Technical support analyst jobs in Newcastle Upon TyneCreate job alerts

Technical Business Analyst Levels: Consultant / Senior Consultant (Two levels available) Location: Newcastle (Cobalt Business Park) Salary: up to £45,000 (Consultant) / up to £55,000 (Senior Consultant) Working Pattern: Hybrid – 3 days per week in the Newcastle office Industry: Technology Consulting / Digital Transformation About the Role Our client is a global technology and consulting organisation with a strong engineering and delivery culture. They partner with major enterprises and public sector organisations to design, build and scale modern digital platforms. They are growing their Newcastle delivery hub and are hiring Technical Business Analysts at two levels: Consultant (up to £45k) and Senior Consultant (up to £60k). This role sits within a software delivery team, acting as the bridge between business stakeholders and engineering teams. You will translate complex business problems into clear technical requirements, helping teams deliver solutions that align with user needs, technical constraints and organisational goals. The environment is delivery-focused, collaborative and highly technical. You will work alongside architects, developers, UX designers and testers across the full software development lifecycle. What You’ll Be Doing • Acting as the link between business stakeholders and technical teams., • Eliciting, analysing and documenting business and technical requirements., • Translating requirements into user stories, functional specifications and backlog items., • Creating process flows, sequence diagrams and functional designs to support development teams., • Supporting Agile delivery through sprint planning, backlog refinement and stand-ups., • Working closely with architects and developers to shape practical technical solutions., • Conducting business impact assessments across multiple business areas., • Supporting testing by reviewing test scripts, triaging defects and answering queries., • Analysing datasets using SQL to validate requirements and identify insights., • Supporting large programme implementations and ensuring operational readiness., • Collaborating with cross-functional teams including developers, testers, DevOps, UX designers and product owners. At Senior Consultant level, you may also: • Lead requirements workshops with clients., • Shape solution design with technical and solution architects., • Coach junior Business Analysts., • Lead elements of business change and stakeholder engagement. Ideal Background • 1.5–5+ years experience as a Business Analyst within a technology or software delivery environment., • Experience translating business needs into technical requirements and user stories., • Strong understanding of Agile delivery (Scrum or Kanban) or traditional Waterfall environments., • Experience working with cross-functional technology teams., • Practical experience using tools such as JIRA, Confluence, Visio or Excel., • Experience modelling processes using UML, BPMN or Design Thinking techniques., • Strong SQL skills for data analysis and validation., • Understanding of APIs, system integrations and databases., • Experience working on digital transformation or software delivery projects., • Exposure to cloud platforms (AWS, Azure, Salesforce) or modern enterprise platforms is beneficial., • Experience working within the public sector is advantageous. What You’ll Receive • Salary up to £45,000 (Consultant) or up to £60,000 (Senior Consultant)., • 25 days annual leave plus bank holidays., • Private medical insurance., • Pension and additional benefits package., • 3 additional days per year for charitable work., • Access to a global network of experts and structured training programmes., • Opportunities to work on large-scale digital transformation projects. Who Should Apply This role suits Business Analysts who enjoy working in technical delivery environments and want to be closely involved with engineering teams building real systems. You should be comfortable operating between business stakeholders and technical teams, translating problems into practical solutions that development teams can implement. Security Clearance Requirement: Any offer of employment is subject to BPSS and SC security clearance, which requires 5 years continuous UK address history with no periods of 30 consecutive days or more spent outside the UK at the point of application.

