Sales Administrator
2 months ago
Mitcham
Key Responsibilities:
Product Listings & Content Management:
Create, update, and manage product listings across ecommerce platforms (e.g., Shopify, Amazon, eBay, etc.).
Ensure all product descriptions, specifications, and images are accurate, optimised, and up to date.
Assist with the uploading of new products, seasonal promotions, and price changes.
Perform regular audits of product content to ensure consistency and accuracy.
Inventory Management:
Monitor inventory levels across all ecommerce platforms, ensuring stock availability and alerting teams to low stock or stockouts.
Coordinate with the warehouse or fulfilment team to ensure timely restocking and accurate product availability.
Assist in setting up and maintaining stock control systems within the ecommerce platform.
Order Management:
Process and manage customer orders, ensuring accurate fulfillment, timely shipping, and smooth delivery.
Coordinate with the customer service and fulfillment teams to resolve any order-related issues (delays, cancellations, returns, etc.).
Track orders, troubleshoot discrepancies, and update order statuses as necessary.
Customer Support:
Provide backend support for customer inquiries related to product information, orders, and returns via email or ecommerce platform messaging.
Resolve issues related to payments, refunds, and exchanges in a timely and professional manner.
Collaborate with customer service to ensure a seamless and positive customer experience.
Platform Maintenance & Optimization:
Maintain the overall functionality of the ecommerce website(s), ensuring all links, banners, and CTAs are working correctly.
Identify and troubleshoot any technical issues that may arise on the platform, working closely with the IT team or external developers.
Monitor website speed, security, and overall user experience, making suggestions for improvement as needed.
Reporting & Data Analysis:
Assist in the collection and analysis of sales data, traffic reports, and key performance metrics.
Prepare daily, weekly, and monthly reports for management, highlighting trends, sales performance, and inventory turnover.
Provide actionable insights from data to help optimise ecommerce performance.
Marketing & Promotions Support:
Support the ecommerce and marketing teams in executing digital marketing campaigns, promotions, and sales events.
Coordinate promotional banners, discount codes, and product features on the website.
Collaborate on SEO initiatives and ensure listings are optimised for search engines.
