Operations Specialist & Excellence Coach
19 hours ago
Brentford
Operations Specialist & Excellence Coach The Operations Specialist & Excellence Coach is responsible for developing store teams, maintaining operational excellence, and ensuring compliance with Domino’s brand standards across all locations. Reporting directly to the Franchisee, or his appointed head of department. This field-based role combines hands-on training with operational coaching and evaluation to improve performance, develop future leaders, and deliver outstanding customer experiences. Working closely with Store Managers, Area Managers, Regional Managers, and Head Office, the successful candidate will drive continuous improvement through structured training, coaching, store evaluations, and performance support. This is a field based role requiring regular travel between company-operated stores. Key Responsibilities Training & Development • Deliver comprehensive induction programmes for new team members and managers., • Conduct classroom-based and practical, on-the-job training sessions., • Ensure team members are competent in operational procedures, food preparation, customer service, food safety, and health & safety requirements., • Assess individual performance and provide structured coaching, mentoring, and feedback., • Support Store Managers with performance improvement plans and targeted development initiatives., • Identify training gaps and design programmes to address operational weaknesses., • Maintain accurate training records, certifications, and development plans., • Take ownership of management and team member sign-offs, ensuring timely completion., • Ensure all mandatory Domino’s learning programmes and compliance training are completed across stores., • Support career progression by identifying and developing future leaders through succession planning and mentorship. Operations Excellence & Store Evaluations • Conduct regular Operational Standards Assessment (OSAs) and provide timely written and verbal feedback following each visit., • Evaluate stores against Domino’s operational standards and coach teams to improve performance., • Identify operational gaps and implement corrective action plans., • Support stores in achieving and maintaining the highest operational standards, aiming for Elite Performance and successful official evaluations., • Monitor compliance with operational procedures, cleanliness standards, food safety requirements, and customer service expectations., • Lead by example as an ambassador for Domino’s standards and best practices., • Share best practices across the business to improve consistency and performance. Coaching & Business Support • Build strong working relationships with Store Managers, Area Managers, Regional Managers, and Head Office teams., • Conduct regular operational meetings with store leadership teams to review performance and identify opportunities for improvement., • Provide immediate coaching and support following evaluation visits where required., • Support stores during peak trading periods or when operational performance issues arise., • Assist with new store openings and operational transitions., • Support the rollout of new products, systems, promotions, and operational procedures., • Provide constructive recommendations and contribute to special projects that enhance business performance., • Manage workload effectively to meet the evolving needs of the business while maintaining high standards. Skills & Experience Essential • Previous experience in a Quick Service Restaurant (QSR) or retail operations environment, preferably within Domino’s or a similar brand., • Strong knowledge of operational standards, food safety, health & safety, and customer service excellence., • Demonstrated experience in training, coaching, and developing teams., • Excellent verbal and written communication skills., • Strong organisational, planning, and time management abilities., • Ability to work independently while managing multiple priorities across different locations., • Excellent problem-solving and decision-making skills., • Results-driven with a proactive, hands-on approach., • High attention to detail with a commitment to maintaining exceptional operational standards., • Confident using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook and willing to present and lead workshops using such tools., • Full UK driving licence and willingness to travel regularly between stores. Desirable • Previous experience coordinating multi-site training programmes., • Experience supporting new store openings., • Knowledge of Domino’s operational systems, policies, and procedures., • Experience conducting operational audits or evaluations. Key Competencies • Coaching and mentoring, • Leadership development, • Operational excellence, • Performance management, • Communication and relationship building, • Organisation and planning, • Problem solving and analytical thinking, • Adaptability and resilience, • Process-driven mindset, • Commitment to continuous improvement Benefits • Competitive salary, • Company laptop, • Company mobile phone, • Business travel support (where applicable)