Job Description Location- Newcastle, Manchester Sheffield or Leeds About Scrumconnect Consulting Scrumconnect Consulting is a UK national SME award-winning software development consultancy with over 300 consultants across the UK. We work with UK Public Sector clients to build impactful, award-winning digital services that improve millions of lives. We take as much pride in our people, culture and work-life balance as we do in making services that improve millions of lives. Collaborative, entrepreneurial and dedicated to problem-solving, we bring the step change our customers need to sustain innovation. 3 ways we are different We're not just a consultancy. We're a community. Our knowledge-sharing, learning/unlearning, problem-solving culture benefits our consultants and our clients. All our people are highly experienced. Our consultants typically have at least 10 years' experience solving complex business problems. Handpicked high-performing teams with high empathy, trust and a mindset of continuous learning. Performance Analysts Working within, and contributing to, the overall user centred design of a digital product, as part of multi-functional Agile delivery teams focused on one or more products, Performance Analysts should have the following essential skills: • Ability to take a lead role in the development of the performance metrics and key performance indicators (KPIs) for the service and build dashboards and provide in depth reports to communicate key metrics., • Able to track/measure customer behaviour and use data to inform iterative service changes. Follow a process of continual iteration and measurement to monitor, iterate and improve., • Strong communication skills, able to identify and communicate service performance, actionable stories and business insights from the data to stakeholders and the team, to inform user-centric design decisions., • Skilled in analysing data from web analytics tooling such as, Google Analytics., • Validate/assure the implementation of web analytics., • Experience in Agile. Working closely with User Researchers, Content Designers, Interaction Designers, Business Analysts, Developers, Product Owners, Delivery Managers, and others in Agile teams, to ensure the team have access to the best evidence possible and are using it in designing and optimising the service., • Experience of building team capability through role modelling, mentoring, and coaching., • Ability to manage relationships with non-technical colleagues and work in a collaborative, inclusive way., • Interpret A/B and multivariate testing to enable the effects of changes to the service to be tested and to support iterative improvements., • Be an expert in digital performance analysis and the configuration and deployment of digital analytics solutions, such as Google analytics., • Influence teams to ensure trials and iterations are designed so that reliable and trustworthy evidence will be produced, and ensure findings are robust (e.g. tested for statistical significance before they are delivered)., • Work with agile teams to make sure their service meets the performance requirements in relation to analytics set out in the Digital by Default Service Standard., • Proficient in SQL.

Job Title: Product Analyst Location: Gateshead, 2-3 days per week Contract Type: Temporary (12 Months) Salary: Up to £43,000 Working Pattern: Full Time Are you ready to embark on a new adventure in the world of finance and insurance? Our client, a leading financial institution, is looking for a dynamic Product Analyst to join their team in Gateshead on a temporary contract for 12 months. If you’re passionate about product management and eager to make a difference, we want to hear from you! What You’ll Do: As a Product Analyst, you will be at the forefront of product development. Your responsibilities will include: Collaborating with Product Managers and stakeholders to transform business needs into actionable product features. Articulating product vision and requirements in a clear, concise manner for diverse audiences including stakeholders, end users, and development teams. Prioritizing and managing the Feature backlog based on value metrics within the SAFe Agile framework. Establishing acceptance criteria and refining features in collaboration with Product Managers and Scrum teams. Overseeing user acceptance testing and ensuring that deployed code meets agreed standards. Communicating regularly with stakeholders about upcoming features, risks, and release decisions. About You: We’re seeking someone who is: Experienced in business analysis, planning, and product management. An excellent communicator, able to convey complex ideas to both technical and non-technical audiences. Proficient in problem-solving and time management, with the ability to juggle multiple tasks and deadlines. A team player who can also work independently in a fast-paced environment. Why Join Us? This is your chance to be part of a vibrant and innovative team focused on enhancing customer experiences across the financial landscape. You will: Engage in quarterly planning sessions, playing a critical role in the success of our deliverables. Work closely with cross-functional teams, including engineering, operations, risk, and marketing, to drive impactful product strategies. Contribute to a culture of continuous improvement and agile methodologies that encourage frequent inspection and adaptation. What Makes Us Unique? At our organization, we believe in the power of curiosity, collaboration, and determination. Every team member is encouraged to think creatively and act decisively to deliver exceptional results for our customers. Whether you succeed or learn, we celebrate every step of the journey together! Ready to Make Your Mark? If you’re excited to tackle challenges and drive innovation in the financial services sector, we want to hear from you! Apply now to take the next step in your career as a Product Analyst and help us shape the future of financial services. Apply Today! Join us in creating meaningful experiences that empower businesses and individuals alike. Your next chapter starts here! