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  • Shop Supervisor
    Shop Supervisor
    11 days ago
    £38000–£42000 yearly
    Full-time
    Manchester

    A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job.: 1. Team Management Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. Assign tasks, set schedules, and ensure adequate staffing during peak hours. Train new employees on store policies, procedures, and customer service standards. Monitor employee performance and provide feedback or coaching as needed. Foster a positive and productive work environment. 2. Customer Service Ensure customers receive prompt, friendly, and efficient service. Address customer complaints, inquiries, and issues in a professional manner. Monitor customer feedback and implement improvements to enhance the shopping experience. Maintain a clean, organized, and welcoming store environment. 3. Inventory Management Oversee stock levels and ensure shelves are well-stocked and organized. Coordinate with suppliers and vendors for timely delivery of groceries. Conduct regular inventory checks to prevent overstocking or stockouts. Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. Implement inventory control systems to track stock accurately. 4. Store Operations Ensure the store operates efficiently and complies with company policies and procedures. Oversee the opening and closing procedures of the store. Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. Ensure compliance with health and safety regulations (e.g., food safety standards). 5. Sales and Promotions Implement promotional campaigns and ensure displays are attractive and well-stocked. Monitor the effectiveness of promotions and provide feedback to management. Upsell products and encourage customers to take advantage of deals. Analyze sales data to identify trends and opportunities for growth. 6. Quality Control Inspect incoming goods to ensure they meet quality and freshness standards. Remove expired or damaged products from shelves promptly. Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management Monitor daily sales and cash flow. Prepare and submit sales reports to management. Identify opportunities to reduce costs and improve profitability. Manage budgets for staffing, inventory, and store operations. 8. Health and Safety Compliance Ensure the store complies with food safety regulations and hygiene standards. Train staff on proper handling and storage of groceries. Conduct regular safety inspections and address potential hazards. Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination Build and maintain strong relationships with suppliers and vendors. Negotiate pricing and terms to ensure cost-effectiveness. Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving Address operational challenges, such as equipment malfunctions or staffing shortages. Handle customer complaints and resolve conflicts effectively. Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions). 11. Reporting and Analysis Generate reports on sales, inventory levels, and customer feedback. Analyze data to identify trends, inefficiencies, and areas for improvement. Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration Act as a liaison between staff and upper management. Communicate store goals, policies, and updates to the team. Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities Strong leadership and team management skills. Excellent communication and interpersonal abilities. Attention to detail and organizational skills. Knowledge of grocery products, inventory management, and food safety standards. Ability to work in a fast-paced environment and handle multiple tasks. Customer-focused mindset with a problem-solving attitude. By effectively managing these responsibilities, a Shop Supervisor ensures the grocery store operates efficiently, delivers exceptional customer service, and achieves its sales and operational goals.

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  • IT Support Engineer
    IT Support Engineer
    1 month ago
    £34000–£40000 yearly
    Full-time
    Manchester

    We are seeking a highly skilled and proactive IT Support Engineer to join our technical team. This role is critical in maintaining the backbone of our development environment, ensuring our engineering teams have the high-performance tools and secure infrastructure they need to succeed. You will be responsible for everything from hardware optimization to cloud-based identity management and security compliance. Key Responsibilities System Performance & Uptime: Diagnose and resolve complex hardware, network, and software faults to ensure zero downtime for critical engineering sprints. Multi-Platform Management: Install, configure, and upgrade development tools, IDEs, and operating systems across Windows, macOS, and Linux environments. Security & Compliance: Manage user permissions via AWS/Azure AD and implement MFA and VPN protocols to maintain strict ISO 27001 data security standards. Infrastructure Optimization: Configure high-performance workstations specifically optimized for software compilation and containerization tasks. Documentation & SOPs: Research technical manuals to draft and maintain Internal Standard Operating Procedures (SOPs) for system recovery and disaster management. Incident Management: Manage technical escalations via Jira/Zendesk, maintaining meticulous logs and reporting recurring bugs to senior development teams. About You We are looking for a technically curious individual who thrives in a fast-paced development environment. You should have: Technical Proficiency: Strong experience supporting Windows, macOS, and Linux (Ubuntu/Fedora/etc.) environments. Cloud Identity Knowledge: Hands-on experience with AWS Identity and Access Management or Azure Active Directory. Security Mindset: A solid understanding of network security, including VPN configurations and MFA implementation (prior experience with ISO 27001 is a plus). Problem-Solving Skills: The ability to research complex technical manuals and translate them into actionable disaster recovery plans. Communication: Excellent written skills for creating SOPs and reporting bugs to the engineering team. Relevant Experience: Previous experience in an IT Support or Helpdesk role, preferably supporting software engineering or DevOps teams. What We Offer Professional Growth: Opportunity to work with cutting-edge cloud technologies and high-performance hardware.

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