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  • Fulfilment Operations Associate
    Fulfilment Operations Associate
    1 day ago
    Full-time
    London

    Location: Wood Green, London Department: Operations Reports to: Head of Operations Schedule: Wednesday – Sunday Type: Full-time About Eat Píng Eat Píng is a fast-growing Asian meal prep subscription delivering balanced, nutritious meals across the UK. We combine authentic Asian flavours with health-conscious cooking with no trade-off between taste and nutrition. We operate with systematic, high-intensity discipline and are scaling rapidly from £3.5 mil ARR toward £10 mil ARR by the end of the year. The Role You will own the end-to-end fulfilment operation from mid-week preparation through to Sunday dispatch. This means managing packaging inventory, running the packing line, and ensuring every customer order leaves the warehouse correctly. On Saturdays and Sundays you will be the on-site point of leadership, supervising a team of pickers and packers. You are hands-on, leading by example on the warehouse and production floor. Responsibilities Order Fulfilment & Accuracy • Own the packing line across Saturday and Sunday dispatch days, ensuring all customer orders are picked, verified, and packed to standard., • Maintain a fulfilment failure rate of <1% — every order must be complete, correct, and cold-chain compliant before handover to DPD., • Run the four team packing line structure (Pickers, Checkers, Packers, Runners) and ensure each team is clear on their responsibilities., • Act as the on-site point of leadership for the picker/packer team on Saturdays and Sundays., • Assign roles, brief the team at the start of each shift, and manage pace throughout the day., • Continuously improve packing flows to increase throughput without additional headcount or hours., • Identify and eliminate bottlenecks in the pick-check-pack-dispatch cycle., • Propose and test layout, sequencing, or process changes that reduce time per order., • Maintain full visibility of packaging inventory: boxes, trays, sleeves, gel packs, labels, and sealing materials., • Forecast packaging requirements based on weekly order volumes and flag reorder points before stockouts occur., • Conduct mid-week stock checks (Wednesday/Thursday) and coordinate orders with suppliers., • Oversee box assembly, label printing, preparation during mid-week shifts (Wednesday–Thursday)., • Maintain a clean, safe, and organised warehouse and packing environment at all times., • Execute post-packing close-down procedures: clean, reset, and prepare the space for the next cycle., • Report any incidents, equipment issues, or near-misses via the kitchen incident reporting process. Requirements • Experience in operations, fulfilment, or food production, ideally in a fast-paced environment with fast scaling volumes., • Proven ability to supervise or coordinate a small team under time pressure., • Strong attention to detail, • Comfortable with physical work: standing, lifting boxes, and working in cold-room environments., • Able to work Wednesday through Sunday, including both weekend days., • Basic proficiency with inventory tracking and order management systems Nice to Have • Experience in meal prep, food subscription, or D2C fulfilment., • Familiarity with DPD or similar parcel carrier dispatch processes., • A process-improvement mindset, you default to asking “how can this be faster/better?”, • Food safety certification (Level 2 or above).

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  • General Manager Pop-Up
    General Manager Pop-Up
    4 days ago
    Full-time
    London