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Job Description About AttiFin AI At AttiFin AI, we're transforming financial operations through intelligent automation and advanced analytics and we're doing it with a team that truly loves the challenge.From machine learning and data engineering to financial systems integration, we build scalable, secure AI solutions that help organisations streamline processes, sharpen decision-making, and unlock new efficiencies. Grounded in collaboration, transparency, and continuous growth, we've built an environment where talented people thrive, innovate, and do the best work of their careers. The Role We're looking for a Business Analyst who thrives in a start-up environment and can operate with a high degree of autonomy. This is not a back-office reporting role — you'll be embedded across the business, shaping our understanding of the market, supporting live pilots with clients, and helping translate complex legal workflows into product and commercial opportunities. You'll work closely with product, engineering, sales, and leadership to ensure that what we build is grounded in real market needs and delivers clear value to legal professionals. The ideal candidate brings a blend of analytical rigour, commercial awareness, and genuine curiosity about both AI and the legal sector. What You'll Do Market Intelligence & Research You will continuously monitor the legal AI landscape, tracking competitors, emerging trends, regulatory shifts, and evolving buyer expectations. You'll synthesise this into clear, actionable insight that informs product direction and go-to-market strategy. The market moves quickly — we need someone who stays ahead of it, not behind it. Pilot Support & Client Engagement You will play a hands-on role in supporting pilot programmes with clients — from scoping and setup through to tracking outcomes and gathering feedback. You'll work directly with pilot clients to understand their workflows, define success metrics, and ensure we're learning as much as possible from every engagement. Cross-Functional Collaboration You will act as a connective thread across the team, working with product managers, engineers, designers, and commercial leads to ensure alignment. You'll gather and structure requirements, facilitate prioritisation discussions, and help the team make informed decisions with the best available data. In a start-up of our size, this means rolling up your sleeves and contributing wherever you're needed. Autonomous Delivery You will own your workstream end to end. We're looking for someone who can identify what needs doing, structure their own approach, and deliver without needing to be managed closely. You'll be trusted to make judgment calls, flag risks early, and drive initiatives forward independently. What We're Looking For Essential • Demonstrable experience as a Business Analyst, or similar role, ideally within a start-up or high-growth environment., • Strong research and analytical skills — you can take ambiguous questions, structure an approach, and deliver clear findings., • Experience developing value propositions, business cases, or commercial collateral., • Ability to work cross-functionally with technical and non-technical teams, communicating effectively with both., • Comfort with ambiguity and a genuine ability to work autonomously — you don't wait to be told what to do., • A keen interest in AI, technology, and how it's reshaping industries., • Legal experience — whether that's a law degree, paralegal experience, time spent at a law firm, or experience in legal tech. Understanding how legal professionals think and work will be a significant advantage., • Experience supporting or managing pilot programmes, proof-of-concept projects, or early-stage client engagements., • Familiarity with the legal technology market and its key players. What We Offer • The opportunity to shape a product and company from an early stage., • A collaborative, low-ego team where your contributions are visible and valued., • Exposure to cutting-edge AI technology and the legal industry., • Autonomy and ownership over your work. Diversity & Inclusion At AttiFin, we are committed to building a diverse, inclusive, and equitable workplace where everyone feels valued and empowered to contribute. We believe that diverse perspectives drive better outcomes, and we actively encourage applications from individuals of all backgrounds, experiences, and identities. We are dedicated to creating an environment where everyone can thrive and bring their authentic selves to work.

