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Job Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. You will: • Ensure customers receive an easy, memorable, and valued service via email, telephone and in- product conversations., • Seek to understand how customers use our products, and proactively offer guidance to customers on how to get the best use and value from our suite of products., • Be a natural problem-solver., • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries., • Provide emergency support out of hours on a rotational basis (after initial onboarding period)., • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems., • Work with connected technology providers to effectively implement integrated solutions or solve problems effecting customers., • Research and understand app log files and identify user behaviour to help diagnose an issue., • Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams., • Use software to assist you in your role, such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bug fender, as well as Microsoft suite of products. You have: • The skillset to follow up with customers and deliver timely updates on tickets and cases., • Willingness to contribute ideas, innovation and team spirit., • The ability to see challenges instead of problems., • Experience of working in a high performing busy team., • A desire to increase your technical knowledge., • A logical approach, with good judgment to ensure the appropriate customer outcome., • Initiative to resolve customer issues and provide an exceptional service., • The ability to manage a varied workload. You may have: • Experience or interest in the Care industry., • An inclination to keep up with news and developments within technology and social care., • Experience using Salesforce, Intercom and Jira., • An ambition to continuously grow and develop. Why join everyLIFE? Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. If you have any questions about this role, other opportunities, or working at everyLIFE, please email Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response.

Supply Chain Lead - Oracle Farnborough (2-3 days onsite per week) 12-Month Contract Inside IR35 Rate: Competitive day rate We are seeking an experienced Supply Chain Lead to drive the end-to-end transition of Procurement processes from legacy systems into Oracle. This is a key contract role supporting a major ERP transformation programme, requiring strong functional expertise and hands-on delivery capability. The Role You will lead all aspects of Procurement process transition, ensuring seamless migration to Oracle while maturing and optimising the Source-to-Pay operating model through best-practice technology enablement. Acting as the Procurement Subject Matter Expert, you will play a central role in solution design, workflow development, process implementation, stakeholder engagement, and training delivery. Key Responsibilities * Lead the transition of Procurement activities from legacy systems to Oracle * Support all Procurement-related elements of the wider ERP migration programme * Design, own and maintain the Procurement data strategy, ensuring data integrity throughout transition and beyond * Partner closely with ERP programme teams, Procurement stakeholders and IT * Identify and manage cross-functional dependencies during transition * Challenge the status quo to design, test and implement streamlined Procurement workflows * Manage and communicate change impact across stakeholders * Lead planning and prioritisation of implementation activities to maximise delivery within programme timelines * Ensure smooth handover of technical developments for ongoing maintenance * Develop and deliver comprehensive training to support successful adoption About You You are a Procurement professional with deep Oracle implementation expertise and a strong background in services purchasing. You bring both strategic insight and hands-on delivery capability. Key Skills & Experience: * 5+ years' experience as a Procurement professional with Oracle technology expertise * Deep understanding of Source-to-Pay processes * Strong experience in Oracle implementation environments * Business Analyst skillset including process mapping and data management * Experience improving functional operations through technology enablement * Strong stakeholder engagement and consultancy skills * Proven ability to deliver within complex programmes with tight timelines * Excellent written and verbal communication skills This is an excellent opportunity to play a pivotal role in a high-profile transformation programme, shaping Procurement operations for the future. JBRP1_UKTJ

Do you want to help shape the future of our SOC? This is your chance to take ownership of the end-to-end SOC architecture, guiding how our platforms, detections and controls evolve to meet client, regulatory and business needs. You will influence how our services grow, introduce new technologies and strengthen a security-by-design culture. This hybrid role involves two days per week in either Hemel Hempstead or Farnborough. You do need to be eligible for SC and DV Clearance. What you'll be doing: Owning the SOC architecture to ensure designs, integrations and operating models meet regulatory and assurance requirements. Documenting high and low-level security control designs and defining testing needs. Setting and governing standards for detection content, including rules, use cases and correlation logic. Acting as the technical authority for client security designs and technology roadmaps. Leading SOC maturity work to support CREST accreditation. Identifying and introducing technologies that enhance analyst effectiveness, including automation and AI. What youll bring: Experience designing or owning security architectures within SOC, MSSP or complex security environments. Strong understanding of detection and SOC operations. Ability to oversee security platforms and integrations holistically. Knowledge of governance, compliance and accreditation requirements such as CREST. Experience assuring technical architectures using secure design principles. It would be great if you had: ? SC or DV clearance. If youre interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type: Permanent. Location: Hybrid fixed 2 days per week in Hemel Hempstead or Farnborough. Security Clearance Level: SC cleared and eligible for DV clearance. Internal Recruiter: Jane. Salary: Up to £90,000. Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, and pension. Loved reading about this job and want to know more about us? Sopra Sterias Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the clients goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UKs most complex safety- and security-critical markets. TPBN1_UKTJ

