Ux writer jobs in United Kingdom

Senior Content Strategist/Designer (UX/AI) • 3-month contract, • London, UK (2 days onsite, 3 days WFH) Job Responsibilities: • Audit existing product content to understand what’s working and where it falls short of our brand, • Rewrite a small number of high-impact journeys to demonstrate a clear, high-quality standard, • Turn those examples into simple, practical rules, patterns, and frameworks, • Create the foundations of a UX content system that designers can use day to day, • Shape guidance that works for both humans and AI, including templates, constraints, and prompts, • Work closely with Product Design, Design Systems, and our UX writer to embed this into how we work Experience: • Strong experience in content design or UX writing for digital products, • A sharp eye for quality, with a clear sense of what great looks like, • Experience turning brand voice into clear, practical product content, • Comfortable starting from scratch and bringing structure to ambiguous problems, • Confidence working closely with design teams and helping shape direction, • Hands-on experience using AI in content workflows. You’ve experimented, learned what works and what doesn’t, and understand how to shape content, prompts, and rules so the output is consistent and on-brand

We are looking for an experienced Content Designer / UX Writer who is passionate about creating clear, human-centered product experiences. In this role, you will work closely with Product, UX Design, Research, Marketing, and Engineering teams to craft content that improves usability, simplifies complex journeys, and delivers meaningful experiences for users. Key Responsibilities • Write clear, concise product and UX copy aligned with brand guidelines, • Design information architecture (IA) and content structures to improve usability, • Collaborate with product, research, and design teams to improve user experiences, • Run content testing and experiments to optimize customer journeys, • Identify and resolve content issues or bugs across product experiences, • Create scalable content solutions for modularity, localization, and reuse, • Present and explain content decisions to stakeholders and leadership Requirements ✔ 5+ years of experience as a Content Designer, UX Writer, or UX Content Strategist ✔ Strong experience in UX writing, content strategy, and information architecture ✔ Experience auditing, structuring, and designing content for digital products ✔ Strong understanding of human-centered design and user experience principles ✔ Ability to communicate content decisions to cross-functional teams ✔ Experience working with product, design, and research teams ✔ Interest in emerging AI tools and prompt engineering is a plus 📁 Portfolio showcasing UX writing / content design work is required.

Content / Conversational Designer Duration: 6 Months (Possibility for extension) Location: London(2 days per week on site) Rate: A highly competitive Umbrella day rate is available for suitable candidates Role Profile In this role, you'll combine research and insights with people-focused language to refine and develop conversations with our customers. You'll collaborate closely with product teams, provide expertise in design, and ensure consistency in our customer interactions across various touchpoints. Key Responsibilities: • Create engaging, readable, and accessible content for exceptional digital experiences., • Develop empathy for our customers' needs, aspirations, and challenges., • Act as the content expert in an agile environment., • Strategically think about evolving conversations and identify opportunities for integration., • Share expertise to shape the overall design approach., • Maintain consistency in customer conversations across topics and touchpoints., • Demonstrate the impact of effective writing on customer satisfaction. Skills and Experience: • Previous experience as a UX writer, conversation designer, or content designer., • Familiarity with complex landscapes, preferably within financial services., • Collaborative mindset and ability to thrive in a busy, multi-disciplinary team., • Flexibility to write in various tones of voice while staying on brand., • Strong ability to write concise, clear, and consistent copy for different channels., • Excellent influence and stakeholder management skills., • Proficiency in using design platforms such as Figma. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role ‘apply now’ to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Content / Conversational Designer Duration: 6 Months (Possibility for extension)Location: London(2 days per week on site)Rate: A highly competitive Umbrella day rate is available for suitable candidates Role Profile In this role, you'll combine research and insights with people-focused language to refine and develop conversations with our customers. You'll collaborate closely with product teams, provide expertise in design, and ensure consistency in our customer interactions across various touchpoints. Key Responsibilities: • Create engaging, readable, and accessible content for exceptional digital experiences., • Develop empathy for our customers' needs, aspirations, and challenges., • Act as the content expert in an agile environment., • Strategically think about evolving conversations and identify opportunities for integration., • Share expertise to shape the overall design approach., • Maintain consistency in customer conversations across topics and touchpoints., • Previous experience as a UX writer, conversation designer, or content designer., • Familiarity with complex landscapes, preferably within financial services., • Collaborative mindset and ability to thrive in a busy, multi-disciplinary team., • Flexibility to write in various tones of voice while staying on brand., • Strong ability to write concise, clear, and consistent copy for different channels., • Excellent influence and stakeholder management skills., • Proficiency in using design platforms such as Figma. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.