IT System Analyst - £46k (DOE) - Remote I am seeking a proactive IT Systems Analyst with experience in Epicor BisTrack and strong SQL skills to support my client’s core business systems. This role is well suited to someone who enjoys hands-on technical work, supporting users, improving processes, and implementing smart automation solutions, including modern AI-driven tools, to enhance overall business efficiency. What you’ll do • Act as the escalation point for Bistrack and SQL-related support issues, • Resolve helpdesk queries efficiently and support day-to-day IT operations, • Use AI and automation tools to streamline processes and reduce manual work, • Develop reports, queries, and system improvements, • Train users and create simple, helpful guidance materials, • Support system integrations and data workflows across the business What you’ll bring • Hands-on experience with Epicor Bistrack, • Strong SQL capability (queries, reporting, troubleshooting), • Background in IT support/helpdesk roles, • Awareness of AI productivity tools, automation platforms, or low-code environments, • Clear communication skills and a user-focused mindset, • A desire to improve systems, processes, and efficiency Benefits • 15% bonus, • Remote, • Private Healthcare

Job Advert - Asbestos Surveyor/Analyst (Manchester) Asbestos Surveyor/Analyst - Manchester Salary: £30,000 - £38,000 (depending on experience) Permanent, Full-time Our client is a leading UKAS accredited, asbestos consultancy, specialising in asbestos testing, asbestos surveys, and consultancy. They have a wealth of experience in asbestos surveying, sample analysis of bulk material samples, air testing and four stage clearance testing. (We are an equal opportunities employer and welcome all applications) We are currently looking for TWO experienced Asbestos Analyst Surveyors with a P402 P403 & P404 qualification to join their Regional team covering their North West Contracts. Benefits: Company vehicle + fuel card Overtime opportunities 21 days holiday + bank holidays Private healthcare Company pension Ongoing training and CPD support Clear career progression pathway Company Overview My client is a well-established UKAS-accredited asbestos consultancy with a strong presence across the North West. Known for delivering reliable surveying and analytical services, they offer a supportive, structured environment where surveyors and analysts can continue to develop professionally while working on a varied portfolio of projects. Role Overview They are seeking a dual-skilled Asbestos Surveyor/Analyst to join their Manchester team. This role offers a balanced mix of site surveying, air monitoring and analytical duties across domestic, commercial and industrial sites. You'll play a key part in maintaining compliance, ensuring safety, and upholding the company's high technical standards. Key Responsibilities: Conduct Management, Refurbishment and Demolition Surveys (HSG264) Undertake air monitoring, 4-stage clearances, smoke tests, leak tests and reassurance sampling Produce accurate and timely reports for both surveying and analytical work Liaise with clients, contractors and internal teams professionally Maintain high standards of quality, safety and compliance Keep up to date with legislation, HSE guidance and UKAS procedures Requirements: BOHS P402, P403 and P404 (or equivalents) Experience with both surveying and analytical duties within a UKAS-accredited environment Strong communication and reporting skills Good technical knowledge of asbestos regulations Full UK driving licence Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. JBRP1_UKTJ

Role: Senior P2P Analyst Location: Manchester (Hybrid) Job Type: Permanent, Full-time Salary: £40,000 - £42,000 Per Anum About the Role We are recruiting for a Senior P2P Finance Analyst to join a growing transactional finance function within a large international organisation operating in the logistics and supply chain sector. This role will take ownership of the Procure to Pay function within the Transactional Finance team, ensuring the timely and accurate processing of supplier payments across multiple entities. You will play a key role in overseeing supplier reconciliations, resolving complex queries, and ensuring strong controls and compliance across the payables process. As a senior member of the team, you will lead a group of P2P Analysts and Administrators, supporting their development while driving high standards of service delivery to both internal stakeholders and external suppliers. This position is well suited to someone who enjoys leadership responsibility, thrives in a high-volume transactional environment, and is motivated by improving processes and strengthening financial controls. Key Responsibilities for the Role: • Lead the day-to-day delivery of the Procure to Pay function, ensuring supplier payments are accurate and processed on time across multiple entities, • Oversee supplier statement reconciliations, investigating and resolving discrepancies or complex vendor queries, • Manage and support a team of P2P Analysts and Administrators, providing guidance on escalations and complex issues, • Review aged items, reconciling balances and subledger risks to maintain strong financial control, • Support the month end process, including input into accruals and ensuring the completeness of payables data, • Build strong working relationships with internal teams and suppliers to improve query resolution and on time payments, • Assist with monthly reporting and performance reviews across the P2P function, • Identify opportunities to improve processes, controls and efficiencies within the payables operation, • Minimum 5 years' experience within a P2P, Accounts Payable or transactional finance role, • Previous experience supervising or leading a team within a finance environment, • Strong supplier reconciliation and query resolution experience, • Experience working in high volume transactional environments, • Strong understanding of P2P processes and financial controls, • Experience using ERP systems such as SAP (R3 or S/4 preferred), • Experience managing Direct Debits and complex supplier queries To be considered for this fantastic opportunity, you must APPLY NOW, making sure to attach your up-to-date CV. *Only shortlisted candidates will be contacted for an initial telephone interview. If selected from the shortlist, a formal interview process will then begin. JBRP1_UKTJ

PMO Specialist 12-Month FTC in Southampton (likely to go perm) Hybrid - 2-3 days onsite per week £60,000 - £65,000 Base (Possible Flex) + Benefits Are you a dynamic PMO professional looking to make a significant impact within a leading UK wealth management firm? This is a rare opportunity to join a business that is actively transforming, modernising, and placing the customer at the very heart of everything they do. If you are bold, ambitious, and ready to challenge the status quo, this 12-month Fixed Term Contract (FTC) in Southampton is the perfect platform for your career. As a PMO Specialist, you will move beyond basic project tracking to drive a sophisticated Enterprise-wide Change Portfolio. You will work within a department that values curiosity and collaboration, ensuring strategic goals are met through expert governance and high-level portfolio insights. Your Impact and Responsibilities In this role, you will support the central PMO by providing structure, planning capability, and governance across the portfolio. • Enterprise Planning & Governance: Maintain and enhance PMO controls and frameworks, overseeing planning at the portfolio level to ensure alignment with business strategy., • Dependency & Risk Management: Track and maintain a clear view of dependencies across the portfolio, helping to identify and highlight interconnected risks., • Resource Management: Support portfolio-level resourcing by overlaying change and SME demand, helping to assess capacity and prioritisation. You are a confident team player who thrives in fast-paced environments and is comfortable working at the portfolio level. • Financial Services Experience: Experience in a PMO or project role within Financial Services is preferred, but not essential., • Portfolio Planning: Strong experience in enterprise or portfolio-level planning, dependency management, and resourcing support across multiple workstreams., • Technical Skills: Strong intermediate Excel skills and experience using project management tools such as Microsoft Project for the web., • Communication & Drive: Excellent communication skills, with the ability to build relationships, work collaboratively, and stay calm under pressure. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ

