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Pay:£12.21 per hour Job Types: Part-time, Permanent Summary As Bar Staff, you will be an integral part of our team, utilizing your core skills in restaurant experience, serving, and food safety to provide exceptional service to our customers. Your premium skill in hospitality will ensure a welcoming and enjoyable atmosphere for all patrons. With relevant skills in food preparation, basic math, and guest services, you will excel in managing multiple tasks efficiently and enhancing the overall dining experience. Your ability to communicate effectively will be essential in building rapport with customers and promoting a positive environment. Join us in delivering outstanding service and creating memorable experiences for our guests. Desired skills: Great communication skills Able to maintain a high standards Outstanding customer service Positive can-do attitude Must be available to work evenings and weekends Responsibilities Provide exceptional customer service by taking orders, serving food and beverages, and addressing any customer inquiries or concerns promptly. Ensure food safety standards are upheld by following proper handling procedures and maintaining a clean work environment. Utilize hospitality skills to create a welcoming atmosphere for guests and enhance their overall dining experience. Demonstrate strong communication skills when interacting with both customers and colleagues to ensure smooth operations. Utilize time management skills to prioritize tasks effectively and deliver prompt service. Upsell menu items and promotions to increase sales and enhance customer satisfaction.
Summary: We are seeking a motivated and detail-oriented individual to support the patisserie section in crafting exceptional cakes that delight our customers. As an Assistant for Chef - Cake Decorator, you will contribute to the creation of stunning cakes by handling essential tasks like chopping fruits, mixing ingredients, piping cream, and packaging orders. This role serves as a foundation for mastering the art of cake decoration and is the first step on the journey to becoming a skilled cake artisan. Key Responsibilities: Preparation: Prepare a variety of creams, fillings, and frostings in accordance with Caffe Concerto’s recipes and quality standards. Accurately measure and mix ingredients to achieve consistent results. Maintain cleanliness and organization of workstations and tools during cream and filling preparation. Decoration and Assembly: Pipe and apply specified creams, fillings, and frostings to cakes as per recipes and designs. Apply other decorations, such as fruits, edible flowers, chocolate shavings, or sprinkles, in line with Caffe Concerto’s aesthetic standards. Script personalized messages on cakes using various font styles and techniques. Learn and apply basic and intermediate cake decoration techniques to enhance design quality. Packaging and Delivery: Carefully wrap and package cakes to ensure freshness, presentation, and safety during transport. Pack branch orders accurately based on specific branch requirements. Assist in preparing cakes for display, ensuring proper placement and visual appeal. Operational Support: Monitor stock levels of ingredients, tools, and decorations, and report shortages. Assist with inventory management by organizing supplies and restocking as needed. Support the cleaning and maintenance of equipment, ensuring compliance with hygiene and safety standards. What We Offer: A supportive and inclusive environment that values your creativity and attention to detail. Opportunities for learning and development, including training in advanced cake decorating techniques. A chance to work in a dynamic team where your contributions directly enhance customer satisfaction. Required Skills and Qualifications: A passion for baking and cake decoration, with a willingness to learn and grow in the craft. Basic knowledge of baking techniques, ingredients, and tools (training will be provided). Strong attention to detail and ability to follow precise instructions. Good manual dexterity and artistic flair for creating visually appealing designs. Ability to work efficiently under time constraints in a fast-paced environment. Strong organizational skills for packing, order preparation, and inventory management. Excellent communication skills, including the ability to write clearly and attractively when scripting messages on cakes. Knowledge of food safety and hygiene practices (preferred but not mandatory). Physical Requirements: Ability to stand for long periods and perform repetitive tasks. Capability to lift and move ingredients or equipment up to 20kg when needed. This role is ideal for someone passionate about baking and ready to embark on an exciting journey in the patisserie world. Join us at Caffe Concerto and bring joy to customers through beautifully crafted cakes!
Position: Manager Location: Heroica Lounge – The Pizza Bus Reports to: Business Owner Job Overview: The Manager at Heroica Lounge is responsible for overseeing daily operations, ensuring excellent customer service, managing staff, and driving business growth. This role requires strong leadership, financial oversight, and operational expertise to maintain high standards and achieve key business objectives. Key Responsibilities: 1. Operations & Quality Control • Oversee daily restaurant operations, ensuring efficiency and consistency. • Maintain high standards for food quality, hygiene, and health & safety compliance. • Manage inventory, stock control, and supplier relationships to prevent shortages or excess wastage. • Ensure smooth operation of dine-in, takeaway, and delivery services. 2. Customer Experience & Reputation Management • Guarantee an outstanding customer experience, addressing concerns promptly. • Increase and maintain a 4.9-star rating on Google Reviews through excellent service. • Monitor and manage ratings on Uber Eats, Deliveroo, and Just Eat to keep them above 4.5 stars. • Implement initiatives to enhance customer satisfaction for both in-house dining and deliveries. 3. Sales Growth & Business Development • Develop and execute strategies to increase sales and boost customer traffic. • Implement promotions, marketing campaigns, and events to attract new customers. • Work on strategies to increase delivery orders and maximize online platform performance. 4. Financial & Inventory Management • Ensure staff wage expenditure remains below 26% of revenue. • Monitor costs, track sales performance, and implement cost-control measures. • Reduce food and ingredient wastage through efficient stock management and portion control. 5. Team Leadership & Staff Development • Recruit, train, and lead a team to deliver exceptional service. • Foster a positive work environment, ensuring staff motivation and retention. • Manage staff schedules to optimize labor costs while maintaining service standards. • Provide continuous training to improve efficiency and service quality. 6. Compliance & Safety • Ensure compliance with food hygiene, health & safety, and employment laws. • Work towards achieving Living Wage accreditation for the business. • Maintain records and documentation for audits and inspections. Requirements: • Proven experience in restaurant or hospitality management. • Strong leadership, problem-solving, and organizational skills. • Experience managing budgets, inventory, and staff scheduling. • Ability to analyze business performance and implement growth strategies. • Excellent customer service skills and experience handling complaints. • Familiarity with delivery platforms (Uber Eats, Deliveroo, Just Eat) is a plus. What We Offer: • Competitive salary with performance-based bonuses. • Opportunity to lead and grow with a popular, fast-growing business. • Supportive work environment with professional development opportunities.
repairing lorry tailifts, full uk driving licence is a must.you should have a basic selection of tools, ie spanners, screwdrivers, socket set, etc. Training will be given to the right candidate, however knowledge of 12/24v electrics, mechanics, hydraulics will be an advantage. basic hours mon - fri 09:00 - 17:00, often required to work outside these hours at overtime rate. additional payment for call out to breakdowns. 35k + a year with overtime