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Technical Services Manager Location: Luton, LU1 3PG Hours of work: 40 Contract Type: Permanent We are seeking an experienced and driven Technical Services Manager to lead the technical service delivery across key accounts, ensuring operational excellence, compliance, and exceptional client satisfaction. This role will act as the central escalation point for technical issues, providing strong leadership, strategic insight, and consistent service outcomes. Job Description We are looking for someone who brings substantial engineering and FM expertise, with the ability to manage budgets, deliver cost efficiencies, and drive improvements across technical operations. This role plays a critical part in developing talent, enhancing client relationships, and supporting wider business initiatives. Key Responsibilities • Lead technical service delivery across accounts, ensuring operational excellence, compliance, and strong client satisfaction., • Act as the single point of escalation for technical issues, driving timely and effective resolutions., • Manage engineering budgets, forecasts, and financial targets, protecting margins and delivering cost savings., • Drive operational efficiency through implementing standard procedures, best practices, and innovative technical solutions., • Ensure all contractual KPIs and SLAs are consistently achieved or exceeded., • Build and maintain strong client relationships, understanding client needs and aligning service delivery accordingly., • Lead technical talent development, including succession planning and training initiatives., • Champion health, safety, and compliance initiatives to support zero-harm objectives and regulatory adherence., • Provide actionable data and insights to support continuous improvement across the wider organisation. Professional and Personal Competencies/Qualifications • Experience working in an FM or Building Services environment., • Proven background in managing engineering teams., • Strong knowledge of hard services and engineering operations., • Experience working on a large site or complex estate., • Desirable experience in integrated facilities management across Financial Services, Manufacturing, Industry, or Healthcare sectors., • Bachelor’s or Master’s degree (or equivalent) in Industrial, Electrical, Mechanical Engineering or a related discipline., • FM or Building Services qualifications such as IOSH, COSHH, or Electrical/Mechanical certifications. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team.

Catering and Hospitality Operations Manager Contract: Professional Services, Production & Technology Location: Luton, LU1 3PG Hours of work: 40 (Monday - Friday) Contract Type: Permanent We are seeking an exceptional Operations Manager to lead the food and hospitality operation at a high-profile client site. This hands-on position oversees a Unity coffee bar, staff restaurant, hospitality services, and an outdoor BBQ area. The role requires a highly visible operator who is confident engaging with high-profile guests and senior stakeholders. Job Description We are looking for someone who can take full ownership of the site’s food operation, working closely with a Supervisor and Head Chef to ensure consistently high standards across service, presentation, compliance, and commercial performance. Key Responsibilities • Oversee daily operations across the coffee bar, staff restaurant, hospitality services, and BBQ area., • Manage and support the Supervisor and Head Chef, ensuring smooth coordination between front and back of house., • Maintain consistent food quality, service standards, and presentation across all service points., • Monitor financial performance including cost control, stock management, waste, and P&L accuracy., • Handle guest interactions, including escalated queries or complaints, ensuring swift and professional resolution., • Implement and maintain operating standards through audits, performance reviews, and guest feedback., • Ensure full compliance with food safety, hygiene, health & safety, and site property standards., • Coordinate and support project-based work such as menu changes, refurbishments, or new service initiatives., • Work closely with stakeholders at all levels to communicate operational updates and align on service expectations. Professional and Personal Competencies/Qualifications • Proven experience in premium, food-led hospitality (contract catering, fine dining, boutique hotels, or similar)., • Experience managing senior stakeholders and high-profile guests., • Project management experience (preferred)., • Background in contract catering (preferred)., • Ability to work at pace, adapt quickly, and remain resilient in a high-profile operational environment., • Exceptional attention to detail across service, operations, and financial accuracy., • Strong communication skills, able to manage sensitive situations and turn feedback into improvements., • Confident team manager with experience coordinating both front and back of house operations The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Connect2Luton are excited to recruit a HGV Class 2 driver on behalf of Luton Borough Council to work within their Refuse department. As Class 2 driver you will be responsible for the driving the Refuse Trucks around Luton with your team. You will be familiar with multi drops as you will be driving the Loaders on the rounds. You may need to be available for an immediate start. About the Role: Initially Tuesday to Friday / Possible days per week £16.71 per hour 6am - 3.45pm 37 Hours guaranteed pay per week Able to earn time and half during busier times Double time for bank holidays Driving Refuse truck within the Borough of Luton for commercial and residential waste Will be coming out of the truck to help collect the bins and load them onto the truckAbout you HGV Class 2 licence Ideally clean driving licence Good time keeping skills 12 months minimum experience of