Experience in a global application support or technical operations role, ideally within financial services. Our client, a fast‑growing technology‑driven financial services firm, is seeking an Application Support Analyst to join their Newcastle team. This role offers the opportunity to work in a

Agile Business Analyst - Enterprise Legacy Rebuild | Microservices | Cloud | .NET | React Are you an Agile Business Analyst who loves tackling complexity and shaping modern solutions that transform how organisations work? This is a rare opportunity to join a high-performing development team undertaking a full enterprise rebuild of a complex, business‑critical legacy application, replacing it with a modern, scalable platform built on today's best engineering practices. About the Role We're looking for a proactive, collaborative Agile Business Analyst to guide requirements, clarify business needs, and ensure value-driven delivery throughout a major transformation initiative. You'll partner closely with developers, QA, and product stakeholders as the team re‑imagines a legacy estate into a suite of cloud‑based microservices using a .NET and React stack. What You'll Be Doing Leading requirements discovery and story refinement across a large-scale, multi-phase enterprise rebuild Translating complex legacy processes into streamlined, scalable digital workflows Collaborating daily with a high‑maturity Agile team across Scrum ceremonies and discovery workshops Writing clear user stories, acceptance criteria, and process maps to support modern engineering practices Working with technical teams leveraging microservices, cloud platforms, .NET, React, CI/CD, and GitFlow Helping shape the product roadmap and ensuring alignment with business outcomes Driving continuous improvement and championing Agile best practiceWhat You'll Bring Strong experience as an Agile BA within software development teams Hands-on experience supporting complex digital transformations or legacy system migrations Ability to break down intricate business processes and translate them for technical delivery teams A solid understanding of modern engineering stacks, ideally including microservices, cloud, .NET, and React Excellent stakeholder engagement, facilitation, and problem-solving capability A value-focused mindset and a passion for delivering high-impact solutionsWhat's In It for You Work on a flagship enterprise modernisation programme with huge business impact Join a technically innovative team that values engineering excellence Exposure to the latest cloud-native tools, architecture patterns, and Agile practices A truly collaborative culture where your input shapes the future platform Opportunities to learn, grow, and influence at every stage of the rebuild

Are you an experienced Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead on formulating, developing, and taking responsibility for end-to-end business solutions within a change portfolio. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of modern environment championing continual improvement. The purpose of the role will be to play a pivotal part all business analysis facets of large or complex business change and technology programmes and shape the associated business outcomes. Your day-to-day responsibilities will include driving the business goals ensuring that they are understood and documented; Completing robust analysis in line with the overall delivery plan; stakeholder engagement & analysis; requirement gathering ensuring robust elicitation & validation; translating business requirement into functional & technical specifications by engaging with internal & external stakeholders; improving existing business processes; artefact production; solution support; user acceptance testing, and change impact assessments amongst other responsibilities. Must Have Demonstrable commercial experience of effectively working independently as a Business Analyst Stakeholder Engagement and Requirement Elicitation Experience of Business Process Mapping and capturing user stories Experienced in overseeing UAT sessions, ensuring alignment between requirements and test scenarios Experience of a variety of analysis techniques such as SWOT, Pestle MoSCoW, etc A base of formal Business Analysis certification such as BCS Foundation, or evidence of working towards BCS/ISEB Diploma (or similar level of accreditation)Nice to Have Power BI/ Power Platform Knowledge/Experience of Change Management or Continuous Improvement methodologies, tools, and techniques Business case development Ideally a blend of methodology experience covering Agile and more iterative Waterfall projects. Additional certification such as PRINCE Foundation, PMP, Agile, ITIL, etc. As an individual you will have excellent problem-solving skills and attention to detail, be a self-starter, driven, and comfortable with taking responsibility for change and delivery. You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated. The role is offered on an initial 18-month fixed term salaried contract with scope to run and, alongside a competitive salary, you will receive a generous a benefits package that includes bonus scheme, generous employer pension, flexible working, generous leave entitlement, life/health insurance and professional development. The role will be predominantly remote, with a requirement for some onsite meetings in Carlisle during the first few months. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website

