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Sales Management Knowing the Key Performance Indicators (KPI’s) for Retail related to the store (including previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate, UPT. Customer Service Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper. Applying Camper’s Customer Services policies: Following the steps of the Sales Cycle. Applying specific SELL FOR SUCCESS training. Knowing how to transmit product benefits and care tips to the customer. Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction. Encouraging customer loyalty. Developing and maintaining commercial relations with customers with the aim of reinforcing the brand’s image and prestige. Operations and Procedures Store Operations: Opening and closing the Store. Managing using the SAP program: product registration and reception, product returns, orders and transfers between stores, stocktaking, faulty goods, CLUB CAMPER. Correctly controlling and managing the cash register. Handling the POS-terminal. Ensuring the organisation of the storeroom: Managing and ensuring effective and successful stocktaking procedures. Keeping the storeroom in correct working order and tidy. Placing the products on the shelves. Image: Implementing Marketing and Visual Merchandising policies and strategies. Complying with the Uniform Policy established by the Company. Keeping the store area clean and tidy. Job Description 2 Keeping the staff room clean and tidy. Immediately informing of any maintenance incidents. Business Knowledge: Knowing the commercial and brand trends of the Company and its competitors in the sector. Knowing the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary). Knowing Camper’s Customer Services policy. Knowing the Marketing and Visual Merchandising policies and strategies. Knowing the SAP tool and its application.
We are looking for Low Voltage or High Voltage Electrical Construction Fitters to join our team in Southern England! This is an excellent opportunity where you will be working in a team responsible for constructing electrical apparatus within substations on the electricity distribution network from 11kV up to 132kV. Key responsibilities will include: - Safe delivery of construction projects in live electricity substation environments in line with operational safety rules and safety legislation. This will also include emergency response to fault scenarios. - Installing and commissioning new CT Metering apparatus. - Delivering great customer service when speaking with our customers and keeping them updated. What do I need? To be considered for this role, we would love you to have: - Knowledge of the electricity distribution network and experience of working in live electricity substation environments from 11kV - 132kV. - Previous experience will include working on DC battery systems, internal panel wiring modification, multicore cable terminating and glanding, wiring circuit breakers, CT's/VT's to marshalling kiosks and control panels, AC/DC wiring and replacing 33kV outdoor circuit breakers and isolators. - A high regard for safety (especially on construction sites), comprehensive understanding of CDM regulations and strong customer service skills - Previous electricity network operational authorisations would be extremely beneficial as would training and qualifications in scaffold, telehandler, furzeweld, working at heights, confined space, asbestos, COSHH, Loler and SMSTS.