class 2 driving required Pair of safety boots Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Connect2socialwork are urgently looking for experienced Social Workers and Senior Practitioners to join various Adults and Children's Social Work Teams across Luton. The benefits of this Social Worker role: Hybrid working Great teams to work in Laptop and training provided Low case loadRole Responsibilities: To use professional skills, knowledge, and experience and a range of interpersonal and specialist communication skills to gather information and make a full assessment of risks protection and social care needs of individuals and carers/families, within relevant legal and statutory frameworks, agreed priorities and current eligibility criteria. Refer to other relevant agencies and undertake joint assessments where appropriate to ensure all risks and needs are considered. To arrange, provide or purchase appropriate services/care within the Departments agreed priorities and resource framework to reflect best value principals and to comply with legislation and statutory duties. Take appropriate action in conjunction with other agencies and within legal and statutory framework, to protect vulnerable people. Manage an agreed case load in accordance with statutory and Departmental procedures and objectives, and professional good practice to enable individuals to achieve goals and maximise their strengths Monitor, review and reassess care packages/services against identified risks, needs, and objectives to ensure the continued effectiveness in achieving required or wanted outcomes. Make appropriate use of paper and computerised case recording systems to and effectively contribute to professional case management and comply with current legislation and Departmental Policies and Procedures. Records should be accessible to individuals, colleagues and managers as appropriate. Produce reports as required which comply with statutory and Departmental procedures and capture and analyse information clearly and guide decision making and case management. Ensure knowledge of benefits, fees and allowances is current and advise individuals how to access them in order to achieve maximum independence and manage expectations and demands.Requirements as a Social Worker include: SWE Registration Eligible to work in the UK Drive and have access to a car Post-qualified experience Degree level or equivalent in Social WorkBenefits of working for Connect2SocialWork: Free DBS and compliance service Access to a wide range of roles nationwide, as well as exclusive roles to C2SW Your own dedicated consultant with extensive knowledge Work for an agency owned by Kent County Council Prompt and reliable payroll system "Refer a Friend" bonus - get £400 for each social worker you refer who we successfully place* "Warm Welcome" bonus - get £250 when you secure a role through our agency*If interested in this role or any other, please contact Jack Best on (phone number removed) or email a CV to (url removed) About Connect2SocialWork Connect2SocialWork is wholly owned by Kent County Council. In addition to our links with KCC, we have managed services in place with Hampshire County Council and Luton Borough Council. We also provide available work with the majority of the local authorities nationwide. Our commitment to you is we will work proactively and tirelessly to market you until we find you that perfect role. All posts are subject to satisfactory DBS check and references. *Terms and conditions apply. Connect2Socialwork is a trading style of Commercial Services Trading LTD - A company wholly owned by Kent County Council. Connect2Socialwork is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

We pride ourselves on being a great place to work, where everyone feels fairly treated and enjoys their work in a welcoming and friendly environment. We're a not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962. We currently have several fantastic opportunities for a support worker to help our hostel customers make the move to independent living. We firmly believe in proactively supporting our customers to improve their lives and we want to coach them to realise their goals, moving from supported housing to an independent way of life. The Role You'll carry out assessments of new customers, devise and implement support plans and risk management plans; conduct regular coaching sessions and support the Service Managers, participate in group and one to one intervention with customers of a specialist nature (e.g. CT informed interventions, motivational interviewing or harm minimisation interventions) where possible. You'll also participate in reflective practice sessions with regards to supporting customers with complex needs; utilise your knowledge, skills and experience to recognise difficult or challenging resident situations, supporting colleagues to influence and bring about positive change to the customers behaviour, all whilst ensuring that customers are fully informed of their rights and responsibilities. There will be mandatory training to take part in during your induction, which takes place during the working day as a general rule, so you'll need to be available for this. The Person The successful candidate will have experience working with vulnerable people within a customer centred environment and will have an awareness of social issues such as homelessness, well-being, support services and affordability. You will be self-motivated, have excellent communication skills, be IT literate and a confident decision maker and highly organised, enabling you to plan and prioritise effectively. Ideally, you will have evidence of community-based work/voluntary work and have experience in social care or housing-related sector. You will have a real passion for supporting and empowering others, with a non-judgemental approach. A full clean UK driving licence with access to your own vehicle for work purposes is preferred. Please note, this role will be subject to an enhanced DBS check. So, if you welcome the challenge, and like to work in a collaborative and authentic way that gets results, we'd love to hear from you. In return we can offer various amazing company perks including 25 days holiday plus bank holidays, access to health plans, discounts and regular rewards. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Connect2Luton are excited to recruit a Street Cleansing Driver - Clinical Waste on behalf of Luton Borough Council. Main purpose of position: To provide and effective clinical waste collection and advise service from households and health establishments within the Borough of Luton. You will be responsible to: Provide a clinical waste collection service from residents and health clinics within the Borough of Luton. Providing expert advice and support to both customers and providers on ensuring safe removal of clinical waste. Drive and manoeuvre vehicle plant and equipment in a safe and effective manner, undertaking pre-use/after use safety checks, routine maintenance & cleaning tasks and reporting any vehicle damage/defects immediately to the street cleansing supervisor. Ensure that all necessary information recording is completed on time and accurately. Undertake on-site assessments of working conditions, health and safety risks, and safe working practices when undertaking clinical waste collection with due regard for the need to show compassion to vulnerable members of the community. In order that a high quality of service can be provided to the people living and working in Luton there will be a requirement to undertake other street cleansing duties, or to occasionally undertake work in other refuse collection operations. Skills and Experience: Demonstrable experience of carrying out lifting tasks Able to accurately read, record and follow verbal and written instruction and information, maintain and undertake assessments and log sheets Demonstrable organisation skills able to react and adapt working routines to changing demands at short notice Demonstrable communication skills - able to deal and advise members of the public and suppliers in a polite and helpful and influencing manner to ensure safety of clinical waste removal Must hold a current and valid Carriage of Dangerous goods licence (ADR) for clinical waste categories 6.1, 6.2 O.S.H, barrier training, Health and Safety Possession of a full current driving licence. CPC Card. Tacho Card Able to converse with ease with members of the public and provide effective help or advice in accurate and fluent spoken EnglishAbout Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

We pride ourselves on being a great place to work, where everyone feels fairly treated and enjoys their work in a welcoming and friendly environment. We're a not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962. We currently have several fantastic opportunities for a support worker to help our hostel customers make the move to independent living. We firmly believe in proactively supporting our customers to improve their lives and we want to coach them to realise their goals, moving from supported housing to an independent way of life. The Role You'll carry out assessments of new customers, devise and implement support plans and risk management plans; conduct regular coaching sessions and support the Service Managers, participate in group and one to one intervention with customers of a specialist nature (e.g. CT informed interventions, motivational interviewing or harm minimisation interventions) where possible. You'll also participate in reflective practice sessions with regards to supporting customers with complex needs; utilise your knowledge, skills and experience to recognise difficult or challenging resident situations, supporting colleagues to influence and bring about positive change to the customers behaviour, all whilst ensuring that customers are fully informed of their rights and responsibilities. There will be mandatory training to take part in during your induction, which takes place during the working day as a general rule, so you'll need to be available for this. This role will be based at our mother and baby unit as well as our all female hostel, therefore the role will be across multiple sites. A knowledge of safeguarding of vulnerable adults and children will be beneficial, although training will be provided. The Person This position is only open to females due to the role and the genuine occupational requirement. This is in accordance with the Equality Act 2010, Part 1, Schedule 9. The successful candidate will have experience working with vulnerable people within a customer centred environment and will have an awareness of social issues such as homelessness, well-being, support services and affordability. You will be self-motivated, have excellent communication skills, be IT literate and a confident decision maker and highly organised, enabling you to plan and prioritise effectively. Ideally, you will have evidence of community-based work/voluntary work and have experience in social care or housing-related sector. You will have a real passion for supporting and empowering others, with a non-judgemental approach. A full clean UK driving licence with access to your own vehicle for work purposes is preferred. Please note, this role will be subject to an enhanced DBS check. So, if you welcome the challenge, and like to work in a collaborative and authentic way that gets results, we'd love to hear from you. In return we can offer various amazing company perks including 25 days holiday plus bank holidays, access to health plans, discounts and regular rewards. Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Imperial Recruitment Group is delighted to announce that we are working on an exclusive and retained basis to appoint a Business Development Manager (Lifting Industry) on a permanent basis for a global leading organisation called William Hackett. Job Title: Business Development Manager (Lifting Industry) Location: Anywhere South UK (Birmingham down) Package: Competitive basic + package Employment Opportunity: Permanent Overview of the role: This job requires an experienced strategic sales and customer management professional. The job holder shall be responsible for the development and sales of the Company’s product offering in the southern region of the UK. Expected to contribute to the development and implementation of the Company’s strategic business model for product sales and marketing planning and delivery activities. The job holder must have a proven track record of developing business by gaining end user products approval that is delivered through a distribution network of stockists. To deliver the resultant Company’s sales budget requirements through the continual development of customer, supplier and stakeholder relationships. Expected to be able to analyse product and manufacturing benefits to create, present and execute sales and contact strategies in complex customer scenarios to win incremental new business and thereby establish a market presence. To be a role model in sales disciplines and conduct to the rest of the organisation; and to mentor, coach and support subordinate area sales managers and other personnel. Key Responsibilities are but not limited to: • To work in accordance with the Company’s policies and procedures, including assessment and understanding of risk, the implementation of safe systems of work, environmental management, quality assurance and other operating procedures where appropriate, • To work autonomously and as part of a team in a safe, responsible, productive and collaborative way, and to generally act in a manner that is in the best interest of the Company, • Assist the Sales Directors with the development and implementation of the company’s Go To Market (sales and marketing plans, including market / product research, business strategies and campaign / project activities)., • To create, document, deploy and execute the corporate sales strategies effectively, providing feedback on the efficiency and effectiveness of the strategies employed by the Company, • Develop a detailed understanding of customers’ business at all levels to position the Company’s products and service offerings most effectively and delivering revenues that exceed budget., • Develop and leverage relationships with customers at all levels to positively influence business for the benefit of Company, • Maintain high professional standards including: target account and resource planning; partnership planning with key customers / distributors on joint objectives and bids; sales analysis and reporting (spreadsheet and database) with insightful content, generate and act upon customer feedback and follow-up correspondence proactively and diligence, • Profitable commercial terms: to win incremental business based on agreed commercial terms, • Provide technical support in relation to the Company’s product portfolio and contribute ideas for new product development., • Provide guidance and instruction where necessary to any of the Company’s employees on product sales, service offerings and customer expectations, • Attend, and if required chair, planning and progress review meetings, and attend exhibitions, workshops and other industry stakeholder meetings as required, • Maintain high levels of communication with colleagues and the Company’s external stakeholders, • To proactively contribute ideas that progress the Company’s business goals, • Undertake specific projects as directed and take responsibility for delivery of such tasks, • Attend any training or re-fresher training to enable duties to be performed safely and effectively, and to ensure comprehensive awareness of product knowledge and the Company’s policies and procedures. To be considered for this fantastic opportunity you will have: • Industry and vocational knowledge – possessing and maintaining an awareness of lifting equipment / product technology, the Company’s product portfolio and service capability, competitor offerings and trading circumstances, compliance matters and stakeholder interests, • A good level of intellect and general educational standard (numerate and literate), • Sales skills – capable of influencing decision-making, account management, qualifying business, closing transactions, and establishing harmonious relationships with customers, colleagues and other stakeholders based upon trust, faith and confidence., • Management skills – ability and willingness to make decisions, instruct, guide and motivate subordinate personnel,, • Computer literacy with knowledge of software programmes used by the Company including Microsoft Office, Sage 200 and for relationship management, • Communication skills – good written, verbal, presentation and negotiation skills to gain commitment, • Core skills – conscientious worker, focussed on performance and results, good team player, organised / structured, enthusiastic, determined, honest and trustworthy For more information on this fantastic opportunity please contact Adam Pearson at Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process