Junior IT Business Analyst Newcastle upon Tyne £45,000 1 Year Fixed Term Hybrid working (circa 1 day per week in the office) Sellick Partnership are once again partnering with our long-standing private sector client to recruit a Junior IT Business Analyst on a 1 year fixed term contract. As a Junior IT Business Analyst, you will support the IT BA team to understand business problems, contribute to digital transformation, documenting requirements and mapping processes across the organisation. You will have the opportunity to learn core BA methodologies working with an experienced team of analysts, project managers and solution architects. Responsibilities: Work with senior BA's, wider IT team and senior stakeholders to understand challenges and explore solutions. Participation in workshops, discussions and meetings to capture information accurately and understand business needs. Assist with reviewing project and supplier documentation. Maintaining and creating documentation such as process flows, workshop outputs and requirements lists. Support with testing activities including defect tracking and test case preparation. What we are looking for: Ideally you are in a Business Analyst role at the moment with a willingness to learn and progress. Exposure to tools such as Jira, confluence or equivalent. Strong communication skills and ability to liaise with wider technical teams/ senior stakeholders. Understanding of Agile and Waterfall methodologies. Exposure to IT, data or business processes. Please submit an application if you are interested in hearing more about the role and seeing the full job spec. The role closes for applications on the 20th March so please don't delay with your application. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website

