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Sheffield City Centre (office-based) Salary: £24,500 plus commission (OTE £35,000) UniHomes has grown from a Sheffield start up into a 140 strong business working with students and letting agents in more than 60 cities, and we have ambitious plans for the next few years. This is a role with real scope to shape how we look after our student customers. Most of your day will be spent on the phone with students who are sorting out utilities and broadband for their shared house, often for the first time. This is a high volume calling role, particularly over the summer, but the conversations themselves are consultative: you'll listen properly, explain how our service works and recommend what genuinely suits the household. The role is busiest over the summer, but it runs across the full year, so you'll also pick up earlier stage enquiries, follow ups and onboarding. In a team this size your contribution is visible, and there is a clear path to develop as the business grows. • Making a high volume of outbound calls to students and student households about their utilities and broadband, and taking the time on each one to understand what they need., • Recommending the package that suits the household, and being straight with them about what it does and does not cover., • Handling objections and questions with sound knowledge of our service and terms., • Working towards individual and team targets, with uncapped commission on what you sell., • Leaving every student better informed than they were at the start of the call, whether or not it ends in a sale., • Being a calm, knowledgeable point of contact for households juggling housemates, deadlines, and bills., • Staying with customers through onboarding and contract completion so their setup runs smoothly., • Keeping our CRM and telephony systems up to date so pipeline and customer records are accurate (we use Salesforce and Vonage, and full training is provided)., • Working with the wider B2C team on campaigns and the other tasks that keep the customer journey running., • Feeding back what you hear from students so we can keep improving the service and the way we explain it., • Some experience in sales, telesales, retail or another customer facing role is helpful, but how you treat people matters more than your CV., • A confident communicator with a warm, friendly, and professional phone manner., • Able to build rapport quickly and relate to students dealing with shared houses, housemates, broadband, and bills., • Comfortable with a high call volume and a busy summer, and not put off when the answer is no., • Organised and accurate, with good attention to detail when recording customer information., • Excited by the idea of building a career here, not just doing a job., • Monday to Thursday: 9:00 to 5:30, • Friday: 9:00 to 5:00, • One weekend per month, with days off in lieu during the week, • Drinks at 4:30 on Fridays, • A permanent, year round role with the security of a salary and no cap on what you can earn., • A small team where you are trusted to run your own conversations, in a business with big ambitions., • Genuine career progression: people in this team have moved into team leader, retentions, and other roles across the business., • Full training and ongoing coaching, whatever your starting point. At UniHomes, we’re on a mission to transform the entire student rental experience across the UK. As the market-leading student accommodation advertising platform and utility management service provider, we make finding and securing all-inclusive student accommodation simple, seamless, and stress-free. We’re not just another platform. UniHomes is developing innovative technology to deliver one go-to destination that supports the entire student rental journey. With an unwavering focus on our students, partner letting agents, operators and suppliers, we continually evolve and enhance our products and services to exceed expectations, while tackling market complexity with ease and transparency. Since launching in 2015, we’ve experienced rapid growth. Today, we operate in 60+ cities, partner with 1,000+ agents and operators, and are backed by Macquarie Capital and LDC. Our success has been recognised with accolades from EY Entrepreneur of the Year, Deloitte UK Technology Fast 50, The Negotiator Awards, and Great Place to Work certification. Our 140+ strong team is based in the heart of Sheffield City Centre, where we’re driving innovation, expanding into new markets, and fostering a culture built on collaboration, creativity, and growth. If you’re ready to make a meaningful impact and help redefine how students find their perfect home, now is the time to join UniHomes. Be part of a team that’s opening new doors to better experiences, brighter ideas, and stress-free living. • Lead the Way, • In it Together, • Customers Matter, • Keep it Simple, • Rise Above Challenges, • Make it Happen With people and culture at the heart of our organisation, we are continually enhancing our employee offer and culture. We are incredibly proud to have been officially certified as a Great Place to Work and an accredited Living Wage employer - all our employees earn a fair living wage above the government minimum wage. Working in our stunning new office at New Era Square in the centre of Sheffield, you will get complimentary breakfast, hot & cold drinks, snacks, pool table, holidays, length of service days, voluntary day, enhanced pension scheme, pension salary sacrifice scheme, healthcare scheme, Employee Assistant Programme, sick pay, enhanced maternity & paternity pay, career progression, a commitment to personal and professional development, employee awards, refer a friend scheme, staff discounts, mental health and financial support, and company social events. At UniHomes we are committed to fostering an inclusive and diverse workplace where everyone can thrive and which values individuals for their unique perspectives. We welcome candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Please let us know if you require any reasonable adjustments to make the recruitment process more accessible to you. Applicants must already have the permanent and unrestricted right to work in the UK. Unfortunately, we are unable to offer visa sponsorship as we do not hold a sponsor licence. We want to hear your unique voice in your application. We love AI, but relying on it solely to write your cover letter and answer the application questions is a missed opportunity to showcase the originality and personality that will make you stand out. Show us the real you. We do not accept CV submissions from recruitment agencies. Direct applications from individual candidates are encouraged. Thank you for your understanding. #J-18808-Ljbffr

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