Connect2Luton are excited to recruit Accounts Payable Officer on behalf of Luton Borough Council. Main purpose of position: Responsible for the delivery of an efficient and effective payment process, providing accounts payable support to the whole of Luton Council. To ensure the timely and accurate processing of all invoices, interfaces, manual payments, memo's and credit notes generated throughout the Authority. Support the Creditors financial system with the responsibility for documenting procedures, testing enhancements, updates and new releases, supporting devolved users with guidance and training on the accounts payable system and processes. Advising and supporting and service managers and cost centre managers on accounts payable procedures and legislation compliance. You will be responsible to: ·Assess and determine the suitability of invoices/petty cash and claims in relation to financial regulations. ·Identifying payment priority to ensure creditors payment terms are met as defined in the Late Payment of Commercial Debts Act, including checking of VAT when required. ·Identifying invoices that sit under the Construction Industry Scheme (CIS), ensuring that all suppliers that fall within the scheme, are verified and are processed in accordance within the business tax regulations as prescribed by Her Majesty's Revenue and Customs (HMRC) regulations. ·Ensure timely and accurate replies to written and telephone enquiries from companies and individuals relating to invoices and outstanding payments. ·Ensuring that all invoices, credit notes and Memos are processed via intelligent scanning. ·Understand and apply the appropriate controls, to minimise risk and loss to the council by challenging service managers and cost centre managers in order to avoid duplicate payments. ·Responsible for monitoring payments interfaced into the creditors system from other service area's bespoke finance systems, checking, correcting where necessary and authorising the payments appropriately. ·Testing and identifying areas suitable to be developed into interfaces. Working with the accounts payable team leader, the service area to develop the interface specification, then working in conjunction with accountancy system developer to implement the new interface. ·Responsible for the processing, handling and reconciliation of the Authorities Petty Cash scheme. Ensure council policy is adhered to and all relevant processes have been completed. ·Extracting data and maintaining reports to reconcile monthly and annual figures require by Inland Revenue Legislation. Completing the statutory CIS return to HMRC in accordance with the HMRC guidelines and timetables. Liaising with the VAT accountant to ensure timely payment to HMRC of tax due. Skills and Experience: Ability to run reports, extract, interpret and analyse data to resolve complex queries Able to use IT databases such as Financial or equivalent software Highly numerate, a sound understanding of mathematical processes Able to communicate effectively both verbally and in writing with a wide range of companies, individuals and internal colleagues at all levels providing effective advice or help. Ensuring advice is in line with financial regulations and council policy Able to plan and organise own workload adhering to immovable deadlines, working in a detailed and systematic manner Ability to work in a flexible manner to recognise and react actively to assist other team members to meet team deadlines and objectives Strong background in Accounts Payable, Payment Processing, GRN Purchase Order Matching as well as general accounts payable knowledge About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Connect2Luton are excited to recruit a Personal Assistant on behalf of Luton Borough Council. Main purpose of position: Provide effective secretarial and administrative support to the Senior Management team and undertake specific support tasks as required. You will be responsible to: ·Draft and originate correspondence and reports (including committee reports) on behalf of the Service Director, from rough drafts or following broad guidelines. Exercise personal judgement in ensuring that written communications are accurate, unambiguous and fluent. ·Collect, analyse and interpret statistical and other management information, manipulating and presenting data in a comprehensible format. Operate within guidelines as set by the Service Director. ·Receive and filter incoming telephone calls for the from a wide range of sources including senior management, elected Members, VIPs, other statutory agencies and the general public. ·Exercise judgement in the prioritisation of calls, dealing with matters within own remit and/or referring calls as necessary to ensure continuity. Initiate own calls where necessary exercising tact, discretion and courtesy. ·Utilise a range of IT applications including word-processing, spreadsheets and e-mail. Process work to high standards and strict deadlines. ·Maintain the Senior Management's diaries through prioritisation, allocation and organisation of appointments within a scheduled work programme. Liaise with Members, Officers and external organisations to ensure that all appropriate arrangements are made for meetings, seminars and conferences, organising travel and accommodation as necessary. · Under direction of the Business Improvement Manager - Business Support, provide administrative and organisational support to ad-hoc and on-going projects and other defined tasks. Skills and Experience: Effective and credible communicator, able to deal with a wide-range of people in a courteous but assertive manner Able to produce clear, accurate unambiguous understandable and grammatically correct documents Competent in use of word-processing/spreadsheets/E-Mail packages Work closely to organisational priorities and deadlines - able to progress and facilitate matters Able to work on own initiative, make informed judgement without frequent recourse to management Ability quickly to learn, understand and apply the intricacies of operation of the functions within the directorate NVQ3 in Business Administration or equivalent experience Able to travel around the borough to attend meetings or events Able to adjust working hours to meet the demand of the serviceAbout Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Connect2Luton are excited to recruit a Private Sector Housing Enforcement Officer on behalf of Luton Borough Council. Main purpose of position: Supervise lower grade officers, inspect dwellings identify unlicensed houses in multiple occupation (HMO's) and undertake enforcement work for private sector housing. You will be responsible to: Supervise, provide specialist advice to and oversee the work of lower grade officers, including 1-2-1s and check-ins providing appropriate training and mentoring. Develop