    General Manager Pop-Up Location: Shoreditch, London Company: Junkies Employment Type: Full-Time About Junkies Junkies hits different. We're a pastry business, but not as you know it. With a fast-paced, design-led concept built around indulgence, precision, and experience, we are not trying to replicate traditional hospitality we are building something sharper, and operationally disciplined behind the scenes. Our success depends as much on smart execution as it does on strong commercial traction. This will be our first standalone site and sets the operational and commercial precedent for everything that follows. Our upcoming Shoreditch pop-up is a 3 month performance phase. Its objective is clear: The site must be operating at or above site-level breakeven on a consistent basis with systems that allow the business to operate without regular founder involvement. The Product & Model Junkies is a mono-product operation. One SKU. One price. All day. That simplicity is intentional it reduces complexity, tightens training, and makes the operation highly measurable. But it also raises the performance bar: with a single product, outcomes are driven by execution quality and operational control. There’s nowhere to hide behind menu variety. The commercial and operational levers are clear: • Throughput and queue conversion during peak windows, • Production planning to protect freshness while minimising waste, • Labour deployment matched tightly to demand by hour, • Quality consistency at speed every unit to standard, every time, • Operational flow designed for repeatability, not heroics This model rewards operators who can run a clean, disciplined system: tight prep, tight handoffs, tight reporting and who understand that growth only matters if it improves contribution. The Role This role is focused on making the Shoreditch pop-up economically successful within three months. You will own site-level contribution not just revenue. That means taking responsibility for revenue performance, labour efficiency, waste control, throughput, and operational clarity. You must be commercially sharp enough to grow revenue intelligently, but disciplined enough to prioritise what improves contribution rather than just top-line sales. This is not a role for someone who simply follows established playbooks you will be expected to refine, build, and implement better ways of operating as we scale. This is not a lifestyle store manager role. This is a performance mandate. What Success Looks Like (By End of Month 3) • The site is operating above breakeven, covering all fixed costs, • Labour and waste are controlled within agreed targets, • Peak-hour throughput is optimised, • The business runs without regular founder input, • Clear systems and reporting are in place, • Growth initiatives improve overall contribution not just activity, • Clear weekly reporting of revenue, labour %, waste %, and contribution It is our intention that the pop-up phase leads directly into our own store, but this is based on meeting defined financial and operational objectives. Core Responsibilities1. Economic Ownership (Primary Focus) • Own weekly site-level P&L, • Monitor and manage contribution, not just revenue, • Own and oversee local marketing and sampling campaigns, structured and measured against contribution impact, • Align labour scheduling to hourly demand patterns, • Control waste through disciplined production planning, • Improve revenue per labour hour, • Optimise peak trading windows 2. Operational Discipline • Translate brand standards into practical, repeatable ways of working, • Maintain consistent product quality and service execution, • Responsible for timely re-ordering of ingredients and materials, • Build and document simple, repeatable SOPs, • Identify friction and remove it quickly, • Ensure operational resilience when founders are not present, • Keep systems lean and scalable 3. Commercial Intelligence • Increase revenue without destabilising cost structure, • Improve AOV and conversion through structured experimentation, • Evaluate new channels (wholesale, B2B, collaborations) through a contribution lens, • Prioritise initiatives that strengthen the core site before expanding complexity You understand that revenue growth only matters if it improves contribution. 4. Team Leadership • Lead, coach, and structure the team to deliver fast, accurate, high-energy service, • Set clear performance standards, • Develop accountability and clarity in scheduling, • Commercially rigorous you think in contribution, not just sales, • Comfortable working autonomously and taking full ownership of outcomes, • A builder as much as an operator; you improve and create systems rather than just maintain them, • Analytical comfortable being measured against financial targets, • Structured under pressure you respond with data, not reaction, • Solution-oriented you present options, not just problems, • Disciplined in prioritisation you don’t chase growth for its own sake, • Motivated by developing relationships and channels that strengthen site contribution, • Reporting by default you provide clear, concise summaries of relevant business metrics You likely have experience in retail, hospitality, or food environments where margins matter and throughput is critical. Experience • Experience developing commercial accounts, partnerships, or local business channels is highly valued, • Demonstrated ability to improve processes and implement structure in growing environments, • Strong organisational and analytical skills with understanding of how operations drive financial results, • A high-accountability operational leadership position, • A commercially driven site management role, • A chance to shape how Junkies operates as it scales, • A pure sales position, • A passive store manager role, • A high-cadence event marketing job We reward contribution and operational excellence. How to Apply Send your CV and a short note explaining: • A time you improved contribution, not just revenue, • A time you identified and fixed operational leakage, • How you prioritise growth vs discipline

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