Excellent communication and client-facing skills. Ability to work independently and manage workload effectively. Good IT literacy, ideally with experience using handheld reporting systems or PDAs. Flexible, reliable, and proactive approach to work. What’s on Offer: Company van and travel expenses 23 days annual leave + 8 bank holidays Company sick pay Life assurance Health cash plan Pension scheme

Pleased to be supporting a high profile global brand, based in the Midlands in their search for a permanent Senior Business Analyst. This is paying up to £75,000 base + fantastic benefits. To support the growth of this modern, high-impact practice you will be highly customer focused, bringing extensive BA experience in IT delivery, as well as bringing a consulting approach to problem-solving, with the ability to influence, challenge, and co-create with clients. You will build stakeholder relationships at all levels, deliver strategic IT solutions, provide expert guidance in complex, client-facing environments and further develop our business. Your role • Lead both face to face and virtual client workshops, managing stakeholders with differing priorities to reach agreed requirements - Take an evidence-based approach, i.e. using data to inform, and where necessary constructively challenge, decisions, ensuring that the right outcome is reached. - Work with ambiguity, bringing clarity and cutting through complexity. - Work closely with Solution Architects, Product Managers, User Experience Designers, whilst also understanding how to work effectively with other disciplines to deliver an end-to-end solution which meets clients' requirements. - Understand industry trends, look for new opportunities for work within your projects, contribute to bid proposals and drive innovation which will increase client value e.g., use of Generative AI to enhance business processes. - Take responsibility for leading Business Analysis on complex projects, often in high pressure situations, role modelling professional behaviours to colleagues. - Have people management responsibilities, driving improvements across the BA profession, actively supporting the development and career progression of other BAs Your skills and experience • Working on user-centred product or service development projects. - Working in a technical environment. Comfortable working closely with solution architects and other technical subject matter experts supporting technical requirements. - Identifying and developing business opportunities with clients. - Supporting and developing other BAs through activities such as people management and mentoring - Working on projects in the Public Sector or other legislative driven sectors such Utilities, Energy or Pharmaceutical - Incorporating a sustainability mindset into solutions And the ability to: • Influence strategy and leadership direction within complex engagements - Become a domain expert in the field in which you are working - Understand the architecture and the technologies being used to deliver a solution. - Work with low level detail, as well as holistically, driving the strategy and seeing the bigger picture. - Build collaborative stakeholder relationships with a range of colleagues and clients up to the most senior level. - Become a trusted advisor to our clients, providing coaching where necessary

IT Service Desk Analyst (1st / 2nd Line) Central Birmingham (2-3 days onsite) 6 Month Contract (Strong chance of extension) £275 - £300 per day (Outside IR35) We're partnered with a well-established, growing business who are looking to bring in a solid IT Service Desk Analyst to support their internal users and keep things running smoothly. This is a straightforward, hands-on support role in a Microsoft environment. No fluff. They need someone reliable who can pick things up quickly and just get on with it. The role You'll be the go-to person for day-to-day IT issues across the business, providing technical support to 500+ staff. You'll be working across Windows 10/11 environments, supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), and handling user management through Active Directory and Azure (Entra). There's also some device management involved using Intune, so experience there is useful. This includes enrolling devices, applying compliance policies, and troubleshooting endpoint issues. You'll log and manage tickets properly, resolve what you can, and escalate when needed. Simple as that. You'll also support onboarding and offboarding, setting up new starters, configuring devices, and making sure access is provisioned correctly. There's an element of endpoint security too, working with tools like Microsoft Defender and Sentinel. What they're looking for They are not looking for someone learning on the job. If you don't have solid, hands-on experience across the below, don't apply. You need to be comfortable walking into a busy environment and contributing straight away. You must have: Strong Windows 10/11 support experience Solid Microsoft 365 support experience (Outlook, Teams, SharePoint, OneDrive, Defender) Proven Active Directory experience (user management, permissions, resets) Hands-on experience with Microsoft Intune (device enrolment, compliance, endpoint issues) Experience using ITSM tools (ServiceNow, FreshService or similar) and working to SLAs Azure (Entra) Microsoft Defender and/or Sentinel Basic networking (DNS, DHCP, VPN troubleshooting) The kind of person that works well here Someone practical, calm, and easy to deal with. You'll be speaking to non-technical users all day, so being able to explain things clearly matters just as much as your technical skills. If you can troubleshoot properly, stay organised, and don't overcomplicate things, you'll do well

If you’ve also worked in the following roles, we’d also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer. We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer

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