Service Desk Analyst (Customer Service Helpdesk) Location: Farnborough Business Park (Office based role) Working pattern: 4 days on / 4 days off shift pattern (Rotating shifts, 7am-7pm / 7pm-7am) Job type: Full time, Permanent Competitive starting salary - Uncapped overtime options - 20% salary uplift for shift work - Full training and development included - 25 days annual leave Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) to join our growing Customer Service team at our new office in Farnborough . We have numerous prestigious managed service contracts that we are currently delivering on and we have an increasing order book. We are in a great place to expand our team to support the growth we are experiencing. Plenty of at-the-desk training is provided and career development is on offer! THIS IS A SHIFT BASED ROLE: 4 days on / 4 days off shift pattern role , where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am every shift (breaks are included). This role will see you work out of our modern office based in Farnborough. Service Desk Analyst - What you'll do: Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and our external customers over a wide range of platforms - telephone, email, B2B and customer portals Collect data and log incidents, requests and queries via a dedicated online customer portal Ensure that excellent customer service is provided to the customer consistently Follow up actions in a timely manner and provide regular customer updates to meet promises made Attend team training sessions when required Order and arrange spare parts for various IT related incidents or requests via an internal logistics application process Coordinate / arrange and schedule Engineers or Field Engineering resources to customer sites Maintain rapport with our customers by displaying a detailed understanding of their support requirements and understanding of the contracts Maintain high levels of incident ownership throughout the Incident Lifecycle to a satisfactory customer resolution Liaise pro-actively with suppliers or partner vendors and escalate where necessary to ensure timely resolutions Achieve or exceed customer specific Service Level Agreements (SLA's) Understand and proactively operate the 'Escalations Procedure' Meet the Service Desk Key Performance Indicators (KPI's) as set by the Service Centre Manager Service Desk Analyst - Who you are: The Service Desk Analyst (Customer Service Helpdesk Agent / Helpdesk Operator) is passionate about customer service and communication, by acting as the first point of contact for any IT-related issues, requests, and incidents that come in from our customers. This role focuses on customer support, and is NOT a technical troubleshooting / fixing / 1st Line IT related role. Although a specific Service Desk Analyst job history or experience is not essential, we would welcome and strongly consider experience from retail, customer service, coordinator / coordinating, or administration environments. On-the-job training will be provided so you must be willing and flexible. Proficiency in using Microsoft Office programs, like Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams, is required. If you're eager to start and develop a career in an entry-level role such as a Service Desk Analyst, this could be the perfect start for you. Service Desk Analyst - Key requirements: Administration, Coordinating / Coordinator, Retail or Customer Service experience in a demanding environment is ideal (service desk, customer service, helpdesk, call centre , retail, public sector etc.) Computer literate and a confident user of Microsoft programmes; Microsoft Word, Microsoft Teams, Microsoft Outlook, Microsoft Excel Call handling / telephone-based customer service / customer assistant experience is welcomed Successful experience of working in a team and working on your own ITIL Aware (Desirable but not essential) Commutable to the Farnborough office daily Full UK driving license - highly desirable Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. Other additional benefits with this role: Continuous training and development Company matched pension scheme Access to the Flexible Benefits portal A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme About Telent: Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 2,500 brilliant, dedicated people committed to getting the job done well. We're guided by our Core values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focused TPBN1_UKTJ

Junior/Graduate Technical Support Analyst x 3 - Harrogate - New! (REFGJ10). I'm recruiting for a Junior Technical Support Analyst with a leading organisation based in Harrogate. Experience in technical support (1st or 2nd line).

Ready to apply your technical mind to real‑world challenges?.

Are you a Technical Support Analyst with experience working with enterprise systems? If you have a passion for outstanding support, the curiosity to learn and master new technologies, and the drive to investigate and resolve incidents, Pharmacierge is the career move for you. The Technical Support A

Ready to apply your technical mind to real‑world challenges?.

