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Experience working as a Customer Service Advisor, Motor Assistance Coordinator, Medical Assistance Coordinator, Travel Assistance Coordinator, Call Centre/Contact Centre Advisor/Agent, or Customer Service Administrator in a fast‑paced, busy call centre or contact centre environment. Opportunity fo

Regional HR Advisor East Grinstead, West Sussex Circa £38,000 per annum Monday - Friday, 40 hours a week, 9am - 6pm About us An award-winning, market-leading 3PL (third-party logistics provider), ILG specialises in high-quality order fulfilment and delivery services. Our customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. We are a people business, investing in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. If you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you. The Role We are looking for a confident and experienced Regional HR Advisor to support a geographically dispersed workforce across logistics sites and office locations. This is a practical role with regular travel, ideal for someone who enjoys being visible on site and working closely with operational leaders. As a Regional HR Advisor, you will provide end-to-end generalist HR support, with a strong focus on employee relations. Reporting into an HR Manager, but working independently across multiple locations, you will act as a trusted partner to managers in both warehouse and office environments. Key responsibilities include: • Managing a varied ER caseload, including disciplinaries, grievances, absence management, performance and capability - Supporting managers through investigations, hearings and outcome meetings - Providing clear, pragmatic advice aligned to UK employment law and company policy - Coaching line managers to improve people management capability in a fast-paced logistics setting, ensuring fair and consistent HR practices across all locations - Supporting both operational and office-based colleagues - Building strong relationships across a multi-site regional structure - Regular travel to logistics depots and office locations within your region You can offer: • 2–3 years’ proven experience managing ER casework in a generalist HR role, with the ability to work autonomously, prioritise effectively and manage competing demands - Experience within logistics, distribution, manufacturing, or another operational, multi-site environment (highly desirable) - Strong working knowledge of UK employment law - Confidence engaging with managers at all levels, from frontline supervisors to senior leaders - A practical, resilient and commercially minded approach - CIPD Level 5 (or above), or working towards, is desirable but not essential We Offer • A varied, visible HR role within a fast-moving logistics organisation - Autonomy and ownership of your regional remit, with guidance from our HR Manager - Supportive and collaborative HR team - Opportunities for professional development and progression Benefits • Discretionary company bonus scheme - Following successful probation period, opportunity for hybrid working - minimum of 3 days per week on site - Pension, Life Assurance, Healthshield Cash Plan and Discount Perks - 22 days’ holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday - Birthday leave - Free on-site parking, with electric car charging at certain locations - Range of employee awards - Regular social events - Employee assistance programme to promote mental health wellbeing - Cycle to work scheme - Enhanced maternity and paternity leave If you can offer 2 – 3 years’ solid HR and ER experience and enjoy operational HR working across a multi-site logistics and office environment, we’d be keen to hear from you. Job Application Requirements - We welcome your application and look forward to considering you for this role. Please note the following important requirements for all applicants: • Right to Work in the UK & Basic DBS Check – You must have the legal right to work in the UK (we are not able to sponsor you). If successful, you will also need to pass a Basic Disclosure and Barring Service (DBS) check before starting employment. We use a third-party checking service for each of these, so you will need to provide them with relevant information if offered a role with us. - References - We reserve the right to request two or more references to cover the past five years of your employment history. Please ensure you can provide accurate contact details for each of your referees. - English Language – You must be able to work in English, enough to fully understand spoken and written work instructions, follow health and safety guidance and participate in discussions with your manager or colleagues. If you meet the role requirements, as well as the above, and are ready to take the next step in your career, we encourage you to apply. Please be aware, we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive, we may close this advert ahead of the advertised closing date. For more information about our company or employee benefits, please visit our website

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