procedures and guidance documents and deputise for Senior staff during periods of absence. Inspect dwellings and houses in multiple occupation in accordance with current legislation including, but not limited to: The Housing Act 2004 Housing Health & Safety Rating System (HHSRS), the Decent Homes Standard and HMO Regulations; , taking enforcement action for non-compliance, including complex preparatory work, inspecting and certifying works in default, resolving disputes and undertaking associated technical and financial work including arranging interim and final stage payments. Prepare cases for prosecution and present evidence in court and Residential Property Tribunals. Investigate complex service requests concerning premises and persons, instigate action in accordance with regulation, including consultation with professionals, Departments and Agencies. Attend and represent the Department/Council at a range of Council meetings, working parties, Appeals, Tribunals and County Court Appearances, including engaging the public, public bodies, businesses and other Agencies. As directed and supported by the Team Manager, take the role of Lead Officer on specific projects to improve service delivery.Skills and Experience: In depth experience of working within an Environmental Health (Private Sector Housing) Rogue Landlord role Experience of supervisory management within the relevant service area Able to consult, negotiate, persuade, influence and present to a wide range of professionals and members of the public Able to analyse complex situations eg, inspect and measure premises, evaluate building tenders, compile evidence and witness statements Able to produce written reports incorporating professional recommendations and judgements Able to plan and organise own and others workload to meet deadlines demonstrating effective time management and ability to work within a Team In depth knowledge of Building construction and Building services In depth knowledge of Local Authority enforcement procedures Equivalent in depth relevant experience Registered by the Environmental Health Officers' Registration Board as an EHO, EHP or CEHP and holding degree or diploma in Environmental Health About Us: Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

Title: Social Worker - Family First Division: Children's Services Grade: L7 - M1 PURPOSE OF THE ROLE To work within a multi-disciplinary Family Help Team delivering early help and child in need services. The team includes social workers, family help practitioners, psychologists, police community support officers, CAMHS workers, adult mental health nurses, health visitors, youth workers, housing officers and voluntary sector partners. You will assess children and families, analyse risk and need, and develop effective care plans. The role involves working closely with children, young people and families, completing statutory visits, parenting assessments and coordinating multi-agency support to safeguard and promote welfare. KEY RESPONSIBILITIES 1. Assessment & Safeguarding Complete high-quality, holistic assessments using the Department for Education guidance and Luton's Effective Support document. Lead multi-agency planning to address child protection concerns and children in need., 2. Statutory Duties Undertake duties under the Children Act 1989 including care proceedings, adoption/permanency planning, risk assessments and investigations. Obtain and implement Court Orders and represent the Council in court., 3. Planning & Intervention Create SMART plans aligned with the Practice Framework. Ensure needs are met through negotiation and collaboration. Promote anti-discriminatory practice and empower families., 4. Direct Work Build positive relationships with children and families. Ensure children's voices, wishes and feelings are heard and influence planning., 5. Recording & Compliance Maintain accurate and timely case records on Liquid Logic in line with GDPR and council standards., 6. Court & Reporting Prepare court reports and witness statements. Work in line with Luton Borough Council policies and procedures., 7. CPD & Development Engage in supervision, training and professional development through the Social Work Academy and Research in Practice. WORKING ENVIRONMENT Hybrid working (community, office and home-based). Regular home visits (often lone working, risk assessed). Exposure to emotional strain and occasional challenging behaviour. Attendance at meetings across multiple locations. CONTEXT Luton 2040 is a vision for a healthy, fair and sustainable town where no one lives in poverty and children can thrive. This role forms part of the Families First for Children Pathfinder Programme (Apply online only)), investing over £45 million into reforming: Family Help Child Protection Family Network Support Packages Safeguarding Partnerships The new system includes: * Multi-disciplinary Family Help services * Specialist child protection response * Greater use of family networks and family group decision making * Strengthened multi-agency leadership CAREER DEVELOPMENT Clear progression pathway from Newly Qualified Social Worker to Senior Practitioner, Deputy Team Manager and Team Manager. Ongoing mentoring and structured career development support. PERSON SPECIFICATION Essential Substantial post-qualifying social work experience Experience working with children and families Registered with Social Work England Strong knowledge of Children Act 1989 and safeguarding legislation Ability to assess risk and need in complex cases Experience of court work Strong written and verbal communication skills Ability to manage high-risk cases with minimal supervision Ability to meet deadlines and maintain high-quality records Understanding of equality and anti-discriminatory practice Ability to undertake home visits across the borough Willingness to occasionally work outside core hours Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates

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