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Customer Success Manager @ Tes 📍 Sheffield (Hybrid – 3 days office / 2 from home) 💷 Up to £48,000 base + commission We’re at an exciting point in our journey and are looking for a Customer Success Manager to play a key role in how we support, retain and grow our education customers. This is a brand‑new role, created as part of a wider shift in how we operate. We’re moving beyond reactive support and building a more proactive, value‑led Customer Success function, one that truly wraps around customers, understands their day‑to‑day challenges, and helps them get meaningful outcomes from our products. We provide software solutions into the education sector, supporting schools and trusts using platforms such as Staff Management, Provision Map, Class Charts and MyConcern. Our goal is simple but important: to make teachers’ lives easier, improve visibility for leaders, and support better outcomes for students. In this role, you’ll own a portfolio of education customers end to end. You’ll build strong relationships with key stakeholders, understand what success looks like in their context, and help embed our solutions into everyday workflows. You’ll act as a senior escalation point when things get complex, proactively manage account health and risk, and lead renewal conversations rooted in real value. Where it makes sense, you’ll also identify opportunities to expand usage across the wider product suite. Because the role is new, there’s genuine opportunity to help shape how Customer Success works here, influencing ways of working, customer engagement models and how value is measured and demonstrated. What we’re looking for You’ll already have experience in Customer Success, Account Management or a similar role, ideally within SaaS, and be comfortable owning customer relationships and commercial outcomes. You’ll enjoy working closely with customers, solving problems, joining the dots internally, and balancing service excellence with revenue responsibility. Why join us You’ll be joining during a period of real change and momentum, with the chance to make an impact, take ownership, and help build something that lasts, all while working on products that genuinely matter in education. If this sounds like the kind of role where you could do your best work, we’d love to hear from you.

Key Responsibilities: Effectively handle, manage, resolve, and log payroll customer contacts received through a range of customer support channels in a timely and professional manner Liaise with other internal and external partners to ensure issues are resolved and ensure a smooth transaction fo

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The role is hybrid with 3 days on-site each week and focuses on effective customer onboarding, product training, and support for our EduPay and BPS systems. Tes is seeking an Onboarding Specialist to assist customers with our payroll and HR software solutions in Sheffield.

Job Description Posted Tuesday 19 May 2026 at 05:00 Job Title: Onboarding Specialist Working Pattern: Hybrid – Includes 3 days a week on site each week Contract Type: Full time, permanent Role overview: We are looking for an Onboarding Specialist for our Payroll, HR and budget planning software, w

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We encourage applications from candidates who may not meet every requirement but have relevant and transferable experience.

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