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As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
I am looking for a person to fill a very specific job role. I am a single parent and wheelchair user with chronic health problems. I am looking for somebody to attend my home to complete the following tasks - cleaning - dishes (washing and putting away) - laundry - changing beds - ironing ( minimum 10-15 items) - mopping - vacuuming - emptying fridge weekly - assist with taking in online shopping / putting away - empty bins - tidying (Including Garden recycling) - Dog Walk (5-10 minutes) I live in a semi detached property with 3 bedrooms, 1 bathroom, 1 wet room, 1 utility room (dog room), living room, kitchen. There are 2 cats and 1 dog at the property. I have had the same person with my family for the last 3 years and so a change will be difficult. I am looking for somebody reliable, trustworthy and experienced. Wages will be £12.50 per hour and the hours are as follows. Wages will be paid fortnightly on Fridays. Monday 9am to 1pm Friday 9am to 1pm All cleaning materials will be provided. There will be a trial period for this job of one month.
Responsibilities: · Install, configure, and maintain servers and server applications. · Monitor server performance, conduct regular updates, and troubleshoot server-related issues. · Manage network infrastructure, including routers, switches, and firewalls. · Ensure network security, performance, and reliability. · Install and update software and applications on servers and workstations. · Maintain software licenses and track usage. · Implement data backup and recovery strategies to safeguard critical data. · Test backup and recovery processes regularly. · Implement and maintain security protocols and policies. · Monitor security breaches and respond to incidents. · Create, modify, and delete user accounts. · Manage user permissions and access rights. · Maintain an inventory of IT hardware and equipment. · Plan for hardware upgrades and replacements. · Document configurations, processes, and procedures. · Generate regular reports on system performance and compliance. · Collaborate with project teams to provide IT infrastructure support. · Ensure that project-related IT requirements are met. Skills and Qualifications: · A bachelor's degree in computer science, information technology, or a related field is often required. · One to two years of relevant experience. · Proficiency in operating systems such as Windows Server, Linux/Unix, and sometimes macOS. · Networking skills including TCP/IP, DNS, DHCP, VPN, VLANs, routing, and firewalls. · Knowledge of virtualization technologies such as VMware, Hyper-V, or XenServer. · Strong problem-solving and analytical skills. · Excellent communication skills, both written and verbal. · Ability to work independently as well as part of a team. · Attention to detail and ability to prioritize tasks.
Field Care Supervisor spends 80% of their working week in the field, the balance being spent in the office to complete their necessary administration. • Working hours will be flexible. • To undertake assessments for new packages within 48 hour, first QA after two weeks. • Conduct Risk Assessments as part of the Individual Needs Assessment and to update these as required as part of the Service User's risk management (Re-assessments at 6-monthly intervals for double-handed service users, and annually, or as required, for all other service users) - Some urgent visits maybe required during the week. • Report any changes in a Service User to the Care Coordinating Team. • Monitor all Service Users for customer satisfaction. • Ensure the accuracy and completeness of all documentation held in Service Users' homes. • Ensure that all written reports and administration is up to date and signed off by Operations Management Team. • Liaise closely with the Senior Care – Coordinator/Operations Management Team and report back regularly on activity in the field. • To attend service user reviews as required by the Local Authority. • To record on the system the outcomes of all such reviews. • To carry out spot visits to Service users’ homes whilst Care Workers are in attendance when required. • Responding to complaints and queries from service users.
The Role As our Lead Developer, you will play a crucial role in bringing our MVP (IOS app) to life. Your primary responsibility will be to accelerate the development process to test our proprietary algorithm with our first customers. With the app design and algorithm already in place, your focus will be on implementing these elements into a functional, user-friendly mobile application for the iOS platform. Key Responsibilities - Lead the development of our mobile app MVP from the ground up, focusing on both front-end and back-end development. - Integrate our existing Python-based algorithm into the app, ensuring seamless functionality and user experience. - Work closely with the design team to implement the mobile app design, ensuring the final product aligns with our vision and user needs. - Collaborate with the co-founders to iterate on the product based on feedback from initial testing and user engagement. - Prepare the app for a successful launch on the iOS platform, adhering to all technical and app store requirements. - Contribute to the strategic planning of app features and roadmap, leveraging your technical expertise to guide decision-making. Requirements - Proven experience in mobile app development, with a strong portfolio showcasing successful iOS apps. - Expertise in both front-end and back-end development technologies. - Proficient in integrating algorithms and complex functionalities into mobile applications. - Familiarity with the iOS development ecosystem, including Xcode, Swift, and the Apple App Store submission process. - Strong problem-solving skills and the ability to work in a fast-paced, startup environment. - Excellent communication and teamwork skills, with the ability to work closely with designers, engineers, and company founders. What We Offer - Significant equity stake in the company, with a competitive salary following our pre-seed fundraising round. - The opportunity to be part of a groundbreaking project from its early stages, with the potential for substantial professional and financial growth. - A collaborative, flexible work environment where your contributions will have a direct impact on the product and the company's success. - A chance to shape the future of connections and make a difference in the lives of millions of people across the world.
