Fulfillment & Portal Coordinator- Beauty
hace 29 días
Fleet
The Company The Outform Group is an award‑winning global innovation agency. We partner with some of the world’s most recognisable brands and retailers to transform customer experience through insight, technology, and creativity. Our ambition is to be revered as the agency shaping the Future of Retail, and in EMEA we continue to grow with pace and purpose. The Opportuni tyWe are seeking a highly organised and proactive Fulfilment & Portal Coordinator to join our team. This role is essential to ensuring the smooth operation of our spare parts fulfilment ecosystem, supporting retail display programmes across EMEA. You will be the guardian of our fulfilment portal, ensuring accuracy, efficiency, and exceptional service for our clients and retail partne rs The RoleThis role is responsible for monitoring, maintaining, and optimising Outform’s spare parts and fulfilment portal. You will manage stock levels, process maintenance tickets, coordinate replacement parts, and ensure timely fulfilment to stores or installation engineers. A detail‑driven coordinator with strong communication skills, you will act as the operational backbone of our after‑sales support funct ion. Job Title: Fulfilment & Portal Coordinator- B eautyReporting to: Beauty Servic es PMLocation: Fleet, Hamp shireHours of Work: 9am – 5.30pm, 37.5 hours per week Key Responsibi litiesPortal & Stock Mana gementPortal oversight — Monitor and maintain the spare parts fulfilment portal, ensuring all data is accurate, up to date, and aligned with live retail display progr ammes.Stock level management — Track inventory levels across all spare parts, identifying replenishment needs and coordinating with internal teams to maintain optimal stock.Data accuracy — Ensure product codes, descriptions, imagery, and technical information are correctly maintained within the p ortal.Reporting — Generate regular reports on stock usage, ticket volumes, fulfilment timelines, and recurring i ssues.Maintenance Ticket Ha ndlingTicket triage — Receive and assess maintenance tickets submitted by clients or retailers, identifying the issue and determining the appropriate res ponse.Replacement coordination — Arrange dispatch of spare parts either directly to stores or via an installation engineer, depending on the complexity of the issue.Issue resolution — Liaise with internal teams (production, engineering, logistics) to resolve technical or fulfilment‑related qu eries.Client communication — Provide clear updates to clients and retailers on ticket status, expected delivery times, and next steps.Operational Coordi nationProcess optimisation — Continuously review fulfilment workflows to improve speed, accuracy, and customer exper ience.Cross‑functional collaboration — Work closely with logistics, warehouse, engineering, and client services teams to ensure seamless fulfilment opera tions.Quality assurance — Ensure all dispatched parts meet Outform’s quality standards and are packaged appropriately for safe del ivery.Engineer scheduling — Coordinate with installation partners when on‑site support is req uired.Client & Retailer S upportRelationship management — Build strong working relationships with clients and retail partners, ensuring a high‑quality after‑sales exper ience.Guideline adherence — Ensure all fulfilment activity aligns with retailer requirements, store processes, and visual merchandising stan dards.Service excellence — Act as a trusted point of contact for all spare‑parts‑related queries, ensuring timely and professional communic ation. Key Skills and Exp erienceProven experience in retail operations, after‑sales support, logistics coordination, or fulfilment mana gement.Strong understanding of inventory systems, ticketing platforms, or portal‑based wor kflows.Excellent communication and stakeholder‑management skills.High level of accuracy, organisation, and attention to detail.Ability to multitask and prioritise in a fast‑paced envir onment.Proficient in Microsoft Office Suite and comfortable learning new digital tools.Analytical mindset with strong problem‑solving abi lities.Proactive, self‑motivated, and committed to delivering exceptional s ervice. PackageSalary: Competitive, depending on background and experien ceBenefits:5% company pension c ontributionPrivate healthcare and Me dicash planDeath in Service (DIS ) insurance27 d ays holida yEMEA Bonus