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staf

As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on‑site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. If you've also worked in the following roles, we'd also like to hear from

Infrastructure Support Analyst/Engineer/2nd Line Support. Experience as an Infrastructure Support Analyst/Engineer/2nd Line Support. You’ll start by providing 2nd‑line support and quickly transition into a hybrid Support/Infrastructure Engineer position, working predominantly with Office 365,

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. Experience in technical

Are you a Technical Support Analyst with experience working with enterprise systems? If you have a passion for outstanding support, the curiosity to learn and master new technologies, and the drive to investigate and resolve incidents, Pharmacierge is the career move for you. The Technical Support A

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

FINTEC recruit is supporting hiring an Application/Technical Support Analyst. We are seeking a technically proficient and service‑oriented support analyst who thrives in a fast‑paced, high‑pressure environment. Strong experience with technical and application support – including SQL queries,

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. Experience in technical

Working within our service and operations environment, you will analyse, diagnose and resolve technical issues - from mapping errors and lookup updates to system failures - while supporting integration projects and collaborating across support tiers. We are looking for an Technical Support Analyst (

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. Experience in technical support or a related role (experience may come from professional, volunteer, or project‑based work). You will join the customer support team, organiz

The Senior Technical Support Analyst will join a highly collaborative team providing comprehensive technical support services, including audiovisual support delivered in person at deskside, in meeting rooms, event spaces, and via Tech Hub services across the UK region. As a Senior Technical Support

As a Support Analyst at Acturis you will:. As a Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. As a Senior or Lead Customer Support Analyst you can expect to be responsible for:.

The Technical Support Analyst provides responsive, high-quality support to our global users, partners, and internal teams. You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. Experience in technical s

Ready to apply your technical mind to real‑world challenges?.

A global information provider is seeking a Technical Support Analyst to deliver high-quality support to users. Candidates should have experience in technical support, familiarity with cloud services, and strong problem-solving skills. The role involves responding to technical inquiries, resolving is

We are seeking a Junior Technical Support Analyst to join our growing team. You will need to troubleshoot and resolve technical issues as well as escalating more complex issues to senior team members when necessary. We do this by providing the encouragement, support and skill development that you ne

A private pharmacy in Central London seeks a Technical Support Analyst to provide hardware and software support. The role involves maintaining network infrastructure, collaborating with the IT team, and enhancing the pharmacy's technical services. Candidates should have proven experience in IT suppo

A leading insurance technology firm in Greater London is looking for a Customer Support Analyst who will engage directly with clients to resolve issues, configure the platform, and suggest improvements.

The Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. Being first point of contact for all tech support queries via e-mail, phone or messages. Diagnose and resolve technical hardware and software issues.

A leading software company in Greater London is searching for a Support Analyst to help solve user problems and enhance system functionality.

This is a great opportunity to join a collaborative, international IT support team, providing high-quality technical support while helping to improve system performance, automation, and user experience. You'll deliver hands‑on and remote technical support for end users, proactively monitor device

A leading insurance technology firm in Greater London is seeking a graduate for a customer support role.

Technical Support Analyst – Remote, Bilingual English & French. Technical Support Analyst (TSA). Technical Support Analyst – Remote, Bilingual English & French.

This position emphasizes exceptional customer service and technical support. Responsibilities include managing customer support requests, maintaining ticket logs, and liaising with internal teams.

Ready to apply your technical mind to real‑world challenges?.

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

Joining at the start of Phase 1 of an ERP implementation, you will be a key player in supporting the end-to-end business analysis across this significant programme of work, including requirements gathering, business process documentation, and shaping future business cases to support the successf

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

Working closely with your team and management, you will contribute to continuous improvement initiatives while fostering a positive, supportive, and respectful working environment. About the roleAs a Senior Operative within the cooking team, you will support the day-to-day running of the kitchen are

Senior Business Analyst - Nationwide. Reporting to the ERP Programme Manager, we are looking to recruit a Senior Business Analyst on a permanent basis. Joining at the start of Phase 1 of an ERP implementation, you will be responsible for the end-to-end business analysis across this significant

Oswestry Packing Facility SY10 8NL Rotating shift pattern including days and night shifts How will you make an impact? Reporting into the Logistics & One Cheese Manager you will be responsible for overseeing logistics operations, ensuring efficient distribution, and maintaining high standards of

Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career.

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.

We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues w

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.

Be part of a supportive team that values collaboration and innovation!.

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.

Carrington West are assisting their local authority client based in the South West in their search for a Principal Planning Enforcement Officer / Team Leader to join their Town Planning Department.This will be offered on an initial 6-month contract, then rolling.We are looking for an experienced Enf