Supplier Risk Analyst Location: Newcastle upon Tyne (Hybrid 2 days on site) Contract Length: 6‑month contract (possible extension) Day Rate: £450 per day inside IR35 via umbrella About the Opportunity We're supporting a major organisation through a large‑scale separation and transformation programme, and we're looking for an experienced Supplier Risk Analyst to join the team responsible for onboarding a significant number of new third‑party suppliers. This role is ideal for someone who enjoys structured work, thrives under pressure, and feels confident engaging with suppliers and internal risk specialists. You'll play a meaningful part in a programme with firm regulatory deadlines, giving you exposure across information security, operational resilience, IT continuity, legal, procurement, and wider governance teams. Key Roles and Responsibilities Leading the supplier due‑diligence process for new suppliers joining the organisation as part of a separation programme. Reviewing onboarding forms and clarifying service scope, criticality, and resilience requirements with business stakeholders. Coordinating and facilitating meetings with suppliers and internal SMEs to complete due‑diligence questionnaires and collate evidence. Assessing and escalating risks across information security, operational resilience, data privacy and IT service continuity. Managing and updating Kanban boards (Microsoft Planner), trackers and workplans. Presenting risk findings clearly and concisely for senior stakeholders, translating technical information into accessible summaries. Handling supplier pushbacks professionally and keeping delivery aligned with strict programme deadlines. Working collaboratively across legal, procurement, compliance, data privacy, business owners and technology teams. Key Skills & Experience Experience in supplier risk, third‑party risk, assurance, or operational resilience. Knowledge across at least one core risk domain: Information Security IT Service Continuity Operational Resilience Excellent stakeholder engagement skills, including managing external suppliers. Strong planning, coordination and PMO‑style organisational skills. Confident communicator able to summarise risk and technical issues clearly. Comfortable working in high‑pressure, deadline‑driven Understanding of regulatory frameworks such as operational resilience standards and sector‑specific supervisory statements. Relevant certifications such as CISA (highly desirable) or CISSP (nice‑to‑have). Experience of risk‑related PMO work. Strong Excel skills; MS Project familiarity helpful but not required. Please note: Due to the high volume of applications, only successful candidates will be contacted. If you do not hear from us within 48 hours, unfortunately, your application has not been successful on this occasion. However, we may retain your details for any future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Cyber Security Analyst DGH Recruitment are currently recruiting on behalf of a leading client in the professional services industry who require a Cyber Security Analyst to join the firm in Newcastle. The scope of the Information Security function includes all strategic security planning and control oversight to ensure effective risk mitigation takes place within the firm. The team operates a number of security solutions directly, such as anti-malware solutions, Internet security proxy servers, and the vulnerability scanning platforms. Key Responsibilities: • Review, action, and escalate, any unusual event behaviour identified. * Assist with development and maintenance of the Firm-wide security infrastructure configuration, policies and procedures, identifying improvements to procedures, and reporting on incidents. * Actively promote security governance in support of the Information Security policies, to ensure appropriate measures are taken to secure the Firm's confidentiality and integrity. * Encourage cooperative working with all business functions to achieve shared goals, ensuring skills transfer and technical security awareness within the teams. This includes writing process documents and conducting training. Key Skills and Experience: • At least 5 years' experience working within Information Security infrastructure or vocation to move from another technical discipline. * Proven ability to adapt quickly to emerging threats or new information, shifting focus as needed. * Demonstrated expertise in Microsoft 365 Defender and Azure Sentinel for detecting, investigating, and responding to suspicious behaviors and anomalous activities. * Familiarity with endpoint security solutions and security infrastructure, including EDR, vulnerability management tools, DLP solutions, and removable media encryption. * Working knowledge of cloud based web and email filtering solutions such as , Zscaler, Mimecast, Proofpoint, or Cisco. Experience with securing cloud environments (AWS, Azure, GCP), including configuration management, identity and access controls, monitoring, and incident response. * Familiarity with cloud security tools (e.g., Microsoft Defender for Cloud, AWS Security Hub), and cloud compliance frameworks (e.g., CIS, CSA CCM) is highly desirable. * Experience with security automation and orchestration, including the use of scripting languages (such as PowerShell or Python) and SOAR platforms to streamline incident response, automate repetitive tasks, and enhance overall security operations. * Strong knowledge of security technologies (e.g., firewalls, IDS/IPS, EDR, SIEM) * Technical bachelor's degree or equivalent IT / Information Security experience (required) * Security-related certification e.g. CompTIA Security+, GSEC, CISSP, CISA, CCSP (preferred). * Good understanding of security frameworks such as ISO 27001, NIST, Mitre (preferred) Cyber Security Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Job Title: Product Analyst Location: Gateshead, 2-3 days per week onsite Contract Type: Temporary (12 Months) Salary: Up to £43,000 Working Pattern: Full Time Are you ready to embark on a new adventure in the world of finance and insurance? Our client, a leading financial institution, is looking for a dynamic Product Analyst to join their team in Gateshead on a temporary contract for 12 months. If you're passionate about product management and eager to make a difference, we want to hear from you! What You'll Do: As a Product Analyst, you will be at the forefront of product development. Your responsibilities will include: Collaborating with Product Managers and stakeholders to transform business needs into actionable product features. Articulating product vision and requirements in a clear, concise manner for diverse audiences including stakeholders, end users, and development teams. Prioritizing and managing the Feature backlog based on value metrics within the SAFe Agile framework. Establishing acceptance criteria and refining features in collaboration with Product Managers and Scrum teams. Overseeing user acceptance testing and ensuring that deployed code meets agreed standards. Communicating regularly with stakeholders about upcoming features, risks, and release decisions. We're seeking someone who is: Experienced in business analysis, planning, and product management. An excellent communicator, able to convey complex ideas to both technical and non-technical audiences. Proficient in problem-solving and time management, with the ability to juggle multiple tasks and deadlines. A team player who can also work independently in a fast-paced environment. Why Join Us? This is your chance to be part of a vibrant and innovative team focused on enhancing customer experiences across the financial landscape. You will: Engage in quarterly planning sessions, playing a critical role in the success of our deliverables. Work closely with cross-functional teams, including engineering, operations, risk, and marketing, to drive impactful product strategies. Contribute to a culture of continuous improvement and agile methodologies that encourage frequent inspection and adaptation. What Makes Us Unique? At our organization, we believe in the power of curiosity, collaboration, and determination. Every team member is encouraged to think creatively and act decisively to deliver exceptional results for our customers. Whether you succeed or learn, we celebrate every step of the journey together! Ready to Make Your Mark? If you're excited to tackle challenges and drive innovation in the financial services sector, we want to hear from you! Apply now to take the next step in your career as a Product Analyst and help us shape the future of financial services. Apply Today! Join us in creating meaningful experiences that empower businesses and individuals alike. Your next chapter starts here! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Junior/Graduate Technical Support Analyst x 3 - Harrogate - New! (REFGJ10). I'm recruiting for a Junior Technical Support Analyst with a leading organisation based in Harrogate. Experience in technical support (1st or 2nd line).

