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Clarus WMS is modern warehouse management software built for fast moving logistics operations. We're growing quickly, and the Solutions Engineering team sits directly between our product and the people using it on the floor every day. Clarus WMS is modern warehouse management software built for fast moving logistics operations. We're growing quickly, and the Solutions Engineering team sits directly between our product and the people using it on the floor every day. We're also doing something most businesses haven't caught up with yet. We're embedding AI into the way we operate, not as a buzzword, but as a genuine lever for doing better work, faster. You'll use AI to search the knowledge library mid chat, draft and review answers, and turn the questions you couldn't answer into content that means nobody has to ask them again. This is the entry point into a team with a real career path. You won't be doing the same job in two years. If you've run a WMS from the warehouse side, you already know the job. You know what an operator means when they say the pick didn't go through. You know which questions are urgent and which ones can wait until after the despatch cut off. That knowledge is the hardest part of this role to teach, and it's the reason we're hiring people like you rather than career support agents. You’ll be the first point of contact for Clarus customers, handling live chat and inbound tickets and making sure people get fast, accurate answers. That's the core of the role and you'll get good at it quickly, because you're translating something you've already lived rather than learning it cold. As your product knowledge builds, the work widens. Configuration queries, implementation support, and the more awkward customer problems that need someone who understands warehouse operations rather than just software. How fast that happens is down to you. You’ll also shape how the team learns. When a customer asks something that should have an answer in the knowledge library and doesn't, you flag it, and that gap becomes content. Being honest about what you don't know is genuinely valuable here, not a weakness to hide. This is not a "close tickets and move on" role. What We're Looking For • Some experience in a customer-facing support or service role, software background not required but you need to be comfortable solving problems under pressure, • Clear written communication, you'll be handling live chat and email and quality matters, • Genuine curiosity about how software works, you'll be learning a complex product and need to enjoy that process, • Comfortable saying "I don't know" and knowing what to do next, escalating well and flagging gaps clearly is a core skill here, • Organised and reliable, responses sent, cases logged, follow-ups done, • Quick to pick up new tools and ways of working, • Most importantly, enthusiasm for getting things right, a low ego about asking for help, and the ambition to grow quickly into more complex work You’ll own the front line. Customers come to you through live chat and tickets, and your job is to get them a fast, accurate answer or get it to the right person without dropping the thread. You’ll work the queue with judgement, knowing which issues need to jump and which customers are about to have a much bigger problem than the one they've reported. Most issues that reach you are operational, not technical. Someone's stock doesn't match, a putaway rule is behaving oddly, a label isn't printing an hour before a collection. You'll use what you know about how warehouses actually run to work out what's really happening, then fix it or explain it in language the person on the other end understands. Every question you couldn't answer easily is a gap. You’ll flag it, write it up, and use our AI tooling to turn it into an article that saves the next person the same twenty minutes. Over time you’ll be one of the main reasons the library is any good. As you build product depth, you’ll take on configuration queries, support implementations, and get involved in the more complex customer problems. This isn't a promise for later, it's a normal part of the role once you're steady on the front line. You’ll start on live chat and inbound support. Within 6 to 12 months, expect to be picking up configuration and implementation work alongside it. From there the path runs towards senior solutions work, implementation ownership, or a specialism in integrations, depending on where your strengths land. We'll be honest with you about which one fits. You’ll get genuine product depth and a real career path, not a holding pattern. The team around you is building something and you’ll be building with them. As you grow, the work grows with you. • Half-day Fridays, • Health Cash Plan covering dental, optical, physio, and more, • Salary Sacrifice schemes for Pensions, Nursery Fees, Electronics and Tech, • Retail, leisure, gym, and food and drink discounts, • Cycle to work scheme, • Regular socials and team events 25000 - 30000 GBP (yearly) #J-18808-Ljbffr

Integration Technical Analyst | Higher Education 3-month contract | Outside IR35 | ASAP start Have you helped a university connect its systems and turned complex integration requirements into clear specifications developers can build from? I'm working with a consultancy that needs an experienced Integration Technical Analyst to support integrations across Higher Education systems. This is an urgent requirement, with an initial three-month contract and a start as soon as possible. You'll work with university stakeholders, system owners, architects and developers to understand business processes, analyse existing integrations and define how data should move between systems. The work goes beyond capturing requirements. You'll specify what triggers an integration, which system owns the data, how fields map and transform, what happens when processing fails, and how the finished integration will be tested and accepted. • Running workshops with business and technical stakeholders, • Writing detailed user stories and testable acceptance criteria, • Producing source-to-target data mappings and interface specifications, • Defining transformation, translation and validation rules, • Documenting integration flows, dependencies and exception handling, • Specifying retry, reconciliation, logging and monitoring requirements, • Supporting developers and testers throughout delivery, • Higher Education experience, ideally involving student records or other university systems, • Strong technical integration analysis experience, • A track record of producing detailed data mappings and implementation-ready specifications, • Confidence interpreting API documentation, database schemas, messages, files, configuration and logs, • Understanding of synchronous and asynchronous integration, ESB/middleware and event-driven patterns, • The ability to move comfortably between business processes, data and technical detail Experience with student records, timetabling, attendance, VLE/LMS, admissions, student portals or identity management would be particularly relevant. #J-18808-Ljbffr

Oldham, Greater Manchester Up to £30,000 + Benefits Monday to Friday | 8:30am – 5:00pm Full-Time | Office Based Are you an organised Service Desk professional who thrives in a fast-paced environment and takes pride in delivering exceptional customer service? We are recruiting for an experienced Service Desk Administrator to join a well-established and growing business. This is an excellent opportunity to become part of a supportive team where you'll play a vital role in coordinating engineers, managing customer requests and ensuring service levels are consistently achieved. As the first point of contact for customers, you'll be responsible for ensuring service requests are managed efficiently from start to finish. Working closely with engineers and internal departments, you'll ensure all jobs are planned effectively whilst maintaining excellent communication throughout. • Allocate all new service calls promptly to field engineers., • Effectively schedule and coordinate engineers' workloads to maximise efficiency., • Maintain regular communication with customers, providing updates on job progress and arrival times., • Raise and process service jobs accurately on the internal system., • Liaise with engineers regarding attendance, job completion and any changes to schedules., • Ensure all paperwork and service documentation is completed accurately., • Prioritise urgent breakdowns and respond quickly to changing workloads., • Deliver outstanding customer service at every stage of the process., • Work collaboratively with colleagues to ensure service KPIs are achieved. You'll ideally have: • Previous experience working within a Service Desk, Service Coordinator, Helpdesk, Scheduling or Customer Service environment., • Excellent organisational and planning skills., • Strong communication skills with a professional telephone manner., • The ability to prioritise multiple tasks in a busy environment., • Good IT skills and experience using CRM or service management systems., • High attention to detail and excellent administrative skills., • A proactive approach with the ability to remain calm under pressure., • Salary up to £30,000, • Monday-Friday working hours (8:30am-5:00pm), • Full-time permanent position, • Office-based role in Oldham, • Friendly and supportive working environment, • Excellent opportunity to join a stable, growing business with long-term career prospects If you're looking for your next challenge in a busy service coordination environment and enjoy delivering excellent customer service, we'd love to hear from you. #J-18808-Ljbffr

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