· Develop and implement policies and procedures to handle customer needs and complaints effectively. · Coordinate and oversee the work of our customer service team, ensuring they provide top-notch assistance. · Discuss customer feedback with other managers to find ways to improve our products and services. · Plan and coordinate help and advisory services to support customers and users. Requirements: · Previous experience in customer service or retail management. · Excellent communication skills and a friendly attitude. · Strong problem-solving abilities and attention to detail. · Ability to lead and motivate a team. · A passion for providing exceptional customer service. Benefits: · Competitive salary and opportunities for growth. · Flexible scheduling options. · Employee discounts on postal services and retail products. · Supportive team environment with room for your ideas to shine. · Training and development opportunities to help you succeed in your career.
KAF HEALTHCARE TRAINING CENTRE JOB DESCRIPTION FullTime Title: Healthcare Assistant Accountable to: NURSE IN CHARGE / HOME MANAGER Job Summary The post holder will work in a team under the direction and supervision of the Nurse in charge or Home Manager providing high standards of care and service to all service users. The following principles of good practice will be a fundamental requirement of the post holder in the delivery of high-quality care which will meet the needs of each individual: Support individuals' rights and choices Support individuals through effective communication Ensure individuals' privacy and dignity is respected at all times Treat colleagues with respect and professionalism at all times Maintain confidentiality of information Acknowledge individuals' personal beliefs Promote anti-discriminatory practice Maintain the health and safety of yourself, work colleagues and all service users. Range of Responsibilities Basic personal care - this could include feeding, washing, dressing, personal hygiene Following and implementing care plans under the direction of a qualified nurse Ensuring service user privacy, dignity and confidentiality Take accurate messages and answer the telephone in a courteous manner Ensure orientation of the home environment to new service users Responding appropriately to emergency situations Understand and respect different religious, spiritual and cultural beliefs. Undertake the care of people who are dying Undertake moving and handling using a safe and correct procedure Abide by the homes policies and procedures Work co-operatively with other members of the multi-disciplinary team Maintaining a clean environment with due consideration to Health and Safety issues Any other responsibilities the client may have for specific client groups To comply with all policies and procedures detailed in the Fosse Healthcare Services Handbook Minimum Salary: £20,500 Loxford, Barking and Dagenham, London, England, United Kingdom
Title: Healthcare Assistant (With Sponsorship) Accountable to: NURSE IN CHARGE / HOME MANAGER Job Summary The post holder will work in a team under the direction and supervision of the Nurse in charge or Home Manager providing high standards of care and service to all service users. The following principles of good practice will be a fundamental requirement of the post holder in the delivery of high-quality care which will meet the needs of each individual: • Support individuals' rights and choices • Support individuals through effective communication • Ensure individuals' privacy and dignity is respected at all times • Treat colleagues with respect and professionalism at all times • Maintain confidentiality of information • Acknowledge individuals' personal beliefs • Promote anti-discriminatory practice • Maintain the health and safety of yourself, work colleagues and all service users. Range of Responsibilities • Basic personal care - this could include feeding, washing, dressing, personal hygiene • Following and implementing care plans under the direction of a qualified nurse • Ensuring service user privacy, dignity and confidentiality • Take accurate messages and answer the telephone in a courteous manner • Ensure orientation of the home environment to new service users • Responding appropriately to emergency situations • Understand and respect different religious, spiritual and cultural beliefs. • Undertake the care of people who are dying • Undertake moving and handling using a safe and correct procedure • Abide by the homes policies and procedures • Work co-operatively with other members of the multi-disciplinary team • Maintaining a clean environment with due consideration to Health and Safety issues • Any other responsibilities the client may have for specific client groups • To comply with all policies and procedures detailed in the Healthcare Services Handbook