We are seeking a Junior Technical Support Analyst to join our growing team. You will need to troubleshoot and resolve technical issues as well as escalating more complex issues to senior team members when necessary. We do this by providing the encouragement, support and skill development that you ne

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staf

A leading insurance technology firm in Greater London is looking for a Customer Support Analyst who will engage directly with clients to resolve issues, configure the platform, and suggest improvements.

As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on‑site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. If you've also worked in the following roles, we'd also like to hear from

This position emphasizes exceptional customer service and technical support. Responsibilities include managing customer support requests, maintaining ticket logs, and liaising with internal teams.

Ready to apply your technical mind to real‑world challenges?.

The Senior Technical Support Analyst will join a highly collaborative team providing comprehensive technical support services, including audiovisual support delivered in person at deskside, in meeting rooms, event spaces, and via Tech Hub services across the UK region. As a Senior Technical Support

Infrastructure Support Analyst/Engineer/2nd Line Support. Experience as an Infrastructure Support Analyst/Engineer/2nd Line Support. Excellent opportunity for an Infrastructure Support Analyst or Engineer with admin‑level Office 365 skills to join a transitioning business offering a comprehensiv

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. Experience in technical support or a related role (experience may come from professional, volunteer, or project‑based work). You will join the customer support team, organiz

Are you a Technical Support Analyst with experience working with enterprise systems? If you have a passion for outstanding support, the curiosity to learn and master new technologies, and the drive to investigate and resolve incidents, Pharmacierge is the career move for you. The Technical Support A

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

FINTEC recruit is supporting hiring an Application/Technical Support Analyst. We are seeking a technically proficient and service‑oriented support analyst who thrives in a fast‑paced, high‑pressure environment. Minimum 2 years' experience in second‑line support, ideally covering 1st to 3rd l

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. Experience in technical

Ready to apply your technical mind to real‑world challenges?.

Are you a Technical Support Analyst with experience working with enterprise systems? If you have a passion for outstanding support, the curiosity to learn and master new technologies, and the drive to investigate and resolve incidents, Pharmacierge is the career move for you. The Technical Support A

A leading software company in Greater London is searching for a Support Analyst to help solve user problems and enhance system functionality.

The Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. Being first point of contact for all tech support queries via e-mail, phone or messages. Diagnose and resolve technical hardware and software issues.

You'll deliver hands‑on and remote technical support for end users, proactively monitor device health, and help streamline support processes using automation and AI tools. Technical Support Specialist II - Desktop support. This is a great opportunity to join a collaborative, international IT suppo

A leading insurance technology firm in Greater London is seeking a graduate for a customer support role.

Technical Support Analyst – Remote, Bilingual English & French. Technical Support Analyst – Remote, Bilingual English & French. Technical Support Analyst (TSA).

As a Support Analyst at Acturis you will:. As a Support Analyst at Acturis, you will receive structured targets, regular feedback and an annual performance review. As a Senior or Lead Customer Support Analyst you can expect to be responsible for:.

Working within our service and operations environment, you will analyse, diagnose and resolve technical issues - from mapping errors and lookup updates to system failures - while supporting integration projects and collaborating across support tiers. We are looking for an Technical Support Analyst (

Ready to apply your technical mind to real‑world challenges?.

The Technical Support Analyst provides responsive, high‑quality support to our global users, partners, and internal teams. Experience in technical support or a related role (experience may come from professional, volunteer, or project‑based work). You will join the customer support team, organiz

Ready to apply your technical mind to real‑world challenges? Join Acturis and build a career where you’ll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry.

Ready to apply your technical mind to real‑world challenges?.

The Technical Support Analyst provides responsive, high-quality support to our global users, partners, and internal teams. Experience in technical support or a related role (experience may come from professional, volunteer, or project-based work). You will join the customer support team, organizing,

A private pharmacy in Central London seeks a Technical Support Analyst to provide hardware and software support. Candidates should have proven experience in IT support, strong troubleshooting skills, and knowledge of enterprise applications. The role involves maintaining network infrastructure, coll

A global information provider is seeking a Technical Support Analyst to deliver high-quality support to users. Candidates should have experience in technical support, familiarity with cloud services, and strong problem-solving skills. The role involves responding to technical inquiries, resolving is

Cleaner - Sunderland.We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for Compass Group UK&I, contracted to 20 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest

Cleaner - Newcastle.We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for a major High Street brand, contracted to 20 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and bri